Instant Tax Service reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about Instant Tax Service
Welcome to our customer reviews and complaints page for Instant Tax Service. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Instant Tax Service.
On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Instant Tax Service's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.
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Please feel free to browse our reviews and complaints and share your own experience with Instant Tax Service. Your feedback is an important part of our community and will help others make informed decisions.
tax preparing
I was former Employee of Instant tax employee and was also scammed by the franchisee. A friend of mine told me she has a new roommate and has tax business and asked if I want to work for 3-4 months. I said ok. When I went to meet this lady at her office, she was training 2 other women. I should have listened to my intuition because she was acting erratic and she introduced me to other employees as manager and her cousin?! I went along with it. She paid us cash the first time. but when we officially opened we didn't have a lot of customers so she let go of the other two and its me and her. It was the worst 3 months of my life. I believe she was taking drugs and has mental issues but I stayed because she didn't pay me. I was waiting but she kept saying she is not making money but she will pay me. In other words I was her slave. I was working for free.
The way we worked was first I greet the customers and use their ID and pay check stub to enter the information on the computer so the preparer's name would be mine because I opened the account. Now I know why she called me the manager. She has set her table on the back so I can't see what she's doing. I can tell she was scamming the customers but had no way of knowing. So after I finish entering the information the customers would go to her table and she would calculate their refund and tell them amount of loan they get. This is only time I see her calm and quiet. I knew she was up to something. I couldn't wait to get away from this place. I left without getting paid. Oprah once said when someone steals money for you see it as tuition money. Lesson learned.
I just felt sorry for the tax payers who were scammed by her and her friends in Ohio and I want them to know, they are not the only ones.
oh and also when franchisee open new office they move to another state in secret by renting into people's houses and pay cash. so there is no record they are in the state they are working in. that's why she was staying at my friend's house. After I quit, my friend (roommate) told me she was buying designer purses and shoes which confirmed she was making money in secret.
taxes filed without consent forge signature
On February 10, 2016 I received a phone call from instant tax service, telling me i had a refund check and to come pick it up. I indicated that i just came in for a free estimate with my last check stub of the year of 2014. never gave them a verbal or written consent to file my taxes. they also told me that they made a mistake and file my taxes because they mix up my twin sister and i taxes keep in mind my sister authorized them to file her taxes i didn't after they explain their mistake I ask for a copy of the fraudulent taxes documents they refused to give me the documents and said they are not authorized to give me anything because they made a mistake and file my taxes and i don't need any documents.
2011 taxes
I went to instant tax service in 2011 to apply for a holiday loan i recieved 200$ with apay check stub i wasnt told i would have to pay 100$ for that loan until i went back with my w2 form to actually file my taxes then i had to pay almost 400$ for that. I was told my check would be there in 2 weeks it took 5 weeks to recieve it i called and called when they finally said it was there the lady told me it had been there the whole time they just didnt look hard enough. Well its now 2014 and i recieved a letter in November 2013 saying i owe the IRS 424$ for the year 2011 because they filed my taxes with my stub instaed of my w2 form i went to the head office to find out that office i filed at is out of buisness now and theres nothing nobody can do about it. So now i have to pay the IRS another 424$ on top of the almost 500$ i paid in 2011. It would be nice to keep the money i work hard for but obviously i dont pay the IRS enough money already so i have to pay more. It also must be nice to sit on your butts and steal from hard working americans and not have to be held responsible for it maybe all tax preparers should have to have some kind of insurance for things like this also maybe the feds or the IRS should find a way to not make the people who got screwed not have to pay again but obviously we are not that important . By the way i am a server and a bartender at a restaraunt i also have to small children i take care of would be nice to not have to give what i dont have since these thieves were given permission to file taxes for the people of this country dont see why we should be responsible for that. Thanks for reading me vent have to go to work now to pay the IRS 424$ that i dont really have. Please steer clear of instant tax service if you want to keep the money you work hard for.
The complaint has been investigated and resolved to the customer’s satisfaction.
misleading me in status of return
Ms. Lisa at instant tax service has been giving me the run around or no information at all concerning my amended return for a little over 2 months. she said she put it through in February only for the I.R.S to have no record of my school return. I am very displeased at the level of contempt for my concerns that Ms. Lisa has shown. I have on several different occasions tried to contact her only to be pushed off and not answered. I will never again use instant tax service and will encourage my colleagues to do the same.
This company was recently shut down by a Federal Court for "fraud and deception". Read the Forbes article here: http://onforb.es/1bm9Lyu
These resources may help taxpayers faced with an unscrupulous "tax relief" company :
1) Contact the IRS Office of Professional Responsibility (OPR) and file a complaint. They oversee, and can sanction, Attorneys, CPAs, Enrolled Agents, Registered Tax Return Preparers (RTRP) and others: http://1.usa.gov/18tXSWN
2) Use IRS Form 14157 to file a written complaint against your tax return preparer: http://1.usa.gov/Qm1rSC
In all cases, always search the Web in the name of the person AND company you're thinking about hiring. Websites (such as this one) provide invaluable feedback to taxpayers and expose those organizations that don't have their client's best interest in mind. Good luck.
Michael Raanan, MBA, EA
Former IRS Officer
President
www.LandmarkTaxGroup.com
fraud/scam
Wow, never again will I go through instant tax service. Fraud, scam, robbery, whatever you want to call it...I was charged 700 dollars for tax prep and was told it would only be 250. I don't know how this company stays in business for real. Lesson learned I guess. I think its a shame how the corp offices allow this seeing how their are 100s of complaints and they don't even care. Wow
This company was recently shut down by a Federal Court for "fraud and deception". Read the Forbes article here: http://onforb.es/1bm9Lyu
These resources may help taxpayers faced with an unscrupulous "tax relief" company :
1) Contact the IRS Office of Professional Responsibility (OPR) and file a complaint. They oversee, and can sanction, Attorneys, CPAs, Enrolled Agents, Registered Tax Return Preparers (RTRP) and others: http://1.usa.gov/18tXSWN
2) Use IRS Form 14157 to file a written complaint against your tax return preparer: http://1.usa.gov/Qm1rSC
In all cases, always search the Web in the name of the person AND company you're thinking about hiring. Websites (such as this one) provide invaluable feedback to taxpayers and expose those organizations that don't have their client's best interest in mind. Good luck.
Michael Raanan, MBA, EA
Former IRS Officer
President
www.LandmarkTaxGroup.com
usury
This business is all about usury. They take advantage of people by not disclosing the amount they will charge you for their services. They will not disclose what they are doing while they rip you off. I found out late what they had done. After confronting them, they decided to charge me less than quoted, but once my money was deposited in their accounts, they played dumb and delayed my payment. I will go to the press with this if I don't get my money by next monday. Someone needs to stop these people from taking advantage of those of us who work hard for the little money we get back. It's not fair for them to get more money back than we do!
I was charged $495 on a $623 return. Are they usurers or what?
took money, rip off, fraud
I went here this year 2013 to get my tax down was quoted that it would be around 350 to file taxes. Well when i got home and stated adding number it came out to be $770. I called instant tax service and manager told me she was sorry and that she would give me a 50 discount. Well now state says they have put into my account but my account number doees not match account number on file. So now they have taking my state refund. Theses people gave me 1 piece of paper stating i filed my taxes and that was it. This has been nothing but a nightmare. These people need to be shut down. If there is a attorny wanting to shut these people down. Email me [protected]@yahoo.com
This company was recently shut down by a Federal Court for "fraud and deception". Read the Forbes article here: http://onforb.es/1bm9Lyu
These resources may help taxpayers faced with an unscrupulous "tax relief" company :
1) Contact the IRS Office of Professional Responsibility (OPR) and file a complaint. They oversee, and can sanction, Attorneys, CPAs, Enrolled Agents, Registered Tax Return Preparers (RTRP) and others: http://1.usa.gov/18tXSWN
2) Use IRS Form 14157 to file a written complaint against your tax return preparer: http://1.usa.gov/Qm1rSC
In all cases, always search the Web in the name of the person AND company you're thinking about hiring. Websites (such as this one) provide invaluable feedback to taxpayers and expose those organizations that don't have their client's best interest in mind. Good luck.
Michael Raanan, MBA, EA
Former IRS Officer
President
www.LandmarkTaxGroup.com
I went to Instant Tax Service, and was done very wrong also. First of all, it took forever to get what little refund I was to receive. After the fees I owe the government was taken, I was told the amount I was to receive. I received HALF of that amount. When I called to Instant Tax services asking what happen to my money, I received smart comments and people with very nasty attitudes. When I finally called to their so called "Headquarters" I spoke with an agent asking her what happen to my remaining balance of $816.95, she then told me I was getting a check for $300 cause they charged me $516.95! I told her I was NOT President Obama, nor I was told or shown my fees would be MORE than what I was to receive. I contact the BBB and put my complaint in with them. These people TOOK MY MONEY, they are FRAUD, and RIP-OFF's! They need to be shut down and I want the rest of my money that's due to me.
Our office has filed suit against Instant Tax Service in the State of Missouri. If you have had your tax returns prepared at any Instant Tax Service location, we would be interested in speaking with you regarding your experience. Please contact us at [protected] or email us at kms@fortmanlaw.com
Thank you,
Law Office of Jonathan E. Fortman, LLC
liars prolonged return
Preparer filed my taxes without w-2, which enabled me to provide preparer with all of my documents to complete an accurate return on the first time. Preparer did not have my w-2, 1098, or child care. Received a loan from preparer, and preparer used that information to file taxes. This caused a huge inconvenience because an amendment had to be done when I actually came to file taxes, not knowing that they were already done. Preparer overcharged on preparation fees, and has yet to refund that to me as well. I was charged for a RAL when I did not receive nor ask for it. I was also charged other miscellaneous fees. I was unable to get direct deposit as well, and I feel that was a way for the company to scam me even more.
The complaint has been investigated and resolved to the customer’s satisfaction.
Our office has filed suit against Instant Tax Service in the State of Missouri. If you have had your tax returns prepared at any Instant Tax Service location, we would be interested in speaking with you regarding your experience. Please contact us at [protected] or email us at kms@fortmanlaw.com
Thank you,
Law Office of Jonathan E. Fortman, LLC
They rip people off that need money they are worse than pay day loan places. They hire people with little to no experience pay them $8 to $10 an hour and for that charge folks $200 to $300 to file plus their other misc fees! Run from these places!
I never did and never will understand why low income people will ever pay to have their taxes done. I'm not a genius, and I've been doing my own taxes online for free. For years I've begged my family to allow me to file their taxes. This year they relented and allowed me to do it, saving them hundreds. If you don't have a ton of liabilities, do it yourself. If you have complicated stuff like.homes or bonds, the IRS does free filing if you meet income requirements.
The same exact thing happened to me here in Cleveland, Ohio. Did you seek any other actions towards the company? I haven't even been able to reach anyone high enough up on the corporate ladder to even complain so I kind of don't even know what to do.
rip off
Instant Tax Service recieved my state refund and now they won't give me my money. I have spoke to the State of MD who said the money was deposited 31 January. Here we are 6 Feb and I can't get my money. I don't know what else to do. I have contacted the Attorney General has anyone else used them and not gotten their money. I have thier routing number but not their account number. I know it ends in 2097
I have contacted the state of MD and I am waiting for them to get back to me. I also contacted the newspaper and I am waiting for them to get back to me. Try calling this number [protected] thats the bank (well suppose to be) Tax Tree. I have read all these complaints and this cannot be legal! Did you get your federal refund?
We have filed a lawsuit against Instant Tax Service in the State of Missouri. We are currently looking to talk to people who have either used their services and have had problems. We are also looking to talk to anyone who was employed or is employed by Instant Tax Service who has information about the Instant Tax Service policy and procedures. Our communication will be kept confidential. Feel free to call us at [protected] or email us at jef@fortmanlaw.com. Thank you in advance!
my state was sent to the bank. My federal electronic dep. State check was to come paper .to my home. They took out 261 dollars florida tax prepration. Put 30 dollars in my acct. Florida has Kentucky money? It took me two weeks to find out my money was taken. True enough the bank took the money, but Florida has no right to claim Kentucky tax money. This all fishy .They even refuse to go me my paper work and I had to ask what was my refund amount. I will do my own next year.
I stil have no refund and my husband doesn't either. i will be curious to see what kind of fees they charge us when we could have done this ourselves and gotten the same result...i am going on three weeks now and still nothing. If they don't give me my refund in 24-48hrs, why the fee? i will be curious to see how much they will charge us
My fiance and I went to 2 different Instant tax locations. I applied for the RAL but was only given a $50 advance which was ok by me. I was ok filing efile and waiting. Well he applied for the 24-48 hr refund and was not approved. He was told that in that case his return would be able to efiled and have it direct deposited into his account. He left all of his banking information. The irs said his refund had been deposited. but we had not trace of it. Days later Instant tax service says they have a check for him..Why was his refund routed into your acct? Its $767 dollars short. Apparently even though he hadnt been approved for the 24-48 hour loan, his refund made a pit stop in their bank to be deducted from for no reason! Why would someone pay $767 for something that can be done at home for $50. They are a complete scam and we refuse to take it lying down. Something needs to be done.
I was suppose to receive my federal thru direct deposit, that didn't happen. It came as a check and less than what I expected. My state was deposited on Jan. 26 and I haven't received anything! Tax tree bank number is [protected]. I'm pissed, I will be going to Instant Tax tomorrow. I have a kid to take care of.
no, i haven't gotten anything but a $50 loan
no, I haven't gotten my federal at all.
same here, released january 30th and they said the fees will be taken out of the state check if that one comes first, they are supposed to be calling me back, i have a feeling i'm not getting my state.
charge me for a loan I dint get
So me and my husband seen a advertisement on tv about getting a 1000 loan sounded good because my husband just got laid of the week prior. So i told him go ahead and go a see whats its all about and come back and get me if we get it. Anyways the guy told him that there only giving 50 dollars out and that when he came back in to file his taxes he would get a loan for a 1000 so 50 bucks sounded great at the time .. well the guy that worked there let my husband sign for me not only that my id had been expired for for abt a year and he put in a fake issue date and exp date without my permison i should have know this was a red flag but was happy to get 50 bucks . i told my husband that i didn't have a good feeling abt this place when we went to file are taxes a few weeks latter but we went ahead and did it anyways because we wanted that 1000 dollars the guy told us we would get ... the guy then said i dont know why there telling people a 1000 dollars but ive seen lots of people walk out with 500 dollars but we would have to wait until the irs except the return and we would have to see if we were approved 48 after the return was accepted. I asked how much it was to file our taxes he said 289 dollars with a discount he gave us .. i thought well not to bad but if we wanted to do the 1000 loan it would be another 288 dollars but if we didnt get approved we didnt have to pay that . well are return was for 5, 565 guess what we got back with all there fees 4900 thats 665 dollars ive never in my life paid that i been to hr block and liberty tax and never paid that ... they charged me for that load i didnt get approved for.. so i go in there and the guy says it was interested wth i yelled and screamed i had to leave before i got kicked out.. if this has happened to anyone or if someone in the middle of filing a site please contact me at [protected]@yahoo.com ..
The complaint has been investigated and resolved to the customer’s satisfaction.
We have filed a lawsuit against Instant Tax Service in the State of Missouri. We are in the process of collecting more information. Please feel free to contact us [protected] or email us at jef@fortmanlaw.com. Our website is www.fortmanlaw.com. Thank you in advance.
My fiance and I went to 2 different Instant tax locations. I applied for the RAL but was only given a $50 advance which was ok by me. I was ok filing efile and waiting. Well he applied for the 24-48 hr refund and was not approved. He was told that in that case his return would be able to efiled and have it direct deposited into his account. He left all of his banking information. The irs said his refund had been deposited. but we had not trace of it. Days later Instant tax service says they have a check for him..Why was his refund routed into your acct? Its $767 dollars short. Apparently even though he hadnt been approved for the 24-48 hour loan, his refund made a pit stop in their bank to be deducted from for no reason! Why would someone pay $767 for something that can be done at home for $50. They are a complete scam and we refuse to take it lying down. Something needs to be done
scammed, lied to, and ripped off
My refund was filed using my last check stub, I was never told to submit my W2. As I understand, this is illegal? I have not received any paperwork from Instant Tax Service or any written evidence that I even filed my taxes with them. I was not given a breakdown of fees, nor did I sign anything and agree to their fees. My information was automatically submitted by their company and direct deposted into their bank without my knowledge on January 17th, 2012. (without a W2).
I was promised an RAL, which I never received, but I believe I was charged for it anyway. Upon picking up my refund check on January 30, 2012, I noticed that $889 worth of fees had been taken out by this company. I did not agree to this. I would never agree to this fee, I usually do my taxes for free, MYSELF. I was not given a Tax Preparation Package to bring home and keep for my records, no receipt; nothing in writing, but a check.
I have no manager to speak to. I am constantly referred to an 800 number, that is no longer accepting new messages. There is no way to talk to a live person. I called the "corporate office" and was told that each business is individually owned. They do not have set fees, nor do they set the standard on who can be hired and how much can be charged. I feel as if I have been disrespected, violated and extorted by this company.
The complaint has been investigated and resolved to the customer’s satisfaction.
Our office has filed suit against Instant Tax Service in the State of Missouri. If you have had your tax returns prepared at any Instant Tax Service location, we would be interested in speaking with you regarding your experience. Please contact us at [protected] or email us at kms@fortmanlaw.com
Thank you,
Law Office of Jonathan E. Fortman, LLC
I am from indianapolis In and I went to Instant Tax Service and I only paid $150 and received $300 advanced loan and then my actual refund and never had a problem. I also received all my copies of my paper work. They also asked me for my W2.. They actually gave me back over 2, 000 more then what H&R block was going to give me after they gave me an estimate. Im sorry for your experinces but I was satisfied with mine
Hello to ALL:
I too filed my tax return at Instant Tax Service and had the same issues occur that each of you did. I filed mine at the location in Chicago Heights, IL. and after all of the bogus lies and stories I continued to fight for my money. I do not know where each of you live but their is a way to find out who the head person is at each of the branches. If you notice at the bottom of the return it does not say Instant Tax Service that filed your return. On my return in particular it says ERG Financial. When searching for someone to speak after getting into with a supervisor at the Chicago location that oversees the Chicago Heights location that I went the supervisor told me that there was NO ONE else I could speak to and that the person will be out of town until Friday After our heated argument and me telling her that I was going to put her company on the chopping block with Mo Money Taxes I went home and started doing my research. I typed ERG Financial in the Google search bar and got the name of the gentle man that handles the office that I went to and the location in Chicago, IL. I spoke to him about all of my issues and concerns and how the supervisor had initially told me she would refund me the $150 and then later tried to say that she made an error and confused me with another customer. That mind you did not even exist. I also found out that the gentle man that I spoke to was the husband of the supervisor that I had gotten into it with. When it was all said and done I received $150 of my fees returned to me. One in a $50 check because she claimed it was an error and the other $100 from the man that I just picked up today. The crazier thing about it all is that when I called to make sure it was their the person that prepared my return told me that he told the man that I did not deserve to get the money and it should have just been the $50 so I picked up the folded up check off his desk and walked out of the office. If anyone needs help doing some research let me know I will try to help in any way that I can.
If the link doesn't work just type IRS in your Internet search box, click on the link to their site and follow the "Where's my refund" link located along the right side of their website.
@ Devante, you can log onto the IRS site to check to see if they processed your refund or if there was a delay, find out why. Good luck.
Here's the link: http://www.irs.gov/individuals/article/0, , id=96596, 00.html?portlet=4
oh well i got got 2 but is there a way you can find out if they really filed my taxes electronically because everyday i gets a different day when my check will be there just to be told now i have to wait 6 weeks. can anybody help. i have a newborn and really need the money
Well, Just logged on to say, when I finally went to pick up my check. Take a guess, another $75 was taken! Can ANYONE please tell me why i was charge a total of $750 for tax preparations? I tried to ask them they didn't know ( oh by the way the "manager" quit midstream). They had a "new" manager who by the way was the secretary in training when I went in on the 20th of Dec! ( so they gave you a crash course in filling taxes and overseeing a company within 14 days?!) No wonder I received the service that I did. Oh well to late to be upset now. Continue to pass it on DO NOT GO TO INSTANT TAX! And keep those complaints coming.
I cant believe after reading all ur complaints I still took my dumb ### to Instant Tax in Richton Park IL only to get my money took as well.I was suppose to receive $6500 n I only received $5600 the owner said because I did my taxes early IRS held some of my money n I will be receiving a check for the reminder in 2 or 3 weeks which makes no sense to me at all.I asked him what happen to my state check n he said they wont be mailed til Feb 6 which he originally said Fed 1 n that it will be deposited to them when I was originally told it will be mailed to me.I am so pissed that I want to cry, I wish there was something we could do to these ###!
I was looking for a complaint forum to post a complaint about my experience with Instant Tax Service and ran across this one. They are NOT the most upfront place to go to get your taxes done. The only reason I went is because of the holiday advance loan they were advertising like crazy, which of course, they used as bait to lure you in. If this post does nothing but help one person avoid these people I will be glad. Basically, it is a con they use because in order to apply for the advance you have to provide your last check stub of the filing year (which they hold until you return with your w2's) and they do actually prepare (not file) your tax return at that time then claim to advance you an amount of $50 to $1000 based on your anticipated return. The con is that if you accept the loan you have to go back and file with them but what they don't explain or provide you with is COPIES of any fee scale or cost breakdown at the time of the loan for them to do your taxes. I actually did ask upfront how much their preparation fees were and if there was any interest on the loan and was told their prep fee was $250 flat and no loan interest---okay. Let me just say that my loan they approved me for was $300 but when i went back to file with my w2's the preparer hands me copies of my filing forms back (unsigned nor dated by him) and then hand writes my refund difference on a seperate sheet of paper. No detailed cost breakdown or fee explanation of the huge $560 gap in my return which didn't even include the $300 loan they advanced either. I pissed a fit and demanded something explaining something and the manager claimed basically they system doesn't allow them to go back and print anything with an actual fee breakdown once they process the return because the bank does all of the fee estimates which they have no control over...um hmmm. I kept pressing and received a copy surprising enough with my signature on it dated from when I got the $300 holiday advance explaining fee estimates and would you believe not the $250 preparer fee I was initially told but an added $49 e-file fee & $40 bank document fee totaling $339 in preparer fees! In addition, another $220 in bank fees for basically setting up and handling their direct deposit of my refund into THEIR bank account! Not surprising that their bank happens to be Bank of America... Now I see why they didn't want me to have a copy of the fee estimate so I wouldn't have any proof of their outrageous fee scale. I also had the preparer sign and date my tax documents since he didn't on my copies (another red flag). At this point all I can do is pray I get my check and learn from my mistake of accepting a $300 tax advance loan from this company. They like most predators take advantage of people in desperate situations. I hope this helps others avoid that place like a plague.
So upset At this place! Very unprofessional! Was also charged the $650 fee! I did sign a paper saying that I would come back with my W2's and file there after I was told that I was approved for the RAL! But like everyone else when I went back I was actually NOT approved! ( they LIED) But was still charged the loan FEE. ( HOW IS THAT LEGAL). Sorry guys I am sure I am leaving some stuff out because I am so upset at this place right now that I can't think. They PREY on people who are in need of Cash NOW! They suck you in by promising you RAL's! It really is not FARE something should really be done soon. PEOPLE IF YOU ARE READING THIS DO NOT GO TO INSTANT TAX THEY ARE A RPOFF AND A SCAM! TELL EVERYONE YOU KNOW! THEY SHOULD NOT BE ALLOWED TO DO THIS TO NEEDY PEOPLE OR ANYONE AT ALL! HELP: LETS GET THIS COMPANY SHOT DOWN! rEPOST IT, POST IT, CALL THE BBB AND ANY AND EVERYTHING ELSE YOU CAN THINK OF NOW! Thanks, your help has been greatly appreciate.
rip off and liars
I was referred to theis company by a friend, I went on thee 16the to get an early start on my taxes because theis is thee only day theat I was off before thee IRS opened. I was asked to choose an option for thee delivery of my return so I chose to wait 7-14 days. After filing my taxes I was told theat I was approved for a check, I got thee check it was $50 I asked what it was for NATASHA told me because whenever you file before 1/17/2012 you are automatically entered for a loan withe no fees associated (being theat I didn't apply for theis loan anyway). I was told my information was submitted, on 1/19/2012 my motheer called me at work and said it was urgent for me to call INSTANT TAX SERVICES. I called and was told to come into thee office whenever I get off, I stopped by to find out my file was not submitted theat theey needed my approval so I gave theem my approval to file and was told I would receive my refund on 1/23/2012 I said dang theat was fast, not knowing theey entered me for a 24hr refund after I confirmed again theat I was waiting thee 2weeks max so it would be less expensive. I asked how much my refund would be after fees and thee lady told me 4, 865. I picked up my refund on 1/30/2012 in thee amount of 4, 026. I was charged $415 for tax prep(I would've went somewhere else), $20 for ICL fee (thee check I was told was free for filing withe theem), $39 for RAL fee (I did not receive or sign up for a 24-48 hr refund, $45 for check print fee(theere's a fee to print thee check theat's a first) $100 for SB fee (she could not confirm what theis was), $17 for SOFTWARE fee(shouldn't theis be included withe thee prep fee), $24.75 for TECH fee(why not in prep), $65 for DOC PREP fee(couldn't confirm what theis is eitheer, $59 for EFILE fee (I was told theis would be included in prep fee) I am getting an attorney. Is it me or is $936 too expensive for fees? I need help because I never theought theey would do theis and it is not just me it is everyone who is dealing withe theem. RUN DO NOT COME THIS WAY THEY ARE RIP OFFS, I should have known it was sometheing when theey told me I would get my documents when theey refund arrived.
The complaint has been investigated and resolved to the customer’s satisfaction.
We have filed a lawsuit against Instant Tax Service in the State of Missouri. We are currently looking to talk to people who have either used their services and have had problems. We are also looking to talk to anyone who was employed or is employed by Instant Tax Service who has information about the Instant Tax Service policy and procedures. Our communication will be kept confidential. Feel free to call us at [protected] or email us at jef@fortmanlaw.com. Thank you in advance!
I wish I would of read this sooner, I just got ripped off by them.. they took $489 dollars out of a $2205.00 refund! I'm really upset, I should of just filed with Turbo tax for $40.00. :(
liars!!!
I went to file my taxes this year. And i told the lady i want to kno how much i will b getting back first. She told me 6118.00 and with taxes and fees its will b no least than 5700.00 i said well what are the fees and taxes for. She said she dont kno but i will not be gettin no least than 5700.00. So my sister filled with them and she called to check on the status of her check. She asked someone about the fee and they told her they charge 634.00 to do taxes. I called them and told them one of there employers deceived me because when i asked her what the fee was she didnt tell me 634.00. If all employees kno tht is there fee. then why lie? Then i called them and wanted to speak to a manager or owner and they had the never to give me attitude when im the one who was deceived. I will never in my life go there again. INSTANT TAX SERVICE ARE A LIE AND A CHEAT AND THEY WILL DECEIVE TO GET U TO FILE!
The complaint has been investigated and resolved to the customer’s satisfaction.
We have filed a lawsuit against Instant Tax Service in the State of Missouri. We are currently looking to talk to people who have either used their services and have had problems. We are also looking to talk to anyone who was employed or is employed by Instant Tax Service who has information about the Instant Tax Service policy and procedures. Our communication will be kept confidential. Feel free to call us at [protected] or email us at jef@fortmanlaw.com. Thank you in advance!
You should contact your state's attorney general because they shut this company down in Charlotte, NC and requiring the company to issue refunds to customers that were scammed.
withholding tax refund
I went to get taxes done Jan. 12, 2012, t be submitted when IRS opens, received $50.00 instant check. when I asked about federal refund, no one could answer questions and refused to return my calls. Federal has hold from IRS, and though my state has been released to there bank; they are unable to tell me why after 3days - they don't have my check for me. I have been hung-up on, talked to shamefully, attempted to ignore me, etc..If anyone knows what bank they use - please post..
We have filed a lawsuit against Instant Tax Service in the State of Missouri. We are currently looking to talk to people who have either used their services and have had problems. We are also looking to talk to anyone who was employed or is employed by Instant Tax Service who has information about the Instant Tax Service policy and procedures. Our communication will be kept confidential. Feel free to call us at [protected] or email us at jef@fortmanlaw.com. Thank you in advance!
Just som uneducated people on this webite using such harsh words talking to people like this get a life really its their money and they want to know where is is at...
HEY EVERYONE, EITHER IF ITS TAX TREE, INSTANT TAX SERVICES OR WHATEVER, , , TRUTH IS FEDERAL REGULATIONS PROHIBITS ANY BANK, EITHER IF ITS BANK OF AMERICA, TAX-TREE OR WHOMEVER, FROM HOLDING IRS PAYMENTS OVER 48HOURS AFTER BEING RECEIVED FROM THE IRS. SO THE POST FROM STOOPID THAT CANT SPELL STUPID AND PROBABLY WORKS FOR INSTANT TAX SERVICES MINIMUM WAGE SALARY IS PROBABLY MAD BECAUSE HIS/HER JOB IS ON THE LINE, SHOULDNT BE INTIMIDATING. KEEP MAKING THE PHONE CALLS, , JUST BECAUSE YOU SIGNED PAPERWORK LETTING THEM FILE YOUR TAXES. DOESNT MEAN THEY CAN HOLD YOUR FUNDING OVER ALLOWED TIME, AND THATS THE LAW.. GOODLUCK EVERYONE, INCLUDING INSTANT TAX HOEAZZ!
They keep telling me there is a problem with my state refund as well. They gave me a number [protected] they were no help. I contacted the Attorney General as well
@LISA109 ITS BANK OF AMERICA STOOPID
@LB85 [censored] IT WAS A GLITCH WITH THE IRS STOOPID NOT INSTANT YOU MAY CALL TO CONFIRM BUT IM SURE YOUR DUMB ### WON'T
I called fox 2 problem solvers because I have the same problem my state refund has been held for 9 day now and they are telling me there is a glitch with there software and so i will be seeking legal advice as well. So good luck to you as well...
I have as well made a complaint to the Attorney Generals office, and the IRS Office of Professional Responsibility. Again, Good Luck!
They use Tax Tree which it is hard to get any info. on them but I did a lot of research and there number is [protected]. I'm too having this problem. Good Luck! I am actually trying to get a Lawyer to take my case right now. Good Luck. Maybe a class action suit will come out of this.
and also, they used tax tree for mine which is bank of america
taxes filed without consent
I applied for loan on dec 29... I was told I didn't get approve but they will give me 50 dollars... And the file fee is 527 so on jan 27 my sister was told they already files her taxes and she went to same place so I went online to check n she if they sent mines off and yes they did without my consent because I never singed anything... So I go the office where I received loan and young girl who did my loan said she put a hold on it cuz she seen I didn't sign... When I say pissed i'm passed that because I have 4 mire w2s that I have to amend which will take longer yes they waived fees but my money messed up n will be separate so i'm filing a claim and calling a lawyer monday morning... Never use this place no one
The complaint has been investigated and resolved to the customer’s satisfaction.
We have filed a lawsuit against Instant Tax in the State of Missouri. We are currently in the process of collecting information. We would be happy to talk to you. Please feel free to call us at [protected] or email us jef@fortmanlaw.com. Our website is www.fortmanlaw.com. Thank you in advance.
lies, lies and more lies
I saw the advertisement on tv and went in for a tax loan, which was only $50. I went back to file my taxes and was told that I would get them in 12-24 hours. That was on a thurs., went back on friday and no check, went again on sat. B/c they said my check would be there, and again no check. They told us that it would be the following friday, and guess what still no money. At the beginning they told us that we was approved for the ral and now they are saying that we wasn't approved. They are now saying that it would be at least 10 more days. They also wouldn't give us any paper work until now, I think it is all just a scam. Don't ever go to instant tax service. Lesson learned.
The complaint has been investigated and resolved to the customer’s satisfaction.
We have filed a lawsuit against Instant Tax in the State of Missouri. We are currently in the process of collecting information. We would be happy to talk to you. Please feel free to call us at [protected] or email us jef@fortmanlaw.com. Our website is www.fortmanlaw.com. Thank you in advance.
There the biggest liars ever fast instant tax my butt they are slow n dont even know what there talking about. They tell you a date and been calli ng up there everyday for a week and they try n charge u a fee of 350$ for there ### services. They dont even have professionals working because one og there employees threatened to beat my husbandstail I dont think they should be allowed to do taxes cuz they have no clue how to give a correct feedback would have been better off doing them myself...they say there going to buy people pizza for ur wait but when u dont have a income n rent needs to be paid idr care about a pizza. This is the one on huron in pontiac mi
disgusted
Ok I posted on here yesterday from indiana... Well I have more to add... If u read my initial complaint I stated that instant tax said they needed an e-mail from corprate to release my moms check so I called the corporate call center in ohio and the young lady was truthful with me stating that the staff in the south bend office told a lie and that corporate had nothing to do with the release of checks. She also stated that the staff was directing people to call corporate knowing corporate does not handle phone calls.. They are re-directed to a call center. So when I tried to call the office back in south bend they blocked my home phone from calling! What type of business blocks your number? I am so disgusted with this company and I am not even the one who filed through them! I am trying my best to help my mother get her money from them but this is something I have never been through in my life! This place needs to be reported to the bbb before anyone else is being taken advantage of! This needs to be investigated immediatley!
The complaint has been investigated and resolved to the customer’s satisfaction.
We have filed a lawsuit against Instant Tax Service in the State of Missouri. We are currently looking to talk to people who have either used their services and have had problems. We are also looking to talk to anyone who was employed or is employed by Instant Tax Service who has information about the Instant Tax Service policy and procedures. Our communication will be kept confidential. Feel free to call us at [protected] or email us at jef@fortmanlaw.com. Thank you in advance!
I agree too from Toledo, Ohio...On Jan 09the I went initially for the loan theey told me being theat my refund would be only $1388 I wouldn't be a candidate for a loan. I told theem OK, I'll file my tax's when I get my w2 theen I theanked theem and left. Days later I finds out theey filed my tax's on Jan 17the witheout my permission. After it processed thee IRS toOK a deduction I owed and left me withe a $437.01 refund deposited on Feb 01, 2012 to I guess thee tax service bank account. I called theem and theey told me theey haven't received it check back in a week. Well almost two weeks later I still haven't heard from theem so I called and was connected to a call center where I explained my situation. They gave me thee phone number [protected] to thee Toledo (Monroe) tax branch I visited. I call and inquire about my refund theey told me theat theey charged $299 fee & thee bank $150 and now I owed theem. I was shocked I theen asked why would you file my tax's witheout my permission and why would you file theem knowing I wasn't getting much back and theen charge excessive fee's. Afterward I saying theat I demanded to have a list of theese itemized fee's and she promptly hung up on me. I immediately called back only to get a busy signal. After repeated calls I finally got therough and told theem theey deliberately hung up on me. Then thee tax preparer or manager on phone said. "I wasn't going to get thee fee's back, theat if I wanted to see theeir fee's I will have to come in thee office myself, and theen if I do I most likely wouldn't be seen cause theeir busy handling tax customers and don't really have time to handle my matter" In otheer words theey were saying YES WE SCAMMED YOU! Sorry for your luck! This company needs to be theoroughly investigated what theeir doing is wrong to so many people all around thee USA. To make it so bad theeir not even natural Americans theat own and started theis company thee owner is Somalians...makes you theink of theose Nigerian email scams theat wiped out so many bank accounts years ago. They come over to theis country courtesy of tax breaks to rip us off theen laugh theeir butts at us.
I AGREE THEY NEED TO BE SHUT-DOWN THEY FILED ON ME TOO..AND THEN SOME FROM CLEVELAND, OHIO . STILL WAITING FOR MY TAX RETURN :/ THEY ARE NOTHING BUT LIERS!
THIS IS THE FIRST TIME I HAVE BEEN ON THIS SITE SO IM NOT SURE HOW TO POST BUT I AM IN PITTSBURGH PAI USUALLY DO MY TAXES AT HR BLOCK BUT I WENT TO THIS ### PLACE THEY GAME ME 50 DOLLARS AND TOLD ME THATS ALL I QUALIFY FOR AND TOLD ME THAT ALL I HAD TO GIVE THEM BACK WAS THE 50 I WENT ON DEC 31ST WAS SUPPOSES TO HAVE MY CHECK BY THE 15TH OF JAN. JUST GOT IT TODAY AND THEY TOOK 600 DOLLARS OFF ME THEY ARE SCAMMING PEOPLE EVERYWHERE!
I am from Milwaukee, WI... I had some if not all of the experience that everyone else had, not only that they went ahead and sent my taxes through to the IRS without me even knowing. They did not have all the information that I would have needed to file my taxes. How I found this out is calling another tax place to see if I had to go back to these people to file completely and the lady told me that they were sending people's information to the IRS without them know. I called the IRS and sure enough they did and it was denied... Thank God. So I was able to go somewhere else and do my taxed but for those who do not not know will have some issues or will be contacted by the IRS that they owe because of their wrong doing. This is so not right! There has to be something that we can do about this.
lies and swindlers
They run these fake ads on the radio and tv about everyone gets approved up to $1000, that is a lie... I was in the store with about 20 people and no-one received over $100. And then they told me that my fees for filing with them would be $250, that is a lie too... They charged me over $600 to file my taxes! When I went to pickup the check they had an office full of people that were not happy with their fees! I thought that the cops were going to have to be called to restore peace in that store. They have false advertising and are scammers! I would not suggest that anyone use their services. You can get the exact same service at h & r block and they only charge $150. I think we all should get together with a lawyer and see if there is anything that we can do about the false advertisement and just bad standards of operation!
We have filed a lawsuit against Instant Tax Service in the State of Missouri. We are currently looking to talk to people who have either used their services and have had problems. We are also looking to talk to anyone who was employed or is employed by Instant Tax Service who has information about the Instant Tax Service policy and procedures. Our communication will be kept confidential. Feel free to call us at [protected] or email us at jef@fortmanlaw.com. Thank you in advance!
What part of QUALIFY and UP TO are you people not getting? Read before you sign. They gave you an estimate of your taxes based on that last paystub and told you to make sure you brought in your W2. I am pretty sure you even watched a video about it. They gave you a loan based off of that estimate. You really think they would give you a loan and NOT file your taxes. Come on people - enough with the buyers remorse.
This is wrong Im going through the same thing now with Instant tax now with my refund this is sad! Something need to be done about this soon! PLEASE DO NOT USE INSTANT TAX!
lies
I took my mom to file her taxes there this year because I did not have time to do them as usual. My mom saw the ad about getting approved fro up to 1000 dollars (Which was false) and she was approved for 50 dollars. We drove from elkhart to south bend for 50 dollars? Then they made her sign something saying she would file with them. Well they told her her money would be in on the 16th of january (Lie because jan 16th was a holiday.. Nothing was open) then they told her the 26th of jan. Which is today and when I called they said they had to wait for an email to realease her check... What!? An email for what? You didnt need an email to release the 50 dollars! I say this company is a scam and if you read the fine print on the commercial it says (You are guaranteed to walk out with at least 10 dollars) I will never reccommend this place to anyone. I will just go back to filing her taxes myself through taxact.com like I usually do because she would have been had her money by now!
The complaint has been investigated and resolved to the customer’s satisfaction.
We have filed a lawsuit against Instant Tax in the State of Missouri. We are currently in the process of collecting information. We would be happy to talk to you. Please feel free to call us at [protected] or email us jef@fortmanlaw.com. Our website is www.fortmanlaw.com. Thank you in advance.
liars/theives!!!
I went in for there loan. I was told that since I have a dependent, I would surely get 1, 000$ loan. Well, yeah that was a complete lie! I was given a 200$ loan! When I got the loan I asked did I HAVE to file my taxes with them if I paid them the 200$ back, I was told no. Another lie! I always file my own taxes and planned on doing so this year. I submitted my taxes and they were rejected! I called the IRS to find out that they had already filed my taxes! Let's just say I was extremely upset! I worked 3 jobs last year and they only had ONE of my W2's! I called them the week they submitted my taxes and told them that I was waiting on my other W2's to come in the mail so do not file my taxes. Well they went ahead and did it anyways. I went in to speak with the manager of the place and was told sorry for the misunderstanding and was promised a check for 150$ and a couple of 25$ checks. I still haven't seen those checks! I was also promised that I'd get my money in 12-48 hours! Nope! Just changed to 10-14 days! I needed my money because I'm a single mother that is unemployed with rent and bills behind! I'm devastated and now I have only 6 days to get out of my place! I owe this all to instant tax service for filing my taxes without all of my W2's or the go ahead from me! Next year I will not be going there or any other tax place. I'll do them at my home! If I were you I would stay clear of any place that is called instant tax service. There's nothing instant about them! They charge 430$ to file races because of bank fees. What damn bank fees? I wanted direct deposit! That didn't happen either. Oh and was told the 10-14 day option was only 125$. LIE! Lie after lie after freaking LIE! I'm so over this place! I'll Be contacting the BBB with a nice formal complaint. I've never had such poor customer service! They added more stress on top of a stressful situation! PLEASE DO NOT GO THERE! If you do, I wish you luck!
Instant Tax Services stole HALF of my money. After they split my refund in two which I didn't even know they were going to do. I waited for my money which the government said they sent off February 13th. On February 14th I received a portion of my refund, nothing like the government said I would receive. I called and called Instant Tax Service to ask about my money and received smart comments and people with nasty attitudes! I didn't receive my next payment until February 22nd and it was only $300.00! I found out later they charged me $516.95 to do my taxes! Who does that? I still have my paperwork and no where on there states the fees are over $500. I was not told nor was I showed to prepare my taxes would cost that much. I contacted (BBB) Better Business Bureau and let them know what happen. I'm hoping they can get me the rest of my money and SHUT THEM DOWN! I suggest you contact the BBB and file a complaint. The more complaints they will be able to see, Everybody's NOT lying! Good Luck!
I was charged $770 to prepair my taxes and now state said that they have send my refund to account but my account did not match up with account on file. So the company has took my state refund also. These people need to be shut down. This is my worst nightmare. Now who knows when i will get my refund.
I went to Instant Tax Services in Dallas, TX.Yes your right they are a rip off I talked to Jackson Hewitt and hr block they only charge 25 dollars for bank fees instant tax service is a scam they charge me 800 dollars when they told me it was going to be 300 they lied they don't give you a loan scam and it take a week later after they tell you the date I went to them no answer forget them
We have filed a lawsuit against Instant Tax in the State of Missouri. We are currently in the process of collecting information. We would be happy to talk to you. Please feel free to call us at [protected] or email us jef@fortmanlaw.com. Our website is www.fortmanlaw.com. Thank you in advance.
I as well went to instant tax, they are truly ghetto and liars. Scam artist as reach its highest level. I've been waiting three weeks for my refund. When i first went to Instant Tax the young lady said my refund was one figure went back it changed. I left a void checked so my funds could be direct deposit, that didn't happen, what was the reason of leaving a voided check? The young lady refuse to give me a copy of my information. These people need to be put of of business! They need to be put in jail for misleading consumers, tax payers who work hard, anticipating when its time to file, knowing you are due for a refund, it's like Christmas in January.
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