RoseFeels’s earns a 1.5-star rating from 38 reviews, showing that the majority of customers are dissatisfied with experience.
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Disappointing experience with RoseFeels: Late Delivery & Unresponsive Customer Service
As a consumer, I was disappointed in my experience with RoseFeels. I was excited to give a special Birthday gift to someone, but unfortunately, it arrived two weeks later than the person's actual Birthday. I had opted for 3-day shipping and was charged $25 for this service, but it failed to meet its promised delivery time.
To add to my frustration, when I contacted the customer service team, they refused to give me a refund for the shipping fees. I understand that things can go wrong in the shipping process, but for me, this was a big inconvenience and I felt like my expectations were not met.
To resolve the issue, I engaged in several email exchanges with the customer service team who instructed me to wait until the item arrives. When it finally arrived, I promptly contacted them for the refund on the additional costs I paid for expedited shipping. Unfortunately, I have yet to receive a response from the company and am feeling very let down by their lack of care in this matter.
Overall, I was disappointed with my experience with RoseFeels, as the product itself was not the issue, but rather their customer service and delivery timelines left a lot to be desired. I hope that they can improve their service in the future and ensure that their customers receive the products they paid for in a timely and efficient manner.
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About RoseFeels
Customers who shop at RoseFeels can rest assured that they are purchasing products that have undergone rigorous quality control tests and meet the high standards set by the company. Each product is carefully crafted to ensure that it delivers optimal results, leaving the skin feeling nourished, moisturized, and rejuvenated.
One of the standout features of RoseFeels is its broad product range, which caters to all skin types and needs. This includes facial cleansers, moisturizers, toners, face masks, and more. The brand's flagship product is the rose-infused facial oil, which has garnered rave reviews from customers for its ability to hydrate the skin, reduce inflammation, and minimize the appearance of fine lines and wrinkles.
In addition to its impressive product range, RoseFeels also provides excellent customer service. The company's website is easy to navigate, and customers can easily find product information, reviews, and ordering details. The brand also offers fast and efficient shipping, ensuring that customers receive their products as quickly as possible.
Overall, RoseFeels is a fantastic choice for anyone seeking high-quality rose-infused skincare and beauty products. With its focus on natural, organic ingredients, commitment to quality, and excellent customer service, it's clear that this brand is dedicated to helping customers achieve beautiful, healthy skin.
Overview of RoseFeels complaint handling
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RoseFeels Contacts
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RoseFeels emailsservice@rosefeels.com78%Confidence score: 78%Support
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RoseFeels social media
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Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
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I order a ring for my daughter on September 27, 2023. I have not got my ring yet. You have no contact information. order #R28230926213109725. its a mothers ring with July and December with sylvia and Jorie on it my email is rickslove0161@gmail.com. my phone [protected]. thank you Joyce Hinsley
I ordered a gift for an anniversary and the company has not sent me my package. They tell me it is in transit but I have been tracking it for about a month now and they blocked my email so I cannot reach out to them.
I need it please