United Studios Of America reviews and complaints

So, you didn't show up for your appoint to pick up your pics, and then you didn't send in the money to have them shipped! Stop whining!

I have currently worked for this company for over 5 years, and to the person who had fraudulant charges on their account I would advise you to check public records, as United Studios does employ thousands of people accross the nation and THEY DO PRESS CHARGES against employees that steal from the company and the customers. As others have mentioned, for $10 you are receiving a great price for 18 pictures. The company only makes money if you order additional pictures. This has been one of the best companies I have ever worked for. Like any company, they have had some occasional problems with the lab, thus delaying pictures being shipped at the promised time. Keep in mind the time frame you are given is an estimate, and especially with the holidays this year, we received an unexpectedly high volume of orders for plaques and canvas portraits. As far as the managers in Arizona, I will personally see to it that the VP of Operations and our owner is made aware of your of your concerns. We have been in business for over 20 years and although it is hard to get back to everyone in a timely manner when we get thousands of calls a day from people wanting to place additional orders, ect. if you have a complaint or need immediate attention I suggest visiting our website and contacting us via email through our website. We are a company that stands behind our word and we guarantee satisfaction to ALL of our customers. Although we do not generally issue refunds (which is stated on your certificates at the time of purchase) we do offer to re-shoot any and all portraits that customers are unhappy with. We set up appointments for you when you pay the $10.00 and although we do expect our photographers to call all the appointments, that doesnt always happen, which is why we write the date and time of your appointment on your certificate. If you do not use your certificate for the appointment scheduled, you are not out your money, we will still honor your certificate (no matter how long ago you bought it). Also if you were to go to JCPenneys Sears, Lifetouch, Picture People, ect they charge you a sitting fee per person, and we do not, so you are saving a significant amount of money on sitting fees alone. Also our additional pictures are not always high priced, there are times that we run specials of $5.00 per sheet. Also our sales reps are trained to tell EVERY customer to call or email us if they can not make their original appointment and we will honor their certificate at another location. As far as the back drop used for our pictures, we use a green screen, so it doesnt matter what it looks like to the naked eye, we digitally enhance the portraits with the background selected by the customer. You are not gonna find a company that cares more about customers than we do. Please email us with your concerns and someone will get back with you in a timely manner!

I agree with all the comment about this company. I was in Kroger for christmas
and purchase picture for the childrens. I ask my nieces to pick the pictures up i had
to work and so did my nieces. well she forget so i called United Studios and ask if they
could put them in the mail, the young lady said she could. that was Monday on Thursday still no picture so i called and they give me the General Manager name
Micheal Ray he was rude he said why didin't you pick the picture up when i was out there.
i said what did you just said, he said again why didin't you pick them up when i was out
their. i told he you don't have the right to ask me that, he said why he repeat it again
i told him i was going to call his company he did'nt care. Micheal ask me again. mangement is rude . This company is fake and a fraud Micheal Ray was ugly and hateful this type of behavoir is unacceptable to all consumers.

Contact us via our website and we will schedule you at a different location of your convience. We are currently shooting a Cleveland Ave location and a few others in the Columbus area. All of our sales reps are trained to tell our customers NOT to throw away their certificate if they do not make it to their appointment or if some type of mishap happens. We guarantee customer satisfaction. So our sales reps ARE supposed to tell EVERY customer to contact us if they do not use their certificate. I have been with this company for 5 years and they have ALWAYS made things right when things go wrong.

You can call the number on your coupon and have your pictures taken at any location they are shooting at any time in the future. They never tell you that. Also, report this company to your attorney general's office and the better business bureau. Put them out of business.

I took my pictures in January, picked them up in February. When I picked up my pictures I also viewed my additional pictures which were absolutely PRECIOUS! I paid to get a canvas which I was informed that it would take 6-8 weeks to be shipped. I received my pictures in 4 weeks and I LOVE IT! I am very pleased and I cant wait to have another canvas of my second child made :) THANK YOU portraits usa

I totally agree with tis comment. I went tokroger in Macon, Ga. Piad $10 for my family portrait to be taken. However, the day I was scheduled to take my family pictures I had an family emergency. There was no way I could be at Kroger to smile for a picture and I had recieved aphone call that my grandmother was being admitted into the ICU, due to her having a stroke. I contacted the customer service number in Cartersville, Ga. and the lady that answered the phone and told me that I could not recieve a refund and that she would not be in Macon again for 6 mnths. Keep in mind this lady was very rude she told me that she was the boss and that she didn't have asupervisor. I wouldn't reccommend this company to anyone. I feel if that $10 is that inpmortant they can keep it. Hopefully my story will keep someone from going through what I went through. They'll loose more in the end!

i didnt have a great experience, but i didnt have a all bad experience with them either. they charge us for a reservation and a charge fee for sitting(what ever that was). when we took the pictures we didnt get to see the pictures after each shoot. 3 weeks laters we went back to the place where we took the pictures, our appointment was for 1215, noone saw us till 1. the guy who show use the pictures was bad, he mumbled in a low voice the whole time, if the picture werent good i would have just left because of him. the end results were very nice. the customer service was bad, but the product was good, very expensive but good.

This company services many thousands of customers per year, they are sure to run into a few unbalanced people.

God, what an idiot! And a liar!

I DON’T CARE IF YOU WORKED FOR THEM YOU DON’T WORK FOR THEM ANYMORE, MAYBE IF YOU DID PEOPLE WOULD NOT BE COMPLAINING. I WILL NEVER BUY PICTURES FROM UNITED STUDIOS OF AMERICA AGAIN, OR ANY COMPANY THAT IS IN KROGER TRYING TO SELL PICTURES! I do understand that things do happen during the process of things. First off I paid up front just like everyone else. $10.00 for the package of pictures & $6.00 sitting fee which I was glad to pay. If this company is hiring people that they are not sure of then they should not have these people representing there company in the first place, THEY NEED TO DO MORE RESEARCH ON WHOM THERE HIRING! People should not have to pursue legal actions due to stupidity. I went to pick up my pictures on my lunch break during the time they had scheduled for me to pick them up. I knew it would take a little longer than an hour, due to the extra pictures that were taken, which I knew they would be trying to sell me additional pictures which I did plan to purchase extra. When I arrived at my Kroger on Hwy 78 in Stone Mountain, there was a lady ahead of me. When I asked the guy how long it was going to be he rudely told me I DON'T KNOW! I was very upset because he did not give me a good answer. I asked the lady that was ahead of me how long she has been waiting she told me 11:00am need I remind you my appointment was at 1:00pm which I was on time for. Don't set up scheduled appointments if you are not going to keep them. Then the ###er had the nerve to tell me to sit down...Excuse me I am a grown ### woman not a ###ing child, after that I said the hell with that and went back to work. My damn job is way more important than those pictures. There was no way in hell I was going to wait that damn long for some pictures I have paid for. I tried calling that [protected] number and got the damn voicemail too. Next time I want to do a family picture I will pay a TRUE PROFESSIONAL & PAY THE PROFESSIONAL PRICE. I feel like the guy was very unprofessional and rude as hell. If the company needs $16.00 that ###ing bad they can keep it, because it is not hurting my wallet at all!

I have currently worked for this company for over 5 years, and to the person who had fraudulant charges on their account I would advise you to check public records, as United Studios does employ thousands of people accross the nation and THEY DO PRESS CHARGES against employees that steal from the company and the customers. As others have mentioned, for $10 you are receiving a great price for 18 pictures. The company only makes money if you order additional pictures. This has been one of the best companies I have ever worked for. Like any company, they have had some occasional problems with the lab, thus delaying pictures being shipped at the promised time. Keep in mind the time frame you are given is an estimate, and especially with the holidays this year, we received an unexpectedly high volume of orders for plaques and canvas portraits. As far as the managers in Arizona, I will personally see to it that the VP of Operations and our owner is made aware of your of your concerns. We have been in business for over 20 years and although it is hard to get back to everyone in a timely manner when we get thousands of calls a day from people wanting to place additional orders, ect. if you have a complaint or need immediate attention I suggest visiting our website and contacting us via email through our website. We are a company that stands behind our word and we guarantee satisfaction to ALL of our customers. Although we do not generally issue refunds (which is stated on your certificates at the time of purchase) we do offer to re-shoot any and all portraits that customers are unhappy with. We set up appointments for you when you pay the $10.00 and although we do expect our photographers to call all the appointments, that doesnt always happen, which is why we write the date and time of your appointment on your certificate. If you do not use your certificate for the appointment scheduled, you are not out your money, we will still honor your certificate (no matter how long ago you bought it). Also if you were to go to JCPenneys Sears, Lifetouch, Picture People, ect they charge you a sitting fee per person, and we do not, so you are saving a significant amount of money on sitting fees alone. Also our additional pictures are not always high priced, there are times that we run specials of $5.00 per sheet. Also our sales reps are trained to tell EVERY customer to call or email us if they can not make their original appointment and we will honor their certificate at another location. As far as the back drop used for our pictures, we use a green screen, so it doesnt matter what it looks like to the naked eye, we digitally enhance the portraits with the background selected by the customer. You are not gonna find a company that cares more about customers than we do. Please email us with your concerns and someone will get back with you in a timely manner! Our corporate # is not a Georgia #, we are located in Massilon Ohio. Can you please provide me with the name of the person whose # is posted above? Our Corporate # is [protected]. We will pursue legal matters against the individuals using our name illegally. Please contact us immediately regarding your concerns. Thank you.

I got a self portrait taken two weeks ago.. paid up front. I have been calling the [protected] number... left messages no call back. I trusted the promotion because I trust Kroger's; maybe Kroger on Covington Hwy in Lithonia Ga. should take some responsibility here?

I got my family portraits taken by United Studios 2 months ago paid for them. I have left message after message and still have no pictures. What do i do? I want my pictures.

Did either of you try contacting us via our website? honestly we get thousands of calls a day from people all over the country wanting to order additional portraits so it is hard to get back to everyone in a timely manner. So contact us via the website and I'm positive you will receive a more timely response. We are a company that stands behind our word and we guarantee satisfation to ALL of our customers.

My husband, my daughter and I also had the same thing happen at Kroger but what the difference was we paid the $10 and had are pictures taken the next week then they gave us a day to come back to pick the pictures that we wanted when i went back they wanted us to $200.00 for the Pictures so me and my husband really like the pictures and agreed to pay the money for a package well here's where are problem started they gave us some of the pictures before and then after we paied that rest they would send them in the mail. Well we paid off the pictures before thanksgiving and we have still not seen the rest of the pictures or the frames that comes with it. We have tried calling the number they gave to us and no answer we called the number that the bank had and now anwer! please do not be fooled by these people they are RIP OFF'S So next time you walk into a Kroger and United Studios or any other people trying to sale anything Learn from are Misstakes JUST WALK AWAY!

Hello! I used to work for United Studios if America! The entire company is a scam! They also scam the employees! We had one guy that would take a customers credit card info, then later in the evening would call a pizza shop and order his dinner using the customers info! Bam, free dinner! Yes he was caught and actually did jail time! But it happens a lot... But the company lies to employees and cheat them out of hotel money, cheat them out of pay and make them all share rooms at hotels and send kids without drivers licenses or cars with older employees that drive. And no compensation to that driver for gas or wear and tear on the car! I hated it but was stuck, I had a family to feed! Had to do it until I could find something else! Oh, it was a treat wirking for them... lol. That company is a joke!

i was approached in a kroger grocery store in conyers, ga by a woman asking if i wanted to take advantage of a picture deal they were having where i would pay $10 that day to have my picture taken at a later scheduled date. i was to pay a $6 sitting fee on the date that i was scheduled to take my pictures and i was to receive 1 10x13, 2 5x7's, n 16 wallets for the $16 that i payed. when i came back on the date i was scheduled to pick up my pictures the sales lady tried to sell me 3 or 4 different packages ranging from almost $200-$500. when i declined she handed me 1 10x13, 1 5x7 (instead of the 2 that i was promised in the beginning), and 16 "mini-wallets" (instead of the 16 wallets i was promised). all of the pictures were of the same pose and i didn't even get to pick which pose i wanted. wat a scam! i can honestly say that i would never have my picture taken by united studios again because although the photographer was excellent the salespeople and the company ripped me off. i would not recommend united studios to anyone!

does anyone know how to get ahold of them.. or is the company out of business?

As the Trainer and new sales Rep. I ensure consumer satisfatction and company politeness. The Michigan area holds no accountability for expanded company problems. The happiness and comfortabiltiy of our consumers is a number one priorty, I as a sales representative for Portraits USA and Eternal light Studios will hold full responsibilty and will ensure that every constumer will be content and serviced to the full of my companys ability. I aplogize for the problems occured with United Studios of America and I wish to correct all problems created by our main corrporation. You are welcome to contact me at arris4_when@yahoo.com and please label the message with your name and area you purchased the original coupon. To our consumers we offer a new line of products at better prices and have a brand new group of employees to handle and deliver great servives. My name Is Kristofer Horne and I guarreente satisfaction to all consumers and wish to see you soon for our new productions.

Kristofer Horne

I worked for united studios for 10 years. This was the best company I ever worked for. I realize some of you posting comments are ex employees that didn't have the ability to get the job done and now have to pretend to be a real customer with a real complaint and try to slam the company. Get over it. Your a small thinker and couldn't stand the rejection. I appreciate the excellent quality and the principles of the business. They do the pledge and say a prayer before every meeting. How many companies still do that? I understand their are some valid complaints and should be taken seriously. This company has done so much for the community and for struggling families during Christmas time by doing free pictures. Many of them donate their time to charity. I love United studios. I realize when ever you deal with humans their will be issues. I get my portraits taken every year with them and had the come to my church and take pictures for free of every family that came to the Easter service. Have a day

I agree. This company is a scam. Don't get me wrong, the pictures came out so beautiful that i ordered more. I went in June to take the pictures, on June 18th i went to pick them up and gave them 3 checks that totaled $350.00, i was told i would get my pictures in 3 to 4 weeks. It is now August and have not received a thing, i call the phone # and i just get a voicemail, i have left messages and they have not called me back. All i want is to get my pictures, if i do not receive them, i will do a chargeback and get my money back.

In response to NeverAgain1973 these allegations of a name change are totally inaccurate. You are committing corporate slander and you will be dealt with appropriately. Portraits USA is an entirely different company in a different state with different ownership. United Studios no longer exists. Portraits USA was gracious enough to offer opportunities to certain employees upon its inception but is again an entirely different company. It is an entirely different business model than United Studios of America. So let this be a warning that you will hear from our legal counsel if these types of false and erroneous statements appear on this or other bulletins on the Internet. If any customer has any questions, please feel free to call me at [protected] to discuss.

United Studios of America HAS CHANGED THEIR NAME TO PORTRAITS USA, why would a company change their name, could it be th 40 plus Attorney Generals Reports ot the ohio Attorney Generals Office, could it be the bankruptcy, could it be the 100's of BBB reports (PORTRAITS USA / UNITED STUDIOS scores a F) . The company just cant deliver the pre paid product, they can't do the right thing their are 3 new 2010 Attorney Generals reports allready. Same company Same problems.

HAHA...I use to work for that company..and NEVER again...was the guy a black guy? email me oskygirl27 at yahoo

okay will im from memphis tn and my family paid 7 bucks for the 10x15 i think and a 6buck waiting fee. now i was told by the nice lady that 7 bucks was for the first picture. she seem pretty fair to me and said for any additional pictures to bring some money and if i didnt have alot of money that they'll work something out with me far as how many pictures i would receive for that lumpsome. so i would let you know if this is scam or not and my pictures will be here on the 4th of august so till then i hope nobody else gets scamed but pictures are really high so that might be their prices for them