C Spire reviews and complaints

CSpire contacted me in 2020, advising that they would no longer be servicing my Samsung S7 Edge. I resisted turning my phone in to them, precisely because I was suspicious that this was a ruse to get me to buy another phone. However, in April 2023--after multiple assurances that the new phone was substantially the same as the one I'd bought--I decided to trust CSpire. I got a Samsung A12. And I am very unhappy because they lied to me!

The phone came with heavy, pre-installed apps that i cannot get rid of. It has less memory. And, because of all the pre-installs, I can't get my work app on the phone because it's "full"! I can't even get weather apps on it, unless I uninstall the three apps that I, myself, put on it. That makes it unwieldy, to the point of disfunction. Further--CSpire refuses to let me use my old phone (on which I had multiple apps).

It was just as I thought--they want me to buy a new one!

We set up service on Friday 07/08 and did not receive active service until 07/10. Was told on Friday that there was a 30 day money back guarantee from both the phone agent as well as agent in store. Called today to cancel service and they will not abide by the promise to refund my money of 77.40. We have not even been able to use the service and they still refuse to refund the money.

We need this to be upheld since we would not have signed up without that promise so essentially we were lied to and 77.40 was stolen from us.

I purchased a Samsung a21 2 months ago I was in Laurel out of my area when the phone stopped working was unable to receive a call make a call receive a text or send a text I took the phone to the local Laurel store where they replace the SIM card that did not fix the problem they decided to warranty the device the representative do the warranty for me, she had told me I would receive the replacement phone the next day and gave me a loaner phone I did receive the replacement the next day return the loaner phone activated and transferred everything to my warranty phone the phone I was returning to c-spire had a screen protector which I was told to remove when I removed the screen protector it broke of course and was not able to reuse it which cost me $44 now I'm being told that I would have to purchase another screen protector out of my pocket for my device that I'm sending back to them my phone number [protected] Darrell Croxton

One way only communication. When I am talking to my friends or anyone else, if I am talking I cant hear what they are saying or vice versa. If you try to talk while they are, they cant hear you at all. Multiplexing is a very bad thing in cell service but saves the cell company cell tower data time. C spire sucks. Do not use them, ever. Worst phone company I have ever dealt with. Dropped calls and piss poor customer service if you can get hold of them at all.

I recently bought a phone from cspire that is a refurbished lg k6s and while I was charging it last night I heard a pop I then picked it up and noticed the lcd screen behind it was broke and unresponsive and now cspire is saying they won't fix it but they said if it wasn't user caused they would fix it but I believe they are in the wrong for denying to fix the phone when they said they would and btw this is the SECOND Lg k8s I have had and they have both messed up the one I had before the charger port messed up and wouldn't hold power and the one I'm talking about now has that same issue but also messed up like the problem I spoke of earlier in the text

Open letter to c spire
First and foremost, your customer service reps who assisted me were wonderful and did their job to the best of their ability, but you as a company are the opposite of what you claim to be. You are not for your customers, you are for yourself, and anyway that you can squeeze more money out of someone, you will take. What I am asking for does not seem like it should be so hard to do but apparently it is. The sad part is that this is not even the first time that you have failed to do something that you are perfectly capable of doing. I let the first one go as that one I could see as just a policy to drive sales of devices and although I did not find it appropriate or fair, capitalism is our economy. However, the loopholes that you have in your policy to charge the military and have no accommodations for the men and women serving our country to protect us is just dirty! If that is the way you want to run a business then fine - to each their own - but don't lie and say you are for the customer, and don't hide your policies. Not to mention all your other screw up and false promises. It is bad enough when your "policies" treat regular consumers like crap but when you are doing it to our military, I can't just let that go. You do not offer a way to suspend their services (ie, the calling, texting and data - you know the services that don't work where they are deployed) and keep their device without charging them a lump sum of the device! The only options you have for suspension are:
- not an option! - suspend the line, only hold the number for a year and return the device (which does waive the eft - remaining device payments)
O problem 1 - most deployments can last up to 3 years or even longer in certain cases
O problem 2 - cannot keep the device unless you pay the total remaining balance in a lump sum payment
- not an option! - retain the device and continue making device payments and reduce the line's cellular service plan to the lowest option (ie, $25)
O problem 1 - you have to keep paying for actual cell services that you cannot use to be able to keep your number
- not an option! - deactivate the line, lose the number and return the device (which does waive the eft - remaining device payments), no early cancellation fees.
O problem 1 - cannot keep the number
O problem 2 - cannot keep the device unless you pay the total remaining balance in a lump sum payment
All I am asking for is to suspend that line (ie, stop all cellular services), hold that number until the end of the deployment, and keep the device while still making the monthly installment payments! I am not asking for anything free!

Since I am expressing myself, my other recent issues with your ability to provide the services you claim to have are as follows -
- claims to have reliable service but does not, not even in larger city areas (ie, greater jackson, ms area) so I am not complaining about poor service in remote wooded areas.
- boosts about having esim capabilities but will not allow you to use it unless you buy the you buy the esim/dual sim compatible phone from them
- you cut off my service with no warning even though I was not 30 days past due - your excuse was that I went over my credit limit, which by the way I didn't even know I had, or what the limit was, or that I could go over it, or that if I did go over then my account would disconnected until I made a payment to bring the balance back below the limit. Why did you not inform me or these policies when I was in the store purchasing those items? I didn't put those items on my future bill for no reason, I did it because that was going to allow me to pay for them one the next paycheck. But because I did not have all the facts, my service was disconnected, and I was forced to pay an overdraft fee as I could not wait that 36 hours (without phone service) that it would have taken for me to get paid. That was not due to impatience, it was due to the fact that my clients use that number to reach me in case of emergencies.
- your service practically stopped working for hours with no warning or even an explanation, even though you claim to have redundancies and contingency for those scenarios.
- you make so many claims, promises and guarantees but you do not honor nowhere near enough of them, consumers understand that mistakes happen and that there are no true guarantees in this world, all we want is fairness and honesty. Why do you have such a hard time with that?

Slightly unrelated but I wanted to make sure that I address every issue that has bothered me enough to write this.
- your fiber internet: I understand it is new and will have some problems in the early stages but seriously, be open about the problems! Let consumer know about the router you install as it does not have the ability to provide the speeds you claim to be able to produce. You try to make justifications for it by saying that you have to use an cat6 ethernet lan connection using a motherboard and network driver capable of producing gigabit speeds however that is only true because you provided the weakest gigabit compatible router you could. This would not be that big of an issue if you did not brag as much about the speed as a justification for your high prices, then charge an extra monthly fee to "rent" the router. Anything to make a little extra money, huh. Don't forget the part about not informing new customers that the installation process is 3 visits, or that the free part of the installation only includes one connection and each additional one is $99 but none of your other connections will be usable without paying more money to cspire.

To anyone who actually took the time to read this, I hope it made you think, whether it was about your business practices, or about the company you work, think hard.

I was out of town for the peach bowl. I was watching the game in atlanta when my parents decided to switch my cell service to c spire after being with at&t my entire adult life. I had no qualms about it at first, because I got an iphone 7 plus (128 gb) at little to no extra cost. it seemed like a good idea. they were running a promotion of "unlimited everything" for $65 a month and no money down. sounds amazing, right? I thought so, too. afterwards, problems arose that I didn't previously have at at&t though. unfortunately, the regional provider (c spire) has slower data speeds than my at&t home internet connection. for those of you that know data speeds, i'm getting a download speed of.33 mb/s and an upload speed of.11 mb/s on this c spire lte network. for those of you that have no idea what i'm talking about, that is slower than 3g and possibly 2g. well, I was fed up. after having my new iphone for less than a month, I realized my data speed were utterly disgraceful and my phone calls on a regional network were dropping as often as with my former network. go figure. so I made the call to their support center where I waited for a mere 3 minutes before a human being interacted with me.. after this "technical assistant" answered, I provided her my password, name, and credentials and quickly began asking her questions about my plan and their respective network. this assistant answered 3 of my questions in all. she tried to reboot my phone. afterwards, the network was still slow and I mentioned it to her while on the phone. I began asking her what was wrong with their network considering this is their region... but to no avail. she actually hung up on me. then, after waiting a substantial amount of time, I contacted technical support a second time. the gentleman that answered my call this time was very polite, but had no idea what he was talking about as far as cellular networks are concerned. he dealt with my earful of questions, but gave incorrect answers. unfortunately, i, as the consumer, know more about their network than they do. I decided to switch back to at&t because I was told I had 30 days to make that decision. after I decided to make that decision, my cellular device which I traded-in after I got back home from the peach bowl is now gone forever. they won't reimburse me for the full price of the phone, only for the next-to-nothing that my parents spent getting the device while I was out of town. I am stuck either buying myself out of my old contract at at&t with no phone or with c spire's (the garbage-inspired network) utterly useless network with my new iphone that takes 2-3 minutes to load an internet page. I would not recommend anyone ever getting service with this carrier. the drivel they speak is just that. avoid this network at all costs.

C Spire terminating phone service that is paid for. This is a violation of their contract. No problem with Cellular South for past 9 years. C Spire is not honoring existing contracts.
BEWARE!
G Clover