Wix.com reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about Wix.com
Welcome to our customer reviews and complaints page for Wix.com. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Wix.com.
On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Wix.com's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.
Whether you're considering doing business with Wix.com, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.
Please feel free to browse our reviews and complaints and share your own experience with Wix.com. Your feedback is an important part of our community and will help others make informed decisions.
theft
This company charged me twice on my order. When I cancelled after a few days of realizing they do not provide you with the deals promised, I was not refunded my all of my money. It has been over two weeks and they continue to say I have been refunded and it takes 7 days to see it. They are lacking even conception of time. This website is obviously run by drugged up college kids hard up for cash.
BE FOREWARNED: WIX IS A TRUE SCAM.
They must be investigated as these crimes will only continue and companies like these need to be made an example of. I should have looked into who started this company, I would have never done business with them, or lack thereof.
The complaint has been investigated and resolved to the customer’s satisfaction.
stolen money from customer
I paid for 1 year premium service from wix.com back in June. I recently changed the style of my website and wanted to cancel the existing site and transfer the rest over to the new website. I found out that I have to pay for the rest. Apparently, you cannot transfer your old site to the new one. They tell you, you can. Truth be Told, THEY WILL ROB YOU! The customer service is HORRIBLE and do not aim to help customers.
DO NOT SIGN UP WITH WIX.COM. SAVE YOUR MONEY AND GO SOMEWHERE ELSE.
Hello to all Wix users,
Our support staff is committed to our users and as we continue to expand, it is important for us to make sure that anyone who uses Wix feels that they are being heard and addressed.
After all, our main goal is to keep our users satisfied with our product and our service. We are here to serve you, our users, and we
are eager to address the issues you have stated above/below.
Please post a comment in the following link and we will do everything
we can to resolve any technical or billing issue you may have:
http://www.wix.com/support/forum/flash/other/other/wix-unresolved-issues
Thanks,
Jordan Wix Team
I built a website for charity last year using wix and decided to upgrade as it was a photo competition and I wanted more storage. The site expired in June 2011 and wix just took the money from my account and renewed it. I have had websites before and they always send reminders and would never just debit a customer's account. I have now cancelled but I cannot get a refund as it is not the "trial period" - this is theft as far as I am concerned. The most frustrating thing is there is no customer contact or service. Unfortunately I am in England and this company is in the US - A report or complaint to trading standards here would have this company shut down. Please stay away from wix upgrades and do not ever hand over you bank details to them. The sad thing is, the stolen money could have gone to my charity. Stay clear from these dishonest people.
poor customer service
I attempted to build a website. I thought the site was pretty good, however, there was absolutely no customer support. No phone number no nothing. I googled "wix.com phone number customer support", but the only thing that came up was numerous other people who were unsatisfied with their lack of technical support. I was forced to email them and got a...
Read full review of AGORA Community Services and 4 commentspaid them, no product
I paid Wix $194 for their premium package, based on their assurance that html would be available on their site in a few days. 28 days later, no html as well as other issues (them posting our unfinished web site!), no google, no anything! They have no customer service, don't respond to email, and will not return my money. I noticed there were over 44, 000 hits on their complaint page. I wish I had seen that before I signed up.
Wix is the worst company I have ever dealt with. Everyone burned by Wix should file a complaint with the FTC, it's the only way these jerks will stop.
customer service, refused to cancecel service
The website building company from the pit. I signed up for their premium website building package. I found that their product wasn't going to meet my needs. I tried to contact them to cancel my order but could never get them... you can only contact them by email and they will never get back to you. They were ignoring me and still charging my account. I sent...
Read full review of AGORA Community Services and 13 commentsstealing money
I have purchased via online the website that Wix has hosted. It is a payment done on a month to month basis. i have the receit proving my first purchase on the 29th of september 2009. My credit card summary shows deduction of money made by wix.com starting from the 25th of september. Two or as many as three times deducted at the same day, and a couple of...
Read full review of AGORA Community Services and 56 commentsGiving a Voice to Consumers
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