Compass Van Lines reviews and complaints

Compass lost my headboard that I need to put the entire bed together, the bed can not be put together without the headboard, it holds everything else up. They said they may have delivered it to the wrong person, and they've tried calling them, but it's out of their hands and that I should file a claim with their claims company. I have called that company twice and left two messages within the past two weeks without any call back. I keep asking to talk to a manager at Compass and no one ever calls me. I have even called, left messages, and emailed the General Manager Jeff within the past month and have gotten zero response. This company is stealing from me. They have no interest in making their wrong right. I need to be reimbursed for the cost of the moving of the headboard, and the cost of putting my bed together which I paid for. I also want to be compensated for this huge inconvenience and their lack of professionalism. Finally, I need to be reimbursed for any costs I incur for getting a new headboard, or, if it's discontinued, a new bed.

I contracted a move from Bradenton Florida to Winter Park Florida, starting October, 2007 with my belongings going into storage for one month, and delivery the day before Thanksgiving 2007. I did all paperwork, lists and contracts via the intrenet. When I signed the ppapers on the day of the move, the movers tagged and counted all items. They also charged me for packaging supplies for several items I did not have prepared. When they delivered my items to Winter Park, the moving crew did not speak english, only one could be understood, they did not check the tags, nor count how many items were returned. When they said I needed to sign the reciept papers, that everything had been unloaded, is when I discovered my 3 month old flat screen tv was not returned to me. They told me I would have to file a complaint. I called and left a message, they returned my call the Friday after Thanksgiving and said they would check the warehouse. They never called, so that following Monday, I finally got a hold of the manager and he said that there was nothing left in the warehouse, but he said things may have gotten mixed up seeing as they only use cardboard to seperate peoplers belongings. He then gave me the telephone number for thier insurance company. They called me and told me what they needed from me and said that it would be as long as 90 days before they make a decision. Well, past the 90 days, I called them and they said they were waiting on the moving company, asked me questions on what was missing and broken, they then asked me if I had my orginal contract and the moving papers that I signed. I said I had the contract and the moving papers but not the recieving papers. They told me to make copies and fax them to them. I did this. Within two weeks I recieved a letter stating they were going to reimburse me 179.00 for 280 lbs of missing items. This is a joke seeing as I filed a complaint for over 4500.00. They have no idea how much was delivered back to me and my tv was less than 3 months old and worht over 2000.00 new. I have called them 4 times to try to bring this to arburtration, but can not get anyone but the receptionist. I need help with resolving this, Please.