Royaura
Reviews and Complaints

Support email is invalid! Poor Quality. These shirts are made for very tiny people and are not true to size. When I put the shirt on I felt it was going to rip apart like Hulk was mad! Another deceptive Chinese company. Product description of shirt specifically stated "cotton linen". This shirt is NOT cotton linen at all. You can tell by the feel of the fabric, plus the care label stated 100% polyester! Sleeves are extremely short. shoulder and chest material is not to size. Basically a cheap, bad product made in china for profit not comfort or use.

Returned most of the order and still waiting for my refund. Was tole I would get one and was also told the amount and that they had received the return. The refund was made and then taken back the next day. I am also reporting them to the USPS for postal and wire fraud!

They told me that a refund to Pay-Pal takes 48 hours but a refund to a credit card, this one is from their web site, We will process the refund within a week after receiving your return package. Then when talking to Customer Service they tell you 20 - 20 days and then again on their site they say may take as long as 3 weeks. WTF, 3 weeks to plug in a number as give a refund!

Suggestion don't buy from here as material is bad, cut is bad and you will have problems getting a refund! but then this business is based in china and like all other oriental businesses they rip you off and you are always wrong and they are always right. Very bad business practice! And unethical but then again when have the chinese ever been ethical?

So, we decided to give Royaura a try and placed an order on their website. However, we quickly realized that the shipping fee was way too high for our liking. We cancelled the order and received an acknowledgement of the cancellation right away. We thought that was the end of it.

But, four days later, we received a notice of shipment and were told that our cancellation was rejected because the item had already been shipped. We were surprised and frustrated by this, especially since we had cancelled the order so quickly. The package was shipped via USPS and when the postal worker tried to deliver it, we refused to accept it. We wrote "refused, return to sender" on the package and sent it back to the Royaura address listed on the shipping label.

However, Royaura claims that they have no way of knowing if the package was actually received at the return address facility. We find this hard to believe and are disappointed that they refuse to refund our money. We feel like we've been treated unfairly and will never make a purchase from Royaura again.

To make matters worse, Royaura then offered us a partial refund, which we have yet to receive. We feel like their conduct has been disrespectful and unprofessional. We hope that others will take our experience into consideration before making a purchase from Royaura.

This company, Royaura, is the worst company I have ever dealt with. I strongly advise against doing business with them. They are a huge ripoff and fraudulent. They are actually listed under Royaura.com in Ontario, California.

I have been trying to obtain my refund for two shirts that I returned weeks ago, but this sham of a company still refuses to return my rightful money. After months of trying, I had to file a credit card dispute. They will twist everything around to avoid refunding money. It's a complete nightmare. I cannot stress enough how important it is to avoid doing business with this fraudulent company.

On their Facebook page, listed as "facebook.com/royaura-shi?;", many people are leaving bad reviews about this company. They are not sending purchased merchandise, and others are not receiving their refunds for returned merchandise (including myself). The excuses they give are ridiculous and prove that they refuse to abide by the 30-day return legal laws of the USA and mandatory refunds for returned merchandise.

I am extremely disappointed with this company and their lack of customer service. It's a shame that they are still in business. I hope that others will take my advice and avoid doing business with Royaura.

I gotta say, I'm not surprised by my experience with Royaura. I mean, all the red flags were there from the get-go. The tracking number didn't work, the deliveries took forever, and the sizing was all over the place. But I still went ahead and ordered anyway. And boy, was that a mistake.

Now, I will say that out of the eight shirts I ordered, I actually liked six of them. But that's where the good news ends. When I tried to get a refund for the two shirts I didn't like, Royaura started jerking me around. First, they told me that because the shirts came from so many different countries, they might get lost in transit if I sent them back. Yeah, right. That's just a setup for what came next.

Then they offered me a measly 40% refund and $15 off my next order. And get this - they suggested that I give the shirts to someone else as a gift. Like, seriously? Who in their right mind would give two crappy shirts to someone they care about? It was clear to me that Royaura was just trying to talk me out of sending anything back to them, and if I did, they'd conveniently lose it and not refund me.

Honestly, it's a miracle that I even got six decent shirts out of this whole ordeal. But I still wouldn't recommend anyone buy anything from Royaura. They're nothing but a bunch of grifters, trying to scam people out of their hard-earned money. Save yourself the trouble and shop somewhere else.

Got myself four shirts from Royaura, and I gotta say, they're pretty darn good. I went for the express service, and they arrived in just 9 days. The shirts fit me like a glove, and the material is perfect for the hot weather we get down here in Florida. However, I did have a bit of a hiccup with two of the shirts being on back order. I ordered them on August 2nd, and only two arrived on the 11th. I was told they'd rush the back ordered shirts, but I'm still not sure when or even if they'll arrive.

One thing I noticed is that Royaura doesn't seem to have a handle on their inventory control. It would be nice if they could let us know what's in stock or low in stock, so we can make informed decisions about what we're buying. They did offer me a discount on my next order, but it seems like they offer discounts all the time, so it doesn't feel like a genuine gesture.

Honestly, I think Royaura could benefit from partnering up with a company that knows how to do e-commerce right. Maybe Amazon or even China's own AliBaba could give them some pointers on how to manage their inventory. That being said, I might order from them again, because they have some really cool designs that would be perfect for my work in tourism here in Saint Augustine. Overall, I'd give them a 3-star rating, because the shirt quality is great, but the service could use some improvement. If they can get their inventory control sorted out, I'd be more inclined to order from them again.

This online shopping experience was the worst I've ever had in my life. I ordered a shirt in size 'large', but when it arrived, it was closer to a size XXL. The description said it was a cotton blend, but it was definitely made of synthetic material. Not perfect, but I decided to initiate a return.

That's when things got ridiculous. It took weeks and weeks of back-and-forth emails with royaura.com to try to return the shirt. They never gave clear instructions on how to return it, and kept asking for photos and more explanations. I had to constantly follow up with them to find out what was going on. Finally, after over a month of emails, I received the instructions.

Even though the sizing was completely off and the fabric was not as described, I still had to pay to ship it back. And then I was informed that it would take 10 weeks to receive a refund on my credit card. Could it get any worse? It was completely shocking, to be honest. Why would anyone want to do business with this company? It's like they're intentionally trying to abuse their customers.

I'm sure they don't care about negative reviews, but it's important for people to know what a disaster it is to do business with royaura.com. It's the absolute worst!

I recently made a purchase from Royaura, and I must say that I was not entirely satisfied with my experience. I ordered two shirts from their website, and while they were not of the highest quality, they were acceptable considering the price I paid. However, I decided to take another chance and purchase a black shirt that was on sale because I really liked the design. Unfortunately, when I received my order, I was disappointed to find that they had sent me a purple shirt instead of the black one I had ordered.

When I contacted their customer service team to request the correct shirt, I was met with a response that left me feeling insulted and frustrated. They claimed that the shirt did not have a purple color and suggested that the difference in lighting may have caused the confusion. This was clearly not the case, and I felt as though they were trying to gaslight me into accepting the wrong item.

Despite my disappointment, I decided to accept their offer of a 65% refund and a 15% coupon for my next purchase. While this was not the ideal outcome, it was less hassle than returning the item and waiting for a replacement. However, I must say that this experience has left a bad taste in my mouth, and I am not sure if I will be ordering from Royaura again in the future.

In conclusion, while Royaura may offer affordable clothing options, their customer service leaves something to be desired. I would caution anyone considering a purchase from this company to be aware of the potential for mistakes and to be prepared for a less than satisfactory response if an issue arises.

I recently made an order on Royaura.com for Valentine's Day gifts for my husband. Unfortunately, it's now March 1st and I still haven't received four items from my order. To make matters worse, I also ordered a shirt for my father as an early Father's Day gift, and the shirt that was sent with the hat I ordered was not the one I had originally chosen. Instead of the "Made in the Fifties" shirt that matched the hat, they substituted it with a black "Whole Puncher" shirt. When I contacted customer service about the mistake, I received generic responses and no resolution. I never received an email with tracking information, and when I asked for a tracking number, they only provided me with one that let me know when it was released from customs, but not when it was in the states.

The customer service at Royaura.com is terrible, and the amount of time it takes to receive items is way too long. They also have a tendency to send things or substitute items that you didn't order. I highly recommend taking a screenshot of your order at the time of purchase to avoid any confusion. As you can see in the photos, the black "Whole Puncher" shirt was not what I ordered at all. It was supposed to be a grey "Made in the Fifties" shirt that matched the cap in the order. Additionally, the gift they sent was supposed to be a Santa pendant, but it turned out to be a cheap-looking moose pendant that looked like it was made by a child. It was not a gift at all, and I could have found better gifts at the dollar store.

I will definitely be finding another place to order gifts for my dad and husband going forward. None of their customer service reps seem to be real, as they never offered to send me the correct shirt for my dad or provide me with a tracking number for the rest of my order in the states. Overall, I do not recommend ordering from Royaura.com.

If you're looking to purchase clothing from Royaura, I would strongly caution against it. From my experience, their products are of inferior quality that don't meet the standards of most buyers. It's frustrating to realize that the material of their clothing items isn't specified, leaving customers unsure of what they're buying. Additionally, their products are made in China and take an extended period to ship. The lack of a direct phone line only exacerbates the situation as it puts customers at the mercy of their poor customer service. If you do receive the wrong product, be prepared to pay the return shipping costs, which can be a major inconvenience. It's disconcerting to note that they expect you to pay for their errors without addressing the issue. To summarize, having purchased a product from Royaura, I can only warn others of the sub-standard product and difficulties of dealing with this dishonest company. It's not a mistake you want to make, and one that can be avoided with better alternatives out there.

My personal experience with Royaura (royaura.com) was quite disappointing and led me to believe that it is an indirect scam. I had placed an order for some stylish clothes and a hat, but to my dismay, the items had not even been made yet. I had to endure some frustrating foreign tracking, as the pieces went back and forth between facilities. I then received three out of the four items I had purchased, which were shipped directly from China. The shipping process took a whole month and was conducted in two separate shipments. Unfortunately, the third shipment never arrived, which was quite perplexing.

Upon receiving the items, I found that the quality did not match the product pictures, and one shirt looked nothing like its catalog image. The straw hat was poorly packaged, flatly mashed and stuffed into an envelope with one of the shirts. Overall, I found the entire shopping experience lacking in credibility and reliability. To add insult to injury, I had to incur hefty return costs by shipping the items back to China and then waiting for a return to be processed.

I would not recommend Royaura to anyone looking for a reliable online shopping experience. I believe there are better options out there with real, trustworthy vendors, customer support, and quality products.

I recently had a negative experience with purchasing items from an online retailer, Royaura (royaura.com). Unfortunately, I was disappointed to find that the product I received was not up to par with what was advertised. Despite ordering five shirts, the construction of the clothing was subpar and appeared to be put together with scraps. Additionally, the sizing of the shirts was extremely inconsistent, ranging from one that could fit one and a half people to another that was two sizes too small based on the tag.

To my dismay, my poor experience with Royaura continued with a subsequent order a year later. Even though I didn't check back, I found myself in the same boat with poor sizing yet again. I reached out to the company, demanding either a refund or an exchange, but encountered difficulty in receiving either. Royaura's customer service team only offered a partial refund, which was not satisfactory to me.

At this point, I was exasperated and had to threaten to report the company as a fraud to the bank in order to make progress. Eventually, they gave me the address to return the apparel, but they still did not give me the total amount of money back. This scenario made me wary of ordering from Royaura ever again.

I recognize that I live in Virginia and Royaura is based in California, so it was not feasible for me to visit the storefront and have a face-to-face conversation with the company. In hindsight, I regret not doing better research on the company and their reputation before placing my orders. Hopefully, my experience can serve as a cautionary tale and help others avoid the same pitfalls.

My experience with Royaura was unfortunately disappointing. I had been eagerly anticipating the arrival of my 4 smartass shirts, but to my dismay, both shirts from my first shipment shrank significantly after a cold water wash and delicate dry. I was disappointed to find that there were no washing care instructions included with my order, and my attempts to seek clarification and a return were met with radio silence. Now, with the arrival of the second package, I'm left with concerns that I may be stuck with more ill-fitting shirts. I urge those considering purchasing from Royaura to exercise caution - while I cannot speak for the button-up shirts, the tee-shirts were a major disappointment. As someone who was excited to add some humor to my wardrobe, I am truly bummed about this experience.

I recently ordered an XL pant from Royaura for my husband and was initially impressed by the products showcased on their website. However, upon receiving the pant, I found that its quality was nothing remarkable and, to top it off, it didn't fit. Naturally, I contacted the company to inquire about exchanging it for a Tall XLarger.

This is where my experience with Royaura went downhill. Instead of offering me the assistance I needed, they suggested that I give the item away as a gift and offered me a mere 40% refund, along with a 15% coupon for my next purchase. I was disappointed to learn that returning the product would incur a high shipping cost and there was the risk of the item getting lost in transit, forcing me to forfeit my money.

What's more disturbing is that I never knew that Royaura was based out of China! Their website listed their address as Walnut, CA but it seems that this is to merely lure in unsuspecting clients. The entire experience left a bad taste in my mouth and I certainly won't be purchasing anything from Royaura again.

Overall, I found their customer service to be terrible and completely unsupportive. The fact that they failed to disclose their place of origin is also quite alarming. Needless to say, I would wholeheartedly advise others to steer clear of this company.

Attention all shoppers, please be aware of the potential issues you may face when shopping on Royaura's website. As a fellow customer who recently made a purchase, I want to share my experience and warn you of some important facts. Firstly, it is important to note that Royaura is a Chinese company, contrary to what their website may have you believe. Although they claim to handle returns and refunds within the US, this proved to be false in my case.

Furthermore, I found the men's clothing to be much smaller than expected. Royaura's customer service asked me to send photos with rulers for comparison, but even after doing so, I found that the product I received (in size 3X) was smaller than other 2X clothing items I own that were made in the US. To add insult to injury, my delivery took over a month to arrive.

When I went to return the items, I discovered that I would have to address it with the company's headquarters in China. It's disheartening to know that Royaura has misled their customers regarding their return and refund policies. As for returning products to China, it's unfortunately exorbitantly expensive: initial quotes from the US Postal Service and UPS only considered my purchase, but the quotes for return shipping alone would be exponentially more expensive. As a result, I've decided to seek alternative solutions to dispose of these clothes and move on from this experience.

Overall, I urge potential shoppers to look carefully at the details before making any purchases on Royaura's website. While there may be low prices to entice customers, the hassle and expenses that come with returns or exchanges may not be worth it. It's important for companies to be transparent with their customers in order to maintain their trust and loyalty.

As an educator on a budget, I'm always seeking affordable and stylish clothing options. I came across Royaura and was immediately drawn to their unique designs. Luckily, I also had a discount code that gave me a whopping 30% off of my purchase. At first, I'll admit, I was a bit skeptical about the website's legitimacy, especially after reading some of the unfavorable reviews. Nevertheless, I decided to take a chance and placed my order.

Unfortunately, I regretted that decision when I read through the reviews again, convincing myself that I had been scammed out of my hard-earned $134. However, after a week went by, I began to notice a change in my order status. To my surprise, the items had shipped, and I was able to track their journey to me. Within just over two weeks, I received 7 out of the 9 items I had ordered, and I couldn't be more ecstatic.

The material of the shirts was perfect for Houston's hot weather, thin but not see-through. These shirts were precisely what I had been looking for, but there was only one downside. The items arrived folded, and the lines from the folding needed to be removed. I found this to be a bit inconvenient, taking approximately 30 minutes per shirt to iron out the lines on a low setting with water and starch. If possible, I'd love for Royaura to provide instructions on the easiest way to remove these lines in the future.

Despite this minor flaw, I'm overjoyed with my experience with Royaura. They exceeded my expectations in terms of quality and delivery time. I will definitely be recommending them to all of my fellow educators and anyone else who's looking for affordable, fashionable clothing options. Thank you, Royaura, for the awesome shirts!

Let me share with you my experience with Royaura. I recently purchased four medium shirts for my husband as a Father's Day gift, but unfortunately, I am disappointed with my purchase. I found that each of the shirts fits differently, and none of them were a proper fit for my husband. Surprisingly, one of them was so tight around his chest that he was barely able to even button it. Keep in mind that my husband is not a large man, just about 5'9" and 180 pounds.

Upon checking my packing slip, I found that I could return or exchange the items within 15 days of delivery date. However, when I contacted Royaura customer service regarding the issue, they refused to exchange the shirts or provide me with a full refund. Instead, they offered me two options, either to accept a 35% refund or give the shirts to my friends or family. I was shocked and felt like my concern was not taken seriously, especially since I specifically bought the shirts for my husband, not for my friends or family.

To add to my frustration, Royaura used a fake return address on one of the two packages, and it took over a month for it to even arrive. The USPS label on the package stated that it was "Mailed from an invalid or illogical return address" with evidence of a counterfeit postage label. This added more doubt in my mind about the authenticity of the company.

Overall, I feel scammed and ripped off by Royaura. I highly advise against doing business with this shady company. Please save yourself the trouble and spend your money somewhere else.

I had an extremely negative experience with Royaura. Their customer service is severely lacking - once they have your money, it seems impossible to get any updates or answers regarding your orders. I have tried contacting them multiple times via phone and email, but to no avail. Even when I did receive a shipment from them, it was only one shirt despite having paid for a larger quantity of merchandise. I feel frustrated and taken advantage of, as they seem to obscure their inventory and play games with their shipping costs. Despite ordering enough for free shipping, they still charged me a high fee for shipping an item that weighed less than a pound. If they continue to ignore my requests and fail to deliver my merchandise, I may have to resort to legal actions or other forms of investigation. I urge Royaura to reach out to me ASAP so that we can resolve this issue before it escalates any further.

If you are looking for a reliable and efficient online retailer to purchase your items from, Royaura.com may not be the ideal choice for you. As a customer myself, I can assure you that this website has some serious flaws and shortcomings that make it a less-than-optimal choice.

First and foremost, their shipping times are not up to par with most international retailers. It took me a staggering nine days just to get my items into shipping from China, and even then, one of my items arrived within two weeks while the other has been missing for over 30 days now. This is a serious and frustrating issue since all American carriers would consider the shipment lost by now.

To make matters worse, Royaura.com's customer service is substandard at best. I have received almost daily emails full of excuses and inconsistencies regarding the location of my item, and some of the tracking numbers they have provided me with simply didn't work. They threw blame at the "COVID blockade" and even went as far as accusing me of moving, despite having no evidence to support it. In fact, a tracking number provided by them showed that my item had been delivered to a completely different address than the one they claimed.

Overall, their poor customer service borders on unethical and isn't an isolated incident as I've discovered through reading other reviews of this company. The fact that they have a policy that would waste time and money for return shipments due to garments that don't meet international sizing standards tells you all you need to know.

If you want to save yourself from the frustration and hassle of dealing with Royaura.com, I strongly suggest you look elsewhere for a reliable online retailer. It's clear that their practices and policies don't align with the expectations of their customers.

I recently made a purchase from Royaura, a company that sells clothing online. I was excited to receive my order, which consisted of two shirts. According to their website, it takes about 2-3 days to process orders and 3-5 days for shipping. I received one of the shirts within a week of placing my order, but unfortunately, the second shirt never arrived after three weeks. I was disappointed and frustrated that the online status continued to say "processing".

I decided to reach out to the company and express my concerns. I received a response from their customer service team, who informed me that they were asking the warehouse to expedite my order. They also offered me a 15% discount on my next order as a gesture of goodwill. However, over a month later, the status for that one shirt still said "processing". I was fed up and decided to send another message demanding to know what was going on.

To my surprise, I received a response from the company stating that they were refunding my money for that shirt because they had run out of stock. I was frustrated that I had to write to them twice to find out what was happening with my order. I appreciate that they refunded my money, but the whole experience left a bad taste in my mouth. I don't think I will be ordering from Royaura again.

Overall, I was disappointed with my experience with Royaura. While I appreciate their efforts to expedite my order and offer me a discount, the fact that I had to write to them twice to find out what was happening with my order was frustrating. I hope they can improve their communication and order fulfillment processes in the future.

I gotta say, I was pretty excited when I saw the ads for Royaura. But let me tell you, the stuff they sell is straight up garbage. Like, seriously shoddy quality. And get this - they claim their products are made from cotton and linen, but it turns out they're actually made from recycled tires! Can you believe that?

And don't even get me started on the shipping. It takes FOREVER to get your stuff because it's all shipped from China. Like, we're talking a whole month here. And if you have any issues with your order, good luck getting a response from customer service. They claim they'll get back to you within 24-48 hours, but it took them a whole week to respond to me.

And here's the real kicker - if you want to return your order, you have to send it back to China. Yeah, you heard me right. Not a US distributor, but all the way back to China. And let me tell you, that is NOT cheap. They're counting on you not bothering with the hassle and just keeping the crappy merchandise.

I ended up contacting my credit card company and they were able to remove the charge because of how sketchy this whole situation was. But honestly, it was such a huge hassle dealing with this mess. I ended up just donating the stuff because it wasn't even worth the effort to send it back.

So yeah, buyer beware. Don't fall for the flashy ads and cheap prices. You're better off spending your money elsewhere.

I gotta say, I've been trying to get the address to send back some shirts for a refund from Royaura for a whole week now. And let me tell you, dealing with those robot replies was a real headache. I finally decided to use the chat link, and after exchanging a whopping 6 emails, I finally got a response. But it wasn't exactly what I was hoping for.

The email said something like, "We're sorry for the inconvenience, but since the goods are sent from other countries, the shipping cost is super high when returning them. Plus, there's a chance they could get lost in transit, and if that happens, we can't refund your money. So, would you be willing to give the shirts to someone else as a gift instead? As a way to make up for this, we'll give you a 25% refund and a 15% coupon for your next purchase. Sound good?"

Honestly, I'm still waiting for the postal address to send the shirts back, and even if I do manage to send them, I don't have much hope for a refund. Wish I had checked out the bad reviews before buying from Royaura. Lesson learned, I guess.

I'm thinking about filing a complaint with Consumer Affairs, but we'll see. All in all, not a great experience.

My experience with Royaura was unfortunately disappointing. I had been eagerly anticipating the arrival of my 4 smartass shirts, but to my dismay, both shirts from my first shipment shrank significantly after a cold water wash and delicate dry. I was disappointed to find that there were no washing care instructions included with my order, and my attempts to seek clarification and a return were met with radio silence. Now, with the arrival of the second package, I'm left with concerns that I may be stuck with more ill-fitting shirts. I urge those considering purchasing from Royaura to exercise caution - while I cannot speak for the button-up shirts, the tee-shirts were a major disappointment. As someone who was excited to add some humor to my wardrobe, I am truly bummed about this experience.

So, I was looking for some new shirts and stumbled upon Royaura. I ordered two shirts and got a confirmation email that said they would "process" my order in 3-5 business days. I chose standard shipping and was told it would take 10-25 business days to arrive.

After 7 business days, I decided to check in on my order and see what was going on. The company told me that it would take 1-2 weeks to process my order, which is like 5-10 business days. I was a little annoyed, but I figured I could wait a little longer.

But after 10 business days, my order still hadn't shipped. This was two missed deadlines, and I was starting to get frustrated. I decided to cancel my order and move on. The company was quick to cancel my order, but they told me it would take 5-7 business days to get my refund. That seems like a long time to me.

If I don't get my money back in 7 business days, I'm going to dispute the charges. I don't want to deal with this company anymore. They don't seem to be honest with their customers about how long things will take.

Overall, I would advise you to stay away from Royaura. There are plenty of other places to buy clothes online that won't give you the runaround.

I recently bought some clothes from Royaura's website. They had pictures of the clothes and descriptions, so I thought I knew what I was getting. Unfortunately, when the clothes arrived, I found out that they were all made of 100% polyester, even though the website said they were cotton-blend. I was really disappointed because I don't like wearing polyester clothes.

I tried to return the clothes by following the instructions on the paperwork that came with them. It said to get a return activation code and they would give me a return address. But I never got the code. I emailed them to ask about it, and they said that a colleague had already emailed me about it. But I never got any such email.

In the end, I had to pay $12 to return the clothes. I didn't get any compensation for their false advertising. I did get a full refund, but I still lost over $12 just to return the clothes.

Overall, I would say that you should stay away from Royaura. Their clothes are not as advertised, and you might have to pay out of your own pocket just to get your money back. It's not worth the risk.

Attention all shoppers, please be aware of the potential issues you may face when shopping on Royaura's website. As a fellow customer who recently made a purchase, I want to share my experience and warn you of some important facts. Firstly, it is important to note that Royaura is a Chinese company, contrary to what their website may have you believe. Although they claim to handle returns and refunds within the US, this proved to be false in my case.

Furthermore, I found the men's clothing to be much smaller than expected. Royaura's customer service asked me to send photos with rulers for comparison, but even after doing so, I found that the product I received (in size 3X) was smaller than other 2X clothing items I own that were made in the US. To add insult to injury, my delivery took over a month to arrive.

When I went to return the items, I discovered that I would have to address it with the company's headquarters in China. It's disheartening to know that Royaura has misled their customers regarding their return and refund policies. As for returning products to China, it's unfortunately exorbitantly expensive: initial quotes from the US Postal Service and UPS only considered my purchase, but the quotes for return shipping alone would be exponentially more expensive. As a result, I've decided to seek alternative solutions to dispose of these clothes and move on from this experience.

Overall, I urge potential shoppers to look carefully at the details before making any purchases on Royaura's website. While there may be low prices to entice customers, the hassle and expenses that come with returns or exchanges may not be worth it. It's important for companies to be transparent with their customers in order to maintain their trust and loyalty.

As someone who recently purchased from Royaura, I must say I was disappointed with my experience. While I understand that this is a Chinese company, I was hoping for better customer service. Unfortunately, it seemed like they didn't care about me or my needs as a customer. I ordered three shirts, and even though I consulted their size chart, all three were too small. I reached out to the company about returning them, but was told that I would need to foot the bill for shipping them back to China myself. Needless to say, this made the overall cost of the shirts not worth it. It's a shame, because I really wanted to like Royaura, but their lack of care for their customers makes it hard to recommend them. If you're considering buying from them, make sure you know the clothes will fit properly, or consider shopping elsewhere.

I strongly urge you to steer clear of Royaura. Unfortunately, my experience with this company has left a sour taste in my mouth. In my attempts to cancel my order due to delivery concerns, I was met with an incredibly unhelpful and rude customer service team. Despite the clear rules on their website stipulating that cancellation within 24 hours incurs no charges, I was informed that I would be subject to a 5% fee. The fact that it took 4 days for them to reply to my emails only added to my frustrations.

Overall, I cannot recommend Royaura as a reputable or reliable company to do business with. Their poor customer service and misleading policies have left me feeling scammed and cheated. It's always important to do your research before making purchases, and in this case, I would advise anyone to look elsewhere for a more trustworthy and reputable retailer. Save yourself the hassle and avoid this company.

The website Royaura (royaura.com) has been garnering mixed reviews from online shoppers. Some customers have complained about the lack of transparency when it comes to their advertised discounts. Apparently, the discounts are not what they seem, and the free shipping is only applicable if you do not avail of their larger order or first-time customer discounts. This can be frustrating to anyone who is trying to get the best value for their money.

Another issue that customers have raised is the difficulty in contacting the company. There is no contact phone number on the website, which makes it harder for customers to reach out and ask questions or resolve any issues they may encounter. This lack of transparency when it comes to customer service can signal red flags for some buyers.

On the other hand, some customers have positive things to say about Royaura. Some have commented on the quality of their products, and the shipping time has been relatively fast. The website also offers a wide range of items that cater to different tastes and preferences.

Overall, it is important to be cautious when shopping online, especially when dealing with new websites. As a customer, it is crucial to read reviews, research the company, and carefully review the terms and conditions before making a purchase. While Royaura may have its flaws, it is ultimately up to the consumer to decide whether or not to place their trust in this website.

I recently had an unfortunate experience with Royaura's customer service. To my disappointment, they miss addressed my order, causing it to be sent to the incorrect location. It was frustrating having to spend nearly half an hour contacting the post office to rectify the problem and have it sent to the correct address.

When I reached out to Royaura to rectify the issue, they informed me that the items that were sent back to them and sadly, they wanted to charge me a fee to reship them or provide a 50% refund on what I had not received. I couldn't believe it - I was left with nothing, while being charged again for their mistake.

I was honestly disappointed with how Royaura handled the situation. With a mistake as big as this, I'd like to believe that the company would have been quick and efficient in resolving the issue. However, given the response I received from them, I can't say that I'd recommend them to anyone.

Overall, I would caution people to be mindful when placing orders with Royaura. Their handling of mistakes leaves a lot to be desired, and, in my opinion, it's better to avoid the hassle and opt for an alternative company with better customer service.

As a concerned consumer, I would like to share my disappointing experience with Royaura, an online shopping website. Unfortunately, my latest order from their website was far from satisfactory. As soon as I received my shirts, I noticed an unpleasant smell emanating from the packaging. When I opened it up, I found that the shirts were not only the wrong size, but they were also stained! It's not like I'd ordered anything from the bargain bin.

To add insult to injury, it took an excessive three weeks for the order to ship out to me. An extra-long waiting period made me suspicious, and sure enough, my fears were quickly confirmed: my purchase had been shipped from China.

Worse still, when I tried to contact customer service to return the items that were falsely advertised, they were anything but helpful. Their attitude was harsh, bordering on combative, and they actively tried to avoid accepting returns. With such a terrible attitude, it's no wonder their service is so shocking.

In summary, I would strongly advise against shopping with Royaura. A quick Google search shows that they're merely a shell office with a history of shipping shoddy products to USA customers. The entire experience was frustrating from start to finish, and it's clear that Royaura has a long way to go to improve their service and products to keep clients happy.

My experience with Royaura was not good. I placed an order for a shirt and was initially impressed by their online store, which featured a wide range of stylish products. Unfortunately, my optimism was short-lived once the shirt arrived.

The quality of the product was subpar, and the sizing was all wrong. I attempted to exchange the medium shirt for a large, but was met with an unhelpful and frustrating request from customer service: they asked me to provide photos of the shirt with a ruler in the frame. I found this request to be unreasonable and decided to request a refund instead.

This is where things got even more complicated. Royaura informed me that I would be responsible for the shipping costs associated with the return, and I had to wait for a specific email with a return number before I could initiate the process. This took an entire week, which was an example of the poor customer service that I encountered throughout my experience.

All in all, I regret dealing with Royaura, and I won't be shopping with them again. I found the experience to be extremely disappointing and frustrating, and I would strongly caution anyone else against making a purchase with this company.

Hello there! I recently had an experience shopping on Royaura and wanted to share my thoughts. I ordered a total of two shirts and a pair of shorts from the website, and received my items within ten days. While I typically purchase clothing in a size 2x, I decided to go for a 3x shirt and 3x shorts based on the size chart provided on Royaura's site - as they suggested the 3x shorts would accommodate a 48" waist.

That being said, when my order arrived, I was left feeling underwhelmed. The 3x shirts were quite tight and didn't seem to match up with the expectations I had based on their sizing guide. Similarly, the 3x shorts were far off from what I would have expected based on the size chart.

I decided to reach out to Royaura's customer support team, and sent an email on June 27th letting them know I wanted to initiate a return for the shorts. At this point, I'm still waiting to hear back from them regarding next steps.

Overall, if you're planning on purchasing something from Royaura, I would recommend taking their sizing guide with a grain of salt and considering ordering a few sizes up from what you would normally wear. While my experience was less than ideal, it's worth noting that the items I did receive were of decent quality - I just wish the sizing had been more accurate.

As a customer, I had a terrible experience with Royaura (royaura.com). Back in March, I excitedly purchased five shirts from their online store. However, I am extremely disappointed to report that it is now May and I have only received one of the five shirts, and to top it off, it is incredibly poorly made. The quality of the shirt is so low that I wouldn't even wear it in the comfort of my own backyard.

Since I have received such a poorly made product, I decided to request a refund and cancel my order altogether. Sadly, my communication attempts with Royaura have been met with nothing but two meaningless emails that did nothing to resolve the issue at hand. Looking on their website, I see several avenues of contact, but there is no phone number to call and the email responses I have received were far from satisfactory.

Now, I have ordered several items from China without any issues beyond minor delays, but Royaura's service is, by far, the worst that I have ever experienced. I strongly advise anyone interested in their products to look but not purchase from this company. The poor quality of their merchandise and lack of suitable customer service is highly regrettable, and it's a reminder that not all online stores are reliable. This is not the type of experience any shopper wants to have.

As someone who is always on the hunt for high-quality clothing options available online, I was excited to come across Royaura. However, my initial enthusiasm quickly dissipated when I came across a slew of negative reviews about the company online. Despite my disappointment, I couldn't ignore the overwhelming number of negative experiences that other customers had reported.

Feeling let down by what seemed like a promising brand, I decided to take action and make sure that others wouldn't encounter the same disappointment that I had. That is why I took the time to file complaints with both Google Advertising and CNN, who happened to be hosting the ad that had led me to Royaura in the first place.

While this process required some effort on my part, it was ultimately worth it to prevent others from falling victim to what appears to be an inferior product and a less-than-reputable company. In the end, my hope is that Royaura (and other companies like it) will take steps to improve their customer service and address the concerns of those who have been left unsatisfied with their products.

I recently had an experience with Royaura and unfortunately, it was not a positive one. Upon receiving my order of 4 XXL shirts, I noticed that the quality did not match the pictures on their website. To make matters worse, I am still waiting on 2 of the shirts I ordered. Out of the 2 that I did receive, one was incorrect and marked as a small.

In hopes of rectifying the issue, I followed Royaura's return policy and issued an email with all relevant numbers and ID information. I even made sure not to open the polycine packaging on the incorrect shirt I received. However, their initial response asked for photographic evidence of the issue, which I complied with.

Unfortunately, their response was not what I had hoped for. Royaura stated that I could simply give away the incorrect shirt and receive only a 45% refund. Additionally, I had requested a size exchange, which was denied by the company.

Needless to say, I am highly disappointed with my experience with Royaura. I highly recommend that others avoid this company and instead look for more reputable brands. As for myself, I will be seeking a full refund of my hard-earned money for the items they failed to deliver.