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CB Telecommunications RingCentral Gave me number formerly belonging to psychiatric, center, would not fix for months
RingCentral

RingCentral review: Gave me number formerly belonging to psychiatric, center, would not fix for months

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5:46 pm EDT
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Signed up for service 11/22 to integrate it with Ad Sales Genius. Was assigned phone number I soon found out was formerly belonging to a psychiatric center serving school systems, and the public. Contacted RC rep multiple times via email to complain and tell him we cannot use this number, and we have never made a single call outbound or advertised a RC number, and finally in March of this year they gave me two whole months credit, refused to cancel account because of contract, gave me a new number which I really didn't want and no longer can use, the ship for onboarding into ASG and training my team sales last year. Answered recent survey, told it what happened, they call me, swear they are gonna sort this for me, so I get a voice mail from somebody there, call back, same old song and dance, I can't cancel there are two more months to go. So Ring Central took $2400 from my small business for a service I could not use, would not help when I needed it, changed number when I did not want service any longer, and forced me to pay or they would sue me. Stay far away from them. We were inundated with desperate calls from spouses, parents, mentally ill people needing help, school counselors needing services for children, it was traumatic and Ring Central could not possibly have cared less. Hope they enjoyed our $2400.

Desired outcome: Refund the full year of non-used services and cancel contract now

Update by artistpro
Sep 07, 2023 5:17 pm EDT

Here is a small sampling of the voicemails we got. Ring Central could not have cared less.

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