Rivers
Reviews and Complaints

I bought some shoes from Rivers (rivers.com.au) and wore them only five times in three years. But guess what? The soles disintegrated! I was so disappointed in the quality of these shoes. I don't think I'll ever buy from Rivers again.

rivers.com.au is a company that I had high hopes for. But let me tell you, if you're thinking about ordering online, think again! I made the mistake of returning an item and it's been a whopping 3 months and I still haven't received my refund. I've tried emailing them, but they don't seem to reply. And don't even bother calling them, because they won't answer. It's a real shame because I thought Rivers was a reputable company, but now I'm not so sure. I just hope that they can sort out their customer service issues soon.

Got my stuff from Rivers.com.au and I gotta say, I'm a happy camper! I ordered a pair of shoes and a shirt and they came in real quick. No fuss, no muss. And the best part? What I saw on the website is exactly what I got in the mail. No surprises, no letdowns.

I've been buying from Rivers for a while now and I gotta say, they're pretty reliable. I've never had any issues with them. They ship stuff out real fast and I always get what I ordered. It's nice to know that I can trust them to deliver what they promise.

The shoes and shirt I got this time around are pretty sweet. The shoes fit real nice and the shirt is comfy as heck. I'm gonna be wearing them a lot, that's for sure.

All in all, I'm a satisfied customer. Rivers.com.au is a good place to shop if you're looking for some quality stuff. They won't let you down.

I gotta say, I had a pretty bad experience with Rivers (rivers.com.au). I ordered some stuff from them and it never showed up. I tried to get in touch with them online, but they didn't answer my messages. And when I called them, either nobody picked up or the phone just cut out for no reason. It's like they're trying to take people's money and run away without giving them what they paid for. Honestly, I wouldn't recommend shopping with them at all. It's just not worth the risk.

in their system and they will not have any issues with delivery.

I have been a loyal customer of Rivers for quite some time now, and I must say that I am quite disappointed with their recent service. I have been ordering from their website for about three years now, and I have always used the same address for delivery. However, on my recent order, I received a notification from Australia Post that my item was returned due to an incorrect address.

I was quite surprised by this as I have been using the same address for all my online purchases, and I have been receiving my orders without any issues. So, I decided to contact Rivers to find out what went wrong. To my dismay, they just refunded my money without even trying to resolve the issue.

I explained to them that this was not a redirect as I have been using the same address for three years, but they didn't seem to care. They just told me that they could not redirect the item and that was it. I was quite frustrated with their response as I have been a loyal customer for quite some time now, and I expected better service from them.

However, I have found a solution to this problem. If you are planning to order from Rivers, I suggest that you have your item delivered to a business address using the business name. This way, the address will exist in their system, and they will not have any issues with delivery.

Overall, I am quite disappointed with Rivers' recent service, but I hope that they will improve their customer service in the future. As a loyal customer, I expect better service from them, and I hope that they will take my feedback into consideration.

So, I wanted to buy a robot vacuum from Rivers, but it turned out to be a nightmare. Firstly, I didn't receive any dispatch notification or tracking, so I tried to contact them. But all I got were automated responses saying they will contact me within 24-48 hours. I waited, but no contact. I followed up again, but still no contact. I even tried to reach them on Facebook, but no response. Finally, after zero contact to any of my attempts, the order arrived. But guess what? They sent me the wrong product!

Now, you might think that it should be simple to get it sorted out, right? But not with Rivers. Most companies would send you a return label, but not them. I emailed them, including photos of the robot vacuum I ordered, and the incorrect one they sent me, along with a photo from their site showing they'd sent a cheaper advertised product. But still, nothing. I even commented on Facebook, but all they said was to pm them.

I was getting frustrated, so I put in a PayPal claim, but they still didn't respond to that. So, I decided to persist on the phone. But after waiting on hold and being cut off on multiple occasions, I finally got through to someone. They told me they would send me a link to fill out, which I did. But, surprise surprise, no response from Rivers. I called again, and they asked for a photo of the barcode, which I sent. But still, no response from Rivers. I called again, and they still hadn't authorised the return!

Honestly, Rivers is a nightmare! I am about to contact the ACCC, and hopefully between them and PayPal, I can get it sorted out. Because Rivers clearly have no intention of fixing anything! I even have photos of the white pet vac I ordered and the black standard model they sent, which was advertised cheaper but also has very poor reviews.

In conclusion, I would not recommend Rivers to anyone. Their customer service is terrible, and they don't seem to care about their customers at all. So, if you're thinking of buying something from them, think again.