eReflect reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about eReflect
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Refund Scam
The software is real but there are free apps that do better and are available for mobile. Thus I asked for a refund. I should have known when I saw their ridiculous "refund guarantee" image on the website. My bad. Anyways I've asked for a refund and have gotten 3 responses addressing *everything but the refund process*. "Is there anything I can assist you...
Read full review of eReflectMoney scam
I purchased Ultimate Vocabulary back in January, I tried it, it was OK. The software takes about 3 - 5 minutes to load. I complained to support, no response from support. I complained about issues with software, still no response. I finally bought a new computer in April and suddenly remember about the software so I decided to install on the new machine. Complain about key not working. Again I e-mail support still no response. I already trash the old computer and now I can't even get it to work on the new computer. Four days has passed, still no response. I WANT MY MONEY BACK.
As of 7/24/09 I not only send e-mail to support, I also send e-mail to sales and helpdesk. I figure someone should escalate the problem and give me an answer.
The complaint has been investigated and resolved to the customer’s satisfaction.
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FULLY COPY PASTE SOFTWARE
>>They may be good in english but not with computer(at least for now).
>>They may be a good English teachers but not good programmers. They tried to do good but their programs are highly UN-optimized yes programs are not written in native api and hangs, crashes frequently.
>> Many modules (internet based) are obsolete doesn't even work .
>>Even the dictionary is also not their own .
>>Filled will unnecessary bombastic about this software ULTIMATE VOCABULARY IS THIS IS THAT IS SUPER IS FANTASTIC ETC ETC 550mb of useless video software only 250mb next time please use shock-wave video to save space.
GURANTEED UNSATISFACTION
GOOD THINGS
>>They did only one good that is word list that all.
>>FLASH CARDS
>>MESSENGER MODE WHICH FREQUENTLY NOTIFIES YOU ABOUT UNKNOWN WORDS
Another warning . . . before making a purchase online I always check for problems on complaintsboard.com as well as the Better Business Bureau.
Apparently Ultimate Vocabulary aka eReflect Software are selling their products via Herman Street, Inc., which has a big "F" rating on the BBB.org website.
If you want a vocabulary program via download, it's probably safer to do it via audible.com or iTunes.com.
Otherwise, or a physical product you can return for a refund.
Here is the review on bbb.org, if copying the url here is allowed on this site:
http://www.bbb.org/utah/business-reviews/computers-hardware-software-and-services/herman-street-inc-in-west-haven-ut-22008255
And for the record I did buy Ultimate Vocabulary but after a few days decided I wanted to return it because there are other apps out there that do the same or better for free and are on mobile.
I asked for a refund and have only gotten email responses asking if "there is anything else they can help with?". Yes I'd like a refund. "But would you like free software?". No I'd like a refund. "you're on our top priority list, let us know if we can help you".
*facepalm*
I don't expect to actually get my money back, but I'm curious to see how long this goes. My guess is one year. I read that Ereflect's "Refund Policy" works by having their transaction post to your credit card as "pending" for one year. After that year is up, you pay. My guess is that most banks probably don't let you dispute a pending transaction. After one year, it's pretty likely that a person will have forgotten and forgo the dispute window once the transaction posts. Just a hunch. Nice scam.
The software is fine, they just don't do refunds!
I just bought both 7 Speed Reading & Ultimate Typing. Had no problems installing them. Definitely not a scam from my experience.
WOW, I really appreciate sincere comments for those that have been a victim of scams. It is sad that someone has to be the victim to alert others. I am sorry it happened to you, but thank you for the warning. I am very very skeptical about purchasing products on line, so i did my research and Thanks God I reviewed comments.. I wanted to give the benefit of the doubt, i called myself right now from work, and guess what my friends, disconnected. so that speak for itself.. To make my comment legit, today is Wednesday Dec 03, 2014. time 2:21PM central time. phone line disconnected.
no more to say!.. SCAM... SCAM.. very disappointed. ! Have a good day
Nick J.
Dallas, TX
When I finished ordering Ultimate Vocabulary and had entered my card information, there were a series of advertisements for additional courses. My cursor temporarily froze over the "purchase" option for one of these add-ons, and I accidentally clicked on it. Immediately, the sale went through without an option to review my order. I have had no response from my several emails to the company and the number given has been disconnected. My bank phoned and stated that I should cancel my card, as they feel this company is a scam.
WARNING! I purchased there typing software for $37.00 dollars on 03/16/2014 and it never has worked from day one! I went through the company's website technical support for two weeks back and forth doing what they asked and it still to this day does not work. I have asked and demanded a full refund without getting any response. My credit card put a hold on the charge but then released it due to the demand from this company! WARNING! They do not stand behind there product and will not refund your money! G Price, Fresno CA
Very strange,
I have dealt with ereflect for years and have experienced it as very responsive. At first there was no Mac support and we worked around to find solutions. Purchased various of their product, some we really used ( speed reading) others not as much (vocab1) just because we didn't make it a priority. The sales guy Olivier was always very helpful and responsive.
Sjoerd H, Houston TX
Very Interesting Comment above.
Ultimate Vocabulary would love to own top 10 Reviews, perhaps the biggest most respected Review Site. However we must rely on the independent assessment of Top 10- much to the chagrin of some of our competitors. We invite and welcome the complainant to contact us (our search has not revealed ANY contact whatsoever ). Furthermore a google search could not find Mr Farnswell in order to that we could rectify his misconceptions.
eReflect Customer Service
I'm the superintendent of a school district, and we're considering installing vocabulary software on all the computers in the district, so the kids have something to do that's fun and educational. I stumbled up UltimateVocabulary, and the price caught my eye, but when I searched for reviews, every review was made on fake sites. Like the review link posted above, http://vocabulary-software-review.toptenreviews.com/ultimate-vocabulary-review.html, is clearly owned and operated by UltimateVocabulary. It started to look as if Ultimate Vocabulary was a scam, so I googled "Ultimate Vocabulary Scam" and this messageboard popped up. Needless to say, I'm not recommending that the district buy the software, which would have been about 1, 500 copies. I just wrote this to point out that directors of honest businesses don't come onto messageboards to convince potential customers that "it's safe to buy from us"; they let their reputation speak for itself.