A1 Assist Towing reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about A1 Assist Towing
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Unethical business & bad behavior
My husbands car was towed by these thieves to their Industria yard. On Friday the 24th February 2017, he tried calling them on numerous occasions to arrange for his car to be towed to a diff location. They kept on dropping his calls and then assured him they would call him back. Which never happened. SO the car was kept at their yard over a weekend, wracking up costs. Now they want over R11 000.00 to release the car, This is daily robbery, as we did try to get the car away from them before the weekend.
I can not believe that these people are allowed to operate their business, and continue to rob the little man.
They insist we come to the yard to sort out the issue and it not be done over the phone. Is this so that they can verbally abuse and or assault my husband into giving in to their thievery?
An unscrupulous towing company
On 21 May 2016, A1 Assist towed our client’s vehicle (a horse) from the scene of incident on M2 near Westgate to their premises on 91, Banfield Place, Roodepoort a distance of about 10 km.
The truck had a fan belt problem, the client said his drivers tried to repair the fan belt on scene and in the process they damaged the bumper. The average towing cost for that distance is R 2 500.00 excluding vat on average, this is from quotations obtained from other service providers. The client then followed up his truck the following day and A1 Assist (Pty) Ltd informed the client that they can assist to repair the fan belt and replace the damaged bumper if the client supplies a new bumper which he did. Both parties agreed but according to the client A1 Assist (Pty) Ltd took a long time to repair the truck and their excuse was that they had a lot of work therefore, they could not attend to the vehicle as soon as the client wanted. The client lost some revenue in the process as he never expected A1 Assist to take such a long period of time to fix his truck.
A1 Assist (Pty) Ltd only informed our client that they were done fixing the truck on 17/06/2016 after the client made numerous calls and visits to their premises.
The client was then issued with an invoice of R32 376.00 of which R5000 was said to be for the repairs done. General it means towing cost and storage amounted to R25 375.00
The following discrepancies are found on their invoice.
Towing R 7 500 - horse only for a distance of 10km (average charge is R 2500) Administration charges R 1 500 -? Recovery R 3 800 - no recovery was done, it was a hook and a tow. Storage for 24 days R 15 600 - How could a repairer charge storage for the vehicle he is repairing also considering that the delay to repair the vehicle was caused his work load.
We therefore, urge all motorists, transporters and insurance companies to avoid using A1 Assist (Pty) Ltd. Their charges are very excessive, their business practice is unethical and their conduct is unwarranted for. They also bring the towing industry into disrepute.
Never use A1 Assist for towing
After an accident, A1 was the first to appear at the crash scene to help. I spoke to my insurer who confirmed that A1 can tow my car for repairs to the panelbeater. But that is not what happened. They towed my car to their own yard. It is now two days after the crash and my car has still not been delivered to the panelbeater! To make things worse, someone...
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They did the same thing to me. I called them to say I want to release my car and that they should tell me how much it will cost. They said they will call me back and they never did. Re-NewIt is also the culprit as they take longer to quote and they dont mention how much it will cost to release the car and the daily rates.