RoseSkinCo’s earns a 3.8-star rating from 21 reviews, showing that the majority of beauty enthusiasts are satisfied with skincare devices.
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I received my product in about a month
I received my product in about a month. It was well packaged and came with good directions. I received emails checking my package arrived. When I confused the companies and said I didn't receive it they sent a very polite letter with details of rhe arrival and suggestions on how to find my package. I realized my mistake and sent an apology and received a very nice letter in return. Now let's see if rhe product works!
This is my 3rd time ordering from Rose Skin Co
This is my 3rd time ordering from Rose Skin Co. This time, I ordered their lotion and facial wash. It complements my skin really well. I am so happy with my purchase! They are also very excellent in answering my inquiries, especially with the shipping. I am used to the delays now but they are very responsive and they do make follow-ups so it made me really trust this company all the more. Thanks to the Rose Skin Co team!
Ordered a Lumi only to find out it was on back order much like everyone elses experience but then when mine did finally arrive 1 month later its defective. Doesnt even turn on. Super disappointed. I did try emailing once to inquire about when product would finally arrive and received no reply. Now Ive emailed about the broken product and heard no reply there either. My experience with them has been awful overall, surprised by any reviews that claim them to be responsive to issues.
The customer service is really great. The shipping rep *** was really helpful to track the order. I wish the company had better courier partner like their wonderful team members quick and responsive. Thanks everyone for you wonderful service.
This company is a scam. I have been reaching out to them for weeks on how to return this product and get a refund. They go in circles on how it's supposed to work and never assist with the return process!
Great company, great customer service was able to answer all my questions very quickly. I did order lumi hair removal, and I love it. I have laser hair removal treatment that I paid way to much for and this product does the same I never had treatment on my legs before, this is why I got it. And I get hair growth back from the next day when I shave. I was lumi after I shaved my legs and amazing I did not see regrowth for 3 days so it works great. I highly recommend
This is really awesome for a site, that i am totally no excuse to not giving them a Reviews
This is really awesome for a site, that i am totally no excuse to not giving them a Reviews. Five thousands times for star. When i have a trauma for ordering online, this roseskinco really a responsive site and they really making sure that the customer will satisfied with the product that they bought. And they really helpful, and they are willing to answer all of my questions. Thank you so much. I will probably order again.
Great customer service, I had a defective product and they sent me a new one. My representative emailed me throughout the whole process, even after I got the product.
I ordered their product and was able to use it for just a couple weeks when it stopped working. I was able to fill out the defective product form online and submit the video proof they require. I had no issues at all with the customer service and I received a replacement product in the mail. I am completely satisfied with the services from Mark in their costumer service department!
I placed my order on 3/8/22 and its now going on 3/30/22 and I havent received my product. Despite having been given a tracking number on 3/21/22 and them telling me the order was being processed for shipping nothing has shipped out since then.
Received my IPL Lumi a little over a month ago I believe, but I didnt get the exfoliating glove that was free with my purchase. Not a big deal to me, but I went ahead and reached out to their customer service to see if I could have it shipped over. Even though I didnt have the original box it shipped in, they still sent it anyways! I personally love their customer service, AND their products. The Lumi is great and Im already seeing promising results! I highly recommend this company. They are true to their word and the products they sell. 100% recommend.
RoseSkin Co is so easy to do business with
RoseSkin Co is so easy to do business with. i received my first laser hair removal and loved it for a few weeks. it stopped working but once we troubleshot the device it was determined to be not working properly. They sent me another one that i received yesterday and is working as it should. If you are having issues with whether to buy or not please don't be afraid. it is worth the money and the customer service is super helpful if you ever need it.
Great device! Great customer care service! My RoseSkinCo IPL laser device stopped working after around 2.5 months of usage. Although I could see a great reduction in my arms' and legs' hair growth till then. I simply filed a complain against failure of the device via email. The customer care team replied me at soonest and assured me of a replacement. One of the executives, Jennifer B, also kept me updated regarding delivery of the replaced device. Finally, I received my device within a week. I will be continuing with my treatment now. Overall, its a great device, a value for time and money. The customer care executives are polite and quick in action. I would recommend this product to every lady I know who needs to get rid of her body hair forever.
is excellent! I had a shipping issue (that was my own fault) and they were very friendly and communicative while helping me solve the issue. Loving the product too so far!
was extremely helpful! She went above and beyond to communicate with me and even followed up after my order has been shipped and delivered.
I haven't used the product yet, but let me tell you about how awesome they are
I haven't used the product yet, but let me tell you about how awesome they are. The fist time they sent me my order, I never received it so I reached out to them. They helped me throughout the whole process of guiding me to the right direction to sending me a brand new package as a replacement for the one I never received. They we soooo nice and showed me great hospitality. I am so satisfied with their customer service. RoseSkinCo, you guys are the bomb!
Great company, great customer service was able to answer all my questions very quickly
Great company, great customer service was able to answer all my questions very quickly. I did order lumi hair removal, and I love it. I have laser hair removal treatment that I paid way to much for and this product does the same I never had treatment on my legs before, this is why I got it. And I get hair growth back from the next day when I shave. I was lumi after I shaved my legs and amazing I did not see regrowth for 3 days so it works great. I highly recommend
Ordered a Lumi only to find out it was on back order much like everyone elses experience but then when mine did finally arrive 1 month later its
Ordered a Lumi only to find out it was on back order much like everyone elses experience but then when mine did finally arrive 1 month later its defective. Doesnt even turn on. Super disappointed. I did try emailing once to inquire about when product would finally arrive and received no reply. Now Ive emailed about the broken product and heard no reply there either. My experience with them has been awful overall, surprised by any reviews that claim them to be responsive to issues.
I accidentally ordered the wrong device, sent an email and within the same day they had gotten back to me with proper steps to order the right
I accidentally ordered the wrong device, sent an email and within the same day they had gotten back to me with proper steps to order the right device. Even after we cleared the issue they still made it a point to check back in with me to let me know the location of my device. The issue was resolved but they still took the extra step to lmk the correct device was in transit to me. I received my Lumi and I love it!Truly appreciate the awesome customer service from the shipping representatives ?
Received my IPL Lumi a little over a month ago I believe, but I didnt get the exfoliating glove that was free with my purchase
Received my IPL Lumi a little over a month ago I believe, but I didnt get the exfoliating glove that was free with my purchase. Not a big deal to me, but I went ahead and reached out to their customer service to see if I could have it shipped over. Even though I didnt have the original box it shipped in, they still sent it anyways! I personally love their customer service, AND their products. The Lumi is great and Im already seeing promising results! I highly recommend this company. They are true to their word and the products they sell. 100% recommend.
So, I'm gonna copy some of the email I sent, because I'm lazy
So, I'm gonna copy some of the email I sent, because I'm lazy. Here's that: 'I really appreciate the occasional checkups on my order. The most I see other companies do is send out generic scripts with the details of your order. You on the other hand, are either a really good a.i., or you're a genuine person who seems to maybe enjoy their work and that's really nice to experience. Thank you for making my experience as a costumer a grand one!' The customer service rep that was checking up on me was very nice and very consistent with updates and check-ins regarding my order. It was really good customer service.
I just received my hair removal product and started using it so not sure how it's working but
I just received my hair removal product and started using it so not sure how it's working but...they have the BEST costumer service I have come across in YEARS! The first one said it was delivered, it wasn't anywhere on my property which seems to be the norm on deliveries lately. But they shipped out another and kept in touch for another 2 weeks. So in that alone I'm very impressed! We need to get back to exactly what this company is doing, good old fashioned business practices. If this item ends up being a failure, I'd be ok with paying for the great service! But I hope it works so I can recommend it to all my friends! America.. you could learn a few things here... Good service, good product Good price. Holly S. Bristol, WI USA
Great device!
Great device! Great customer care service! My RoseSkinCo IPL laser device stopped working after around 2.5 months of usage. Although I could see a great reduction in my arms' and legs' hair growth till then. I simply filed a complain against failure of the device via email. The customer care team replied me at soonest and assured me of a replacement. One of the executives, Jennifer B, also kept me updated regarding delivery of the replaced device. Finally, I received my device within a week. I will be continuing with my treatment now. Overall, its a great device, a value for time and money. The customer care executives are polite and quick in action. I would recommend this product to every lady I know who needs to get rid of her body hair forever.
I haven't used the product yet, just recieved it though
I haven't used the product yet, just recieved it though. Was definitely skeptical of this company because there wasn't a lot of reviews and to make matters worse it was coming from China, which is fine but like the tracking info was in Chinese and then even after translating it, it still wouldn't give me an update of the whereabouts of my package so that for sure made me even more skeptical. I decided to reach out though and was plesantly surprised when I had a very friendly and helpful person respond to be rather quickly. Even after me not replying, she reached out to me again to see if everything was okay, how I was liking the product and if I needed any additional help. Customer service was great, I wouldd give them 5 stars but I havent used the product yet, but I'm pretty hopeful I will see results. If I can update I will.
My daughter used this product as per the directions
My daughter used this product as per the directions. A few days later hundreds of small 1st degree burns covered her entire legs, her arms and her body where the laser was applied. We have contacted the company and nothing has been resolved. My daughter went to the emergency room and then to a dermatologist. The dermatologist informed her that IPL lasers are dangerous for people with melanin in their skin(Black People). She has to be on two different medications to heal the burns and subsequent sores. She experiences pain when she showers or gets dressed. She was told she that the scars MIGHT begin to fade in 6 months. My daughter is a very active, vibrant, beautiful 25 year old and this is traumatizing for her. She looks like the victim of a ritualistic scarring. The company is blaming the victim. Saying that she did not use the correct intensity. She began at the lowest - as recommended. What they did not say is that this product harms black and brown skin.
RoseSkinCo Complaints 7
Company claims to have a 90-day return on their products
I ordered a Lumi handset from RoseSkinCo on 23 November 2023, it arrived on 4 December 2023. I would like to return the item under the 90-day return policy due to dissatisfaction on the product and filled in the Satisfaction Guarantee Form on 23 January 2024. Then I received a confirmation email of the form submission, with a message of “Our team is on it –...
Read full review of RoseSkinCoSilky Smooth+ Routine (Lumi + 4D + 2 Gloves + Lotion) - Rose Gold
Ordered the Silky Smooth+ Routine (Lumi + 4D + 2 Gloves + Lotion) - Rose Gold. But only received the Lumi + 2 Gloves + Lotion. We immediately emailed (numerous emails) them with photo evidence of what was received in parcel and even tried calling them but to no avail. They don't reply on emails. Someone stuffed up and I would like it rectified as soon as possible.
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Lumi permanent hair remover white gold
ORDER #252487
YunExpress tracking number: YT2331021266001847
Please see above details, I spent £140 on the Lumi hair remover that was ordered on the 05/11/23. This was never received I have sent numerous emailed and was told this was being escalated to the shipping team on the 30/11/23. I am still waiting for the findings but have heard nothing! I feel the way I have been treated is terrible and I have been out of pocket for 2 months now and in the current climate and the festive period has this harder than ever! I am very unhappy with my time wasted on chasing my own money
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Is RoseSkinCo Legit?
RoseSkinCo earns a trustworthiness rating of 100%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for RoseSkinCo. The company provides a physical address, phone number, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
RoseSkinCo has received 12 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
Roseskinco.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Roseskinco.com you are considering visiting, which is associated with RoseSkinCo, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
Several positive reviews for RoseSkinCo have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
RoseSkinCo website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
Roseskinco.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
Roseskinco.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from RoseSkinCo.
However ComplaintsBoard has detected that:
- We have detected an internal review system on RoseSkinCo's website, which can be a positive feature for customers looking to make informed decisions about the company's offerings. However, we recommend that you take the time to research the reviews and verify their authenticity before trusting them entirely
Luni ipl hair removal handset
My order hasn't been delivered it's stuck in greenwood Indiana and I paid 189.00 for it I'm been waiting for it and its Aug 18th. Not getting any resolution from the company very poor business to order from. I want a full refund! I ordered it on July 30 and its not here and its August 18th where is my product? Pls call me at [protected]. I want my money back. Order number US90256.
Desired outcome: Full refund
I called the company for a label to get I was burned Everytime I used it I was only given half my money back which have not seen on my card in
I called the company for a label to get I was burned Everytime I used it I was only given half my money back which have not seen on my card in months I want a full refund they told me to give it to someone else which I will not do I just want to return for refund and sent a prepaid label because it is defective
The complaint has been investigated and resolved to the customer’s satisfaction.
I ordered a laser hair remover on 10/25/22. I received tracking information on 10/26/22 with tracking # ***. I also was given a second track # *** and ORDER ***. On 11/15/22 I emailed the company stating that there had not been any movement on the order in 7 days per tracking. I was reassured that they checked the order on their in and it was in transit to me and assured me that it would be delivered to me. I reached back out on 11/18/22 and was once again given the same tracking info and reassured that this was in transit to me. On 11/21/22 I filed a complaint with the company stating that my order was stuck in transit. On 11/22/22 I received a response trying to blame *** for the delay and told me to reach out to them, or that the package could've been returned to sender and they asked for my shipping info again. I resent the information and screenshot the tracking info I had and contacted ***. *** states they never received the package. They only show a label has been created. On 11/24/22 I reached out yet again and told the company I wanted a refund of my items. I paid $146.51 and have nothing to show for it. I was told that this is shipped from a warehouse overseas and they have advised that the easiest thing to do is send a replacement priority express shipping. It was already supposed to be priority express shipping. They advised that they were reaching out to the shipment team and to allow 1-2 business days. On 11/29/22 I asked for the status of my order and was advised that they have escalated and expect to email me soon. I have had no other contact with this company. I want answers!
Purchased item on Dec 1. Recieved tracking number but item has not moved. Contacted the company and told them my problem. Recieved a very short email back saying I have received a tracking number so my item should be here soon. They even wished me luck! I asked for my money back and cancel the item as it's been over a month and only one email back from the company that was very bland. No phone to contact the business. No email back. $130
Company offers a 90-day return on their products
Company offers a 90-day return on their products. I purchased a product from them (a laser hair removal device) that did not work at all, but when I reached out to them saying I wanted to return it, they wouldn't give me any help or instructions on how to return it. When I reached out to them again, they said it was too late, as I was no longer in the 90-day return window. This is unfair and unethical.
The complaint has been investigated and resolved to the customer’s satisfaction.
Ordered at home laser hair remover on march 6th, received item on march 17th
Ordered at home laser hair remover on march 6th, received item on march 17th. I was able to use the item 1 time before the button broke. Reached out to company on around march 20th with a second attempt on march 22nd. Was told on march 26th that my issue was escalated to another dept. On march 29th they deemed the product defective. On march 31st i was told that they were escalating the issue to yet another dept with no information on when i will receive a refund. It has been almost 2 weeks with 0 resolution except that it keeps getting transferred to different departments.
The complaint has been investigated and resolved to the customer’s satisfaction.
Placed two orders with this company on 12/2 - received shipping confirmation - but packages were never given to Post Office. Have had correspondence with 4 individuals at said company - all to no avail. The only answer they give is "we stated on shipping confirmation that there may be a 2-3 week delay due to covid. This information is provided after order has been placed and they already have your money. They refuse to cancel order or refund your money. *** I have ordered many things this month from legitimate companies and have experienced slight delays in shipping due to covid - not one has claimed that there will be a 2-3 week delay before it is even shipped, Tracking states that label was created but Post Office has not received package yet. This is not good on any level.
About RoseSkinCo
At RoseSkinCo, the team of skincare experts works tirelessly to create products that are not only effective but also affordable. The brand is committed to making the best skincare products accessible to everyone, regardless of their budget. Each product is designed with the customers' needs in mind and is created to provide visible results in a short period.
What sets RoseSkinCo apart from other skincare brands is their commitment to using only organic and natural ingredients in their products. All of their products are free from harsh chemicals that can harm the skin, making them safe to use on even the most sensitive skin types. The brand's products are clinically tested to ensure they meet the highest quality standards.
RoseSkinCo offers a wide range of skincare products, including facial cleansing brushes, facial rollers, blackhead remover tools, and many more. All of their products are easy to use and are designed to provide quick and visible results. The brand's products have received widespread recognition from customers, as they have helped millions of people across the world improve their skin's health.
In conclusion, RoseSkinCo is a brand that is dedicated to providing effective and affordable skincare solutions to everyone. The brand's products are made using natural and organic ingredients, and each product is designed to cater to specific skincare needs. With RoseSkinCo, customers can rest assured that they are getting high-quality products that are safe, effective, and easy to use.
Overview of RoseSkinCo complaint handling
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RoseSkinCo Contacts
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RoseSkinCo phone numbers+1 (778) 381-9970+1 (778) 381-9970Click up if you have successfully reached RoseSkinCo by calling +1 (778) 381-9970 phone number 0 0 users reported that they have successfully reached RoseSkinCo by calling +1 (778) 381-9970 phone number Click down if you have unsuccessfully reached RoseSkinCo by calling +1 (778) 381-9970 phone number 0 0 users reported that they have UNsuccessfully reached RoseSkinCo by calling +1 (778) 381-9970 phone number
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RoseSkinCo emailsinfo@roseskinco.com99%Confidence score: 99%Support
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RoseSkinCo addressMontreal SUCC.H PO Box 93, Montreal, Quebec, H3G 2K5, Canada
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RoseSkinCo social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 29, 2024
Recent comments about RoseSkinCo company
I called the company for a label to get I was burned Everytime I used it I was only given half my money back which have not seen on my card inOur Commitment
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I accidentally ordered the wrong device, sent an email and within the same day they had gotten back to me with proper steps to order the right device. Even after we cleared the issue they still made it a point to check back in with me to let me know the location of my device. The issue was resolved but they still took the extra step to lmk the correct device was in transit to me. I received my Lumi and I love it!Truly appreciate the awesome customer service from the shipping representatives ?
Came right on time. Was a little skeptical but excited of the product but you can feel and see the difference just in the first week.
I received my product in about a month. It was well packaged and came with good directions. I received emails checking my package arrived. When I confused the companies and said I didn't receive it they sent a very polite letter with details of rhe arrival and suggestions on how to find my package. I realized my mistake and sent an apology and received a very nice letter in return. Now let's see if rhe product works!