Gucci reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about Gucci
Welcome to our customer reviews and complaints page for Gucci. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Gucci.
On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Gucci's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.
Whether you're considering doing business with Gucci, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.
Please feel free to browse our reviews and complaints and share your own experience with Gucci. Your feedback is an important part of our community and will help others make informed decisions.
hand bag falling apart
I have purchased a bag from Gucci and the interior lining of the bag is deteriorating. (Pictures attached) As you touch the fabric, it becomes powder in your hand and gets undone. I turned in the bag to the Dubai Mall Branch and after 2 months, they wanted to charge me to fix the lining which is obviously a defected material!!!???????? I took the bag back...
Customer no-service
I have e-mailed the company three times (clientservices-usa AT us.gucci.com) and have received no replies. I just want to know if I can get a replacement band for my Gucci watch. Sent a photo, and #90001 found on back of the watch. I have since had the battery replaced and had her write down the numbers inside so I have them now also. I have heard that they are notoriously bad at customer service.
Eluxury mall and store Scam!!!!
Ok well I found this forum after the fact but hoped it would be hard to tell. Well they are bad fakes so beware! I contacted the company and they tried to give $75 out of $250 back. Well I didn't agree and they told me to send it back to the address on the box. According to my credit card if you send it back and can prove it was received then your credit card will give a full refund. Hope this helps someone! I have to say this forum only comes up when you type eluxury mall. Someone if you can change that to just eluxury it would have saved me before I ordered. Eluxury used to be a retailer for authentic LV.
The complaint has been investigated and resolved to the customer’s satisfaction.
no one gets back to you
i made a purchase from these thieves an so far, i have'nt received my item, i would send them emails on a regular but no one returns my emails. whenever i click on to customer on line, for some strange reason they magically comes off, after the fact that they see mt email, . i would never do business with these scams again
The complaint has been investigated and resolved to the customer’s satisfaction.
Go to chat on line and put pre order then see if you get someone. Your going to be so disappointed your better off calling your credit card and cancel your transaction!
Shoe Quality
I purchased two pair of Gucci sandals in Beverly Hills and wore them only a few times. The outside soles appear brand new but the inside liners began to fall apart. I sent them back to be repaired and was informed by a customer service manager that not all of their shoes are 100% leather. They told us, in fact, the inside liners were faux leather. They were...
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Read the detailed report already posted. I refiled to correct the spelling from GUCCIHANDBAGS to GUCCIHANDBAGZ
I bought A set of Gucci scarf and hat, once i received the item, it was totally Fake and garbage quality.Then i contacted Ioffer, but i never got any help and IOFFER never replied.. IOFFER is the worst and most horrible
website that I've ever known.
Their customer service is pathetic, they mother *** never help their customer, so people STAY A WAY FROM IOFFER..NEVER BUY FROM THIS WEBSITE...
I recommend Ebay because we are able to contact customer service and they are willing to help and solve any problem that we may have with sellers or buyers.
I purchased a bag of rs 3000 from delhi (purse emporiam) and found a defect just after 6 months, the quality of leather is so bad that i am really sad with the product kindly tell me the process which will help me out to change my product or in its repairing.
Its a humble request that please reply for the same as soon as possible.
I ordered a gucci purse and never received the item that I ordered. I used paypal for payment. I never received any reply from them after multiple e-mails I sent what happened to my order. I was ripped off. PLEASE AVOID CITIVOGUE.COM
Gucci company and their people are ###! I ordered a wallet online as a gift and I emailed and called in 10 miutes later to ask them to change the message on the gift, and the ### representative said she could not do it, and she also would not cancel the product for me either, cos it has been 10 minutes of order! This ### has so much nerve..10 minutes after order is nothing, and they should be able to accommodate and cancel the product if needed to. i never understand why gucci and their ### attitudes like this can still be out there.
so listen up CEO of gucci, wake up and correct the problem!
I hate you guys and will never order your products ever again
I purchased a Gucci handbag orange color early 2014 for my wife. She hardly use it at all only to encounter the color/ leather deteriorated. We made complaint to Gucci only to be advise there is nothing they can do. I will never buy another Gucci handbag!
this is in regards to the bad quality of a gucci wallet i had purchased from a gucci exclusive store inside london heathrow airport(after checking in).
i was on a visit to london in september 2010. i wanted to gift my wife something special and decided on a gucci wallet. i walked into a gucci store and selected a brown wallet with a golden colored clasp. even though its price was way above my budget, it seemed exactly the special gift i wanted to present my wife.
i had been an ardent follower of the growth and fame of the kering, the parent company of gucci brand and admired the luxury products under the gucci brand label.
it saddened me a lot when it came to my notice that the wallet started wearing off around mid last year (2013) even though it was sparingly used. the leather of the walled has frayed in patches at some places. the snap button also came off from the wallet. it bemused me that being a wallet from a gucci brand label and a relatively costly one; it shouldn’t wear out this soon.
honestly, i am very disappointed and surprised that the wallet got damaged this soon. Especially for a brand that gives utmost importance to the quality of its products and a luxury brand label.
i purchased the wallet expecting a high quality product, for the brand name and the high price tag but in return received a very low quality product with a luxury brand label.
i e mailed the company and received absolutely nil response from them.
CITIVOGUE.com has ripped me off, too! I tried to stop shipping of my order, they said it was too late. Everything in the order was a HORRIBLE, CHEAP knockoff, and they will not answer any of my emails to return the crap!