Sandos reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about Sandos
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Beware and cautious when approached by the aggressive salesperson offering you &free stuff& to go to a vacation club-meeting while on vacati
While on vacation in Cozumel, Mexico, November 2008, my husband and I were aggressively approached about selling our already owned vacation club with Sol Melia and to purchase the Sandos vacation club with Royal Elite. We were assured that Royal Elite at Sandos Hotels & Resorts would pay the balance due on our Sol Melia vacation club and we would become new members with them. Obviously, there is no need to have two vacation clubs. While in Mexico, we paid the initial down payment for membership with Royal Elite at Sandos Hotels & Resorts. Our expectations of Royal Elite at Sandos Hotels & Resorts as presented to us by them that they conducted a higher level of customer service and excellent quality of hotel accommodations. We were told that the first monthly payment would be due in December 2008. Problems started early when we returned home with the inability to reach a live person at Royal Elite at Sandos Hotels & Resorts for answers to our questions. Therefore, the first monthly payment was not paid until January 2009. We had several questions and gave them more than a reasonable opportunity to respond and correct the issues.
In addition, we sent several emails to Royal Elite at Sandos Hotels & Resorts with specific questions about membership and the finalization of the purchase of our current vacation membership with Sol Melia. We received only one response informing us that we should receive answers to our questions in the near future. We never did receive any future responses. Again, we made several phone calls to Royal Elite at Sandos Hotels & Resorts and received no responses.
Royal Elite at Sandos Hotels & Resorts aggressively took our money from the credit card; however, they refuse to respond to our emails or telephone calls. They need to be put in check: corrected, monitored and controlled. As a result, their serious fraudulent (stated our Sol Melia vacation club account would be paid off), unscrupulous (would not reply to our emails and telephones calls concerning paying off our Sol Melia vacation club), breach of contract (did not pay off our Sol Melia vacation club account) by Royal Elite at Sandos Hotels & Resorts are the reasons we had to request that our bank close our the credit card and reclaim the monies. We do not need or want a business relationship with a company that outright disrespects, lies, ignores and take advantage of the consumers.
Beware and cautious when approached by the aggressive salesperson offering you "free stuff" to go to a vacation club-meeting while on vacation. You can be "easy-pickings" because you are on vacation and relaxed--and they know that. Therefore, do not make any serious business or financial decisions while vacationing—period!
Timeshare
When on hoilday in Mexico 3 weeks ago, we were hasseled in to getting a timeshare, 28 days thay said we had to cancel, now we are home alot of things we have found out are not true, so we cancelled but we can not get our depoist back of nearly 800 pound.We were told timeshare were rip ofs but the deal we thought we were getting was to good to be true, that...
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So you signed a contract for a lifetime and paid money too? What a sucker! Ha ha!
Now you think people will ready this and think they are mean and miss the fact that you are stupid enough to sign a lifetime contract and pay money toward it? They will thinks as I do, your stupid and deserve to be screwed if your that stupid. Good luck getting out of this.
EVERYONE! Write the President, your U.S. Congresspeople, and the Attorney General’s Office! LIFETIME CONTRACTS SHOULD NOT BE ALLOWED!
Sign the petition at
https://www.change.org/petitions/president-obama-u-s-congress-u-s-attorney-general-allow-timeshare-owners-to-get-out-of-their-lifetime-contracts#
and post this to as many boards as you can!
We purchased a Royal Elite timeshare with Sandos Caracol for a studio unit. One year later when we attempted to book the unit we were sold, we were told that unit does not actually exist at that resort. We can go to the "Superior" room, or pay extra weeks to be upgraded, IF they can accomodate us at the time. They are deceitful. Beware! We are not the only ones, this is a forum with more angry Royal Elite Timeshare owners:
http://www.timesharescam.com/timeshare-complaints-resorts-black-list/6-royal-elite-sandos-timeshare-complaints/
This is a scammer! This above comment is false and you can click their profile to see they have posted that comment 100 times! Sandos reached out to this person and if you have a real complaint that is where to file it. This is a joke complaint board and you should do more research. Sandos has a solid company and vacation club.
Dear Royal Elite Vacation Club Members,
We have created a Quality Control Department within Customer Service for any clarification or special assistance you may need about your Royal Elite Vacation Club membership.
We also recommend you to visit our website for information and News about your membership www.royalelite.com such as New Royal Elite Units, New Water Park and Kids Club and a Members Only Beach Club at Sandos Caracol, New Resort Sandos San Blas at Canary Islands, etc...
Please feel free to contact us:
Quality Control Department
• E-mail Address:
customerservice10@royalelite.com, customerservice11@royalelite.com, customerservice12@royalelite.com
* From Mexico: [protected]
* From Canadá/Usa: [protected]
* From everywhere: [protected] Ext. 3208, 3207, 3213
Reservations Department
* E-mail Address: reservas@royalelite.com
* From Mexico: [protected]
* From Canadá/Usa: [protected] Ext. 3203, 3204, 3205
* From everywhere: [protected] Ext. 3203, 3204, 3205
Customer Service Department
* E-mail Address: customerservice@royalelite.com
* From Mexico: [protected]
* From Canadá/Usa: [protected]
* From everywhere: [protected] Ext. 3200
Finance Department
* Correo Electrónico: finanzas@royalelite.com
* From Mexico: [protected] Ext. 4248 / 4278
* From Canadá/Usa: [protected] Ext. 4248 / 4278
* From everywhere: [protected] Ext.3240
Sincerely,
Erick Ferrari
Customer Service Manager
Royal Elite Sandos Hotels
Tel: [protected] Ext 3200
Desde Mexico: [protected]
From USA/CAN: [protected]
customerservice1@royalelite.com
www.royalelite.com
www.sandos.com