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The good, the bad, and the ugly - discover what customers are saying about Pura Silk

Welcome to our customer reviews and complaints page for Pura Silk. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Pura Silk.

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J
4:34 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Pura Silk fraud

I agreed to received the free-trial set of Bellagenix Purasilk and Serum on FOC basis. I received the product 20 days later with accompanying letter claiming to charge me USD99.85 + USD99.85 if there is no complaint within 14 days from date of order. So, why did they say its free? I too asked the bank to block my credit card and i'm thinking of changing its account number as well.

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PuraSilk confidence racket
US
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Dec 29, 2015 9:11 am EST

Hi, I have experienced the same confidence racket last september witj a 260 $CA withdrawal from my credit card (2 separate charges of 130$ each). I would have been so lucky to visit your website before my experience with PuraSilk. How can we stop those thieves?

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Fromikes
US
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Nov 02, 2012 6:10 am EDT

Made multiple efforts to contact company unsuccessfully. Charged account automatically, and no product received, which I do not want.

Will be notifying bank to disallow all charges from company and continue to reach their Customer Service to cease processing of orders.

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Berkovits101
IL
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Feb 26, 2014 1:25 am EST

I can't believe it - I thought this happened only to me! Thieves!

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CiCiR
Toronto, CA
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May 08, 2013 10:33 pm EDT

They''re a bunch of crooks.

April 2013 - I paid shipping and handling to get a trial size of the creams they are selling on their website. The charges appeared on my last month's credit card statement, and I paid it.

May 2013 - Purasilk billed me for $186.00 (2 separate charges at approx $93 ea), and it's on this month's Visa statement (not due until the middle of the month) I sent a message to Purasilk asking them to credit my account, but like most "fly-by-night" companies, they seem to be ignoring my complaint.

I have submitted a formal complaint to my bank advising them not to honour the charges - what's worse, they haven't sent me the trial as promised. I do not intend to pay that part of my Visa bill. I might take them to court, based on principle alone.

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Ratinah
MY
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Mar 26, 2013 10:20 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I also experienced the same. .what is the necessary steps to stop this.

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ValClauzel
ZA
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Mar 25, 2013 3:55 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

The same happend to me! It is so frustrating! I had to cancel my credit card ! such a slep. Do you know if anything can be done about this? I would love the money back but I am not ignorant! Please bring these people down !

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Doreen Fernandes
IN
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Mar 24, 2013 10:37 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

My credit card was debited for the trial sample shipping charges. The trial sample has not reached me till date. Hardly a month passed and my credit card was debited twice with $99.95 for orders which I have not placed.

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ValClauzel
ZA
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Mar 12, 2013 3:13 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Free trial I did not received, money taken from my account!

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1:08 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Pop-up ad noted about risk free trial combined purasilk and essence of argan product. Felt it was straightforward and ordered with credit card. £2.49 charged for shipping for purasilk. After 4-5 days no product received, bit of research on net revealed possibility of scam. Called company asked me to call again after 3 days. Reassured me that product should...

Read full review of Pura Silk and 4 comments

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