Radialabs reviews and complaints

I purchased a trial of their face cream. There was nowhere prominent on their website which indicated to me that they would then deduct £54.95 each month for follow up product. Despite the fact that I have not even received the product they deducted my account. Has anyone else experienced problems and if so were they resolved?

I paid for a 30 day free trial. Never received anything 10 days later I was billed $74.95 not once but twice. Called the company got a cancellation number. They said they refunded my money. Blamed my bank. now between radialabs and my bank I am out $149.90 and can't seem to get anyone to take care of this problem. Do business with this company at your own risk.

In October I bought a free sample with post charges of €5.95. I received the sample but in November my account has been credited by an amount of €69.95. It is a fraud.

i ordered free trial too, paid postage of £5.95, i am still waiting for order, but they have taken a further amount of £54.95 out of my bank account, cant get hold of them.

I think you will find that the 74.95 dollars was for a month, not a year, and that the same amount will be deducted monthly unless you do something to stop it - which is not easy as they never answer their phones or resond to e mails.

I ordered their "free trial" product and agreed to pay the $3.95 shipping fee. My credit card was immediately charged $74.95 for a years worth of the product

I find it hard to feel sorry for any of you.
I saw this ad that i clicked on that said you can get the same results as a $ 2, 000 treatment for under 5 bucks!
You see smart people always know if it's to good to be true, it is! (HELLO)
THE VERY FIRST THING YOU DO IS SEARCH THE COMPANY FOR FRAUD! ...I did, and found this website! I never paid for the product or had it mailed to me...why? because i checked it out first!

You are all idiots!

Terrible situation! Happened to me too! Good luck all! X

block your bank now, i have lost £139.90 all because i could not contact them...:-{

This is a scam! it charged me twice on my credit card. I disputed it for the first time through my BOA credit card representative. The second time it sent me a small bottle without my permission and charged me $75 again. I was so pissed off. I called my BOA representative again to dispute the transaction. The representative managed to got someone from Radialab to join the conversation. Eventually i was told that i will have my money back if i send back the product with a specific returning identification number before early June. I will definitely send the garbage back ASAP. Oh, the address to return the product is different from the one printed on the packagebox containing the product! I didnt even realize that until the BOA representative kindly asked for me. The address difference is another trick that they play to make things complicated. This lesson told me that never leave your card information on untrusted websites.

ive also been scammed im on benifits and was felling abit down and saw the advert on facebook so thought i would cheer myself up they also stole £69.90 from my account so i went to see my bank and they said because i gave them my sort code and account number they couldnt do anything or stop the money so i had to struggle for 2 wks on £50, so all in all i got 1 small bottle of stuff for £75 that i could of got from £ land ?

I have also been scammed. I received the sample within 2 days, it does not work. Radialabs have now taken, £69.95 from my account without my consent and no products received. How do I report them.

I live in France and saw this product advertised on Facebook! I couldn't get the company to deliver from the USA but they had a depot in the U.K. I paid my $9.57 trial price and the product was sent to a UK address within 2 days!
Since then I have discovered they have taken 82.00 euro's from my account without my authorisation or any further orders being replaced! After reading the above comments I see that I have also been scammed! I will approach the U.K tv stations and report this company! Good luck to us all in getting our money back and exposing these theives!

I'm with you on this scam. I also did not receive the product until after the trial period. They also were charging my acct before I even had a chance to trial it. They only have customer service available until 6pm. I emailed, sent a letter & also called & cancelled. They had shipped out another & I sent it back marked "Return to Sender". I was told when I called that they would not accept it & that it had to have a RMA number (that you get when you call). No where on there website did it say anything about this nor did it say anything about the trial period starting the day you order the product to trial. I was never warned that if I didn't cancel before the trial period ended would I be charged. I didn't even know in the beginning that I had a trial period. I looked for this & didn't see anything. This was back in late January. I expected to receive a small bottle to try & then I could order full size if I liked it. They have since changed their website (since 2 weeks ago) to reflect refund & delivery information as well as trial period info. I have contacted my attorney general's complaint dept. They have always been helpful in the past.

Rip off!

I had the same thing happen to me! Thank goodness for banks that help with these kind of things! They shld be shut down!

I to have fallen foul of these scam artists, They have fleeced me to the tune of £236.20 all in march, for three different transactions.
My bank are looking into it for lots of their customers so I suggest everyone should make a complaint if they have'nt already.
The point is that they advertised a free sample. You have to try it to decide if you like it, however if you try it they will then probably not accept it returned.
They are nothing short of conmen, they should be stopped from this shady practise . I have entered complaints on USA ripoff website in the hopes that someone on the ground there will take up the cudgel for us all here.

You Are not alone, I too was scamed by radialabs. This is one of those horror stories you read about happening to other people. I was charged twice for $74.95, one of which I did not even recieve. I had gone to cancel my credit card only to find out three days later that they had charged me two times for unauthorized membership purchases. I guess it could have been worse, but for honest hard working people, like myself that is a lot of money. If people like us had never ending funds why would we have purchased a crappy sample for $3.95 from them in the first place? If I had the time, money, and energy I wouldough thanks to sue them, unfortunately they know that which is why they made it sound inticing. But berware Radialabs there is someone more powerful than myself and his hand is just, although I can, t say his name, because it is politacally incorrect, Thanks to people probably such as yourseves. Now when thery closeup shop[ and move to another town, under a new name, BUYER BEWARE1

You are not in the boat alone. I felt like a complete idiot for falling for this scam until I read all of the others. Now I know that I had the best intentions, and this is one of those horror stories you read about that happen too other people. I have now cancelled my account as well as have a new debit number to insure they don't get anymore of my hard earned money. I will learn for the $150.00 give or take a few, t o know who I am dealing with. It also puts up a huge red flag as to ever doing a transaction on line again. If I had the time, money or the energy to fight them I certainly would. But they will laugh all the way to the bank and when caught up to close up shop and go under another name, in another town, with another crappy product that some honest hard working person will buy, and loose money on. They billed my card for one that I never even receive, how do you like that. Be careful you people at Radialabs, because someone bigger than us is watching and his hand is JUST. But thanx to people probably like yourselves I am not allowed to say his name.