Metro Bus reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about Metro Bus
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Bus drivers/ transportation
I am riding my bike a lot in Los Angeles and have noticed those bus drivers entering bike lanes and pushing us bikers outside of it. This happened to me a few times here in Los Angeles and it is always a shocking event that could end with someones death. Three times it did happen to me in the past month it was always a black driver (I am a white man) so I...
Read full review of Metro BusConductor steals customers wallet
I took a bus to puchong from kota raya at 6.15 pm by metro bus no 58. There were 2 indian nationals sitting in front of me.As we approached pearl point shopping centre, the 2 passengers got down. After a few minutes a passenger noticed that the indian national left his wallet on the chair and told the conductor. instead of giving it back to the passenger who just got down, he took and kept it in his pocket. before i could say anything, the bus has moved. as i was alone, i was afraid to say anything because the conductor is very rude. later the bus reached bandar kinrara, the passenger managed to catch the bus by taking a taxi there. he stopped the bus and asked for his wallet. to my dismay the conductor said he doesnt know anything about it and the bus moved. this is equivalent to stealing. it is unacceptable that there are people as such. the guy might have had some important documents in the wallet. please boycott metro bus as their service sucks and the honesty level is down in the drain.
The complaint has been investigated and resolved to the customer’s satisfaction.
Rude/Slow Drivers
Bus Driver on bus #236 is rude and non-responsive when spoken to. I ride the bus regularly from Balboa Blvd and Sherman Way, Van Nuys, CA. to Glenoaks Blvd and Hubbard St., Sylmar, CA., the driver is at least 20 minutes behind on most days and makes no effort to reach his designated stops in a prompt manner. The traffic can be light and moving well, yet he drives well under the posted speed limit. The the driver is incompetent and hesitant at operating a large vehicle, perhaps other arrangements should be made.
The complaint has been investigated and resolved to the customer’s satisfaction.
VERY RUDE DRIVERS
They worst thing I ever experience, 8 out of 10 times that I use metro buses there is always an angry driver putting pressure on you to hurry up not answering questions for new ppl using the service, sometimes they use bad words in my experience one day I was running to catch up the bus and I got there on time and my sister was behind me getting my baby to ride the bus while I was looking for the money to pay and the driver closed the door and said "im not waiting for anybody and you can call any number to clomplaint" and she speed it up I asked her to let me go down as my baby was crying and my sister didn't have money for the bus... And her answer was "call 911 is its an emergency" and she was making fun I got so mad that I took her driver number but I wasnt rude I just took that number and report it as im not like her... Finnally she left me in the next stop which was quite far from where my baby and my sister were.. And I had to walk like 3 blocks... Is undestandable for them not to want to wait "not even a second for us" but she could just let me go down or just dont let me got in or be nicer as im paying for a service. And i've seen a lot of cases like mine and worst while I use metro buses services but I dont know who can stop that as we all need the bus servicce.
The complaint has been investigated and resolved to the customer’s satisfaction.
Bus 8064 Line #2. Around past 12 noon. I have been distraught since Sat last week. I was crossing the street at Hillcrest/Subset Blvd., and for sure the driver saw me crossing hoping to catch the bus. Instead of stopping at the BUS STOP to let me hop in, he deliberately moved forward away from the bus stop. When I signaled in front of the bus so he could see me, he shook his head saying NO! I yelled: I will report you! Unfortunately, technically he cannot be reprimanded because I was not standing at the bus stop. But there’s more to it. I checked him out at the lay-over and approached him to desperately ask: why did you not give me a ride? He intentionally ignored me and even threatened me he’d call the police if I do not leave him alone. What? i should be the one calling the police for such arrogance and unkindness. I turned away and cried. How could a bus operator be so heartless? I wanted to know why not be considerate and serve people well. Why was he so ANGRY? I felt so disheartened, I don’t know if I can ever trust public transportation anymore. My wish is for this person to someday realize how disheartening was his behavior but also that we don’t deserve as passengers to get that kind of treatment. Life will teach him that lesson I hope! I just wanted to know WHY - why the anger?
If I have to pay my fare I should not be subjected to loud noisy announcements on my way to work if people don't know were that train is going by now they to relocate.
I am complaining about the expo line going into Santa Monica which I take every day metro has recently updated their announcements about each upcoming stop. They have it in English and Spanish the Spanish is horrible and annoying, it sounds as if they grabbed someone crossing the border and slapped them on a mic. It sounds very un professional, you wouldn't know if you were in LA or Mexico city.
Bus driver 9432, 204 line an African American lady scream at me because my tap pass wasn’t been read by machine. You should train them to be more poite to ya’ll customers since we’re technically paying them for their service.
Today I used a metro bus line up 8237 of route 152 and the guy was so rude that yelled at me for no reason, if this driver can't provide a good customer service should be fired, it was on Friday, July 13th 2018 around to 8:00 am in Vineland and Valerio, Sun Valley going to North Hollywood station.
Bus #5948 Driver Bandge #79236 on March 29, 2018 was driving like a drunk maniac. Beware of this bus driver. He's a white balding male with a beard.
On 11/24 I boarded on MetroBus line 728 at 8:43 on a corner of Olympic Blvd and Figuroea Blvd going towards Century City. After walking in, I put my tap card against machine to scan and it didn’t do anything. Bus operator told me to do it again and I did, nothing went through. Then he ripped the card from my hand and tried to do it himself, nothing. He stated your card is no good, you have no money. I have told him, I just prepaid for $10 at machine, since I used it at the morning silverline bus before taking line 728. Then he yelled to get out of the bus, because I keep doing it everyday. I stated I am not leaving the bus, he can call police to fix it. I stated 3x, I have prepaid it for $10 and do have money on a card. Also, it was a second time I have EVER seen this bus driver. He still holding my tap card said get out of the bus, then he put a bus in park mode and was ready to step out of the seat. I have repeated 4th time I have money on a card, fix your machine. He started clearing thing on it and it went through. See, I HAD MONEY ON IT. Without apologizing and admitting, he said ok. RUDE, I have exited bus on Beverwill Dr. I have been taking public transportation for few years now, but never was humiliated like this morning. For a second I thought this us operator was under substance or influence. This is UNACCEPTABLE behavior to tell somebody to get out of the bus without any wrong doing or before analyzing falsely equipment. Also, good fundamental for a future lawsuit. I would like to hear an update on this complaint.
Bus Line 9262
Operator Badge number 23503
On 11/24 I boarded on MetroBus line 720 at 8:43 on a corner of Olympic Blvd and Figuroea Blvd going towards Century City. After walking in, I put my tap card against machine to scan and it didn’t do anything. Bus operator told me to do it again and I did, nothing went through. Then he ripped the card from my hand and tried to do it himself, nothing. He stated your card is no good, you have no money. I have told him, I just prepaid for $10 at machine, since I used it at the morning silverline bus before taking line 720. Then he yelled to get out of the bus, because I keep doing it everyday. I stated I am not leaving the bus, he can call police to fix it. I stated 3x, I have prepaid it for $10 and do have money on a card. Also, it was a second time I have EVER seen this bus driver. He still holding my tap card said get out of the bus, then he put a bus in park mode and was ready to step out of the seat. I have repeated 4th time I have money on a card, fix your machine. He started clearing thing on it and it went through. See, I HAD MONEY ON IT. Without apologizing and admitting, he said ok. RUDE, I have exited bus on Beverwill Dr. I have been taking public transportation for few years now, but never was humiliated like this morning. For a second I thought this us operator was under substance or influence. This is UNACCEPTABLE behavior to tell somebody to get out of the bus without any wrong doing or before analyzing falsely equipment. Also, good fundamental for a future lawsuit. I would like to hear an update on this complaint.
Bus Line 9262
Operator Badge number 23503
Who ever is the female driver (light skin African American) for 232 am line between 7am and 745 am going to l a x on pacific and Anaheim in the city of long beach has a very bad attitude and is very rude if I am early and so is the bus and you take off I start running and make it before you actually leave the stop I tap on the door and her response was " you need to make it on time or catch thee other bus cause I don't wait for no one is unacceptable especially if your early. I encountered this same lady two days later and I noticed her bus read that it was a short line so I get on the bus ask about her being a short line just to make sure that she's stopping at my stop and once again I get an attitude for no reason I just wanted to make sure she was going to my stop. Driving a bus you have to have customer service skills you deal with to many people through out your day its not that hard to be polite patience with your Riders if you can't do that then may e driving a public bus is not for her. She's just rude for no reason
I was waiting for a bus to South Arcadia in Olive/7th in downtown LA ..was waiting for quite sometime then finally bus #78 is approaching then as I ready myself, it just passed by without stopping .I looked up the stop sign and yes bus#78 is one of them (along with other buses). I chased the bus and got it because it was red on the intersection and pleaded to open the door, but she won't so I ran as fast as I could to the next stop and when I finally got on board, she told me I didn't wave my hand at the stop..What?Why? It's your stop and someone is at the stop so you have to stop..I must be happy I got to her bus...What? This bus driver needs a psychiatrist and shouldn't have her job at all.I'm sure 5 or more people willing to take her job. (4/29/16 - 1:48pm - 78bus 5851 So Arcadia route )
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I so agree with above complaint, i also face the same situation at bandar bukit puchong...I was waiting almost 1 hours, but there no bus available..it was so slow and unsatisfied service..please take an action and try to improve the service..tq
Tis metro bus is realy make us die no, very mrng I am going to work late because of tis metro bus I am going lost my job as soon, please la puchong people we all hve to do something about tis, u all ok means make a team on cuming Saturday we all meet in puchong utama bus station, we need all go nice way, please contact me [protected] kanna.
hello dear sir.
i know you're taking care of metro bus from puchong.i agree your service but where your driver is doing alot of mistakes.we are staying at puchong meranti from puchong .actually your driver/ employee must enter correct time to we're place but your employee/driver never think of anyones feelings and never take care also.and we already request from him but he never accepted it and whenever we request by the time he telling the good reasonable.we really hate it, our jobs and schools students and alot of stuff are have to do and go by correct time.because of your driver alot of us lost jobs and scolding from teachers.
we cant accepted this in we're lifes.we want a nice and good driver and good service like RapidKL Bus.you're always telling you're doing a good things like RAPIDKL bus but we didn't see yet also that.
if you're not interest to do this service for us.please kind stop your buses and allowed ra[idkl bus.and we're looking forward its also.we're not good interest and love your metro bus also.we also love rapidkl only because it is giving a full of independents and taking care of us.please.
i hope you understand sir.please kind on us sir.
thank you very much.
from pulau meranti students and employees.