Phoenix Hard Parts reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about Phoenix Hard Parts
Welcome to our customer reviews and complaints page for Phoenix Hard Parts. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Phoenix Hard Parts.
On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Phoenix Hard Parts's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.
Whether you're considering doing business with Phoenix Hard Parts, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.
Please feel free to browse our reviews and complaints and share your own experience with Phoenix Hard Parts. Your feedback is an important part of our community and will help others make informed decisions.
transmission
I bought a transmission for a Range Rover with part number 4HP24, but after three months of fighting with them they shipped a 4HP22 arguing that its the same transmission, of course it´s not, and I tried to obtain my money back from paypal, but I can´t because paypal policy only last for three months. After a lot of time of disussing with these guys, I lost my almost 2000 dls.
Scam billing
If anyone else would like to start a class action law suit we need to figure out how to get in contact with one another. I have made a claim with the FBI in Phoenix and a claim with the Bank of America where I had to pay for the transmission that I ordered and did not receive. And both places are going to do what they can to try to stop this company from doing this to any one else but as far as getting our money back they don't know. I was advised by the FBI agent to try to get as many people to start this law suit to regain our losses.
The complaint has been investigated and resolved to the customer’s satisfaction.
I bought a tranny from these wise guy's too, back in dec. '05, and had it installed in Norfolk, Va. It slammed into 2nd and 3rd gear from the get go.. These clowns said it was normal because they put a shift kit into it. Well gullible me took there word for it, only to come to the realization that the tranny kept getting worse and worse. Well I tolerated this problem for 2 and a half years until the tranny finally gave out. It's completely shot. The reason I kept driving it after finding all the nasty reviews on these guy's is because at least the truck kept going. And I wasn't going to fall for the shipping it back scheme. I figured well they will get what is coming. So if anyone is interested in filing a class action lawsuit, I'm all for it. That is the only way these crooks are going stop. You can contact me at moytyler@gmail.com
In august 08 I drove to Phoenix from Tucson to get a rebuilt tranny from Phoenix Hard Parts . They said they didnt have one and would have to rebuild mine. I was okay with this. They had it all day and said they dyno tested it and it was good. I then drove back to Tucson and installed it in one of my work vans . Eager to get it back on the road I stayed up until one in the morning installing what I thought was a rebuilt tranny. After I was done this transmission was worse than when I took it to them. I thought ok maybe I rushed them and called Gabriel to see what we could do. He called me back and said bring it back and they would take care of it. I did once again drove 2 hours to their shop and even got their earlier this time. I waited all day again and again they said it had been dyno tested and was good. Once again eager to get my work van back on the road I drove back to Tucson and installed it again . Only to find it was the same as it was when I took it down there. I was very upset and frustrated at this point and took the van to a local shop, he said that the forward gears were bad and it needed to be rebuilt. I have tried calling them and all I get is a message saying "Please try agin later all circuts are busy". Now I am very upset and need to make sure that they dont do any more business.They obviously do not know anything about transmissions.
Automatic Transmission FRAUD
Phoenix Hard Parts, Phoenix Remanufactured Transmissions (PRT) [Frank C. Kuperman ] How a Company like this could survive stolen thousands of dollars to innocent people (including me) I’m in Chile, Santiago. I paid through PayPal US$ 2.765 for an Automatic Transmission (AT) for my BMW 540i (1395 for the AT + 750 core + 620 shipping) After ONE moth finally...
Read full review of Phoenix Hard Parts and 7 commentsHow to beat them at their own game
I ordered a transmission from Phoenix Hard Parts. Shortly after ordering the transmission, I received the order via email stating that I needed to sign the order/contract and fax it back to them. This is where I succeeded, I did not sign it. I read the terms and conditions and wondered why they would have a term stating that they will not cover shipping or labor on DOA (Dead On Arrival) transmissions. If this were not a big problem, why would they put it on their contract that they require that you sign? Dyno testing modern transmissions that are computer controlled requires a significant investment in equipment. They do claim that they dyshonest rebuilt transmissions, if you end up needing taking them to court, make them prove their claim. If they are not selling you what they claim, you are in a great position in court.
My one word of advice, DO NOT SIGN THE SALES ORDER. If you did, read the previous sentence, and seek legal council immediately. Make a record of all interactions that you have with Phoenix Hard Parts, for use in court. They have a big advantage, and that advantage is distance. You most likely are not in Phoenix, and are unlikely to visit there to complain in person or take legal action. Do not threaten them, I recommend visiting them in person, and sitting in their place of business until you get action. I believe that's about the only way to get a response from them. I believe that the owner is scared of personal visits. And possibly rightfully so. He understands that he is at risk when someone physically visits his place of business.
One last note, their ebay feedback looked ok, upon further examination, they sell mostly books, transmission feedback is not nearly as good as the books that they sell.
I have to add this to my review: this just represents one customer's experience, one man's opinion.
Any statements I made in the review about their intentions, motives, or behaviors, were made because of my frustration and bad feelings about the transaction. These statements should be ignored.
Let the facts in my review speak for themselves
I cannot say enough bad things about Phoenix Hardparts aka Silverado Transmissions aka Phoenix Remanufactured Transmissions. Lousy product (remanufactured transmissions), appalling customer service, dishonest, more than happy to nail their customers.
Do not give them your money under any conditions.
Specific issues -- please use google to find wide confirmation of these patterns over years!
- I bought their deluxe extended warranty
- They promised transmission in 7-10 days.
- They couldn't find transmission to ship it on time
- They later claimed that the transmission was in dyno-test
- They later claimed they had to re-rebuild the tranny.
- Eventually they shipped defective transmission, plus it wasn't even the right kind for my car.
- Their delay cost me an extra $400 in car rental
- They authorized warranty repair of transmission to make it work in my car
Finally, the tranny is in the car after a month. Whoops: their transmission didn't work much better than the old one...but it was clear they didn't know how to do any better. I can live with it, long enough to sell the car (wasn't my plan, but is now...). Shifts roughly in forward and reverse, makes constant whirring noise.
I tried to ship old transmission back to them to get my $750 core exchange refund.
- they "couldn't find" a shipping authorization form for a week. they clearly didn't want me to ship it back
- finally, they let me ship it back
- they didn't respond to dozens of phone calls and emails
- they initially denied having received the core
- I filed a protest with my credit card dispute organization
- Phoenix gave the credit card company lots of misleading and erroneous info to confuse / delay the process
- eventually they admitted to having received the transmission months ago but whoops: it couldn't be rebuilt (so sorry, no refund!)
>>>>The transmission I sent them was nearly as functional as the one they sent me after rebuilding. All forward gears had been running properly, smooth shifting, no slippage or noise. Their claim was that the "overdrive set" was destroyed so the tranny couldn't be rebuilt. In fact, the overdrive set and everything else they claimed was un-rebuildable were fully functional. My mechanic wrote a letter attesting to this.
They never paid the transmission core exchange fee. time ran out with the credit card dispute.
- They also refused to pay the warranty coverage for the work I had done. Note that even if they had paid, the coverage would only be paying $260 out of a $750 charge.
Bottom line, this "$1200" transmission ended up costing me over $3500 in direct and consequential damages, all for a tranny that now doesn't shift properly and makes noise.
I'm sorry I ever thought of doing business with this company. If you want to know more, just reply to this and hopefully I can post more details.
Giving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.