Risas Dental and Braces
Reviews and Complaints

Unethical. Unprofessional. Customer service is sorely lacking. Not patient oriented.

Dr. G and Assistant Blanca were great in getting my tooth filled. I appreciated the quick response and getting it back to normal. The entire staff at the office were very helpful and friendly. They get a 5 Star from me.

Be careful and make sure to read your statements they were trying to charge insurance for services they did not do. When we went they said they couldn't verify insurance after xrays then gave us a referral to oral surgeon and had us leave. No cleaning was ever done.

Overall my bridge is beautiful, but the teeth are bigger then my teeth. My smile is different on left side because teeth so much bigger then on right or bottom. I now have a lisp when w talk. Bridge is also too fat for my mouth. Doctor said bridge was perfect. I have to live with these big teeth on left side of face. Too big for my mouth.

My experience with Risas Dental in Phx Central was great. Dr. Perrero did a wonderful job on my root canal, very light hand, did not feel pain. I will be coming back for my final crown and fillings in two weeks, i can't wait! The assistants were awesome too, theyre friendly. i cant name all of them coz i did multiple visits. Overall i will give 5 stars.

I'm very disappointed as I liked Risas dental a lot before my last two appointments. I went in complaining of pain around a cavity. My Dr. said not to worry about the cavity and he made adjustments to my $3000 partial which helped the pain. When I returned 6 months later to get that cavity filled he tells me he has to pull it as the cavity is too big. Rendering my partial useless! Aren't cavities supposed to be filled while they're small? I did my part. I shouldn't have to get a new partial because of his bad decision.

I am very disappointed at Risas dental and braces located in South Chambers Rd. in Aurora Colorado. First of the orthodontist that I was working with during the beginning of my treatment left the company and I believe he did not discuss my situation with the new doctor, therefore, my braces were removed before the time we discussed and I noticed that my teeth are not aligned. Then, I tried to schedule an appointment to be seen and discuss this information but I was unsuccessful. I feel that I wasted more than 3000 dollars as I have not received the result that I expected. I hope that I can get some sort of resolution to my current situation through this page.

I had a small cavity filled, and now I don't even think I had a cavity. The dentist took about 2 hours. My mouth was numb for 6 hours and I had acute pain in my jaw, headaches, and tooth sensitivity for a week and a half following the procedure. I contacted the office regarding my symptoms. I was told that they did not have any openings for several weeks, but I could come in and see if "they could fit me in." I was told that I had to see the same dentist. I saw a doctor who said my jaw was infected with an abscess and that I was at risk of losing my tooth. My jaw could barely open up and hurt very badly. I am now on antibiotics for 10 days. I had a horrible experience with this dentist and when I complained to them I was told it didn't matter, that there was nothing they could do. No responsibility at all or follow up.

Hello I wanted to email you guys about my experience with Risas Dental. I came in 3years ago to get braces. I have always felt like I don't really get great care just kind of in and out as fast as possible. I started with one orthodontist and now have a diff one all with Risas Dental. I came in on April 28th to get my braves removed (finally) after getting them off I was very unsatisfied. My front teeth protrude out of my mouth it looks horrible for having braces for 3years. I asked to speak to the orthodontist he back to tell me you should have got teeth abstracted. I replied saying I was NEVER told that in the 3years I've been coming. Had I known I would have done it. He said well I wasn't here before but we can go ahead and do that. So now I have to return to get my teeth abstracted and braces put back on. I asked for the earliest appointment to get this fixed because I have my sisters wedding and I don't want to be seen with my teeth like this. I feel I shouldn't have to pay for anything for this to be fixed. My treatment should have been shorter had the removed the teeth the first time. So now I have to do another year with braces. I also feel I should receive a refund. My time has been wasted as well as my money

i did a one time payment of 200$ for nieces braces ask not to keep my card on file this happened 4 months ago and then 4 months later they took 600$ off my card without my permission. They keep telling me I'm going to receive the form and they haven't gave me the form i didn't authorize them to take any money of of my account.

I paid in full for dental work which came out to $2850 Paid in cash before any of my appointments COVID-19 Started and my appointments got canceled because they were only Allowed emergency only. I requested a refund and they said it would take 4 to 6 weeks since it was cash. On May 1st it would be 6th week and nothing. I hope to get my refund by than or I will have to pursue other options.

On January 12 I had root canals done on both my lower anterior teeth from Risas Dental located in ***, Arizona. Account Number #*** Upfront I advised *** I was out of work and was told they had an affordable payment plan without any finance charges.However Risas Dental charged me $1746.00 for services in which I had to pay $420.00 down then $110.50 each month for the next 12 months. In addition Risas Dental also charged me a 9.9% fee for using their in house financing.As of today I've paid Risas Dental a total of $1083.00 After reviewing my *** I called and spoke with someone from Risas Dental *** He explained my *** to me and advised me I was charged $1200.00 for my root canals and $419.00 for crowns.I advised the *** I did have any crowns done on my teeth so they overcharged me an extra $419.00.The *** told me they would follow up with me and has not done so.

My son ***, received braces treatment at *** location. Per the agreement that I signed they would take $100 a month from my bank acct for payment until both insurances paid them. I was told that I would get reimbursed at the end of his treatment. At the end of treatment I called and inquired about the status of the reimbursement, I was told that the insurance had not submitted payment and that I must wait. After talking to a supervisor she stated that it would get done soon. I received a letter from the secondary insurance stating that Risas, never filed a claim and that it was over the allowable time frame. The secondary insurance denied the claim. I left a message with the billing department and I have not receive a response. I tried to resolve this on my own with no luck. The reconsideration they filed was also denied because failure to submit claim in a timely matter. I want FULL reimbursement of the money they took from my bank account.

From 3 to approx 8 I began receiving dental services at Risa's Dental. They quoted me a price of $1980 for the work that was to be done. They told me that it could be made in payments if I paid a down payment of $100. I agreed. They did not complete the work after several visits of me attending and being there 3-4 hrs at a time, & several attempts to be scheduled again.In 6, I asked for a refund on the uncompleted work that I had paid for. I was told that a portion of the money I had paid on the uncompleted work could not be returned as it was "interest" on the payment plan. I informed the billing representative that the payment plan had 0 interest attached to it. She reported that it did, & told me the interest was ***% & that $100 was ***% of $1980. In no mathematical equation is that correct. I showed her the original document that said there was 0 interest charged. She insisted there was interest & said I had "prepaid" it & refused to return the "interest" fees.

I started my braces procedure 11. The total was $3300. My insurance was supposed to pay $1500 and i pay the remaining $1800. In 11 i started working for another job and got a new insurance. I called my new insurance and inquired if they pay for braces treatment that are already started. My insurance informed me that they do. On 01 I advised Risas front desk of my insurance change and requested that my new insurance be billed. I asked them several times through out the year to bill my new insurance. Finally in 10 they told me that they billed it out. I called back in December and they advised that it was still pending. I called back in 01 and was informed that I had to call my insurance as to why it was denied. I called my insurance and they stated that they never received a claim. I called them back and they advised that they never billed out. Risas just advised me that they wrote of my balance/my account is inactive. And I can't have braces removed until I pay

My wife and I went to risas Dental because of the braces plan that they had. Since day one things started to go bad, it started with some fillings for her cavities and they all fell out. The dentist always disregards it by saying that she must have been brushing her teeth too hard whenever we bring it up, and they always cancel the appointment to fix it anyways. But the main issue is the braces. After about a year and a half or two, her teeth were getting at the right position where they could attach the last few to the wire and finish the job, but he wanted to speed up the process and put in four springs. Well now because of covid-19 they are refusing to see us for another month or so. We told them that we have to be seen because at this point is causing a lot of nerve pain and her teeth are spreading out so much that there is a huge gap in her mouth. We tell him she can barely eat and is in a lot of pain and they still refuse to see us despite it being an emergency. Keep in mind we are under contract with them and we were trying to avoid breaking it. Finally we went to another Dentistry to examine it and they are telling us that what that doctor did cause a lot of her roots to Criss Cross and could cause jaw bone deterioration if not resolved. Now we have to start the whole process again with a new orthodontist meaning we are going to have to pay a whole new payment plan with a new orthodontist. We will never be returning to risas because they have little to no care during the operations that they do, and have little to no regard to the patient's well-being after the operation.

October 30,2019 I paid Risa's Dental office $3,530.00 as prepayment for dental work. I had to pay that before they would start treatment. Treatment began, involving several appointments. I had some minor complaints, but not serious complaints until February . Dentist informed me that none of my upper teeth could be saved-all needed to be extracted. This was overwhelming to me! (dentures!). Doctor understood my unwillingness. I said I wanted to check into implants. He said go ahead. If you prefer to seek another alternative or dentist, we can refund your credit balance to you. Reality was that implants would cost $29,000.00! Felt I had no choice & accepted all uppers extracted. As difficult as that was, next I was informed that my only remaining two "real" teeth must be extracted. I pleaded root canal & crowns. I was told they could not be saved. Culmination of this & other issues made me seek alternative dentist. I found one who could save both of those teeth. (one of those teeth has already been successfully treated & crowned. NOW here is my very serious complaint is my credit balance at Risa's was $1,370.00. Dentist agreed I should get that amount refunded to me. We signed an agreement (which I can provide, That "!,370.00 would be deposited into my bank account in THREE to FIVE days" from date of signing (October 14) Two days later an assistant called me and said Corporate Office refused it. WTH! Contacting Corporate was a trial in itself. A person called RIGO flat out told me that NO that it wasn't their policy to refund to bank account. Only way they do refunds is by mailing a check (which takes 4-6 weeks. (Yet THEIR FORM for "Refund of Fees" has 4 CHOICES: Cash, Care Credit, Check(3-4 weeks), or credit Card (3-5 days) SEVEN weeks later I HAVE NOT received MY money *ComplaintsBoard.com please help me get my money. I had to get a LOAN from my bank to pay Risa's I am making monthly payments. As a retired senior I need money. Thank you.