Helio reviews and complaints

I hope Helio is out business. If you suffer from any psychoses, if you know what is good for you, you will not have any dealings with these people. They will make you blow your brains out. And I am as serious as a heart attack. I am a pretty well grounded person, but Helio had me on the verge of just hanging myself on several different occasions. Helio hates people. They fry and eat babies.

My phone broke 2 weeks after beginning service, supposed to get a replacement through the insurance. No phone after 4 months. Bill was a lot higher than quoted. Cancelled service and no questions about why or what could they do - just $$$$$. I would never recommend Helio to anyone!

i am so upset i posted the wrong company info in my recent post...as for their phone number...i'm not sure theres 3 different phone numbers and the one to call to cancel your service is1-[protected] and its in the Phillipines!

lol@satan.

You dont exist

You dont even have feet

HEY ###ER, HOW ABOUT YOU GO STAB YOURSELF WITH A SHOVEL, AND THEN BURY YOUR SELF WITH THAT SAME SHOVEL WHILE ITS STILL IN YOUR BODY

NO SIR ### YOU, YOUR UGLY.

NO ### YOU, HOW ABOUT YOU KILL YOURSELF FOR MAKING ### "PHONES" WHERE ARE YOUR LANDSHARKS NOW HUH?

HEY ### YOU! why didnt you kill yourself? i work for helio and thats the gameplan. We all want you dead. ###. and yes we do eat babies.

THANK YOU.

Helio is BS

EVERYONE CONTACT THE BBB-PUT THEM OUT OF BUSINESS
They are screwing us with a 2 year contact! We did NOT agree to a 2-year contract. We recently cancelled our membership after the first year because helio has horrible customer service. Soon after that we began getting calls about owing 400 and some odd dollars for early cancellation. After a million phone calls to and from the company we find out it is because we supposedly agreed to a 2 year contract. However, when I asked for proof of this, they had nothing. Eventually that led me to calling their corporate office, where I left a message and asked to get proof of the phone conversation that we agreed to the 2 year in. Do we have any legal obligation to pay the early term fee if they cannot prove that we ever agreed to 2 years? Especially when they don't even offer a contract in writing, it is all online, which we were never even aware of until this incident. In addition to this, we have never once received a paper bill from helio, our last bill was sent to collection a month after it was due because we were not aware we owed money for any additional charges. If anyone has any further knowledge of these issues, or legal action that can be taken, any advice would be greatly appreciated.

Helio is the most "customer-unfriendly" business I've come across! Helio's customer service is a joke. I just get apologies in email and no action. My contract is up in April, I can't wait to sign up with a more established cellphone service provider. If you have any sure-fire way of getting at these ###s, let me know. I'd really love to physically beat up on Sky "###-###" Dayton and beat up his boyfriend too.

To whom it may concern,
I am completely frustrated with Helio and my current situation with them. I am even more disturbed by what I am reading on different blogs and consumer sites on the internet. There has got to be some way we can all get together and do something to Helio. How in this modern age can a phone company screw so many people and continue to run a business?
I signed up with Helio in June 08 and was frauded out of $393.69 immediately. $150 of that was for a prepay account which would allow me to "not be tied in to any contract with them" and be applied to my account immediately. NEVER HAPPENED. Another $100 was for a rebate that "I knew sounded fishy at the time" the sales rep said they would send in for me so that I didn't have to worry about it. NEVER HAPPENED. The rest was for a phone that never worked properly from day one. When I got back from vacation almost two weeks later I went to the store that I purchased the phone from and they were gone, closed, out of business! I then called customer service. They told me that they would have to send me a new phone, would take 5-7 days. I said that was unacceptable. I already went about two weeks without a phone that worked I wasn't about to go another week. I asked them if I could go to another retailer where they sold Helio and trade it in for a new phone that worked. They told me repeatedly that they were not set up that way and couldn't do that for me. I told them that was unacceptable that any other phone company I had with insurance would give me a loaner phone immediately until they fixed or replaced my old phone. Two hours later of phone conversations and threatening to leave the phone company and service and going down the street to get another plan and service I was talked into staying with them with a $300 credit to my account. Worst mistake I made since signing on with them to begin with. Still no $300 credit, still no $100 rebate, still no $150 pre pay credit to my account, and still no phone that works. I told them to go screw themselves and signed a plan with another company, but I am still receiving bills from them saying I owe them over $275 plus there saying I owe them another $175 for early termination when technically they owe me money. I spoke with another supervisor there who said the supervisor who promised me the $300 credit was terminated. She spoke with her supervisor while I was on the phone and they said they would honor the credit to my account and place my balance owed to them to zero. She lied it never went through. At this point I don't even want their money I just want them to wipe my account out of their system. I have documented everything. I even have the business card of the sales rep that scammed me out of my deposit and rebate. No one is returning my calls at corporate. The lady that promised me the credit to my account still works there but avoids my calls. She is always on another line or out to lunch. The employees there all say that even though they're a phone company they don't have the ability to transfer me to her phone and that no one has voice mail? Yeah right.
I have challenged the original charge with my bank and they are going after Helio, but what do I do to keep them from damaging my credit? Do I take them to small claims and debate the charges? Can we "little people" get together somehow and go after these f*$*&@ ###s running this business. Does Sky Dayton, "if that's even his name" who runs the company have any idea what his employees are doing?
Please help me!

Thanks,
Frustrated Michelle

Hey i Need to find out more info on adding my name to the complaint list. I am furious, with helio's Service. And all i have been is a good paying customer. I just Got off the phone, With helio. I was trying to find out when i was going to receive my Deposit back. (since i was on time with my bill pay). Now mind you i spoke with helio in september about this. Well the gave me some bogus number to track my deposit. Then they are telling me Now i have another 7 months to wait for it back. because they have seen i have a few late payments. Which was never my fault. and i have proof on my account as well. That's only the Half. Out of the year an 2 months. I have had over 10 phones replaced, For problems not of my doing examples : phone re setting, powers off while on phone talking or while charging. phone browser not working, phone syncing not working, there is a list. then to charges from who knows. i have been charged every month for overage on I'm when the fact is I have always Had the unlimited plan from the beginning. How can this Be, I asked them all they cal tell me is it will be corrected next month an yet it still goes up more. And i have to have the headache of having t spent at least an hour at a time on there mess up when i call. But there is still more i can write a book.

So as of Friday, I've had no texting capabilities. I've called EVERYDAY, and I've been put on their list something like 5 times. Today, the Tech support was actually nice instead of reading me a script and hanging up on me, they tried to reset my phone. However, again, I went back on to their Sprint list and I now have to wait for, yet again, another 24 hours.

I've been following all the posts from Heliocity.net, and I'm pissed to find out that my credit of $10 pales in comparison to the $30 credits that everyone else is getting. Apparently, my service in Los Angeles isn't the only being affected, or as so I've learned from the PA, San Diego and other states.

I'm really disappointed, irritated and upset. Seriously, 24 hour waits only to get NOTHING in my text inbox. I'm exhausted from waiting as everyone in my circle texts me and now thinks I'm seriously blowing them off, as well as irate considering that I've been lied to each day with their Tech and Customer Service people telling me different stories for reasonings and what not.

Yet here I am waiting and hoping that this finally works. This is atrocious. I was cool with Helio after sending them some REALLY nasty emails about not giving current customers the chance to upgrade to $99 all inclusive plans, however, I guess I have to resort to writing the VPs, now at Virgin Mobile too, about how bad their service is and that their measures to fix these situations is terrible.

The best part is, I work in advertising. Not only that, people ask me my opinion of products all of the time. I'm gathering that Word of Mouth doesn't play much importance to big brands anymore, however, I truly believe what Malcolm Gladwell said in his book "Tipping Point" that Helio is going to suffer big time for a ### of this proportion.

Helio, I hope you get your act together. This is unforgiveable.

In May 2017 I returned malfunctioning equipment HELIO (Heat). I returned the phone in the same packaging in which I received the replacement equipment. In September 2017 I received a bill from HELIO in the amount of $475.00, apparently $116.45 for services (this is not disputed) and $358.77 for the equipment that I returned 4 months ago.

I spoke with 5 representatives and two supervisors, asking to terminate the services, and requesting the entity or department in which I could formally dispute the erroneous charges.

The last representative "Paolo" informed me that the complaint procedure is located on their website Helio.com. and further that there was no internal process, entity, or department in which I could submit a formal written dispute, to permit the company to investigate my complaint.

I searched their site, I found nothing. I have submitted a complaint to the FCC, and I will pursue litigation.

For a year I dealt with poor service from Helio. I had device problems & service problems. The device would freeze up frequently and sometimes would not turn on. The phone had never been damaged. The phone service I received was horrible. I could never complete a phone call without my phone dropping the
call. Often my Helio phone would not even connect, it would be "unable to place the call". When it would connect I could never hear the person on the other end, and they could rarely hear me. I would often receive no calls for a day, then have multiple voicemails the next day, but the calls from those people
never had come through. My internet that I paid for on the phone stopped working about 6 months into the 2 year contract and Helio could not fix it. Since I have signed up with a new carrier, my calls have been crystal clear and are rarely dropped. Dropped calls and horrible reception was unacceptable since I needed to do much of my business over the phone and was unable to speak with clients due to the poor quality and service. (NOTE: My phone and experience is not an exception, my whole family continue to be customers of Helio because they do not want to pay the cancellation fee, but their phones and service are every bit as bad as mine has been.)

Hey i Need to find out more info on adding my name to the complaint list. I am furious, with helio's Service. And all i have been is a good paying customer. I just Got off the phone, With helio. I was trying to find out when i was going to receive my Deposit back. (since i was on time with my bill pay). Now mind you i spoke with helio in september about this. Well the gave me some bogus number to track my deposit. Then they are telling me Now i have another 7 months to wait for it back. because they have seen i have a few late payments. Which was never my fault. and i have proof on my account as well. That's only the Half. Out of the year an 2 months. I have had over 10 phones replaced, For problems not of my doing examples : phone re setting, powers off while on phone talking or while charging. phone browser not working, phone syncing not working, there is a list. then to charges from who knows. i have been charged every month for overage on I'm when the fact is I have always Had the unlimited plan from the beginning. How can this Be, I asked them all they cal tell me is it will be corrected next month an yet it still goes up more. And i have to have the headache of having t spent at least an hour at a time on there mess up when i call. But there is still more i can write a book.

Thanks to the Better Business Bureau , http://www.la.bbb.org/Home.aspx, I was able to get the clowns in customer service to waive cancellation fees and outrageous overcharges. I am outta there finally, never going back to Helio but it was a process. starting with surly phone techs who barely speak english and read from a textbook without using logic. Their first approach is that you pay them everything, then you dispute afterwards. Yeah, right. Then they won't let you cancel till you pay in full. Then no one has any records when you call to follow up on issues.

I have had a nightmare with this company there phone get damage easely this month they have sent me 2 phones to replace my one and they dont work there come with defects and I am waiting on the third. My husbands phone yesterday got damaged is also a helio that will be the fourth phone. We only had these phone for less than a year and I want out. We need to complaint to bbb or do a class action

I AGREE HELIO SUCKS! THEY ARE THE VERY WORST COMPANY I HAVE EVER DEALT WITH... MY COMPLAINT IS WAY TOO LONG TO WRITE... ITWOULD IT IS LIKE READING A BOOK! IN GENERAL, JUST LET ME SAY... I WOULD NEVER EVER RECCOMMEND HELIO TO ANY ONE... AND BELIEVE ME... YOU CANNOT REACH A CORPORATE PHONE NUMBER... THEY HIDE! THAT SHOULD TELL YOU SOMETHING!... AND I CAN CERTAINLY SEE WHY THEY WENT BANK RUPT!

*MISLEADING
*LYING
*UNETHICAL
TO SAY THE LEAST!

I've had service on an Ocean with Helio for little over a year. When we first signed up I should have trusted my instincts. Everything about the Helio corporation has been disgusting, the phone setup, returns for phones that did not work, billing, billing cycles, the ###s that answer the phones in customer service! Please, please do not do service with Helio.

PS I live border Houston, Tx in a town called Spring. We just went through Hurricaine Ike and suffered a lot of loss. I have been calling creditors to ask for some sort of assistance with by bills and everyone helped graciously except Helio. Mind you that they said my zip code 77373 didn't qualify. I wish I could provide them with the pictures and the experience of what we went through!

J E R K S !

The exact same thing is happing to me. how did everything turn out for you?

I have been with Helio exactly 1 year 12 days. I switched over from metropcs because I wanted a cool phone with cool features and the ocean seemed very promising. I was so happy with the phone that I even convinced my husband to drop nextel and get it. About 2 months after having my phone I began to notice that the phone was dying ridiculously fast, even the days I would barely touch it. Instead of calling I went to the kiosk I got the phone from and the guy gave me a new battery promising that would solve the problem. It didn't. I went back and he said he would replace the device for a new one, 2 seconds later he said he couldn't and to call helio directly. That same day I called and told them my problem and since I didn't have insurance (because insurance is a scam!) I would be getting a refurbished phone. The phone they sent was an insult to say the least. It was full of scratches and the slider was messed up. Even without the insurance I was expecting a decent phone since I had forked money over for a new one. Needless to say I sent the garbage phone back. The battery hasn't gotten any worse but since moving to California my signal has been terrible and the Internet is slooow. "Customer Service" is horrible and whatever they tell you is usually wrong. Fortunately for me my bill has never been over except one month by $30 which I never called about even though I didn't know why. My husbands phone is starting to die fast and he isn't getting email notifications anymore. Helio is a joke and I desperately want to cancel but I can't afford 2 cancellation fees (or is it per account only?).

Going to have to agree with most others here, with a few caveats.

First, the goods: I have had no problem with Helio service (meaning voice/data) and the only problem I had with my Ocean dying was resolved within a week. (It is unfortunate that that is a positive with Helio, since I was without phone/service the entire time. Kinda like, we know it's going to happen, but the positive is how quickly we fix it! What kind of logic is that?)

The only real negative I have had with Helio is, to me, a big one. Their customer service is simply atrocious. The scenario (unfortunately this seems to be common as it has happened three times in the 13 months I have been with them): Payment due date is the 3rd of the month. Very literally, on the 4th at 3 p.m., the phone calls start coming. Today being the 5th, I have had 3 phone calls from Helio asking if I was ever going to get around to paying my bill. I should note that I pay my bill, in full, every month, excluding the times when the due date falls on the weekend. In addition to the 3 phone calls, I have received two SMSs asking the same. This is beyond annoying. Look guys, I know I have to pay the bill. Tack a few bucks late fee on it and I'll pay that to. No sweat. Just leave me the hell alone about it! If this was the first time for their behavior, I'd be inclined to think I was a risk and they were really "just checking in on me". But I have been there long enough to establish a payment history. Use your brain, guys. (Seriously considering paying the termination fee and switching back to Verizon, it's that bad!)

I've only had one problem with Helio and they took care of it within a couple of hours after I called them.

Other than that I've never paid over $70 a month (except for the first month with the activation fee of course), I have not had anywhere NEAR the amount of connection problems and dropped calls I had when I was with Verizon. Helio runs off Sprints network and apparently Sprint is MUCH better than Verizon.

My experience with Helio has been amazing. Any communication between myself and their Customer Support has been quick, to the point and the issue was resolved. Most of my issues were really just me not doing something right or asking a simple question.

All I'm saying is don't think just because a group of people have bad experiences that the company is horrible. Sure there are people that think Helio is a "scam" (how, I have no idea--this makes no sense). However almost everyone I know has had HORRIBLE experiences with Verizon (some people I know are still stuck with them), but there are still people out there who are happy with Verizon. My girlfriend and I will NEVER go back to them.

People who have a bad experience are more likely to tell people about it. There are MANY more people who have had great experiences.

Hey i Need to find out more info on adding my name to the complaint list. I am furious, with helio's Service. And all i have been is a good paying customer. I just Got off the phone, With helio. I was trying to find out when i was going to receive my Deposit back. (since i was on time with my bill pay). Now mind you i spoke with helio in september about this. Well the gave me some bogus number to track my deposit. Then they are telling me Now i have another 7 months to wait for it back. because they have seen i have a few late payments. Which was never my fault. and i have proof on my account as well. That's only the Half. Out of the year an 2 months. I have had over 10 phones replaced, For problems not of my doing examples : phone re setting, powers off while on phone talking or while charging. phone browser not working, phone syncing not working, there is a list. then to charges from who knows. i have been charged every month for overage on I'm when the fact is I have always Had the unlimited plan from the beginning. How can this Be, I asked them all they cal tell me is it will be corrected next month an yet it still goes up more. And i have to have the headache of having t spent at least an hour at a time on there mess up when i call. But there is still more i can write a book. just stay away from helio. Even virgin mobile is somewhat better..count down to close i'm out~

I returned my Helio phone within the 30 day trial period. This was June of 2007. I remember this, because I returned it so I could buy a new iPhone. I bought the iPhone, banking on the fact that I would get my refund within a few weeks. Here it is October of 2008 and I am still spending hours on the phone with Helio customer service. I have not received a check yet. Now, I will admit, I have let months go by without calling. But at the beginning of the whole process I was on top of them constantly. They will not give me a direct answer as to why a refund check hasn't been cut. The girl I'm on the phone with today, says her system show that a refund has been authorized but still no check. So I am holding and holding and holding to find out WHERE THE HELL IS MY CHECK!

YOU WANT TO SAVE MONEY, TIME AND THE HEADACHES? STAY AWAY FROM HELIO. That's all you have to know, otherwise you'll end up like the rest of us. I thought I was getting a great deal from them (Helio) with their $99 unlimited everything promo. WOW! was I in for a big surprise. DON'T LET THEIR GIMMIK ADS LURE YOU INTO SIGNING UP WITH HELIO.

Helio is the biggest ripoff wireless provider I've ever encountered. I am taking them to a small claims court to get my money back. It's the only way I can get their attention to resolve my problems with them. So If you're are thinking of subscribing to Helio just to save money, I highly suggest you stick with a reputable company that will do business the right way and save you the big headache in the long run.

This same thing happened to me! I flied complaints with the FCC and Better Business Bureu. Helio is so horrible.

I wish I had found these complaints before I got my Helio. I have had a horrible experience with this company and I truly believe they are scammers. The billing problems that people have reported are insane and i have had them as well. My bill always says I have a past due balance, but when I called customer service they said I didn't.

I also took my phone into the store because it was freezing up periodically. The salesgirl said she could upgrade my software. Instead she loaded someone elses contacts, texts, pictures and videos onto my phone and deleted ALL OF MY INFORMATION and also shut off my serivce, which took 5 days to restore!

Customer service is a joke. Once when I called, they told me to call back because their computer froze and they had to reboot. I asked to be transferred to another customer service rep and they said they couldn't do that! They are a complete waste of time and energy. Unfortunately taking the phone to the Helio store is no better.

STAY WITH YOUR CURRENT CARRIER! I HAVE BEEN WITH HELIO AND HAVE HAD NOTHING BUT A HEADACHE OF NUMEROUS OVERCHARGES AND COUNTLESS HOURS INVESTED INTO CUSTOMER SERVICE CALLS THAT LEAD TO ME BEING MYSTERIOUSLY DISCONNECTED ON (FROM BOTH MY CELL AND USING A LAND LINE), GOING AROUND AND AROUND IN CIRCLES GETTING NO WHERE AND BEING PUT OFF ON HOLD FOR AN HOUR AND FORTY EIGHT MIN "YES I WATCHED THE MIN GO BY". I HAVE THEIR 99.00 A MONTH PLAN FOR UNLIMITED AND HAVE BEEN CHARGED 9/07 150.00 AT THE LEAST, ALL THE WAY TO 3/08 696.07, WTF? 2/08 573.32, 4/08 360.68, 5/08 369.08 AND EVERY MONTH NOT ONE SERVICE REP CAN EXPLAIN TO ME THE BREAKDOWN FOR WHERE THE CHARGES GOT TO BE THIS SUM, INSTEAD EXPLAIN TO ME " IT SAY HERE YOU OWE ($$$.$$) SO YOU MUST PAY ($$$.$$) CAUSE DAT YO BILL FO DIS LAS MONTH!" AND THAT IS THE MOST INTELLIGENT EXPLANATION I'VE YET TO GET. I HAVE TRIED TO CALL THE CORP OFFICE AND HAVE ONLY BEEN ROUTED TO VOICE MAIL BOX AFTER MAIL BOX AND AM STILL WAITING FOR MY MESSAGES TO BE RETURNED, I HAVE EMAILED COMPLAINTS REQUESTING HELP IN REGARDS TO MY BILLING ISSUES ASKING FOR A BREAKDOWN IN THE CHARGES AND I GET NOTHING I HAVE NOW FILED A COMPLAINT WITH THE BBB WHOM IS CURRENTLY LOOKING INTO THE MATTER ALONG WITH HAVING NOW HIRED AN ATTORNEY TO DEAL WITH THE ISSUE ACCORDINGLY BECAUSE I CANNOT TAKE THE RUN AROUND BS. OF BEING TAKEN ADVANTAGE OF AS THE CONSUMER. I SHOULD HAVE NEVER SWITCHED FROM AT&T WHOS SERVICE NEVER FAILED ME AND HAD CUSTOMER SERVICE 24/7/365 TO HELP ME WHENEVER I WANTED NOT JUST BETWEEN THE 9-5 HOURS WHEN YOU DON'T EVER NEED THEM. WEEKENDS HOLIDAYS AND EVERY AT&T REP I EVER SPOKE WITH WAS HAPPY TO HELP, RESOLVED WHATEVER ISSUES I RARELY HAD, DID NOT LEAVE ME ON HOLD AND IF EVER WE GOT DISCONNECTED THEIR CS REP ACTUALLY CALLED ME BACK. NO KIDDING THEIR REPS EVEN SPOKE ENGLISH. I REGRET EVER SWITCHING INTO THE HELIO NONSENSE OF FALSE ADVERTISING WHEN THEY SAY "TOTAL HAPPINESS GUARANTEE" IF THAT IS NOT THE BIGGEST LIE, THEY HAVE SHOWN NOT ONE ATTEMPT TO BETTER THE SITUATION WHEN NOT ONE EMPLOYEE FROM THE CORP OFFICE CAN EVEN HAVE A INTERN E MAIL ME, HOW HJARD IS IT TO PROVIDE A CUSTOMER WITH A TALLIED BREAKDOWN OF CHARGES SHOWING HOW THE SUM ADDED UP, I KNOW ON LINE I HAVE PRINTED EVERY BILL AND EVERY PAYMENT DOING BASIC ADDITION AND SUBTRACTION AND I SHOW HELIO OWING ME A FEW HUNDRED DOLLARS IN OVER CHARGES! IF THEY CHOOSE TO BEG TO DIFFER I WOULD REALLY LIKE TO SEE THEIR HUDINI MATH SKILLS CONSIDERING THE ONLY THING I HAVE SEEN OUT OF THIS COMPANY IS FALSE ADVERTISING, POOR BUSINESS LIKE MANNERISMS AND THEIR NAME BEING LIT UP AS SCAMELIO. THIS COMPANY IS A BIG ZERO IF YOU HAVE YET ENCOUNTERED THEIR POOR TACT HOORAY FOR YOU STAY AWAY AND IF YOUR STUCK IN THEIR TRAP BEST OF LUCK I HOPE YOU DON'T NEED IT!