Rhino Engines reviews and complaints

We ordered our 2nd engine from Rhino on the 30th of october.It is now the 5th of January and no engine.We've called everyday for the last month and no returned calls.Our 1st engine ordered in August came within a week, but the core credit was never received.This company is not recommended at all !

I'am having the same problem as you purchased engine in .2007 and am still trying to get my core deposit back . I filed a complaint with att. gen in Indiana and it did no good they dropped it because rhino engine wouldn't return there call . How did you get to talk to some one? I only got to talk to someone one in a while it was a man and when i ask to talk to some one who could tell me what was going on he just laughed and said i couldnt talk to any one else.

Rhino...scam, phony front for a real business. 2-3 day? Hah! Took four weeks after they charged me, and only after I threatened to go to their office, did I finally get engine. Stalled on core deposit for four billing cycles. Now, I still haven't gotten my core return deposit, their website is closed, won't answer any phone lines. I will be contacting the Monroe CO. DA and the sheriff's dept. If this business still is running out of the address posted on the reciept, I will be taking a drive there.

I ordered a engine on 7/18/08. It was not delivered to my mechanic until late July 2008. When my mechanic called to have engine picked up to took several calls. Engine fully was picked up Oct 15, 2008. Have yet to receive refund of core charge. Have called but mailbox is always full; wrote letters but no help there. Stay trying to get in touch with company.

Called 11/4/08 bought and paid for caterpillar engine, was told I would see engine in eight to ten days. Now 11/25/08 no engine wont return any phone calls, cant reach anyone at there business. Have made more than 25 calls and left message. Stay as far away from these folks as you can. I am already into this for $9650.00. Not a very good feeling.

This "company" suffers from Multiple Personality Disorder, and each individual identity cannot be held responsible for the claims, actions, or lack there-of, and/or refunds of any such other identity.
http://www.aftermarketnews.com/Item/26263/atk_vege_acquires_orient_engines.aspx

http://www.jer-us.com/aboutus.html

http://start.cortera.com/company/research/k2k9lsk1j/orient-engine-inc/

http://www.planetfeedback.com/atk+north+america/overall+experience/warranty+new+auto+engine/63242

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Rhino, ATK, Orient Engines, JER (Japanese engine remanufacturers), Power Pro so on and so on... are all the same group of people from what I can tell. -
I have $1, 900 in a Reman. LB 22R-TEC with overheating/air in coolant issues, which I purchased from "JER". I received with the engine an "engine test report" which claimed the compression was 181-183 lbs. This worried me as the factory spec is 149lbs, 120 min., and here mine is producing only 115 lbs. or so on all four @ less than 3K miles, on head gasket number 2 with ARP Head Studs torqued to 80 ft. Lbs. A. carbon test confirmed my suspicion of exhaust air in cooling system. Which leads me to believe they sent me a bad block. When I called the number on my invoice, I got "ATK". The woman I spoke with said they were not affiliated with JER in any way and believed they went out of business some time ago, and that they probably would not warranty their product, but I should receive a call from the manager tomorrow. We'll see...
Seems to me to be a fly by night, national rip-off business with several alias', which they use to place blame on "the other company". - I wanna be the leader of this pack of pissed off people who want their money back. Can anyone spot me a few bucks for a top-notch lawer?

My brother is also being ripped off by Rhino-they shipped a defective engine and won't stand behind it, won't refund the core from the original engine and won't pay the mechanic as the warranty states. This happened last summer and he still has not been able to get anyone to talk to him about it. I guess that if they went bankrupt that would explain why they won't answer the phone even after the credit card company got involved. Is there anyone who knows what can be done?

I agree with what you guys are saying! I want my money back! I bought an engine for like 2500+a core charge which never went back on my debit card! I am very upset that this happened to me! Please contact me at fcdgreg@yahoo.com if there is a class action suit against them!
THANKS,
GREG

The same thing is happening to me. I bought my engine on December of 2007 I am still waiting for my core refund and it's 3/10/09. I called them several times and was told it checked out fine and they had no idea why I hadn't been refunded but I couldn't be pushed to the front of the refund line I would have to wait. Now it has been serveral months and no one answers now the number s out of service and the website is gone! I will be glad to join the class action suit if anyone knows of one please ley me know too.

We bought a transmission for our son back on 9/29/2008. They were slow getting us the transmission, but we did recieve it. However we did get stung for the $250 core re-embursment. They told us it had been recieved on two occasions but had not been inspected yet and as soon as it was inspected our credit card would be credited. It's 2/19/2009 and today I found out that they're website has dissapeared and phone numbers no longer work. I spoke with representative from Man-Trans. L.L.C. who told me they went bankrupt in Dec. 2008. The invoice says "subsidiary of Blue Venture Solutions". Can't find them on the internet either... If anybody knows of a class action let me know I'd like to get mine back too! (my3boys5@comcast.net)... sounds like street corner 3 card Monty to me!

Sounds like these jerks are screwing a lot of people over. I purchased a Rhino engine two years ago (12/07). They were quick to send the engine but a year later the engine was leaking water. I called Rhino engines and they sent the replacement parts and told me to pay the labor and they would reimburse me. I am glad that they sent the parts b/c my truck runs fine now, but the labor that is supposed to be covered under warranty was $700.00. I was told by the warranty dept. that the check was processed and I would receive it in three weeks. Well it has been four months now and I have been calling and leaving messages everyday for the last two months. NO ONE HAS CALLED ME BACK. The email address I have for Craig Smith is no longer a working email and I can not get anyone from any dept. to call me. I am thinking of flying to NY to find some ###s to "talk" to.

Extremely poor service! I have had the same problems as everyone else on this page. Excuses all along the way, no engine for 3 months, poor or no service, and NEVER received core charge back. I will be calling the monroe county sheriffs office, att general, and better business bureau. My engine blew up in less than 3k miles and no call backs or answers to emails. I will get my money back and if there is a class action on them I would love to be in on it.

By the way if any one needs the numbers for the offices to file the same problems like I did, which you should to get your money back and stop them, call these numbers:
Monroe Co. Att. Gen at [protected]
Monroe County Sheriff s at [protected]
NY Monroe County Better Business Bureau at [protected]
or [protected]

thank you dennis for original post of numbers

Got my engine no problem, in reasonable time, June 08 timeframe, though I did call once. They told me they were waiting on parts, but it came pretty soon after. And to date, no problem with the Honda replacement engine. My problem is getting my $200 core refunded. The only time they did answer the phone, I was told they were running behind, but I should see it in two weeks. That was a month ago. I haven't been able to talk to any of them since. Pretty frustrated, but glad to know I'm not the only one. There's strength in numbers

I had a warranty claim on an engine from Rhino Engines. They had me contact ATK, who is the manufacturer of the engine. ATK was fantastic about handling the warranty claim, and they submitted a payment to Rhino for the portion that was covered by warranty. Guess what? I have not recieved the payment from Rhino. I also can not get them to return any phone calls. ATK suggested that I contact this A-hole "Tim". Still no luck. Now they suggested that I take legal action just as they have.

BEWARE! I think the same guys are now operating as Gator engines.

I totally agree, these aholes need to be shut down for good.I think the better business bureau need to take alook at these complaints.Tim and his foney Cindy that nows nothing but lies can kiss my ###!

I too will be calling the Atty General to lodge my complaint. It is amazing that they have remained in bussiness this long.

OOOPS. My problems began in 2007, not 2004 as I stated above. By the way, I called the Monroe Atty General number above and they are going to mediate. They have had multiple complaints and knew the company immediately by name.

Thank you for that info.

I hate to break it to all of you but our problems began in 2004 and still are not resolved. We had the same problems as you have had. We ordered an engine for an S-10 in 2004. We did receive the engine, had it installed by a certified engine mechanice and voila - the engine was no good. They finally sent a replacement engine which he had installed by an engine shop and guess what - it was the wrong engine. The third engine is still sitting in the truck which is sitting outside at the engine shop rotting away. the custom rims have rusted out, the floor board has rusted through and it goes on and on. The was a restored 87 S-10. They will do nothing. They will not pay their bill, they will not replace the engine and they will not refund our money. They claim it is all our fault - we did something wrong. Warranty bounces you to sales and sales bounces you to warranty. They are the most obnoxious, rude crew I have ever dealt with. I have even been called the "loud mouthed bit.. in the background by greg. At one point Tim promised full payment within 2 days so my son rented a car. His choice was to lose his job. $1500 in car rental later he bought on old truck just to get to work and back. He just lost his job because of personal problems directly related to this company.
HOWEVER - TIM CONE is the "so called" president of the outfit. And he lies. I would like to suit them and believe we could all do this together.

I agree, call the attorney general today. The more complaints, the more chance of success that they will have to perform their job or reimburse.

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I have commented and filed complaints but here's what I got out of all of this.
DO NOT CANCLE. DO DISPUTE. Call your credit card company and dispute for produce not received that was paid for. Next If you have not called Monroe Co. Att. Gen at [protected] and Monroe County Sheriff s at [protected] and file a report, Please do ASAP. With out a report charges can't be filed.
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I got my engine after waiting over 2 months and $1, 500. in rental fees not including gas. still waiting on that core pick-up and refund but I don't imagine I'll see that. To Tim and Cindy " Go ### Yourself "