Sunrun reviews and complaints

Here is my timeline of my solar project with Sunrun:

Agreement signed September 17

Design Plans signed October 11

My HOA approval completed October 26

Solar equipment installation December 13

Inspection performed January 6 - Failed inspection

Since January 6 no action has been performed. No status or communication from Sunrun representatives been provided.

Sunrun has installed useless equipment on my home.

Update 5... Stay tuned... There will be more.

Update 4... What makes matters worse, I checked the City Inspection website to find out what time the Inspector is going to arrive on 01/21/2022, and I was shocked to find out that the inspection was CANCELLED. I am trying very hard to keep my cool, but I have had enough. Perhaps a visit with my Attorney is in order. Let's see if they even bother to call me about the cancellation.

Update 3... A technician (of sorts) showed up unannounced on 01/20/2022 driving a personal vehicle and parking in my driveway) put the necessary stickers in the electric boxes and conduit but NEVER fixed the incorrect electrical box. He said he would call for an electrician to fix in the afternoon, so it will pass inspection tomorrow. So it is now early evening and did an electrician show up? Oh? You know the answer to that!

Update 2... So now I am past being nice and am extremely demanding with many more emails and text messages. Finally, someone in authority with them arranged a re-inspection with the city inspector for 01/21/2022.

Update 1... So after many more communications, I was assured that someone would complete my solar problems and the inspection by the city would be finalized by 01/13/2022. As expected, no one from Sunrun/Vivint showed up and the Inspector was sent away.

* START READING HERE FOR FULL STORY*

This is an email I sent after 20 texts, emails, and phone calls. My opinion is to stay away from Sunrun/Vivint. The installation was not that good either.

They damaged part of my roof and the conduit they ran looks horrible. That is what you get when a rental truck (NO doubt it was a subcontractor) rolls up with all their stuff thrown in the back.

Good Day,

I have an issue that is not getting resolved and have been totally unsuccessful in previous emails and correspondence with reps from your company. Time is of the essence. My solar installation was completed on August 30, 2021 except for some electrical work due to the electrician not having the correct parts.

I was patient and understanding that an inspection from the City of Chula Vista Inspection Department might take approximately two months to complete. I was assured by your company that the entire process would only take 7-8 weeks. After three months, I started communicating with my sales rep to get a status report. I received the same canned speech every time that it was the fault of the City of Chula Vista Inspection Department as to why nothing was being done.

So now we are near five (5) months after install with incomplete work and no inspection. Taking matters into my hands, on January 6, 2022, I went to the City of Chula Vista Inspection Department and spoke with the Senior Inspector. He reviewed my file and noted that an inspection WAS NEVER SCHEDULED. He also told me that a final inspection could have been completed two months after installation.

What makes matters, no one can find our account in either Sunrun or Vivint.

I have scheduled an inspection with the City of Chula Vista Inspection Department for:

Thursday, January 13, 2022

I notified my sales rep of the inspection date but not sure if this information will get to the right department to finish my solar installation.

I am requesting that your company send any and all trades people to my home prior to the inspection date to get the solar system complete, so the final inspection will pass. The Senior Inspector also stated that a representative from Sunrun/Vivint must be on site with paperwork they need to sign off.

We can then move on to SDG&E for their approval and get the system finally turned on. I have spent hundreds of dollars in additional electric charges because of a failure on your part to follow up.

Please reply to this email as to when I can expect workers at my home.

Thank you in advance for your cooperation.

User's recommendation: DO NOT EVER USE SUNRUN/VIVINT.

Costco promoted sunrun at their store. Sunrun says they do solar for costco. They have this convoluted lease program, which some bloggers say they were sued for. But, the salesperson and instillation overall was ok. But if you are middle aged or a senior Do not buy from them! if you expect any assistance after that. In essence they will tell you we really do t appreciate your calling, we will NOT send anyone out to check your system, we monitor everything, leave us alone and don't bother us. ( there supervisors apparently promote this callous arrogant attitude in the young people they hire) Check the internet and Bbb, their customer service is the worst I've encountered in 60 years. Allot of solar companies out there, don't make the same mistake I did.