Buy.com reviews and complaints

I ordered 12 cases of AdvantEdge Carb Control Ready to Drink Chocolate Fudge 24 CANS for $7.99 EACH, on March 5th, 2011. I seen the order on Slickdeals.com. Others noted that there might be a concern about the printing of either a discontinued product, or wrong price. I sent an email to Drugstore.com, since that is where it was being shipped from, the next day asking them to verify my order, that it was indeed 12 - 24 CANS, not the 4X4's. I heard nothing. I started notifying BUY.COM when they were shipped, the next day, when I seen that the entire order was only 39 pounds, and I know that one case weighs 19 pounds. I was told it was drugstore.com's problem since it was coming from them. I called them, and was told it was BUY.COM's problem since they advertised it, and I purchased it from them. Either way, no one would take ownership of the problem. One of Buy.com's customer service reps informed me it would be investigated by their company, and I would get a call back by a supervisor in 24 hrs. That did not happen. I called again. Again, NO ONE would help.

Then, I get an email stating that a total refund was given. I did NOT want a refund, I did NOT ask for a refund..I wanted the product that THEY advertised, I ordered AND paid for. I again spoke to customer service at BUY.COM, and no one would help me, I was told that some one again would get back to me in 24 hours. (again) NO ONE did! Again, I contacted buy.com's customer service, and this person disconnected the chat after telling me that nothing would be done, I was refunded and I could keep what was being sent to me, even after I told this person that was NOT acceptable. So hateful and rude.
I got right back online, and got ahold of what I thought was a person that was going to to honor what she said. Yvonne. (all of these are printed)

I was furious because I found online where they were STILL offering the same drink mix, just a different flavor, same amount, for the same price! (I have copies of this) She understood how upset I was. She stated she would investigate this and after I received the order, she would look into getting the rest of the order sent to me. I told her I felt this was false advertising and I was being completely ripped off.

My order came the very next day and I called, as I agreed to, and I got another person and explained our deal. NOT HONORED! He told me that buy.com was NOT going to do anything about this. I went to face book about this, hoping to get to someone with more power, thinking if the top people found out how buy.com's customers were being treated, they would not appreciate it at all. (word of mouth being the best advertisement) Well, it seems they don't even care. All they do is place the blame onto Drugstore.com. Then, they delete my complaints off their website, so there is no buyer beware! Some company this turned out to be. (even Drugstore.com kept my complaints on theirs)

I asked for the CEO's address, to notify him, but I changed my mind after what they did on face book, and spoke to an attorney's office, and got the information to the IL Attorney General. I now have received the paperwork to complete for a complaint to them for False Advertisement.

I will send in the form, the copies of the ad they printed that I orderd from for the drink mix with the price of 7.99 for each 24 cans, NOT 4X4's. The emails Buy.com sent telling me that they made the mispricing mistake. The email buy.com sent me telling me that they refunded me the money and that I can keep the product they sent. Email from buy.com with the $20.00 gift certificate and stating again that they made a mistake in pricing. Copy off their website, dated, showing the other flavor of the same EAS drink mix that they were STILL advertising AFTER they refunded me my money back stating it was a pricing error and that I couldn't have what I ordered, and paid for, at that price, and all the printed out copies of the chats that I had with their customer service dept, and the names and phone number and the staff from buy.com that called me...etc.

It is so sad that this couldn't have been resolved quickly, by just honoring their agreement with me, which was just sending me the rest of my order. I have to also say, I have ordered from buy.com before, and have never had any problems w/ shipping, or products and have recommended you to others, so having this issue be the deciding factor is a sad one to leave on.
Thank you for listening to me, and I hope that the Attorney General can Resolve this since obviously we couldn't.
Carla

Oh, I will NEVER EVER EVER order from Buy.com again. But I won't bore you with the 'ordering' part. Here's what happened when I tried to complain to their customer service dept: First of all, even though they gave me an order #, they had no record of that order. Then I write my complaint letter, and they send me an aut0-reply saying if I want to talk to someone directly, request their phone #.
I do, and get back ANOTHER email, asking me for MY # instead. I write an exasperated note saying 'my god, can't you even get your COMPLAINT system in order when people are ALREADY tearing their hair out, and they send me back a 'personal' email requesting 'more information' on my problem. LOOK UP THE OTHER FREAKIN' EMAILS! And there is NO way to talk to a person unless they deign to give you their #.

First time customer and last time I will use them. Ordered a NetGear Wireless Internet Adapter. Said there was free shipping, but I was still charged. I sent it to a PO Box. When it hadn't come, I emailed them becuase they have no phone number. It was then they told me they don't ship to PO Boxes and Fed Ex said they "left it at the door". What door? Where?, I asked them. They did not tell me what address Fed Ex dropped it off at. They just said it was MY FAULT for not being there to sign for it.
I have sent Buy.com 4 EMAILS. I then called Fed Ex myself and learned of the address the dropped it off at, but I never heard of this address nor do I know where it is. I let Buy.com know but they still refuse to refund me even though I NEVER RECEIVED MY ORDER AND STILL GOT CHARGED. THIS COMPANY IS A SCAM!

I purchased an external hard drive from buy.com a little over a year and ahalf ago, along with a two year extended replacement warranty (in this case a buy.com gift card. I am having trouble with the drive and initally contacted them on 12/18 about either replacing or reimbursing me under the terms of the warranty. They indicated that they would be sending the labels to return the product within 3 buisness days. Two follow-uop phone calls and an e-mail later, I was told that the labels were processed on 1/2/09 and it would take up to 5 business days for them to reach me, and I have no doubt that it will take weeks before they send the gift card to me. They claim they have world class customer service. World class customer incompetence is more like it!

Buy.com collected funds from my PayPal account, then freaked out that I was shipping it to my bank (the one that funds PayPal) and canceled the shipment, stating that I was an unverified PayPal account, which is NOT true, shipping to an unconfirmed address (the address was my bank).

So then I ordered the same stuff again using my Visa debit card. They charged my card, had the items picked up by Fedex and then Buy.com went and picked up the shipped items from the Fedex warehouse.

No one contacted me about this despite my repeated attempts to contact them. They have my money and will not refund it despite me requesting them to do so.

Buy.com has terrible customer service, no direct email contact and no phone number. Their customer support team could care less about one's problems and refuse to work with their customers to resolve problems.

Do not buy from Buy.com if you want reliable shipping and customer service.

ordered two Plantronics 220 Bluetooth Headsets
FROM: BUY.COM
customer : order #5971xxxx and 5971xxxx and they only lasted 60 days
representative: Sorry to hear about that.
representative: Sorry for the inconvenience but regarding this issue, it would be better to contact our returns dept at [protected] for assistance, since we do not have available returns representative that can assist you via chat
customer: I am beginning to think that I have been hood winked!
representative: Sorry for that, but for more details and assistance, please get in touch with our returns dept.
Customer: Called returns dept. she stated we no longer carry that product, call Plantronics!
No offer to substitute a similar product/refund, etc.
I resigned my acct: e-mail etc. and will no longer do any business with this company again! I also pledge to inform every person I meet or know about their crappy business ethics!

I bought a TV from Buy.com on 2/12/2017 with rebate of $150. I sent in all the required paperwork, the copy of the receipt, UPC and rebate form on time. Later it turns out that the rebate company that buy.com uses to return the rebates has filed bankruptcy. It's been almost 2 years now and Buy.com has not refunded me my money yet. I paid it to them. I want it back.

This is the problem I am having with BUY.COM after years of great service - BUYER BEWARE OF RETURN POLICY FOR THIS COMPANY - They treat you like a common criminal if you dont keep original box------------------------------------- I AM APPALLED AT YOUR RETURN POLICY! - I PURCHASED THIS RADIO AND IT WORKED FINE THEN SUDDENLY STOPPED WORKING - CONTACTED THE MANUFACTURER; THEY SAID IT WAS DEFECTIVE AND TO SEND IT BACK TO WHERE I PURCHASED IT. I AM TOLD THAT YOU CANNOT RETURN WITHOUT THE ORIGINAL BOX (WHICH I GOT RID OF AFTER A FEW DAYS BECAUSE RADIO WAS WORKING) WHY ISNT THIS INFORMATION GIVEN TO YOU BEFORE YOU TRY AND RETURN IT!?! YOU ARE DOING A GREAT DISSERVICE TO YOUR CUSTOMERS BY WITHHOLDING THIS INFORMATION (TELL CUSTOMERS UP FRONT TO HOLD ON TO ALL PACKAGING FOR 60-90 DAYS IN CASE PRODUCT IS DEFECTIVE) AND I AM VERY DISAPPOINTED AND FRUSTRATED WITH BUY.COM AFTER YEARS OF DEALING WITH YOU.

Oct 27, 2017 I purchased 2 USB Flash Drives that listed FREE SHIPPING. I was notified On the 28th BOTH Items shipped. The cheaper USB Flash Drive was received in just a few days. After 10 days I still have not received the SanDisk Flash Drive. I live in the exact center of the USA, and can mail a item USPS to anywhere USA and it will get there in 2-3 days! I could have mailed the USB stick in a padded envelope and paid the postage for less than 1 dollar! I have tried to contact Buy.Con only to get the standard generated E-mails back. NOTICE: Buy.com does NOT have a phone # to call!
Recommendation: NEVER Pay with PayPal as it is impossible to get a quick response form them either! If you pay with credit card, at least you can stop the payment!

Just before Xmas, I ordered RockBand2 for the Wii for my son. It was the ONLY thing he wanted & all we could afford. Both my husband and I checked to be sure it was for the Wii before I hit the Checkout button. It arrived the day before Xmas Eve, but was for Xbox 360, not the Wii. We don't have an Xbox. I looked for a phone number on the website, but couldn't find one. So I sent an email. The site said I would receive a response within 24 hours. Well, no response. Luckily, we found the right system at a nearby store & purchased it.
After Xmas, we found a number [protected]) & called. I was given an RMA#, but the site said the item could not be shipped in its manufacturer's box, even though that was how we had received it. It also said it could not have writing or labels on the box, which it did from the original shipment. This was also a HUGE box and I didn't have the money to return what I knew was the company's mistake. I emailed them again with a lengthy explanation of the problem and a request for a call tag.
That day, I received a response stating they could not issue a call tag for non-defective items and that I needed to take it to UPS to ship back! BUT I STILL HAD A 'DAMAGED' MANUFACTURER'S BOX WHICH THEY WOULD REFUSE! I wrote another letter, which included this paragraph,
"I have read your return policy and it is clearly evident that your intent is to cheat and deceive your customers. I received the incorrect order in its manufacturer's box, which was already written on by either your company or the company you hired to ship it to me. According to your return policy, "Items received with any writing on the original manufacturer's packaging or box will be refused and returned to you at your cost and without credit approval." How convenient. So you send your customers the wrong item, in its original manufacturer's box, not only with writing on it (which gives you reason to refuse the item upon its return) but the shipping label as well (which then violates the "like new condition" of the manufacturers' packaging you require), which then further gives you reason to charge a restocking fee. It seems to me that you are making out like bandits here.
I requested that I be called by someone who speaks English. That call came two days later, at which time I was told basically, "Too bad". I did get them to agree to accept it in its original box.
We shipped it back at a cost of nearly $20. It has been 12 business days with no credit as yet, even though the website says 5-7 business days. When I called, I was told another 3-5 business days. Needless to say, I will NEVER buy from Buy.com again, nor will anyone I know if there's anything I can do to stop them. I hope you will pass this info on as well.

So not happy with Buy.com. Actually when I placed my order through Amazon.com (which I really like using and will continue to use), I found a vacuum I wanted offered up for sale through A&P Warehouse. When the vacuum arrived it was the wrong model and in no way matched my Amazon.com order. I followed the return instructions and got the RMA number and printed out the UPS return label. No problem so far. I sent an email to Buy.com referencing the Amazon.com order and exact description of what was ordered and confirmed I would like what I ordered shipped. About two weeks later, I happend to be home and UPS pulls up. Buy.com sent the same incorrect vacuum model they shipped the first time. I refused delivery and back the second vacuum went. I notified Buy.com of the error and asked for a refund. I they told me I was only billed for an amount that was $15 less then the amount billed to my account by Amazon.com. I emailed them back and told them how much was I charged for the Amazon order and restated the amount I was to be credited. Of course, I got a patronizing email stating that I was wrong and only entitled to a credit of $91.66 instead of $105.70. I filed a claim with Amazon.com. I hope they can resolve this. I did also let Amazon.com know about the email I got from Buy.com telling me how much they were crediting my account. This is weird because they shouldn't be crediting my account for anything since the order was done through Amazon.com. I am not sure how Buy.com would have any of my credit card info to do any crediting with. Of course A&P Warehouse has said this is not their problem.

I bought a flash disk from buy.com and it sent my personal information and account number to shopper discounts and rewards.com. and today I found I was charged 12 dollars of membership without permission. I never signed up a membership there!

If you can avoid buying from this company, please consider doing so. They are one of a class of companies with no phone number and hence no way to talk to anyone in the event of a problem. Repeated emails from myself, in an attempt to correct a simple problem, were answered with form responses that never addressed the issue. While I will not go as far as to call Buy.com a crooked company, I will go as far as to say that if you do business with these 'nonpeople' you do so at your own risk.

I purchased a keyspan ps-4a Print server from Buy.com and the device doesn't work. Started e-mail corresponding with Buy.com 7 days after it arrived. Asking for a return authorization. Rec'd one e-mail asking about original packaging. After the 14 days elapsed no returns in red! I found buying from this seller to be an extremely egregious affair bordering on being criminal! This seller is unscrupulous & unconscionable. Be extremely apprehensive about purchases from these people!

My husband used to use this site many years ago. He liked it then and got good buys. When I needed a new laptop, he decided to buy it from buy.com. He bought a very well rated Toshiba, which cost $1300. It was not clear when he bought it that he was not buying it from buy.com, but a third party. When the lap top had not arrived a week after it was supposed to, he called buy.com, who then explained that he bought it from a third party, and they could not help at all. He contacted the third party, explained he was unhappy with this bait and switch and wanted to cancel his order. They refused as they claimed the computer had already been delivered. Another week went by while he tried to fix the problem, but then out of the blue, the computer showed up.

We decided to keep the computer since everything seemed ok. We used the computer for a total of 6 hours and now it won't work at all. It takes 20 minutes to boot, and the mouse won't work. We called Toshiba, the manufacturer of the device, because it's brand new, and they told us it's not a US computer, therefore they can't support it nor give us any tech support. Buy.com and the third party seller won't return our calls. There was nothing!$&%# anywhere that said this brand new computer was from outside of the US so wouldn't be supported by tech support. I definitely feel robbed.

I will never buy anything from this site again, nor would I suggest any of my friends do so.

I am very disappointed with the service I received at buy.com. I ordered a coffee pot but when I received it, it was not the one I ordered. After several inquiries, I found out that the sku number on the website did not match the picture of the item that was for sale. The item pictured was a much more expensive model than what was sent. I emailed them and let them know that I wanted the coffee pot in the picture and they told me that they could not do that. They could refund me what I paid and I was welcome to place another order. They did not even address the fact that they are falsely advertising. I will never buy from them again.

Order was placed on May 20th for a clock radio. Item was double shipped and double invoiced. First item had several defects and was returned the next day. I have yet to get an actual reply or a refund.

I have sent a total of eight emails to the customer service department, and only get automated replys that give a case number. The last reply even included a statement "in an endeavor to resolve your problem, your case has been escalated". This was received on May 1st and I have yet to get another response.

I gor a ASUS laptop from buy.com in July 2009 and i had a probelm with the laptop i contacted the manufacturer within the 3 months of the purchase and i was told the warranty had expired where as the laptop had 12 months warranty. On enquiry the manufacturer told me that the laptop was a year old and was registered in 2008. they told me may be it was a refurbished unit sold by Buy.com . I am now trying to talk to Buy.com reps on phone to get a refund as they had sold a refurbished laptop as new and charged me price for new.

Do not expect buy.com to correct problems. They only want to prevent returns. I recommend that you spend your money with someone else. Ordered a game for a Gameboy. Exterior of box arrived undamaged. Inside, there was a box for the game (that was not shrinkwrapped) and the game chip was missing. First they told me the that since the products weight was okay, no mistake was made. They they told me that, per company policy, one the shipper received the product, the customer was responsible. Thus there was nothing they could do. My fight has just begun, but if you do not shop at buy.com, you can avoid these problems.

Oct 27, 2008 I purchased 2 USB Flash Drives that listed FREE SHIPPING. I was notified On the 28th BOTH Items shipped. The cheaper USB Flash Drive was received in just a few days. After 10 days I still have not received the SanDisk Flash Drive. I live in the exact center of the USA, and can mail a item USPS to anywhere USA and it will get there in 2-3 days! I could have mailed the USB stick in a padded envelope and paid the postage for less than 1 dollar! I have tried to contact Buy.Con only to get the standard generated E-mails back.

NOTICE: Buy.com does NOT have a phone # to call!

Recommendation: NEVER Pay with PayPal as it is impossible to get a quick response from them either! If you pay with credit card, at least you can stop the payment!

BUY.COM-while placing an order on the website they offered a $20 savings for purchases over $100 using Bill Me Later as a form of payment. As soon as I submitted the order for 2 video games, there was an immediate $1561.41 unauthorized purchase to my account for a gas grill I did not order. I contacted BUY.COM immediately who was no help in fixing the problem. They insisted there was no order with my shipping address or email address. I explained that I was charged for a $1561. item by BILLMELATER.COM. They insited there was no order to cancel and yet BILL ME LATER states I an responsible for this charge. BEWARE OF BUY.COM and BILL ME LATER.