Crown KIA reviews and complaints

On 4/27/16, We purchased a new 2017 Kia Sportage. At the time of purchase
We bought an extended warranty and gap insurance. On 11/21/17 we traded
in the Kia Sportage for a new Ford truck. During the purchase, we were told
we would receive money back from the extended warranty and gap insurance
from the Kia Sportage we traded in. We were told the Kia dealer would return
the monies due to us for the unused warranty and gap insurance. On 11/30/17
my wife went to Crown Kia of Longview, TX and signed required papers to cancel the extended warranty and gap insurance from the 2017 Kia Sportage.
When we asked how long it would take before we would receive our money
back, we were told 4 to 8 weeks. My wife questioned the length of time required. From past experience we knew this was ridiculous. On Monday, December 4th, I called Kia finance who financed the car to find out that the loan was paid off on 12/01/2017. I then called Allstate Insurance who sold the extended warranty and gap coverage. The representative for Allstate gave me the amount of money I would receive back from the warranty and gap insurance. I was told I could go to Crown Kia of Longview and receive my money. The cancellation was completed on 12/4/17 that was postdated to the time of the trade-in of 11/21/17. I went to Crown Kia on 12/7/17 only to find very unfriendly and rude finance manager and general manager.
Both the dealer I bought the ford truck from and the Allstate representative I talked to told me the Kia dealer would be able to refund the money.
On 12/7/17 going to Crown Kia with all the information with cancellation dates, the amounts of the refund given to us by Allstate, I thought I would be given a check. Again, we were told that Allstate had to send Kia a check
before they could give a refund to us. This was after we had talked to Allstate who told us they only send Kia a electronic message with the amount of the refund and not a check. Still, Kia of Longview, TX insisted that Allstate had to send them a check. According to Kia of Longview, the whole process would take between 4 and 8 weeks
When I asked to speak to a supervisor, a manager came into the office and I told him what Allstate manager said about the refund. His response was that the process take 4 to 8 weeks and this conversation was over. Very rude. It would appear that this money is kept in an account that draws interest and could actually be used for anything the dealer wants to use it for. But this is our money, not the Dealers money.
The funny thing is, the last refund I received was from Crown Kia in Longview when I purchased my third Kia from them. Because I purchased a new Kia, I received my refund in only 7 days.
I will not buy another Kia from this dealership after purchasing three new kias there since 2011. Their customer service has gone down hill. Any dealership is only as good as the service.
I want my refund now which is $1509 for the service contract and $510 for the gap insurance

On 9/7/2016 I spoke with Mr. Christopher Lewis, Sales Consultant for Crown KIA. Mr Lewis told me if I purchased 2016 Sorento, I would get the 2 Sorento free. I asked what was the catch, he said no catch. I asked him 3 to 4 more times what was the catch, he replied no catch. I told him we have a deal. Mr. Lewis left and returned and said, the second vehicle would be a lease, you can keep it for 3 years. The KIA Dealership is running a scam. I have reported them to the BBB, will posted my complainant on Twitter and Facebook. I may have a billboard put up to let consumers known the sap am KIA is running.

Have you ever got late for oil-change appointment at auto service station? Have you ever waited almost two hours for simple oil change? While waiting in service station, have you ever seen a service man scream, yell, and threat a customer like a jerk? By the way, I learned later that this man was so-called service manager at Crown Kia Dealer in Dublin Ohio.

Here is my story of how badly I was treated by the service manager with verbal attack and threat, all resulted from my 15-minute late arrival, not to mention about waiting for almost TWO HOURS for simple oil change, without anybody telling me a reason of such long delay.

I made my appointment for oil change at 10am on Saturday, with Crown Kia Dealer. I arrived 15 minutes late in hurry. Because I was late, I asked a service man (manager) whether I should reschedule. But the man simply ignored my question and drove my car off to service entrance. At that time, I saw no other car inside the service building. Thus, I thought that he was going to do oil change within a normal time frame.

While sitting in waiting room, I realized that my waiting was unusually getting long. I returned to the office several times, but I could find nobody in the office. While waiting for almost TWO HOURS, no employee came to tell me what was going on. At around 11:45am, I returned again to the office, and finally found the man sitting in the office, who checked me in.

I asked him why oil change took so long. He rudely blurted out ‘because you were late for 20 minutes.’ (I was 15 minutes late, not 20 minutes). He said that he would check me out after he took care of another customer. I returned to waiting room and kept waiting again. He did not come to waiting room to get me, and so I went back to the office. I said to him ‘if I arrived too late, why didn’t you tell that I should reschedule at the beginning.

He suddenly stood up and screamed at me ‘Don’t yell at me. You sit down.’ I was totally shocked and dumbfounded. My voice tends to have a natural pitch, and, of course, I was not happy about the way I was ignored for two hours. However, I did not mean to yell at him at that time. In reaction to his angry verbal attack, however, I yelled back at him ‘how could you treat a customer like this?’ ‘how could you take TWO HOURS for oil change, WITHOUT ANYBODY TELLING ME WHY?’ He kept blaming that my late arrival was the fault, and screaming repeatedly ‘Don’t yell at me, Sit down, I am going to call police, ’ on and on.

In the midst of heated argument, I told that I wanted to talk with the manager, but he again shouted down on me ‘I am the manager.’ I asked again ‘I want to talk with your boss, ’ but he refused by yelling, ‘My boss is not available now.’ At the end, I said, ‘I won’t come back again for another service.’ He yelled, ‘WE DON’T WANT YOU TO COME BACK.’

He never said a word ‘sorry.’ He scorned me like a child and verbally attacked as if I did something terribly wrong. I was amazed by how good he was at blaming and accusing the other party (me) about something he was entirely responsible for. He obviously tried to overpower me by yelling and threatening in attempt to escape from his own responsibility and mistakes.

I left his office in so much anger that I said ‘SOB.’ Now looking back, he was not worthwhile for me to put such words in my mouth. I wish I just walked away from this SICK man.

In summary, I would like to point out the following:

1. The manager said nothing about the problem due to my 15-minutes late arrival, when I asked whether I should reschedule.

2. For almost TWO HOURS of waiting, nobody came in and explained to me why the service was being delayed.

3. The manager entirely BLAMED on my late arrival for such long delay. He never said a word ‘sorry.’

4. Not only blaming, he also ACCUSED me of yelling, despite he started yelling first. He tried to achieve these by verbal attack and overpower over me.

5. Is the manager supposed to be a model to other employees under his supervision? I was more disturbed by the fact that he is in charge of customer service.

6. I felt that I was mistreated more badly by this man, perhaps because I am an Asian woman. I wonder whether he could treat a customer of majority race in such horrible way.