VIP Finance reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about VIP Finance
Welcome to our customer reviews and complaints page for VIP Finance. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with VIP Finance.
On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used VIP Finance's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.
Whether you're considering doing business with VIP Finance, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.
Please feel free to browse our reviews and complaints and share your own experience with VIP Finance. Your feedback is an important part of our community and will help others make informed decisions.
Auto Club
I took out a car title loan with VIP Financing 07/20/10 for $900. Originally the loan was financed and I was supposed to pay back $1033. To date I have paid back $1730. After closely looking at all of my payments, I noticed that the loan amount wasn't decreasing. So, I inquired about the total amount to the manager, Jake. He informed me that I am responsible for payments for an "Auto Club" that VIP Financing provides for their customers. I asked to get out of the "Auto Club" because I have full coverage insurance on my car with Progressive insurance, and roadside assistance is included. The "Auto Club" and my insurance company's roadside assistance provides the same services/assistance. I am to pay $50 a week towards the "Auto Club". All monies I had paid out prior to VIP Financing was going towards the "Auto Club". I informed and provided proof to VIP Financing that I do not need their "Auto Club" coverage and I want all payments to go towards the principle. I was told that I could not get out of the contract agreement, because I signed up for it. Actually, I wasn't told I could opt out of not getting the "Auto Club" service plan, if so, I wouldn't have signed for it. I still owe $843, until I pay that amount in full, I will be responsible of the $50 payments. I feel this company is a rip off, and does not provide good customer service. Prior to contacting the BBB, I tried to contact an upper management (chain of command) to address my concerns. I was told that I could only communicate directly with Jake at the local office. I am currently unemployed, and any extra monies need to go towards the principle, not the "Auto Club".
The complaint has been investigated and resolved to the customer’s satisfaction.
Stay away
I have been doing business with this company for over 3 years and have never had a problem up until now. I fell behind on my principal pmts and made a pmt plan with Crystal the nice loan rep. I was scheduled to pay of the 15th but was late 4 days, this is not typical for me as I always come in about that time and pay my bill. At 1am this morning I got a...
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