Foundation Financial Group reviews and complaints

This post is ridiculous! I work for FFG and thispost is not true at all people. We don't do any bait and switch lending. Every customer is provided with a fully-disclosed loan approval before commiting to do a refinance and it in detail, lists the itemized costs for the loan. I'm an MP and I make good money with my bonus! We do dial leads because that is how we obtain our leads. We call people who go online looking for a mortgage and were notified that they will be called. Most people who are told to "triple dial" someone are the people who have no personality skills on the phones and have a hard time getting customers to stay on the phone (which was probably this guy). Plus, I have personally recieved testomonial letters from customers about my customer service. The reason the costs are high is because of th eproduct we offer. We close loans in 15 to 20 days while most banks take 4-6 months to close borrowers loans. If you offer a better product, why would you charge the same price? That's dumb. Last but not least, I assure you that you were not in management. You can't spell the word assistant or president right so why would a company promote a dumb ### like that? You can't be what you can't spell. I'm pretty sure you can spell "LIAR" though! Have a good day.

Idk about the testimonials claims, but yes the triple dial, high turnover, and bull ### sales tactics are 100% true.

LOL STFU you know it's true - The company is ###...GO ahead hand out the number? I bet you won't and if you did it's prob your own cell - LOL

This is so false I can't even believe someone would take the time to post this! I work for FFG and will PERSONALLY give my future borrowers my past borrower's telephone number's for them to call. Why would the company have you write a fake letter? They actually give you an incentive if you get customer testimonials in so why would they waste money if everyone is forging them? This doesn't even make sense what-so-ever…..

I received a phone message from a loan officer last week saying that he wanted to discuss a mortgage opportunity with me. He called again yesterday and left me a voice mail indicating that he needed to speak with me immediately about a problem with my credit report. I have credit monitoring and recently pulled my credit for the mortgage acquisition process, so I know my credit is in tact. When I called, he shuffled papers around and said he needed to call me back in ten minutes after he finished up with another client. Two hours have passed, and no call from the representative. I have called him twice since then and miraculously a voice mail that did not pick up earlier this morning now picks up.

"That_Guy" is a perfect name for this responder, (as in, "That Guy's an #%&!") There is a difference between a customer who has an unrealistic expectation and one who has been pushed into a high pressure sales against their better judgement. Chris clearly seems to fall into the 2nd category, and if you look up complaints for this company either on this site, or on a general Goggle search, you will find he is in no way alone. In fact, your aggressive response makes me wonder if your an employee at this company ... perhaps the one who tried the, "bait and switch" tactic?

FFG does in fact use deceptive sales tactics. Salesman told me that he locked a low rate for me without my knowledge and I needed to commit by ordering an appraisal. Within 24 hours I found out about the ridiculously inflated closing costs they charge and cancelled my loan and appraisal. Had to pursue a refund for my appraisal fee. When they finally paid they shorted me $200 claiming this was a processing fee. I was never told of this processing fee. Salesman purposely omitted this information to get my business. He never told me about the non refundable cancellation fee. Now I'm out $200 because FFG refuses to return my money.

Carmen I.
Chesapeake, VA

Love the positive reinforcement comments on here. I worked for FFG for over 3 years and posted numerous "customer wow stories" to build up FFG. (and many other sites) This was something forced by upper management because of the extemely high volume of complaints being posted online. There is no "scam" with this company; the catch is they charge almost 3 times the closing costs that a bank or credit union would charge. Bait and switch.

I'm going to copy this directly from myself on another idiot who was complaining about a mortgage company for their appraisal being low. Because you, also, are an idiot.

Your key complaint here seems to be that you thought your property was worth more than it was.
Every mortgage company uses independent appraisers, who have to follow federal guidelines on how an appraisal should be done.
Blaming a mortgage company for your poor property value is like blaming your fork for your weight.
If you want your home to be worth more than it is, move out of whatever slum you've taken up residence in.

I recently Started the Process of Refinancing my house on Feb 20th 2010. I kept getting a lot of phone calls because my credit was pulled by Wells Fargo, who i originally inquired with. I picked up the phone because I was tired of the calls. I spoke with a young lady who actually made me think about a lot of things. I immediately googled FFG and saw this report about how the company was a rip off. The young lady had me go to the BBB website to assure that this article was about one person who had a bad experience and that Bank Of America Services their loans not Wells Fargo nor ASC. This objection was clarified in the 1st call. I must have spent 40 minutes on the phone. I was told that they can close in 15 days or less and Wells told me in about 2 months but wouldnt guarantee me a closing date. I decided to pick FFG because the young lady I spoke with actually cared about my goals with refinancing. After I got off of the phone with her I called Wels and I couldnt get the same person I originally spoke with on the phone. This concerned me. The next call I received was from the young lady's licensed loan officer who was absolutely on point. I received accurate numbers the same day and ordered the $490 appraisal fee the same day (a little bit pricy) but it was well worth it. The Appraiser came out the next day and I was now guaranteed a closing date on paper. I started with FFG on April 7th and Closed April 20th. Only 13 days total from start to finish. Now Bank Of America holds my loan and I went from a 6.375% interst rate to a 4.875% and paid off my credit cards. All in all I saved $382 per month and I definitely would tell someone not to be discouraged from working with Foundation Financial I would go out of my way to recommend them to any perosn who doesnt want to deal with the Refinance Headaches. They made it simple, fast and the rate they initially gave me did not change. Thank you Foundation Financial for helping me even though I too was skeptical at first

Johnathan H.
Pinola, PA

I am in the process of refinancing my mortgage so my credit report was recently run. Today I had 8 phone calls and two messages on my answering machine both saying my credit had been "flagged" and that it was very important that I contact them regarding my recent mortgage application. The message made it sound like they were from my bank and when I called the number back they immediately started asking to "confirm" some information, address, etc.. I had to cut the lady off to ask her who she was and what this was even about and she kept throwing out the term "government backed instituion" and I had to pointedly ask her who she was and where she was calling from before she finally said she was from Foundation Financial Group and then she again threw out the "government backed institution" I guess trying to appear more legit. I was finally able to tell her that I was not interested in a loan from a company that I did not even contact in the first place and that I didnt appreciate the "urgency" and misleading nature of the message she left. I am neither an ex employee or a customer of this company nor will I ever be. I have also seen numerous complaints about this company on multiple sites. I would say that at best they have some serioulsy shady business practices.

I currently work for Foundation Financial Group and im digusted with these comments I'm reading up here. I cant speak for every employee, but I can speak for myself. We are a great and honest company. I've never done wrong to any person I've dealt with and I constantly link hands with homeowners to give them a great experience in a refi. Im sick and tired of seeing these complaints and having this effect the idea of " Foundation Financial Group." Half of these complaints are coming from upset ex- employes...

*Homeowners dare yourself to trust into the person not the so called image of an organization. It takes one person to do wrong and slander an entire image of a company, but years of great doings to build that trust back up.

We are an A+ lender on BBB an dispite all these comments I still plan to go into work tomorrow with my head held high!

Hello... I, like most people here, certainly like to vent their frustrations... As a business owner I know what it means to deal with angry/upset clients. Usually it stems from miscommunication, misconception, or a simple misunderstanding... But I must say, mer personal experience with Foundation Financial Group has been nothing but stellar! I purchased a home about 3 years ago, at which time, I was going through some financial difficulties, they took the time to help me, where others just turned away. I successfully closed on that loan, and I am now in a situation where they are currently helping me refinance at an even lower rate as my financial situation and credit criteria are significantly better then what it was then, I'm scheduled to close in a week, and everything Foundation Financial Group has done, and is doing is outstanding! Very pleased... So - my advice, is don't kill the messenger, take the time to listen, as Foundation Financial Group has been around for a while, and in my opinion, they know what they are doing! And for those of you who miss out on a career opportunity for someones moment of anger, your loss... Always keep an open mind. Thanks.

Well, with a username like Real Foundation Financial Group Customer, it MUST be true!

It seems a little fishy that anyone would be on this site to, "defend" a company or give it an "A+" review. It is, after all, a "complaints board". I came here specifically to see how many complaints there were against this company, and if there was a pattern to the nature of the complaints. If there was going to be a response, I would have expected it to be one of a professional nature from an employee of the company trying to make a genuine effort to resolve the problem. That would have calmed some of my own concerns about ethics and integrity of this company, (or lack thereof). Instead, finding random "rave" non-specific reviews like the one above only deepen my unease about Foundation Financial Group.

I had a phenominal experience with Foundation Financial Group.
I don't understand what are the other complaints are about. They kept their word and was a pleasure working with them.
I give Foundation Financial Group an A++

I was getting ready to defend this company on another complaint, but this obvious employee post is a little unneccesary.

Thank you, "a;ksdj;f" for telling "That_Guy" what I wanted to say in a MUCH politer way than I wanted to say it! I am sorry, "blptclem" for your terrible experience - thank you for sharing it as I am supposed to have an interview with this company, and don't want to work someplace that does this to people.

Sir, you are wrong...his complaint comes from the loan officer misleading him into believing it was worth getting an appraisal, and into believing that his home had a chance of appraising for the needed value.

I worked with foundation financial group on my last refinance and they did all their homework before they actually did the appraisal by asking me loads of questions on the value which was kinda annoying at first but then I found out that the reason they were doing that is because they want to make sure and not waste my "appraisal money" which after I learned that I was very pleased with answering any questions they would ask. It save dme the money because by them doing an appraisal review they were able to find out that my value had dropped so far and that I was literally underwater by about thirty thousand dollars. They helped me learn all that for absolutely free. unfortunately I didn't believe them so I tried going with quicken who promised me that my house wasn't underwater but two months after the appraisal I found out that the information foundation financial had given me was absolutely correct and quicken charged me $500 dollars to say they exact same thing! Definite props to FFG for being upfront and honest and once I get my value where it needs to be I am very excited to get to work with them. They really do the integrity thing right, but they can get annoying with the number of calls sometimes, that's really the only bad thing I can say about them.

Sir, your key complaint here seems to be that you thought your property was worth more than it was.

Every mortgage company uses independent appraisers, who have to follow federal guidelines on how an appraisal should be done.

Blaming a mortgage company for your poor property value is like blaming your fork for your weight.

Ok, "That_Guy", you clearly need to brush up on your reading comprehension skills. Let me break it down for you. Complaint #1 - individual is with being inundated with unsolicited calls from someone CLAIMING to be from a government agency. Complaint #2 - unknown "government agent" makes confusing statements, (which turn out to be lies) about the company she is already in process of refiancing with. Complaint #3 - Rosa says, "Once they started to ask me for money for fees here and there I declined the offer." And, from that, you go off on your rant about appraisal fees. How do you know that the money they started to ask her for, "here and there" were for appraisal fees? It seemed to me her complaint was more about how rude and unprofessional the guy at Foundation was, and how upset and concerned she became once she learned from her own lender that she had given that rude and DISHONEST man all of her personal information, (ie: her taxes). From the rude and unprofessional manner in which you have responded to several of these complaints from Foundation Financial Group customers, (yes, I have read them all, as I have been doing research for an upcoming interview) I would suspect YOU to be an employee there, (maybe pissed off because you lost a couple commissions?) Don't fool yourself, this ISN'T about people wanting something for nothing ... this about people knowing they shouldn't be bait and switched, or treated unethically.

So... you expected to refinance your home without having to pay for an appraisal? How did that work when it was time for your current lender to collect your appraisal fee?
A company isn't a scam just because they expect you to pay for something. EVERY lender on the market requires an appraisal to refinance a home loan, and appraisals aren't free.

I worked for FFG for over 3 years and I can personally attest to writing on this board (and numerous others) with FAKE comments and was told to by upper management. I enjoyed working for the company at first, but management creates a very cut-throat environment producing some of the highest employee turnover in the industry. Again, many of these stories are written by the loan officers, or team leaders at FFG.

I am a true customer who just refinanced my mortgage a couple of weeks ago with Foundation Financial Group, and I believe in doing the right thing so YES, I will write KUDOS on here. I was called (lots) by Tamera at this company. I finally gave in. Then I did research (on this site) and got scared. I really liked Tamera so I gave them a shot. They did a great job and they delivered on everything they had promised. By the way: I contacted Chase (my old mortgage co) first, and they FINALLY called me back last week... after this company already had my loan closed. I think that the world would be a better place if there were people giving praise for a job well done.

Strange to find a 'complaint' like this on what is clearly a site for those voicing real, serious, complaints not kudos! I don't believe a word of it.

lmao it is clear these two ppl above work for FFG. There is an Alton that works at foundation financial group as we speak. Call them and ask to be transferred to Alton and you'll have no problem hearing his voice. and The original message from Jonathan can also be found on another site.

Lol now who in the world would go to multiple complain sites to defend a company you don't work for? So lets see...the original message is seen on other complain websites, a guy named Alton works for the Georgia location which is the location questioned on this thread...and then Alton's "wife" gets on here to write after him? The original message doesn't get specific with names...just a lady. If someone helped me out...i definitely would name them...so they would get more business if I am taking the time out to go on Multiple Websites to push this company. lol...come on FFG. Dan Iglesia, Ray Grant etc...you guys can do a little better. Keep sitting in your office sending e-mails with dumb pictures and "motivation" and use that as practice for your lies.

So take this response and use it for your next Rebuttal Ball Session.

I can agree with this 100%. I like WF, but they just weren't able to help me and my husband and Foundation Financial Group was. We couldn't handle the 6+% they wanted, and were really in need of help when John lost his job. My husband is Alton1982 by the way.

Even worse though, is all the negative reviews we see about them even on this site. I let John handle most of this stuff because I was working 2 jobs at the time, but I can tell you that they were nothing but very helpful and professional to us. Whatever else people have been through, or think they had been through with Foundation Financial Group is well, that's for them to figure out. But most of the "scam" complaints were due to them calling out of the blue. HELLO! That's what they call selling.

But whatever. Foundation Financial helped us, and our friends down the road. Actually, my sister was called, but she didn't meet a few things that they needed. It doesn't mean they are a scam, it means they are smart business people with intelligent people working there.

Again, thank you Foundation Financial Group, and to all you wondering who they are, just give it a shot. You won't regret it.

I forgot to mention that when Foundation Financial Group called me we were working with Wells Fargo too. But my wife's sister was not. I'm not sure about our friends. I'll see and try to remember to update my post.

Yeah, we were contacted by Foundation Financial Group too. It was really weird, because we were almost expecting it lol. A friend of ours got the call from them about a year ago and told us the whole story back then. It was crazy because we looked them up (just googled Foundation Financial Group). There are a ton of complaints and stuff, and we really thought he was getting scammed. Even after all was said and done, we still thought he was gonna end up screwed. but he didn't. And, he is now paying a ton less monthly.

So anyway, we've been dealing with our bank over the last few months. My wife and I had this running joke...wonder when Foundation Financial Group is gonna call us lol. Turns out they did and we got down to 5.875.

I think there is some sort of criteria you have to meet because they never called my wife's sister and she was in a more similar situation to our friend than we were, but they never did. Foundation Financial Group must have relationships with certain companies or something.

No [censor] your broker said it was a scam. They work off of commission!

HAHAHAHAHAHA i work for FFG and the company is, as stated above An A+ rated company with the better business bureau. That is the ABSOLUTE best rating the BBB gives out, anyone who is complaining about the company is just a chump who couldn't keep the job, or had the unfortunate experience of dealing with an incompetent employee, which we effectively have been "weeding" out of the company as to prevent those people from making us look bad.bottom line is the job is not easy and the people we call are genuinely interested in refinancing. So were not cold calling anyone. So basically those people just can't hack actually EARNING what you get paid. We save people soooooo much money its rediculous. Anyways everyone is entitled to their own opinion. But i will leave with saying, this company is really legit, and i encourage and challenge anyone to give anyone who is employed there a call and make sure you have a computer next too you, that employee will simply prove it to you, and make you eat your own words. have a good one :)

Crap company. Went for an interview. Minimum Wage pay with crap commissions. They lie in their online job post and advertize a salary + commission. Boiler room mentality. They also suggest first year earnings to be a respectable income. Thier business practices are noticeable when you walk in the door. The people that work there are uneducated, burger king fry job bottom feeders. I interupted the interviewer and told him I wasn't interested. I hope many people read these comments and are not interested in the products they sell.

Thanks for the inf i was about to apply for a postion in denver. I am glad i didnt apply.

I use to work for FFG, worst experience ever. They only pay you minium wage and if you leave before your loan closes you never get the pay out. By far the worst company you have to pay for parking and you dont even get paid for training. You call the same customer like a 100 time a day and to top things off you trick the customer to giving their social security number to you. They teach you to lie and say you have their file on your desk and can help them.. no file just leads they pay for that you call a 100 times a day. Super lame company. Dont know how they are still in business?

I currently work for Foundation Financial Group and im digusted with these comments I'm reading up here. I cant speak for every employee, but I can speak for myself. We are a great and honest company. I've never done wrong to any person I've dealt with and I constantly link hands with homeowners to give them a great experience in refi. Im sick and tired of seeing these complaints and having this effect the idea of " Foundation Financial Group" Half of these complaints are coming from upset ex- employes...

*Homeowners dare yourself to trust into the person not the so called image of an organization. It takes one person to do wrong and slander an entire image of a company, but years of great doings to build that trust back up.

We are an A+ lender on BBB an dispite all these comments I still plan to go into work tomorrow with my head held high!

I did a loan with them over a year ago and was googling to find their number to call them again to do my refinance again. I had an excellent experience. They charge you for an appraisal once you agree to do a loan with them. They are NOT scam artists. I have been solicited by scam artists, and believe me: they are not a scam. I am calling them tomorrow to look into refinancing me again for a shorter mortgage term. I refuse to do business with anyone BUT them.

I read these posts and laugh- I'm realizing people post these things with literally no information- they are just scared because their broker was afraid of the competition. Everyone has a right to an opinion, but I think people deserve to know that this company is legit, not everything is too good to be true.

Same exact thing happened to my friend, same company Financial Foundation Group, they also said they needed to give underwriter more info... SCAM ARTISTS! The person was Ryan, number was [protected]

I tend to agree with Reese1982. I am scheduled for an interview with this company as well. I am definitely having 2nd thoughts after reading the multiple complaints by both customers and employees on various websites. Of course you are always going to have unhappy people, but what concerns me here is a theme of questionable ethics. Looks like I have a long night of research ahead of me ...

I am totally disgusted with You! Sir! And your attitude, you sound like a CEO. I agree with the disgruntled employee because I was a customer! Unethical is all I can say. Very inappropriate and downright putrid.

Look up how many complainants other lenders have...just saying!

If people (more than 1 person) are complaining about the complany's business practices obviously something is wrong. I have a pending interview with the company. I think I'm just going to skip it. Thanks folks!

I currently work for Foundation Financial Group and im disgusted with these comments I'm reading up here. I cant speak for every employee, but I can speak for myself. We are a great and honest company. I've never done wrong to any person I've dealt with and I constantly link hands with homeowners to give them a great experience in refi. Im sick and tired of seeing these complaints and having this effect the idea of " Foundation Financial Group" Half of these complaints are coming from upset ex- employes...

*Homeowners dare yourself to trust into the person not the so called image of an organization. It takes one person to do wrong and slander an entire image of a company, but years of great doings to build that trust back up.

We are an A+ lender on BBB an dispite all these comments I still plan to go into work tomorrow with my head held high!