E Tour and Travel reviews and complaints

E Tour and Travel told me I won a vacation in Orlando. They told me they would need a credit card number in order to keep my account open (for reservation purposes... like at an hotel) When they told me I needed to pay the registration fees of 498$, I mentioned the sales representative that I didn't have that amount available on my credit card. The person told me it didn't disqualified me and that the amount would be taken when I would buy my vacation. They took the money of my credit card a couple of days later (I'm now over my credit limit of 500$). I would never agree to something I can't afford and they say that by giving my credit card number, they were entitled to take it... Being French Canadian and English not being my first language, they used the opportunity to scam me!

OMG! I can not believe what I just went though. Ok where to begin... E Tour and Travel called my home phone, which I never answer but my son happened to answer, and heard the man talking about Disney world so my son woke me up out of my sleep and handed me the phone. This man is on the other end of phone was running some good game saying his slick lines. I’m half awake so of coarse all they offered for $99 sounded good who would pass that up? After purchasing the package they sent me an email with the wrong account number and wrong name listed on the ticket. When I asked the rep about it he said don’t worry they can fix it later and then he gave me 3 different numbers to call so I could correct the problem. So to make a long story short after reviewing the material I knew that we would not utilize it and called to return it within the 15-day timeframe, which I was never told about in the intro. THE FIRST PERSON I CONTACTED WAS THE GUY THAT SOLD ME THE PACKAGE. HE PROMTED AND TRIED TO ASK ME WHY I DIDNT WANT IT ANYMORE AND SO ON. HE THEN STATED THAT THERE WAS ANOTHER NUMBER I NEEDED TO CALL, SO HE GAVE IT TO ME. BEFORE THE SALESMAN HUNG UP HE SAID GOOD LUCK TRYING TO RETUN THE PACKAGE THAT SHOULD HAVE BEEN A SIGN. PEOPLE WHEN I TELL YOU THAT I HAVE NEVER BEEN TALKED TO THE WAY THEY SPOKE TO ME. FIRST AFTER WAITING 20 MINUTES ON HOLD BRIAN #4384 ANSWERS THE PHONE AFTER EXPLAINING TO HIM FOR 10 MINUTES STRAIGHT WHY I WANTED TO REFFUND THE PROGRAM HE BEGAN TO TELL ME WHY WOULD I BE SO IRRESPONSIBLE AND GIVE MY CREDIT CARD NUMBER OUT OVER THE PHONE IF I WAS’NT GOING TO USE THE PACKAGE. WOW! I IMMEDIATELY TOLD HIM THAT OUR CONVERSATION WAS OVER AND ASKED FOR A SUPERVISOR. I WAS THEN TOLD THAT HE WAS THE ONLY ONE I COULD DEAL WITH OR I COULD HANG UP CALL BACK AND TRY TO GET SOMEONE ELSE! WOW I HAVE HEARD OF RETENTION BUT ARE YOU SERIOUS IS THIS WHAT CUSTOMER SERVICE HAS BECOME IN AMERICA? SO CALL #2 NOW I GET JAMIE ON THE PHONE... I TELL HER WHAT I JUST ENCOUNTERED WITH THE OTHER MAN AND SHE STATED THAT HE WAS JUST DOING HIS JOB! SHE THEN PULLED UP MY ACCOUNT AND SAID OH I SEE BRIAN WAS TRYING TO GET A SUPERVISOR ON THE LINE. WOW! NOT WHAT HE TOLD ME! I TOLD HER HOW I EXPLAINED TO HIM OVER AND OVER THE REASON WHY I NO LONGER WISHED TO KEEP THE TRIP AND SHE STATED THAT SHE WOULD HAVE TO START OVER SOOOOOO 10 MINUTES LATER AFTER EXPLAINING TO HER THE SAME STORY... SHE BEGAN TO BREAK DOWN THE COST OF THE TRIP AND ASKED ME ^^^^^^^^^^^^^^^^^IF I THOUGHT MY FAMILY WAS WORTH $5.00 A DAY TO TAKE ON VACATION? ^^^^^^^^^I HAVE NEVER FELT SO LOW IN MY LIFE I TOLD HER NO SO SHE WOULD REFUND MY MONEY. IT’S SAD THAT BUSINESSES EVEN OPRERATE LIKE THIS. WHAT A SCAM! PATHEIC! I WARM YOU ALL NOT TO EVEN FEED INTO THESE PHONE CALL SCAMS THEY DONT TAKE NO FOR AN ANSWER HANG UP IN THEIR FACES.

I just received a call from E Tour and Travel saying my vacation had expired. I said no I was told I had 18 months to take it. The lady told me no 12 to book 18 to take. We discussed it I said get your manager on the line, she said he was busy, I said well I know the drill I will have to speak to him, so I will wait. He got on was very rude and said that they were giving me a great deal. I said how, you are charging me 3 times what I originally paid. Alan was very rude I told him I was getting my tape recorder and recording the conversation, just like I did when I purchased it. He said fine. I told him I would get a lawyer and sue, he said fine go ahead. So if anyone comes up with a class action suit I am in. I have purchased these packages before and had no problem, but this is just a down right rip off, and when I told Alan that he said if I wanted to rip you off I would have just charged up your credit card. THAT IS PRETTY SCARY.

I did buy their package, and took their trip last year to Florida. No complaints there. Yes, did the timeshare thing twice, but that was part of the deal.
However, they have started calling me more and more frequently, at all hours of the day, and week, to the point where I consider it harassment. (this week it seems about 5-7 calls a day). Just now, I finally picked up, to tell them to put me on their Do Not Call list, but she hung up on me... I'm infuriated, and have gone from a happy customer to a fuming mad one.
The topper is, last year, on Boxing Day, they called me, and they guy got mad at me/ yelled at me, to buy the package... yeah, not impressed at all. They are ruining their own business...

I do not know how this company got a hold of my business cell phone, but they have been calling me for the last 8 months. I kept on receiving calls from the [protected] and after cross referencing it, belongs to E Tour and Travel. For cruises, trips to Disney World. Oh my! It should be enough say no thank you and be done with the call. But no! These idiots keep on calling from all hours and then it appears that its on a automatic dialer and when the call is answered you hear background noise and then the call is disconnected, sometimes at 3:00 A.M in Houston, TX time!

E tour and travel charged my credit card for somebody else's upgraded car rental. I called and they said that person gave authorization. So...once they have your credit card number it seems they can make up a charge or even charge your account for somebody elses expenses. It was a $59.00 charge. Anyone have any suggestions on what we can do to stop this company?

At first I had no complaints about this company... I thought maybe I was the one person in the world that got exactly what they seemed to be offering - I was even satisfied enough to allow my last portion of my package to expire. Had they left well enough alone I wouldn't even be writing - however, I received a call from them asking if I'd like to extend my deal at no cost to me to use the unused portion of the pkg (free 4 days/3 nights in Key West) - good deal I thought. But when I called to make the reservation I was offered nothing more than a 2 night deal at a cost of $49 per night plus incidentals & Taxes - when I expressed that this was not what my package included I was basically told to take it or leave it & that he (The operator) was doing me a favor by even offering me the two days - to say the least he was extremely rude - and even bold enough to put his comments in the account history notes - I asked to speak to a supervisor & was again given the run around - he told me none were available, I couldn't hold for them and they would not return my call. Funny thing was, I managed to get ahold of a different number and call to try and straighten it out - this person (A member of the Orlando Sales Dept) even had the nerve to try and sell me another package after i told him my complaint - what's worse, he told me he was looking at the very supervisor I wanted to speak to. (but he wasn't allowed to connect me to her) She was not unavailable & I should call customer service back and ask to speak to her directly - you can guess what happened next... I called and she was still "busy". After another ten minute tussle with the next CS Rep I finally gave up - they can basically keep their extension...nobody deserves to be played like that