Alliance Reservations Network reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about Alliance Reservations Network
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On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Alliance Reservations Network's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.
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Please feel free to browse our reviews and complaints and share your own experience with Alliance Reservations Network. Your feedback is an important part of our community and will help others make informed decisions.
service
I somehow was taken to a site for hotel booking in the future. It was $2.50 less than listed price, so I went ahead and booked it. I received a confirmation # and assumed it was legitimate. Their policy was full refund if cancelled 24 hours before date of arrival. I'm five months away, and tried to cancel. No link on their confirmation letter to cancel. No way to access their website as it is set up for businesses? No telephone number listed to call. I sent a note back on my confirmation saying I wanted to cancel. They responded immediately telling my I couldn't cancel via email, and needed to use the link on my confirmation, which wasn't there. This time they did send a telephone number to call, but it is picked up automatically and you are put on hold forever. The only way I am able to cancel this reverse the charges on my credit card. Buyer beware dealing with this site.
False confirmation of hotel
We couldn't find a hotel in Seattle under $400/night for a recent trip, so I spent hours trying to find a downtown hotel. Long story short, a search finally led me to Bookings.com, which lead me to Kayak.com as one of my options, which indicated it had rooms available at The Maxwell. Terrific! I bought it and received immediate confirmation and a receipt from yet another firm's email account: [protected]@allresnet.com. My husband was all ready to cancel another reservation we had far from the downtown area and I stopped him, suggesting we confirm with the Maxwell that we indeed had reservations as our confirmation: Confirmation Number: RKJE7IPKDF2C. Here is the email, followed by more information:
"Reservation Details:
Property Name: The Maxwell
Property Address: 300 Roy St. Seattle WA 98109
Check-in: Wednesday, July 25, 2012
Check-out: Friday, July 27, 2012
Booking Date: Saturday, July 21, 2012
Rooms: 1
Payment: Guest responsible for room, taxes, additional guests and incidentals.
Changes: Property to accommodate guest
Guest Credit Card: Use for incidentals, additional room nights, and additional guests
Availability: Guaranteed to guest by property.
Rate Plan: RAC, Standard Rate Standard Rate. Thank You For Booking The Maxwell Hotel!
Room Description: Duet Queen Anne Includes 2 Queen Size Beds And View Of Queen Anne, Complimentary Internet. A Deluxe Appointed Guestroom with Two Queen Size
Check-in Time: 15:00:00
Check-out Time: 12:00:00
GUEST: For changes, modifications or other pre-arrival assistance please call: [protected]
HOTEL PERSONNEL: If you have any issues locating this reservation in your system or checking in this guest for any reason, PLEASE CALL: [protected].
All other terms and conditions you agreed to upon making this reservation can be found at www.reservetravel.com/v6/terms-and-conditions"
Guess what? There was indeed no reservation at the hotel. We contacted the booking firm and eventually learned that there was some glitch somewhere and that we, indeed, had no room. They offered to book us in one of the $400/night rooms and we said no, and followed through on the out-of-totwn reservation.
Everyone makes mistakes, but how to do you send a confirmation and a receipt when you do not have things worked out with the hotel? I searched for complaints on this Alliance Reservation Network and found only those from several years ago. Now, because of my experience, I feel it is important to let people know that this company has problems and you could end up without a reservation at all.. By the way, someone followed up by phone later to apologize, but good intentions wouldn't have made up for our arrival at the hotel with no room for us. I would be happy to forward any documentation you need to see, including the copied email above.
The complaint has been investigated and resolved to the customer’s satisfaction.
I work at a hotel. I had never heard of Alliance Reservations Network until today. A guest made a reservation several weeks ago. She has called us trying to confirm her reservation. But I do not have any knowledge of it. There is not a reservation and nobody at the front desk has any memory of taking a reservation from this site. As it is not one that we have heard of, we would certainly remember it. The rate was for far lower that our typical rate. The guest is unhappy, the hotel is not happy to have an unhappy guest. I would not recommend using this site to book your next hotel.
We recently came across this complaint, and although it is several years old, we, as a company, always like to respond to anyone that may have had a less than positive experience dealing with our company. Everything our customer says is true, other than the fact that although the Maxwell Hotel confirmed this reservation made directly with them, they were ultimately unable to honor the reservation that they had confirmed, so this cannot be taken as a case of a "false confirmation"; our clients reservation was confirmed. At the time this occurred, it was explained to us by hotel management that the hotel was under new brand management. When the hotel changed brands, they changed computer systems and the new system could not edit old rates and availability. We were informed by the hotel that the hotel was over-sold. We tried to have the Maxwell hotel place our client in one of their other company-owned hotel properties, but all were sold out. We explained what had happened in great detail with our customer, and although they were not happy they completely understood at the time. We tried to relocate our client to a comparable hotel just a few miles away, but they were not interested. A hotel not honoring a booking made directly with them, that they confirmed, is a very, very rare circumstance, and we are very sorry that this happened to our client.
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