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The good, the bad, and the ugly - discover what customers are saying about Frito Lay

Welcome to our customer reviews and complaints page for Frito Lay. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Frito Lay.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Frito Lay's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with Frito Lay, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with Frito Lay. Your feedback is an important part of our community and will help others make informed decisions.

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G
1:06 am EST

Frito Lay Manufacturing failure

Feb.7.2022

Bought a 2 3/4 oz bad of Doritos cool ranch and I received upon opening 2 chips ,crumbs and a 2.514 oz chunk of seasoning “I Hope” in a triangular shape.

It smells very bad and stings your fingers and nose to the touch and smell.

This has happened before but not to this extent.

I have all but decided to no longer eat or purchase any product from frito lay in the future,it is simply not worth the risk because I don’t know what all chemicals etc that could slip past manufacturing if something this large and heavy is able to.

Desired outcome: An apology and more strict quality control most importantly,compensation or refund would be appreciated but the money is less problem than the sheer disgust and potential poisoning from glues etc.

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1:12 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My husband works for Frito Lay Inc in Milford CT. He has 29 1/2 years with the company. The company changed their pay structure in March of 2021. The company no longer pays commission or overtime. My husbands pay went from about $1, 200 a week take home to $800 a week. How can they get away with this? We need someone from the labor department to check into...

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S
11:09 pm EST

Frito Lay False advertisement

Frito Lay makes a product called All Natural Bean Dip. This product is the polar opposite of "natural". Natural means to be simple and unaffected, however Frito Lay has manufactured this product made with MALTODEXTRIN and labeled it natural. When in actuality Maltodextrin is composed of a mixture of step growth polymers that in actuallity are synthetic glycoside bonds that vary from three to nineteen glucose units that bond various carbohydrates such as anions and sweets together. This ingredient is used to enhance the volume of the product (like yeast)& is also used in animal feed. This is clearly about mass production and not quality. It is usery and false advertisement. Stop lying and say what it is. Stop insulting our intelligence and allow the consumer to decide if they want to put poison in their body.

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A
1:33 pm EST

Frito Lay Awful taste

My wife and I have bought your products (potato chips) for years, but lately the quality as deminished considerably. In the past 2-3 months they

taste like the oil they were cooked in was old and the chips had a bad taste to them.

My wife has sworn off your chips until this is corrected. As of now she insists on buying potato sticks or fritos corn chips. I have tried to convince her that this is a rare thing and she should not decide on just a few bags of chips, aqnd after you get this message you will make corrections in making your product.

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4:24 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Frito Lay Innapropriate Doritos commercial

To whom it may concern,

The purpose of this email, and I hope I have reached out to the proper department, is to express my anger and frustration about a recent Doritos commercial titled "flinch". It features 2 adult men slapping each other back and forth to see who flinches first. Thanks to this commercial my 2 sons, ages 4 and 5, now go around slapping one another and also any other kids that they are playing with. I have told them that it is inappropriate and can hurt people however they still both reference your commercial when explaining why they do it and how they think it's "funny". In no way do I find this commercial funny or appropriate. As I continue to parent my boys and teach them that this is WRONG behavior, I would appreciate a prompt and genuine response. Thank you for your time and prompt consideration in this matter.

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Nojj91
US
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Sep 05, 2018 11:06 pm EDT

Store 5299 is Doris margarine giving away store store card credit cards for items with no receipts and very rude to customers I will never shop there again until she is terminated very unprofessional service very rude there's no problem that you could solve that's at store 5299 Mrs Doris maturin.

D
D
DORITOS ARE GROSS AND FAT
Mounds, US
Send a message
Feb 12, 2011 7:12 pm EST

I agree. And to further note ... the latest add with the guy who rips the pants from a man who wipes his cheesy doritos fingers with to sniff and lick or the man who has nothing left in the bag so the guy grabs the mans finger and sucks on it? Have you run out of ideas that would make someone laugh? this has only made me wanna hurl and the thought of the commercial will be hard to bare if I ever lay my hands on a Dorito in the future. I especially won't after that.

Sincerely, GROSSED OUT

C
C
consumer#1082
US
Send a message
Sep 30, 2010 3:06 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I agree that TV & movies are very irresponsible at times! I never would have believed that I would be saying this when I was younger. But, without regard to what anybody says one way or the other, I stand in my firm resolution that they promote irresponsible behavior because it sells the story!

S
S
scoobydoo
Orlando, US
Send a message
Jul 08, 2010 8:47 pm EDT

No one is going to care that your children are abusive towards each other and people around them. Anyway Doritos are far more important than a couple of stupid kids. Let them be brats, maybe you should also hit them the right way and have them learn their lesson. :P

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