Club Med reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about Club Med
Welcome to our customer reviews and complaints page for Club Med. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Club Med.
On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Club Med's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.
Whether you're considering doing business with Club Med, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.
Please feel free to browse our reviews and complaints and share your own experience with Club Med. Your feedback is an important part of our community and will help others make informed decisions.
They should compensate me for flight difference or refund my stay
I booked a stay at Club Med La Palmyre in France, I received confirmation & booked flights. They have contacted me & said resort has been booked by a company for dates during my stay. They can change my dates or change to another resort. However, price to change my flight is double what I originally booked. They said I could cancel & get a full refund, but the issue is with the flights already booked.
Read full review of Club MedShoes stolen at Club Med La Plantation d'Albion
We went to Albion for our honeymoon. More or less the third day we were at the hotel, both our shoes were stolen, what a mess as you don’t bring a spare set with you on vacation and tekkies on the beach…….not nice!
We reported it to Julie the relationship officer, and she was dragging her feet. Eventually we got tired and requested to speak to the manager, Lisa. We were getting somewhere – it seems – we reported the matter to her, and went to the police station.
She assured us the insurance will take care of this. When we got back in South Africa, the insurance repudiated our claim and when we forward it to Club Med SA and Albion, they just ignore it as this is what happens and they are sorry for the loss.
Great, if we wanted to get our stuff stolen, we would not go to a 5star resort, we would have stayed in South – Africa. For every one going to Albion, if your stuff get stolen, demand immediate payment there and then, do not be as stupid as we have been thinking the insurance will pay out!
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Booked a holiday through the website for Club Med and paid the deposit via a credit card which a 1.5% service fee is charged. To avoid an additional service fee charge when final payment was due, contacted the sales dept and advised that we would make a direct deposit into their a/c. A/c details were given to us to allow this to happen along with our booking reference number, so they could allocate the funds correctly. Two days later, contacted the Sales dept to confirm that payt was rec'd and that everything was in order. Confirmation that the booking was indeed paid for and that etickets would be sent out shortly afterwards. SHOCK HORROR, when our creditcard bill arrived, we had been debited final payt amt along with a fee. Contacted Club Med advising what had taken placed and asked for a refund. To date (over 2 weeks) no one is willing to process this refund. Asked to speak to a supervisor, never was going to happen. Next means of attack is to let everyone else know to be careful when booking club med trips. Now need to lodge this complaint with Consumer Affairs Dept in Australia. Times are tough financially, so being out of pocket is not pleasant. Needed this holiday to be stress free, as recently had deaths in the family plus recently recovering from a serious operation.
Not impressed.
I experienced a bad vocation in Club Med Phuket too...
It is really a bad resort that i will never spend my holiday in...