Quality Car Mats reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about Quality Car Mats
Welcome to our customer reviews and complaints page for Quality Car Mats. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Quality Car Mats.
On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Quality Car Mats's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.
Whether you're considering doing business with Quality Car Mats, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.
Please feel free to browse our reviews and complaints and share your own experience with Quality Car Mats. Your feedback is an important part of our community and will help others make informed decisions.
Disatisfied Customer
The "custom" order arrived with grommet holes that have nothing to do with my vehicle. Then, after having to listen for five minutes to the extremely rude representative, Laura, telling me how it was my fault... then, she tells me I can return the order... but it would cost me 30% of the order cost! STAY AWAY!
Bad business practices
I was shopping for car mats for my Dodge caravan due to the fact that when I purchased my van it came without mats. I went on line and found a company (Quality Car Mats) and decided to place my order. I gave them all the info that they asked for and then even some extra info that I thought might be helpful for the correct fit. When I placed my order they billed my card that same day. I waited about two weeks and then received my mats. After attempting to put them in I found out that they did not fit. I called the company and they told me that I must have a Grand Caravan not just a Caravan and that is the reason for the wrong fit. I told them that I needed to return them so I not only had to pay for the shipping back which was $20.00 but they also charged me a 25% restocking fee for the return on brand new floor mats that they will in fact turn around and sell for the same price in which I paid for them. Because of the amount of money I had to put out and yet did not receive any product I did not want to chance the fact that I might not receive the correct product a second time so I refused to reorder from this company. When I returned the mats I had to wait over three weeks for them to credit me back my money and that was after I had called them two times to complain that I still had not received any credit. I would warn anyone not to do bussiness with this company.
The complaint has been investigated and resolved to the customer’s satisfaction.
This company is a total ripoff. The mats are cheap and extremely poor quality. In addition, they do not fit the vehicle. Customer service is extremely poor and if you attempt to return the product they will charge you a hefty restocking fee as well as shipping to return the product even though it is effective and fails to fit the vehicle properly.
I was about to order mats from these people. I just received the samples that they sent.
After reading most of the comments on here, I will avoid this company.
Sorry to hear so many got burned; I will heed the warnings.
qualitycarmats.com was recommended by a friend. I ordered samples which took 2 weeks to arrive, but their website says they can send out mats in four business days. Does that make sense? After I went online to place my order, the color I selected was not available for my make and model. I called customer service and got a recording that everyone was busy, leave a message and we'll call you back. 2 days later no call back, so I called again, same thing. That was 2 days ago. So now I've tried to place an order 3 times. I think I'll spend the extra money and get the mats from the dealer. This is way too much work. No thanks qualitycarmats.com.
Ordered mats for my 2011 Ford Ranger from Quality Car Mats . They arrived via UPS in a plastic bag. They don't appear to be as high quality as originals. And if you want to return mats because you are not satisfied, they charge you %30 restocking fee. And if you return via UPS, UPS will charge you an extra $20 "no-box" fee. I retuned via FedEx for $22, took the hit on the restocking fee, and ordered mats directly from Ford. The Ford mats look better, fit better, and cost less.
Just received my car mats from "Quality car Mats" ABSOLUTE JUNK. There not worth $35 much less $135. To add insult to injury the garbage packaging the sent it in was torn in 2 places and theres grease on the mats, now Quality wont take them back at all the claim its a UPS problem!
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How was it your fault?
Did she say you ordered the wrong thing?
If a customer makes a mistake ordering "custom" made items, companies can and do charge restocking fees on order returns.