Thomson reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about Thomson
Welcome to our customer reviews and complaints page for Thomson . We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Thomson .
On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Thomson 's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.
Whether you're considering doing business with Thomson , or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.
Please feel free to browse our reviews and complaints and share your own experience with Thomson . Your feedback is an important part of our community and will help others make informed decisions.
Refrigerator / freezer
I have emailed customer service for the fifth time requesting a replacement part for cracked plastic bin in refrigerator upon purchasing. Sent all the information they requested along with copy of sales receipt and picture of cracked bin, yet they have responded back asking to send same information to another email address. No one will take ownership of simple issue to just mail out the part. Can you help?
Read full review of ThomsonPoor exchange rates
I will not use Thomson again for my holiday money. For £503 i received 650 Euros - with a bit of research I could have obtained 685 Euros, so in my eyes I have paid Thomson 35Euros extra - commission? Thomson rate today for exchanging £ for Euros was 1.2990. By far the worst rate - see comparetravelmoney.com - Thomson advertise 'no commission' but they simply gain by offering poor exchange rates.
The complaint has been investigated and resolved to the customer’s satisfaction.
Awful experience
I've exchanged money before with Thomson and always been relatively happy. So, when I booked a hotel for stopping in on my return from holiday in China, I had no hesitation amonut ordering some Hong Kong dollars and Chinese yen. I purchased my currency for £750 thinking all was well. But I was horrified the next day, when I found I could have purchased the same amount of currency elsewhere for £620, a loss of £130. I thought Thomson had made a genuine mistake. But they said "No", I had paid their going exchange rates. And could not do anything about it.
The complaint has been investigated and resolved to the customer’s satisfaction.
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had to make several phone calls whilst on hol in usa as travel agents completly missed one of our days out so we did not have a room for the night they are now saying that they will only pay for the phone call to them and not to customer services