Displate
Reviews and Complaints

I saw Displate was havin' a sale for Easter, so I thought I'd grab some posters. But they didn't give me my discount and said they couldn't do nothin' 'bout it. Plus, they always seem to have sales goin' on, so I reckon they're just tryna lure ya in.

Displate is not worth the money. I got my first order and it was a total letdown. The quality was terrible. I wanted to return it, but the only address is in *** and the cost was more than what I paid for the poster. I tried to reach out to customer service, but they only respond to email and it took them forever to get back to me. They said the office in TX is too small to process returns. What a joke! They don't care about their customers at all. Don't waste your time or money on Displate.

Displate is a cool site that gives you a freebie if you sign up for a year. But the code they gave me didn't work and they won't give me my money back. They keep saying they're fixing it, but I'm still paying for nothing. They won't give me a refund or the thing I paid for.

I got two art pieces from Displate for a Christmas gift on 2021-12-17. The tracking number said it would come by 2021-12-23. The package came, but it had random stuff I didn't order. They charged me for the product and an extra *** for the unknown product. I contacted support, and they blamed the shipping company, but the package was fine.

This Displate company sent me two orders, but they were a bit different. I told them about it and asked to return the product, but they said I have to pay for shipping it back to ***! They have an office in ***, but they won't let me return it there. The double order wasn't a mistake. I only hit the submit button once. I did put both kinds in my cart to check the prices, but I didn't hit submit more than once. I think they should send me a return label, or at least let me return it to the US office. The cheapest way to ship it back to *** is $55, which is a lot compared to what I paid. The worst part is that they said they usually check for duplicate orders, but they didn't bother this time because of the one slight difference. So they knew it was a problem and didn't contact me before shipping!

I paid $126 for a big metal poster from Displate on 11/21 order number obscured. The size I got was 'XL 35.4'x size obscured.' I was disappointed when the poster arrived in four smaller pieces needing assembly. I checked the website to understand my mistake. The checkout description didn't mention 'assembly required.' I later saw in the thumbnail's small print 'made from 4 M sized plates.' All XL posters have a white plus sign on the thumbnail. When zooming in, the grid lines vanish, making the XL poster seem continuous. I trusted the magnified image when buying. The delivered product didn't match the advertised image or checkout description. Displate's site offers a 'Happy Guarantee or 100% refund,' but omits the high return shipping costs. Shipping to me cost $26, but return quotes to Displate's overseas office were over $300, and the cheapest was $160, more than the poster's price. I spent an additional $77 for a smaller size to avoid assembly for a Christmas gift. I felt cheated by Displate. They didn't apologize for the product description issues and dismissed my concerns. They didn't offer the smaller size as compensation. I'm considering further actions. Caution is advised with Displate.