Hoteltravel.com reviews and complaints

I booked a room in a hotel through HotelTravel and few days later called the hotel to verify my stay. I had some problems in the past with online booking, so I just wanted to make sure that everything was fine. But they had no knowledge or confirmation of my booking. They said that HotelTravel never contacted them and they had no information about me. But when I contacted HotelTravel they said that my room was confirmed by the hotel. The hotel had no knowledge about anything! I cancelled my reservation and booked through another company. I am usually a smart consumer and take some time to make a little research. This was my fault for booking a room via HotelTravel. Don't deal with this company.

This company is a fraud. Do not use them. I was attempting to use this company to book a hotel room for an upcoming vacation. After filling out my credit card information I was sent to an error screen informing me that the room was no longer available. This would all be fine, but then I received a call this morning from my Fraud Prevention Department of my credit card that I am still being charged for my room. I never received confirmation for the room reservation/booking and the company doesn't have any information that I made a reservation despite me explaining they have already withdrawn money from my account they are straight up denying doing so. The disturbing part about it is that the website Kayak.com prompted me to the hoteltravel.com site and after further investigation I am by no means the only victim of this site. Why would Kayak.com allow a scam company like hoteltravel.com to participate in their group search?

I was directed to HotelTravel.com through using Kayak to find a hotel room for a trip in October 2015. When I went to book the room I was sent to an error screen where I was informed that the room was no longer available. To my surprise I was still charged for the hotel room with the charge going through my banking account. I never received confirmation of a booking. Upon calling the customer service line to report this error none of the phone lines worked except the international line in Thailand, despite their claims of having 24 hr service in my country. The woman found my name in the system, but said that she also could not find a confirmation number. She then said that the company never charged me for the room. She would not transfer me to a manager saying that they do not have managers in Thailand. She said that they would have to cancel my reservation. I asked her to cancel my reservation on the spot, and she said they couldn't because there wasn't a reservation. The confusing communication continued in emails with them saying they don't see my name in their system, even though their customer service agent had just told me that she could see my name in the system 10 mins earlier. So I am left being charged for a hotel room. Do not use them! Do not make the mistake I did.

I booked the room in the hotel through the website www.hoteltravel.com, and 4 days before the booked day, I received the booking number. When I arrived to hotel, it turned out that no room was available for my name. I showed the booking number, but the receptionist told that it was fake. So be careful and don’t book hotels from this website. Please, if someone here had the same experience, can you help to return money back?