Rivoli Group review: Inefficient sales people 1

My recent two shopping experiences at Rivoli were both disappointing.

First, I visited the Rivoli store in Rigga to purchase a Tissot watch. Unfortunately, the specific model I desired was unavailable. The salesperson assured me that he would request it from another branch and contact me within two days. However, despite waiting for two weeks, I still haven’t received a call. I eventually found the watch at the Tissot kiosk in DCC.

Second, I spotted a Rado watch on a promo online their website. Owing to a referral form a Tissot staff member, a salesperson at the Rado DFC branch confirmed that they could order it and contact me once it arrived in the store. A few days later, he informed me that the watch was already available in the store. However, when I was already near Dubai Festival Centre, he called to say that he still hadn’t received the watch. He promised that once he got hold of it, he would take it to my place along with a card machine. Unfortunately, that didn't happen. I decided to purchase the watch online. To my dismay, despite the Rivoli website stating a delivery time of 2-3 days, I still haven’t received the watch even after a week of waiting.