Planet Auto Mall reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about Planet Auto Mall
Welcome to our customer reviews and complaints page for Planet Auto Mall. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Planet Auto Mall.
On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Planet Auto Mall's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.
Whether you're considering doing business with Planet Auto Mall, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.
Please feel free to browse our reviews and complaints and share your own experience with Planet Auto Mall. Your feedback is an important part of our community and will help others make informed decisions.
Scam
In June 2007 I bought an Audi A4 from Planet Auto Mall with 60, 000 miles on it. I have taken my car to be serviced at Audi. In February of 2008 I had a low coolant light. I took the car in for service and asked for it to be checked. I was told that a Planet Auto Mall had worn out and would be needing replacement for $735. Two weeks after having this replaced, I had my car die on highway immediately after the check engine light beamed on. I took the car back and due to extreme heat, my head gasket blew, destroying my engine in the process. I had no warning light and my temp gauge never once even fluctuated. I was quoted $6, 500 for a replacement engine. I signed off on the repairs.
Two weeks later I went to check on the work and was told the Turbo needed replacement for $800. Five weeks after this I received the call that my car was repaired. I retrieved my car and found the leather of my passenger seat completely ruined. The next day my check engine light came on. I returned the car. I was informed the 2 coils had blown. After many lengthy phone conversations in which the dealer blamed me for all the problems, and constantly talked down to me I was finally able to get the car repaired at no cost.
Two months later the other two coils went out. I found this is a common problem in the A4 and there was a recall. Audi USA informed me that my VIN number was not involved in the recall. Another trip to the dealer at a cost of $350. Six months later my clutch went out $600. I have taken this to a local mechanic recommended by a friend. The mechanic has found many missing bolts connecting the engine to the car, and found the fly wheel not connected back to the engine properly. This caused the fly wheel to warp $800. Audi has denied any responsibility, and refused to help in any of the repair costs caused by their neglect in installing the new engine in my car.
After all the towing, car rentals, repair cost, time wasted dealing with the car I have spent over $10, 000 in less than a year. This does not even include the interest on the loans I have had to take to cover the repair costs.
Ripped off
I was ripped off twice by Kinney Galani, the owner. He once sold me a brand new Dodge Viper and 2 weeks later I learned that it was in an accident and Kinney Galani tried to deny the fact that he knew that and tried to blame me. He did end up taking the car back, but I lost almost $3, 000 on the transaction between fees and costs like first and last month...
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when you buy a car and get an auto loan through this company, pls be careful about further surcharge fee and the total original borrowed amount, which may be sharply different from what they tell you.