911safes.com reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about 911safes.com
Welcome to our customer reviews and complaints page for 911safes.com. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with 911safes.com.
On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used 911safes.com's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.
Whether you're considering doing business with 911safes.com, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.
Please feel free to browse our reviews and complaints and share your own experience with 911safes.com. Your feedback is an important part of our community and will help others make informed decisions.
Customer Service
Received the wrong product from company, have emailed them three times as this is the only form of communication with the company. Called the phone number and got a man who said he was their "tech support" but couldn't help me. Website says there's a 25% restocking fee on all returns, and you only have ten days. It's getting close to ten days but I can't get a response from these people!
The complaint has been investigated and resolved to the customer’s satisfaction.
Shipping of damaged goods
Here is a company that has no phone number, shipped a safe to me that was badly dinged, packed it in a new box, shipped it out, and does not stand behind their product. No external damage to the cartons noted, or interior cartons, they were perfect. The website makes it very clear that any damage must be the fault of the shipper not the supplier. so there you are. beware of damaged goods.
The complaint has been investigated and resolved to the customer’s satisfaction.
It is marked very clearly on their web site about the 10 day return policy and the restocking fees. You should have read it before you purchased it. I always read the return policy before I purchase anything. They are a great company and I have been doing business with them for 13 years now. Blame yourself for your own negligence.
Sounds like you contacted a totally different company. I contact the customer service number, that "IS" listed on the web site, and received the product that they did not have displayed on their web site. I received valuable information from them. They placed the item on the web site for me to purchase and the whole experience was very smooth and satisfactory. Maybe there was a communication problem with experience? I would and do recommend this company to everyone. They have the best prices and the friendliest customer service.
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I won't EVER purchase anything from 911safes.com again. I ordered a safe and a badly damaged safe was left on my door step while I was out. Their order confirmation information says that one will need to sign for delivery and to be sure to inspect for damage at that time. Well, I was never given that chance. When I found the item, I immediately emailed as there is NO CUSTOMER SERVICE PHONE NUMBER. It took 10 days for them to have the safe picked up. During that time, I sent many emails requesting to speak to someone. They never called me and I was never given a number to reach them. 911safes ignored many of my emails and when they would respond (many days after reaching out to them) their responses were terse and not very helpful. They clearly did not care about my business. Really, their customer service is nonexistent. Now I'm waiting for a refund. Who knows how long that will take. They don't respond to any of my inquiries. I'm getting close to calling my CC company and disputing the charge. This company is the WORST.
I have made several purchases. I am saddened to hear of you having a bad experience. I have always found them to be quite pleasant and most accommodating. I have recommended them several times and all of their transactions have been excellent. I guess that, with them dealing with thousands of customers, there has to be one that isn't satisfied. My opinion... They have the highest quality products and customer service, for the lowest prices anywhere. When it comes to my security, I will trust it to no one else.
I have ordered 10 different times for MulTLock products and never had a problem.
They alos have the best price online.
It is marked very clearly on their web site about the 10 day return policy and the restocking fees. You should have read it before you purchased it. I always read the return policy before I purchase anything. They are a great company and I have been doing business with them for 13 years now. Blame yourself for your own negligence.
Make very sure that what you are buying from 911safes.com won't have to be returned. They charge a 25% "restocking" fee, not only on returns, but on exchanges. I wanted to exchange an item that I bought from them for another, more expensive item and was told it could cost me $25. And it needs to be done within 10 days. They know it is not cost effective to pay the fee plus additional shipping both ways. So, in essence they are saying, "no refunds, no exchanges".