TyrePower Werribee reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about TyrePower Werribee
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Dodgy people to deal with
I had my wheel alignment and balancing done here on the weekend. After leaving their workshop the steering of the car was vibrating violently over 70km/h. I could not return for a couple of days, but when I did return to the workshop and ask them to check the work performed they refuse and gave every crummy excuse under the sun.
Beware don't be conned by their one post reviews on their prefered website, these guys are dodgy
The complaint has been investigated and resolved to the customer’s satisfaction.
Poor customer service
I had my wheels balanced here before a long trip as one of the balancing weights had fallen off and caused the steering wheel to
vibrate. The next day we left for Sydney and immediately the steering wheel was vibrating when the car reached 90km/h.
Being on tight scheduled I had to continue with the journey and deal with the issue on my return to Melbourne.
I contacted Tyrepower Werribee and ask them to check the job they had perform balancing my wheels.
To my amazement they came out with a string of lame excuses to ignore the issue from 'you just drove 2000kms they are going to be out of balance" "tyres go out of balance the moment you leave the workshop " etc.
The complaint has been investigated and resolved to the customer’s satisfaction.
Hi Kelly,
I have just come across this post and it's unfortunate to hear your experience with our store. We have searched your name in our database and cannot find a match to be able to contact you direct. I understand this is an older post but regardless I would like the opportunity to go over the situation and hopefully get to the bottom of this.
When you get an opportunity could you call in, bring in your receipt and I will personally look into this matter for you.
For future records Tyrepower Werribee over the last several years has had a warranty policy of 30 day/2, 000km Guarantee on Wheel Alignments and 5, 000km Guarantee on all Wheel Balancing. So I am surprised that someone on our sales team would reject a warranty claim within 2 days of the work being performed.
Looking forward to assisting you.
Kind Regards,
Paul Joannou
General Manager
Tyrepower Werribee
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Hi Kelly,
I have just come across this post and it's unfortunate to hear your experience with our store. We have searched your name in our database and cannot find a match to be able to contact you direct. I understand this is an older post but regardless I would like the opportunity to go over the situation with you and hopefully get to the bottom of this.
When you get an opportunity could you call in, bring in your receipt and I will personally look into this matter.
For future records Tyrepower Werribee over the last several years has had a warranty policy of 30 day/2, 000km Guarantee on Wheel Alignments and 5, 000km Guarantee on all Wheel Balancing. So I am surprised that someone on our sales team would reject a warranty claim within 2 days of the work being performed.
Looking forward to assisting you.
Kind Regards,
Paul Joannou
General Manager
Tyrepower Werribee