Cleanse Gold reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about Cleanse Gold
Welcome to our customer reviews and complaints page for Cleanse Gold. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Cleanse Gold.
On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Cleanse Gold's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.
Whether you're considering doing business with Cleanse Gold, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.
Please feel free to browse our reviews and complaints and share your own experience with Cleanse Gold. Your feedback is an important part of our community and will help others make informed decisions.
SCAM - Don't Buy!!!
DO NOT BUY THIS PRODUCT! I purchased a 30 day trial for $5 only to never receive it. Just today I noticed they had debited my account $80! I called them and they said since I never cancelled the trial after 14 days, my account automatically was charged. THERE WAS NEVER ANYTHING ABOUT THIS IN THE FINE PRINT. AT ALL! I explained to them that I never received the trial and they kept repeating themselves over and over again that the USPS tracking record shows that it was delivered. I rent a UPS mailbox and confirmed that NOTHING was delivered to me! They said the only way I can get a full refund is if I return the product. UM HOW THE HECK AM I SUPPOSED TO RETURN SOMETHING THAT I NEVER RECEIVED. They are not willing to help at all and didn't even want to connect me to a Supervisor for the longest time. Finally the Supervisor hung up on me. I am hoping my back can file a claim, but I am not holding my breath. 80 friggin dollars!
The complaint has been investigated and resolved to the customer’s satisfaction.
Comments - Fraudulant Charges
Untold numbers of people have told their horror stories about this Company. It seems everyone one is trying to address the symtoms not the problem. If this Company is going to be revealed for the Scam Artist they are there must be a greater public awareness. My problem orriginated by an article I read online regarding FOX News. "It was highly recommended by Dr Perricone on Fox News during his segment on Superfoods for weight loss as well as on various other daytime talk shows. " If this is in fact true it seems FOX is the place these articles should be forwarded to. The test conducted regarding the product were very favorabl. No mention of the Companies busines practices were discussed. Maybe if everyone flooded Fox with calls and E-mails regarding the complaints they will pick up the ball and run with it. Then again, maybe not
The complaint has been investigated and resolved to the customer’s satisfaction.
Free 30 day trial however its really not free at all
I decided to try a trial of the acai berry and life cleanse I paid 99 cents for the acai berry and 1.99 for the life cleanse to try for thirty days stating that if I did not like the proucts I could cancel any time however as soon as I saw the charges go thru on my account I then noticed another charge going thru for 49.95. Do not buy this product they do not keep to what they have in writing and I have read other complaints saying how hard it is to get them to refund your money back this is truely a scam dont waste your money or your time you need to buy something to clease your body go to your local health store at least if you dont like the product you can return it and dont have to worry about futrue charges coimg thru your account! Buyer please beware this is happening to alot of people dont let it happen to you !
The complaint has been investigated and resolved to the customer’s satisfaction.
AcaiBerry Detox supplement
I was enticed by an online ad for Acai Berry Detox Supplement. The ad stated that I could "try" the supplement for free, and that I would just be charged $0.99. If I didn't like the product that I could cancel and would not be charged. I ordered the product on July 23rd. I didn't receive the product and just figured that I did not submit the request online properly. On August 11, 2009 my account was charged $87.13 by Cleanse Gold. I tried to contact them by phone, however, after a 25 min wait on hold, I finally spoke with a representative who I could barely hear and the call kept getting disconnected and interrupted throughout the 5 min conversation. She told me that she would cancel my account and that she would put me "request" in for a refund, that was all she could do.
This made me so upset. I went online to their live chat, which again took at least 15 mins for a representative to contact me via the chat. I copied my entire conversation with him below...
(CA-004) Andrew: Hello, how may I assist you today?
Jennifer Mesick: My name is Jennifer and my address is XXXXXXXXXX Greensburg, PA 15601 I ordered a bottle of AcaiBerry Detox online from your company on 07/23/09. In the online promotion, I was told that I could "try" the AcaiBerry for $0.99 and return it if not satisfied. I never received the bottle of AcaiBerry to try and my account was charged $87.13 yesterday on 08/11/09?
(CA-004) Andrew: I'd be happy to assist you with your concern, but please allow me to pull up your record first. Please stay with me on livechat while I pull up your record.
Jennifer Mesick: Thank you Andrew. I just spoke with Marvin on the phone and she gave me this cancellation number XXXXXX. Can you please verify that my account has been canceled and that my account will be refunded the $87.13?
(CA-004) Andrew: May I have the last 4-digits of your credit card please so I can verify that the account I have pulled up is correct?
(CA-004) Andrew: May I have the last 4-digits of your credit card please so I can verify that the account I have pulled up is correct?
Jennifer Mesick: XXXX
(CA-004) Andrew: I will be right with you.
(CA-004) Andrew: I have successfully pulled up your account for AcaiBerry Detox.
(CA-004) Andrew: And that account has been canceled.
(CA-004) Andrew: What do you want me to do with this canceled account?
Jennifer Mesick: I want my account refunded the $87.13 please Andrew, since I never received the AcaiBerry.
(CA-004) Andrew: Ok. Let me explain why you were charged for that amount.
(CA-004) Andrew: It's clearly stated on our terms and conditions that if your account remains active after the 15 day free trial period starting on the date of order, you will be billed for the full amount of the product. The product is a monthly supply for as long as your account remains active. Since your account was not canceled you were billed for the month supply I can assure you that your account is canceled, since your account is now canceled you will not be billed any further.
(CA-004) Andrew: Is there anything else that I can assist you with?
Jennifer Mesick: I would like to have a manager call me at 724-XXX-XXXX because it is clearly stated that I can TRY the product and you never sent me the product, so I want my account refunded immediately.
(CA-004) Andrew: I'm sorry for the delay. I'll be right with you.
(CA-004) Andrew: Record shows that your account was already escalated to our Refunds Department.
(CA-004) Andrew: It was done by our phone sujpport agent.
(CA-004) Andrew: Is there anything else that I can help you with?
Jennifer Mesick: I would like to speak with a Manager or someone in charge. Can someone please call me today?
(CA-004) Andrew: I'll be with you in just a moment. Thank you for patiently waiting.
(CA-004) Andrew: Note Live Chat Support is limited to just basic information, mainly used for cancel, delivery questions and product questions. If you want to talk to our supervisor, please feel free to call our office. I do apologize and am sorry for the inconvenience
(CA-004) Andrew: Our Customer Service Department toll-free is [protected].
(CA-004) Andrew: Is there anything else that I can help you with?
Jennifer Mesick: Andrew, I did call your Customer Service. I waited for 25 mins on hold. Then I spoke with Marvin under terrible phone conditions. I could barely hear her and the conversation was continually interrupted and confused. $87.13 is a LOT of money to be charged for something that I never even received, so I would like you to send my request to speak with a manager or someone in charge to whomever you need to send it. I think it is only fair that someone should call me after the terrible service that been a victim of thus far in dealing with this company.
(CA-004) Andrew: I am sorry for the inconvenience. All call representatives are engaged on a call right now. Please be patient to get a hold of one of them.
Jennifer Mesick: It's not just the amount of time I was made to wait on the call. I could NOT hear the woman and I was not assured of my refund. This is very unprofessional and I would like to speak with someone in charge as soon as possible.
(CA-004) Andrew: I really apologize for the inconvenience that has caused to you. As what I've told you that your account was already escalte to our Refunds Department by our phone support agent.
Jennifer Mesick: So you are telling me that it is not possible to speak with someone in charge? I work at a private business and when we have an unsatisfied customer there is ALWAYS an opportunity to speak with someone that is in charge. There must be someone who is in charge today at your company, with whom I can speak.
(CA-004) Andrew: Note Live Chat Support is limited to just basic information, mainly used for cancel, delivery questions and product questions. If you want to talk to our supervisor, please feel free to call our office. I do apologize and am sorry for the inconvenience
Jennifer Mesick: What other phone numbers are available?
(CA-004) Andrew: That was our Toll Free Number.
Jennifer Mesick: Please make a note on my account that I will be contacting the Better Business Bureau AND anyone else who will listen about the poor service associated with this company. Thank you for your time.
The complaint has been investigated and resolved to the customer’s satisfaction.
yeah im about to close my bank account when i purchased the product the page the asked for my information twice and i made the mistake of filling it again i receiver only one product and in my bank statement they are charging me for twice not only that i called before the trial period was over to cancel it and not get charged the whole amount but i could never talk to no one to do it so the charged me for it but the person that picked up the phone kept tellig me i had the wrong number i am so pissed i have 2 charges in my account of 79.95 plus the shipping and i only got one product that i do not want do not purchase this product i dont care if wolverine is using it he got money to waste not me ...oh i follow the advise from the person before me and it worked it was a great help im just wondering if the two orders that they sent me are cancelled im still gonna close my account and open a new one ... ivancamilo_89@hotmail.com
I had posted the last comment last night. And since then I had finally figured out how to cancel my account with that company. I went to their website...www.myordersupport.com. I didn't know my member log-on info, so I clicked on Lookup my account at the bottom of the member log-in box in the upper right of the page. That took me to another page to enter the last four digits of the credit card number, email address, order number, and zip code. I didn't know my order number, but I entered the rest of the info and clicked "Lookup". The website then emailed my log-on info to me...check your spam box...mine went to the spam box. I then used the log-on info and was able to get to my account and check it out. I then clicked on the cancel your account button on the left side of the page to cancel it. Then I went back to the main support page, and chatted with the person online. They confirmed that my account had been cancelled right away, and that there should be no more charges to that account. But I did find out that I had cancelled a day too late. Another shipment was sent out today, and my account was charged just yesterday for that shipment. She did give me the info to send that shipment back to get my refund. Even though I was pissed off at the whole situation, she was very patient and courteous with me. I am hoping that this is done! I also hope that I have helped others having this very same problem. GOOD LUCK!
Tonya
ladyridr@sbcglobal.net
I am having the same trouble as everyone else. I first had the $0.99 charge on my bank card on Aug. 3, 2009 from Lifeberry. I then had a $87.13 charge to my bank card on Aug. 19, 2009 from CLEANSEGOLD that was an unauthorized charge. I called the number on the statement, but never talked to anyone...was on hold for so long. So I went to my bank the day of the charge, but all they told me to do was to call the number to cancel. I decided to cancel my bank card to see if that works. But now I see that didn't work. I am glad that I check my bank account online on a regular basis. As of today, I have 3 more charges to my bank account that wasn't through that bank card. One is for $79.95, the others are for $1.95, and $2.00 dated Sept. 2, 2009 and it says pre-authorized to TOPHLTHLINK...whoever that is. I had also just went to that www.myordersupport.com. I clicked on the live chat, and tried to send a message. But I received a message in my email that it was undeliverable. I am also finding that all the phone numbers to call go to the same recording.
I also just went to the Better Business Bureau website. I typed Cleanse Gold in the business section, but I get no results. I also tried all the phone numbers that I had, but still no luck. This is driving me nuts! I am on unemployment, so I can't afford to have all these charges for something I didn't buy. I am about ready to close my bank account over this mess! ladyridr@sbcglobal.net
I too have had the same problem with this company and have tried to reach them for 3 days in a row. I was also enticed by the ad on-line for ACAI BERRY DETOX. Now I have an $82.31 charge on my credit card that I cannot get refunded. When I call the number listed on my bank statement, I stay on the phone waiting for the customer support person for at least 30 minutes. One time they answered and said they couldn't hear me and had to end the call. The next time someone answered, the phone automatically switched back to the main menu leaving me on hold again. I will be contacting the Texas Attorney General's Office to file a complaint.
I have had the exact same problems and dealt with the same type of BS. I have 4 different charges on my account, not counting the shipping for my FREE trial of the 2 products. DO NOT ORDER THIS PRODUCTS, I DON'T CARE WHAT RACHEL RAY SAYS OR OPRAH AND DR OZ.
Yes they have charge me $87 when it should've been .99.
charged and never ordered product
I was charged for something on my credit card when I was told that it was free along with purchasing a free trial of resveratol. Now, my credit card is blocked from the company and I have to fill out dispute forms. It is robbery. To make people go through this.
They sound so nice over the phone and make it sound as though, "of course", no obligation to buy". I called right away to cancel, but it was too late, they had already charged my account. I called after I saw how many complaints were on the web-site for "Cleanse Gold" . What I want to know, is why this is still going on? I'm not opening anything they send me, free trial or not, I'm just sending everything back. Don't want any part of this. Now they have my account as everything cancelled and I haven't received the product as of yet. The company gave me two RMA #s to return the merchandise, which I definitely will, once it arrives.
I am hoping my bank understands this and will not expect me to pay.
This is definitely the very last time I get myself into this..."Free Trial? yeah, right.
Lisa
The complaint has been investigated and resolved to the customer’s satisfaction.
I was also told the same thing and when I called Acai to find out what happened they told me they no record of this company and or the product that I m talking about.How do you not know about something like that I am so pissed off that I was charged that. And I still have not received product to send back has anyone else.
Regalado
The company is located in Trenton NJ. Contact the BBB to log complaints the more people who do we might get results.
The BBB that will handle your complaint is:
BBB of New Jersey
(Trenton, NJ)
1700 Whitehorse Hamilton Square Road Suite D-5
Trenton, NJ [protected]
Phone: [protected]
Fax: [protected]
Email: info@trenton.bbb.org
Web: http://www.trenton.bbb.org
The same thing happened to my girl friend. Everyone needs to contact the attorney general both in your area and if u can find out where the company is based out of and also if there is a parent company cantact them as well. I for one would love to see these fraugulant practices teminated and I believe we can if we work together. I am having a hard time finding out info on this place but if I do I will post 4 sho!
Did not got free sample & was billed for my next order $85.00 that I never got.
Same thing happened to me, I never got the free sample & was billed $85.00 for my next order that I never got.
Giving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
I ordered the $.99 ACAI Berry supplement for the free trial-and a company by the name of Cleanse Gold I then called and cancel my monthly subscription that was part of the $.99 ACAI Berry supplement trial offer that I was not aware of. After I cancled it two weeks the was a charged of $39.95 to my account, when I had not submitted an order. Please give me feedback as to how to stop the payments and receive my money back. Thank you.
I have charges on my credit card that i did not authorize beacuase i ordered earlier in the year the acaia berry pills
The BBB that will handle your complaint is:
BBB of New Jersey
(Trenton, NJ)
1700 Whitehorse Hamilton Square Road Suite D-5
Trenton, NJ [protected]
Phone: [protected]
Fax: [protected]
Email: info@trenton.bbb.org
Web: http://www.trenton.bbb.org
I ordered a free trial of Life CLeanse. I was only supposed to get charged $1.99. Then I looked at my bank statement and I was charged $49.95 by this company CLeansegold! I will be calling BOTH numbers in the morning...I can not afford this!
What are the phone numbers...all I get are recordings.
When they called me to confirm...I told them no...and today when I checked my account the charged my account $86.45...it was only to be $1.99...I have never recieved my product...I want my money back and these thieves stopped...I will never follow the advise to by anything from on line again...even from Rachael Ray...
They are nothing but theives they have been taking out 88.90 about every 10 days I was on hold for 45 mins and then was told it was in the fine print. But I have only recieved one order I have never been so upset...i would alert anyone to never buy any of this product.