Fullbeauty Brands reviews and complaints
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Involuntary Membership Fee on Credit Card
I was celebrating that I had paid off the FB credit card. Then a month later there was a fee of $19 on the card. I contacted Comenity about the charge and asked that it be removed. They did let me know it was a charge for FB membership that I never asked for or wanted. The representative said it would be done.Well it didn't happen. The the next statement added late fee and interest as well as another $19 and fees. This was also reported to credit bureaus. I contacted Commenity again and was told that nothing could. be done because they were administrators of the credit card, but not FB customer service. I was referred to a supervisor and she forwarded me to someone else...the the call was dropped.
Claimed loss: Commenity did send me a notice that account has been closed and I owe $79 for something I received no notice for, nor granted permission for the charge to begin with.
Desired outcome: All fees and charges dropped. There was also a credit on the account that I wasn't aware of, but Commenity closed it out. Reason why unknown to me.
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Catherine's
114 Ramblewood Road Bartlesville, OK 74003 [protected] [protected]@gmail.com November 2, 2023 FULLBEAUTY BRANDS dba: Catherine's Corporate Headquarters One New York Plaza New York, NY 10004 RE: CAN'T PLACE ORDER! I have enclosed copies of my efforts to place an order on-line. Your system would not accept my Credit Card information and kept recycling...
Read full review of Fullbeauty Brandsrefund from woman within
I am trying to use a refund amount from items returned and I have a lettered from full beauty brands stating the gift card number and amount and the pin for the gift card -amount and the number and the pin - however I cannot use it on the site - I have made no less than 12 -15 phone calls to so many people I cannot count (being transferred to other people all along the way) and at least 3 supervisors promising me a new refund letter that I can use - I have yet to receive this "letter" and it is now 8 weeks since the first call - 2 weeks from the last call I made. This is getting really annoying and I cannot believe I have to go through this to get my $64 back from this company. I need help but I do not know who to turn to now - no one seems to help despite so many promises. Very shady deal here.
Desired outcome: I want my $63.97 so I can use it to buy something from their site - and I really want it NOW!!!!
Order fulfillment / mislabeling
In Sept. 2022 I made a purchase from Catherine's for some pantyhose. Since Catherine's has a serious problem with having enough stock of pantyhose, I was ordering to have extra on hand so I wouldn't run out. I received my order and put the items away until I needed them. I opened a pair of the new pantyhose on 1/17/23 to find they were miles too big! I...
15 days and still in process
Now 15 days and nothing has been done. Enclosed is the answer I received:
Order Placed Apr 8, 2021 www.womanwithin.com
Total $34.94
Delivery Method
Standard Delivery
Order Number: 40022740652
contacted customer service that my order has not even been processed and it is One Stop Plus Customer Service
To: Diane Bromwell
Thu, Apr 22 at 1:37 PM
Good morning!
Please accept our apologies, we are currently experiencing delays (up to 10 days) in processing your order due to a great response to our Spring line. In addition, extra precautions and safety restrictions are still in effect to keep our teams and customers safe.
Your order #40022740652 is still in process. You should receive an email with the tracking information once the order is done processing which should be within the next few days.
--
Sincerely,
Adriana
Fullbeauty Brands/Customer Support
----- Original Message -----
From: Diane Bromwell
Date: April 16, 2021 12:18 PM
To: cs.onestopplus@cs.onestopplus.com
Subject: Your OneStopPlus.com Inquiry
I placed an order # 40022740652 on 4/9/21 it is showing not shipped, is there a problem? ____________________________________________________________________________________________________ Email Address: [protected]@YAHOO.COM First Name: DIANE Last Name: Bromwell lbSubCat: Where's my order/back order? Category: Order Status Browser / User agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:87.0) Gecko/[protected] Firefox/87.0 Zip: [protected] BasketId: 36547fc7c1cfbe46ed7235b1ad
Now 15 days and nothing has been done. Enclosed is the answer I received:
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