Romano's Macaroni Grill
Reviews and Complaints

I was having lunch when the woman next to me spilled water all over me, luggage and food. I was soaked half of my food was soaked and I needed to get out of there to get dry. He gave me a 15% discount saying that was the best that he could do. I explained that I cdidnt even eat 1/3 of my meal and he said " it as an accident and that as the best that he could do." That wasn't he worst customer service that I had ever experienced.

Makes me question if all restaurants at O'hare treat customers the same way. He was shameful

Father's Day supper...totally a ruined event. Our son and family took us to Macaroni Grill in Cedar Hill, Tx.
1. Even though it was only a quarter full...we had to wait about 20 minutes to be seated...(they couldn't't push two tables together for a table of 6?)
2. We were seated with menus and told our server would be right with us.
The person cleaning the table next to us looked up and said "y'all haven't
Placed your order yet? (This was about 10 minutes later)
3. Waitress comes over to take orders...a little flustered...forgets to take one order and had to be called back to take last order!
4.We Wait and We wait...all we have are our drinks. I ask waitress if they no longer serve bread. She says they are out of bread...but she can bring us toast. We sit another20 minutes eating toast.
5. SALADS ARRIVE! How hard could that have been?
6. 3 of us had ordered chicken and shrimp Alfredo. All 3 orders had very little sauce...was extremely dry tasting. We asked for more sauce...server said that will take a while for them to "cook some more sauce"
7. To add insult to injury...noodles were hard and undercooked! And all 6 of our dinners were lukewarm.
The bill was $130.00 plus tip...and I am so sorry my son had to pay that for such a lousy meal...and overall experience.
We used to go to Macaroni Grill...same location...there was a happy vibe in establishment...waiters were "on"...like entertainers! Food was always excellent. WHAT HAPPENED?

I had a very negative experience with Lisa Gillett in Corporate Guest Relations. Lisa treated and questioned me like a criminal even though I'm the victim. She lied to me about different things. Lisa said she had spent a lot of time replying to my emails when it was somebody else who replied to my emails. She said the manager called me twice when it was only once. She said she had called me many times when she had only called me once. Lisa was very rude, unfair, and inconsiderate. She didn't care about what I (the customer) want or don't want. She demanded that I act according to what she or the restaurant wants. Lisa lied that I agreed to submit my concerns with the check number going forward and 'This will ensure your comments are addressed promptly by the Guest Relations team.' - blaming me for their own slow response and resolution, when their slowness had nothing to do with the check number.

After a year of not patronizing Macaroni Grill in Westlake Village, I decide to give it another try. I called in a takeout order of Chicken Scallopini and Spaghetti with meat balls...they were both awful. The scallopini was so salty it was almost impossible to eat, and the smoked prosciutto was like jerky. The meatballs were cold and hard to chew. For the record, we ate the take out within ten minutes of pickup. I would not recommend the RMG at Westlake Village unless you like really salty and inferior quality food for high prices. I knew there was a reason I stopped going there in the first place.

I've eaten at Macaroni Grill s during my travels in other parts of the country, but never like Romano's Macaroni Grill in El Paso, Texas. There was no one at the front desk to great and seat me. I just stood there for ten minutes. Other staff walked past, and some were obviously sitting around, off duty, and paid no attention. Then table service was slow. The place was not that busy. The salad was made of limp, old lettuce and tomatoes that should have been tossed a week earlier. I set that aside. The fish was late arriving and was undercooked and oily. The bread was cold, and the oil on the table, for dipping, had gone rancid. What more can I say? I was glad to get out of there without getting Tomaine poisoning. I thought about sitting down with the manager, but it was clear from the attitude and general composure of the staff that the fish had rotted from the head down. This place has a great location, but does nothing to help MG's reputation. I don't think I'll stop at an MG again for a long, long time.

Its not right to set amount of tip by the amount of your total ticket without the concent of the coustmer. Iwill not use your place of business being the macaronigrill, bakersfield ca date 1/21/2011. I willbe sure to let other people I know obout how business is done at the macaronigrill.

On 02/14/2009 me and my family were in the Redlands, CA area and delighted in a repast to end our day. The time tested and accepted restaurants such as olive garden, Outback, and Red Lobster restaurants were full to capacity, and could offer nothing more than a hour wait at minimum. We happen to pass your restaurants and notice no hungry patrons lingering out front. We should been smarter, but resolved that no food could be that bad. We ordered the sausage salentin, pasta bolognes, and the beef spiedini for a total for $44.oo dollars.
I have never suffered through a meal as I did this night. The food arrived 3 min after we ordered it, and was cold. My wife was convinced that the kitchen opened a can of spaghetti of the shelf from the local market and cleverly named it pasta bolognes.My sausage salentin that my blood pressure surly raised 30 points, and struggled to taste anything that resembled what I ordered, but likened to hamburger helper and ground turkey. The beef spiedini was nearly raw and was sent back as all of it should have been.

We could only make it through half our meals when we told the waitress to "GET THIS FOOD AWAY FROM US." And even as the waitress could clearly see the dissatisfaction on our faces she refused to have the manager address our concerns. This by far the worst experience we have had at a restaurant, and I surly intend to express my opinion in this vast community known as the "world wide net" and bring to light the horrible experience known as the Macaroni grill.

I went to this romano's grill for a meal and have been there numerous times. The last time I went maybe two months ago, they made my order correctly, as they always had. I have very specific food restrictions and ask my food be made with no oils or butter. Usually there is no problem-- it's made fine. This time, however, everything at this place was overly oily--to the point of being unedible...the soup I had was excessively oily to where there was oil surrounding the soup and globs of it in the soup---unedible and disgsuting, and I had had that soup before and it wasn't that way. Then my dish, came out extra oily...it was as if by saying no oil the idiot cooks decided to add too much oil. It was not only awful, unedible, but it made me sick adn I could not eat it. I then just asked for simple pasta, with tomato sauce on it--thinking there's no way that can be oily--but when it was brought out-- it was even oilier than the previous dish-- how is that even possible. I can get the tomato sauce being oily, but i've eaten there many times and it never was that way. Worse, the chicken was disgusting and pieces of fat, not even chicken...so it's the oiliest most disgusting unedible pasta dish with not even chicken but pieces of fat meshed with a little chicken---so terrible...how is a chain restaurant serving this kind of food...specifically if someone asks for no oil why is their dish drenched in table spoons of oil to the point of being unedible... Have never had pasta that was that bad and had so much oil in my life...this is the worst chain restaurant. I even asked my server, if they were going to dump the iced tea, because I wanted a refill and knew they were closing. He assured me they save the iced tea until people leave. When I asked for more-- he said it was dumped. I mean just overall this is not a good restaurant and it serves the worst food not even food that should be served or called chicken, and they dont even make your food right or care to. I left hungry and can't imagine ever going back to that place again.

Every time I go to this restaurant (which I try to avoid but it's by my office and people always choose to go here for birthdays and lunch meetings etc.) I find they WAY over-charge for things, and they give you MEASLY serviings.

I ordered the caprese salad. Probably paid at lease $7 for it, for lunch. Usually I love this kind of salad, but theirs was bad because it was maybe 5 simple slices of tomato with one blob of mozzarella on top and a tiny sliver of basil and balsamic. The mozzarella is supposed to be about as big as the tomato circle. And it's supposed to be chilled, so you can even cut it. Theirs was a small dallop and it started becoming soft and warm and losing its shape. Needless to say, I was still hungry when I left.

Then I asked for coffee. They gave me a small mug of coffee and it was just like a normal size one, but it was $2.19! And it got cold really fast, and the server never stopped back over to our table to ask if I wanted so more. If I'd known it was costing that much, I would have had at least 2 more refills.

All in all, my total for LUNCH was over $12, for nasty, poorly executed dishes and service.

The worst meal we've had out at a restaurant in a long, long time. My wife had the shrimp dish which was cold and the shrimp was tasteless and rubbery as if it had sat in a cold water pot after cooking earlier that day then grilled. Couldn't even pop the shrimp tails off the meat. Not to mention that the dish looked more like an appetizer than entree. I had spaghetti and meat balls and ordered a sausage on the side to sample. What a disappointment with the portion (approx 1-1/2 cups of spaghetti, which was cooked properly), however, the meat balls had the texture of meat loaf without the breading, more like 90/10 hamburger meat and a little larger than the frozen meatballs you get at Sams club in a big bag. The sauce tasted undercooked and had the consistency and color of a light salsa chip dip and could have pasted for such. the sausage was not link as requested but in 1/4" crumbles that were brought out in a bowl sliding around in a yellow/oily grease. The sausage was cold and hard.

Even though there were four of us the bread was only half eatten as a of being cold and hard. The olive oil herbs consisted of only table pepper. When we requested fresh bread, the waiter admitted that the bread was old and they had received other complaints. Another (hot / fresh) loaf was brought to the table just prior to us finishing our meal. My daughters Fettuccine Alfredo looked good and she said it tasted good but quickly finished it, not much of a portion, about a cup full. No salads were served as they are no longer included with your entree. - budget cuts I guess.

My daughters friend had wanted to order her favorite salad, called "insalada blue" a great tasting salad and a favorite of mine as well. Unfortunalty, management saw fit to discontinued this particular salad and nothing similar was added.

The cost of this disappointment, 84 bucks with the tip. included no alcohol, no appetizers and only one person ordered a house salad prior to the meal, my wife.

Overall, the visit to this restaurant turned an overall great family outing into one that would have been better if we had eaten at McDonalds.

No doubt dollars are had to compete for in this economic environment but cutting portions in half and making the always expected pre entree dinner salad an option not smart business. With bad tasting food, its a death sentence.

I took my daughter to macaroni grill for her birthday. She was turning 12 the next day. Along with her 6 year old sister and nine month old brother we were having a great dinner. I had them bring her some birthday cake and a singer sung happy birthday to her. It wasnt too long before my 6 year old said she had to go to the bathroom. Well that meant we all had to go. So I picked up my son and his diaper bag( I might as well change his diaper while Im in there). I asked one of the waitresses were the bathroom was and we all went in. Both my daughter used the restroom and I changed my sons diaper. I waited with them to wash their hands and then it happened. In walks one of the waitresses she pretends to look in each stall then washed her hands and left out. If you dont get it then I will tell you. Im a black woman with my 3 biracial kids. We all left the table so they assumed, since black people dont have money to go out to eat and pay for, that we left without paying. We all got back to the table and I was extremely angry. I asked my waiter if he thought we left and he said he didnt know. I would have done more but I didnt want to spoil things for my daughter and my other children. We left and needless to say I will never go back there again!

We went to a restraunt, located on Stapley and us 60.
The restaurant name is
Romano's Macaroni Grill restaurants

1705 S. Stapley Drive
Mesa, AZ [protected]
[protected]

We requested a booth and we were told it would be a minute or two.Ten minute's later we were still not seated.
And observed one of your sever's fingering the food with
his bare hand's.He then use the same bare hand, to wipe the
sweat off his forehead, he then again used the same hand to
again adjust the food on the plate.We reported this to the
manager on duty who refused to any discuss this with the
employee.We choose not to eat at your restraunt, as we were
leaving another manager rudely stated glad you are leaving
by.We will never go to your restarunt again.We also reported this behavior to the county health authority's.

The restaurant name is
Romano's Macaroni Grill restaurants

1705 S. Stapley Drive
Mesa, AZ [protected]
[protected].

Last evening, my dining companion and I decided we would enjoy a little pasta and vino, so we set out for Macaroni Grill in Mt Laurel, NJ. The restaurant was suspiciously empty, but we thought perhaps it was because it was the last long weekend of the summer. When our waitress arrived, she began to spout off the names of soft drinks, in an effort to get a beverage order. We told her we were ordering alcoholic drinks, and she informed us that the "company" had made the decision not to renew their liquor license. I was shocked. The waitress said that business is WAY down now. She said they were trying to "get it back". We opted for some refreshing, flavored iced tea. My dining companion ordered spaghetti and meatballs, which is always quite good. I odreded lobster spaghetti, after conferring with the waitress. She told me it was "amazing". While we waited for our meal, she brought out bread. The bread HAD to be leftover from lunch. Macaroni Grill's "bread" is made from their pizza dough. It has a very short wondow of freshness, and it is easy to know when you've gotten stale bread. The entrees arrived. As I said, the spaghetti and meatballs was good...which was a given. HOWEVER...my lobster spaghetti...which at $17.95 was one of the more expensive dishes on the menu, was pretty bad. The little specks of lobster sprinkled throughout the dish were pretty perfectly cooked. But, there was a hall small lobster tail on the top of the pasta...still in it's shell. It was tough, rubbery and flavorless. I DID tell the waitress that she should inform the chef that this was not a well executed dish. We quickly got the check...paid and made a hasty exit. I am pretty sure that Macaroni Grill will no longer be on my list of places to go when I'm in the mood for Italian food.

This pertain to all macaroni and grill restaurant (so far that i've been too) well there's two macaroni and grill that i went to and so far its been a bad service for me. I'm really surprise that there's no complaint for that place here, anyways my first visit there was in california and it was my birthday my husband and i decided to have a quiet, simple dinner together and tried going to that place, they close at 11pm and we where there about 1030pm we waited at the waiting area waiting to be seated, we saw the waiters just chatting and maybe some of them are actually doing some work, after a good 10-15mins somebody looked at us and we ask if they're still open and they said yes and finally seated us. then when we are sitting down already they didn't even ask what drink we wanted and they didn't even give us a menu. From there me and my husband we're already kinda mad but still decided to give them a little bit more chance since we wanted to have a nice time..but seriously nothing! we we're waiting for 30mins or more but still nothing! Waiters just passing by us...Then we finally left.

The 2nd visit was in different country but still in macaroni and grill, this time the service is very very slow, as in redicoulously slow!...long story short they have very bad service, i wonder if they have some kind of training on their crew about good service and at least a little bit faster service. The architectural of their place is very nice, i'll admit their price is not bad too but seriously at least have a good service exchange to what we pay for.

I had a problem at the Macaroni Grill near Greenville South Carolina when I visited friends there. We were in a large group of people and the waitress was doing a great job of keeping everybody happy.

The only problem was with the manager named Smiles or Smiling, who was a total jerk the whole time. He "helped" us a few times by berating our waitress when the waitress' assistant brought out an order for another table, and by making her get more silverware to replace a set that was dirty. We were embarrassed for the waitress because of the way he was treating her, and we could tell that she was near tears a couple of times- for no reason. She felt the need to apologize constantly for messing things up even though she wasn't!

We were the biggest group in the restaurant so the manager felt that the had to stand around us almost the entire time, which was very annoying.

When she brought out our check my wife tried to console her and told her that she did a great job, considering the size of the group, and that she didn't think the waitresses' manager needed to browbeat her the way he did. The waitress told us that his wife had a baby recently which might be why he acted the way he did.

All in all, I would consider going back to that location when in town, as long as that Smiling guy was nowhere in the building near us or our waitress.