instant tax services reviews and complaints

i filed this year with them they lied and lied and made many promises that they could not keep especially the manager there saga her wholeentire team are lyer they need to be investigate the whole team there

****PLEASE BEWARE THESE PEOPLE ARE SCAM ARTISTS! THEY ARE DOING THIS TO PEOPLE NATIONWIDE!***
On 12/23/11, I went to Instant Tax Service and applied for their "Holiday Loan", which I understood to be a type of (RAL), a loan based on the expected amount of my Income Tax Return. They advertised you could get "up to" $1, 000, and as a single-mother of 2 small children (2 and 4) who made $20K in 2011, I figured at the least I would qualify for at least $500. Imagine my surprise when I was told I was approved for $100. The manager told me to come back with my last pay stub of the year and I may be able to get more money.I rescheduled my appointment for 12/27. They attempted to keep my most recent pay stub. I told them "no" and told them to make a copy and I would provide the original at my next appointment. On 12/27, after waiting in their lobby for an hour or more, I was told their systems were down and they would call me when my check was ready. They pulled my file before I left and confirmed they had all the necessary documents. I heard nothing until 1/2/12, when I called to check, I was then told they did not have or had misplaced my most recent pay stub and was told to bring my pay stub and complete the process. I informed the man I was speaking with I was waiting on additional W-2s and would return when I had them.
On 1/25/12, I had a voice mail from the manager Sega, stating they had been trying to contact me in regards to a check they had for me, and she noticed I had additional wages and I needed to come back with all my W-2s. When I called back, I informed her of the previous situation and told her I was still waiting for another W-2. She then told me she had a $200 check for me for some other loan product they offered. I then asked her if I could just pay the $100 back in exchange for all my info as I was growing leery of the company in general and had seen many negative online articles about the company. She told me I had no choice because I had signed a contract with them. I ended the call and contacted H&R Block and asked if it was possible for them (Instant Tax) to tamper with my refund. I was told as long as they did not have my W-2s I had nothing to worry about.
I filed a complaint with the BBB on 1/26/12. On 2/06/12, I went to Jackson Hewitt and filed my taxes. On 2/8, Jackson Hewitt notified me my return had been rejected. On 2/9, I went to the local IRS office and found out that Instant Tax had already filed, with incorrect wages, and it had been deposited in an account. So, I filed an amended return with form 14039 (ID Theft form). I was told today, 4/2 that the ID theft department had just confirmed receipt of my documents on 3/31/12 and it could usually take up to 6 months to receive my refund. I have requested a tax advocate. Any help or information regarding how I can shut this place down or sue would be greatly appreciated.

On Dec 22, 2011 i went to instant tax services in oak park, mi on greenfield rd to file my 2011 taxes and received a $50.00 loan.I was told by the tax professional ALTIE GILL to return with my w-2's/child care forms to complete the process.I returned on January 18, 2012 with my proper paper work and was informed by (ALTIE GILL) that taxes had already been filed with my w-2'sand child care receipts. How can you file taxes with the proper paper work ?I never received my child care credit and she never told me the tax fees were $700.ALTIE GILL told me to check the IRS web site to see when my federal check would be deposit into their(instant tax services)account.When i checked the IRS web site it said that it would be deposit on Feb 8, 2012.I returned to the office on the Feb 9, 2012 and was informed that my check would be cleared by their bank on Feb 10, 2012 and to come back the following day.On Feb 11, 2012 the asst.manager informed me that my check had been printed by her on Feb 7, 2012 and was cashed the same day, She has no ideal who cashed the check and it was out of her control now, she stated that she would file a police report and give her 10-14 days to receive any information about my check.She also added that four other checks were stolen that same day and that they think it was a inside job..THIS PLACE IS SO UNPROFESSIONAL PLEASE DONT FILE YOUR TAXES WITH INSTANT TAX SERVICE

I went in for the $1000 dollar loan & only recieved $50 because Marisol the manager stated they were running low on funds so then i called on Jan 17 2012 to see if my taxes had been filed & she lied and sais IRS shut down for a day because too many people were submitting so i was like cool...called bk a few days later didnt get an answer so i went up there to see what was the hold up & she said well u didnt get approved for the loan because u filed self employment & your check will be ready on jan 27 so that day came & i called still no check so i waited & called the Irs & they told me my check was way more then what i was quoted by instant TAX & it wouldnt be ready until FEB 7, so i went up there & ASKED ABOUT my fees & they showed me close to $700 worth of unnecessary fees when i was told since i wasnt approved for the loan i would only be paying close to $200 so im like ok this is some bs you people are cheating people out of money & there were several other people making the same complaints... so they gave me a check for $300 & im like what is this for & the lady said thats a loan after i had been told i didnt qualify for the loan so i took it... So finally after all the lies and more lies i went up there again on Feb 7 & told them i was coming to pick up my refund check well the scammers took $853 from my check for fees i was very pissed because i was quoted something different from the start so when i complained about it to Marisol the manager she gave me two addditional checks for $25 for atotal of $50 & keep in mind i went in there on Jan 11, or 12th & recieved a check for $50 and was told i didnt have to pay anything extra for it & it would be taken out of my refund so when i finally recieved my refund $350 was taken out for the loan plus an additional $853 for the fees so INSTANT TAX TOOK A TOTAL OF $1203 from my refund & my paperwork said Jan of 2011 keep in mind this is Feb of 2012 they are some crooks @ instant TAX off of 2902 S. BUCKNER BLVD DALLAS TX...MARISOL A BIG FAT HISPANIC IS THE MANAGER & SHE HAS THOSE POOR GIRLS LYING WITH HER THEYRE ALSO MAKING UP INCOME FOR PEOPLE THAT HADNT WORKED A DAY IN THERE LIVES IF ANYONE ELSE HAS BEEN SCAMMED SEND ME AN EMAIL [protected]@yahoo.com BECAUSE SOMETHING NEEDS TO BE DONE The FBI NEEDS TO BE INVOLVED BECAUSE WHAT THERE DOING TO PEOPLE IS CONSIDERED A CRIME! NOT ONLY ARE THEY SCAMMING HARD WORKING PEOPLE BUT THEY ARE SCAMMING THE IRS AS WELL OMG I COULD GO ON & ON ABOUT THE LIES I WAS TOLD THEY ALSO HAD ON MY PAPERWORK I RECEIVED A $1000 LOAN WITHIN 24-48 HOURS WHICH WAS A LIE I WAITED AN ENTIRE 2 WEEKS FOR MY REFUND & THEY GAVE ME $300 CHECK 2 DAYS BEFORE I GOT MY ACTUAL REFUND THESE PEOPLE NEED TO BE STOPPED! & BEWARE OF INSTANT TAX IN DALLAS TX BUCKNER BLVD...WHO CHARGES SOMEONE $1000 WORTH OF FEES TO FILE PAPERWORK? OK THINK ABOUT IT IF THEY SCAM 50 PEOPLE A DAY OUT OF $1000 DOLLARS THEYRE MAKING $50, 000 DOLLARS A DAY SOMEONE PLEASE HELP ME IF YOURE READING THIS BEWARE 2902 S. BUCKNER BLVD DALLAS TX 75227

I DONT KNOW WHAT IN THE WORLD GOING ON WIT THESE PEOPLE..BUT SUMTG NEED TO BE DONE ABOUT THIS, , , HOW IN THE WORLD CAN THEY GET AWAY WIT DOING PEOPLE LIKE THIS..THEN THEY DONT BE WONTING TO ANSWER THE PHONE..I TELL U LIKE THIS THEY BETTA BE GETTING MY CHECK I WAS PRIOSMED IT ON THE 20TH HAVENT GOT IT YET, , ITS LIKE THIS IM GO CALL ME A LAYWER THIS DONT MAKE ANY SENSE PLAYING WIT PEOPLE MONEY..WHO DO THEY THINK THEY ARE, ON TOP OF THAT SUMBODY STILLING MONEY I AINT NEVER KNEW ANYBODY TO PAY THat kind OF MONEY TO GET TAXES BACK..I KNOW LORD U GO TAKE CARE OF US BUT THESE PEOPLE PLAYN WIT FIRE..I JUST GOT MARRIED I GOT A FAMILLY NO TIME FOR THE BS I WANT MY MONEY/////////

I went to this company because of the $1000 tax refund advance they advertise. I was told it was based on the amount of the refund - no credit check at all. I knew I was due almost $8, 000 so I figured I would be in pretty good shape to get the $1000. I was wrong. After sitting there for 45 minutes when I was told it would only take about 10, I waited for the rep to come back from picking up her children from daycare to finish my paperwork. I signed a form thinking I was giving them consent to process a RAL if I was approved. At no point did she mention what the fees were. I asked and she said she would get to that. After I signed the form, then she told me what my refund would be. It was almost what I thought, so I figured I was in good shape - after she processes the request for the advance, it comes back and says that it can only give me $100. I was like, "No thank you, I will pass". She tells me that she will void out the transaction and would call if there were any problems. This was on January 13, 2012. I go to file my taxes on January 22, 2012 and find out that not only did she file my taxes, but there was a check for $100 sitting there since the 13th and another check sitting there for $500 from the 21st. I will most likely have an overpayment because my wages were different than my paystub and I had additional income which I did not get a chance to give to them. She wrote out the word VOID on my folder so I assumed I was okay. I am going to take them to small claims court for whatever the difference is that I owe the IRS and for the preparation fees that they charged. They never disclosed their fees and by her voiding out my application, that should've negated the approval to file. She could have at least called and said they were going to file, I could've given her the additional W2 and just swallowed the loss. I may not win, but I think I have a pretty good case. This company preys upon the low-income and desperate knowing we are financially bound. I will go back to using Turbo Tax online like I have been for years. I'm not a fan of fees at Jackson Hewitt but at least they are honest about their fees before you sign anything. I will post what happens after I find out why they hell they filed my taxes anyway and where in the hell is my check. HD

in 2010 i filed taxes with instant tax services in louisville ky i did in fact recieve my loan but they charged me way to much i went round and round wit the franchise owner her name was haben she kept tellin me day by day shes working on it three weeks went by i took an w2 i didnt get to file there to have a ammendment done the girl told me how much i would be gettn back its been a whole year still nothing i contacted te irs they told me it was never filed so wat happen to my money nobody knows! which brings me to 2011 tax return after learning haben got fired and the store she worked at closed down instant tax services opened up another store on taylor blvd i went there spoke wit a gut named abraham he apoogized over and over asking me to let him regain my trust he would find out wat happen to last years money and only charge me $ 199 to prepare my taxes again i got my refund and the same thing happened again wow r u serious now i talked to susposed to be their corpoate office i think its all a fake the guy larry didnt have a clue he couldnt tell me ###!im pissed by now cuz he had the nerve to tell me my return from last year was put away and he didnt no were it was at im like omg how are u corporate so with all that being said i havent gotten a call no money ive already calle dmy lawyer the news and when the [censored]t hits the fan everybody is gonna know i will never file with instant tax service again !

company is a BIG RIPOFF charge unreasonable amount of FEE"s not disclosed amount charged to do your taxes.need to file lawsuit for this practice, please do used this TAX CO. Instant Tax Service. will not answer your call

I got my taxes done at instant tax services i got them done with my last pay check stub on dec.28th they sumitd my information to the irs on the 14th of january i signd up for the rapid refund did not recive my money till january 28th and got charged over 500 dollors even though it was not rapid. Rapid rfund is supost to be with in 24 to 48 hours. i was told that even though it took 14 days to get my money i was still bein chaged the 500 dollors for the rapid refund and there is nothing i can do about it.

charged me more money than they stated told me I could sign the paper about the charge when i came in but they never provided the paper When my refund came on the insight mastercard it was short 500.00 dollars.On my tax return it was clearly stated one amount, but on their paper work it was less I have my papers to prove them wrong.Their clearly a rip off I plan to file a class action law suit towards them.