The Restaurant Store
Reviews and Complaints

So, I decided to cancel my order. The process was pretty easy, but I wish they had been more upfront about the shipping time. It's frustrating to have to wait so long for something that I need for my business. Overall, I'm not too impressed with The Restaurant Store's customer service. They could definitely improve in that area. However, I do like the selection of products they offer on their website. It's a good place to find all sorts of restaurant supplies. I might consider ordering from them again in the future, but only if I have plenty of time to wait for my order to arrive.

I recently purchased a three door freezer from The Restaurant Store and unfortunately, my experience was not the best. The delivery was made after cafeteria hours and the freezer was left on the back dock. The custodian checked the box and there was no visible damage, so we assumed everything was fine. However, when we opened the shipping box the next day, we were disappointed to find that the freezer had dents and scratches all over it.

We immediately contacted The Restaurant Store to report the damage and to request a replacement or refund. However, to our surprise, no one wanted to take responsibility for the damage. We were told that it was our problem and that we should have inspected the freezer before signing for it. This was frustrating and disappointing, especially since we had spent a lot of money on the freezer and expected better customer service.

Overall, I would caution anyone considering purchasing from The Restaurant Store to be very careful and to inspect their items thoroughly upon delivery. The lack of accountability and customer service was disappointing and left a bad taste in our mouths. While the prices may be competitive, it's not worth the risk of receiving a damaged item and being left to deal with it on your own.

This company is a total rip-off. I ordered a set of six black iron and leather chairs for my dining room, but when they arrived, two of them were damaged. The leather was ripped from poor packaging, and it was clear that the company didn't care about the quality of their products. I contacted them right away to ask about returning the damaged items for replacement, but they were completely unhelpful. They told me that I would have to buy new chairs on my own dime if I wanted ones that weren't damaged. I even offered to drive the chairs to a local store so they could see the damage for themselves, but they didn't seem to care. This company has absolutely no customer service, and I would never recommend them to anyone.

I gotta say, I was pretty impressed with The Restaurant Store. I had a bit of a hiccup with my order, but they were on top of it and fixed the problem right away. It's a shame that so many folks out there are quick to complain and slow to give credit where it's due. That's why I wanted to take a minute to share my positive experience.

So here's what happened: I received my shipment and noticed that some pieces were missing. I was pretty bummed out, but I decided to give the company a call and see if they could help me out. To my surprise, the phone was answered right away by a friendly gal named Courtney. She asked me to send over a few photos of the missing parts, which I did. And wouldn't you know it, the very next business day, those missing pieces were on their way to me.

I gotta say, I was pretty impressed with the level of customer service I received from The Restaurant Store. Courtney was super helpful and friendly, and she really went above and beyond to make sure I was taken care of. It's not often that you come across a company that's willing to go that extra mile for their customers, so I really appreciate it.

Now, I did notice that there are some negative reviews out there about The Restaurant Store. But based on my experience, I have to say that I think those folks might be in the minority. Sure, mistakes happen, but it's how a company handles those mistakes that really matters. And in my case, The Restaurant Store handled things like champs.

All in all, I'd definitely recommend The Restaurant Store to anyone looking for quality products and top-notch customer service. They really know how to take care of their customers, and that's something that's becoming increasingly rare these days. So if you're in the market for restaurant supplies or equipment, give these guys a shot. You won't be disappointed!

The Restaurant Store (therestaurantstore.com) is a place where you can buy all kinds of restaurant equipment and supplies. However, my experience with this store was not a good one. I made a purchase and was told that I could return it with a restocking fee and had to mail it back and pay for the costs. I was fine with that, so I placed a second order knowing that I could return the first one I placed.

However, when I reached out to the store about where to ship the products, I was told that I couldn't return them. These products were quite expensive, to say the least. I was very disappointed with this response and asked to speak with management. Unfortunately, they were not very helpful either. All they could offer me was a $25 credit for future use.

I was not happy with this response at all. I will not be a returning customer and I will not recommend this store to any of my other business partners. The customer service was terrible and the experience was not a good one. I hope that the store can improve their policies and procedures in the future so that other customers do not have to go through what I did.

I gotta say, I'm pretty disappointed with my experience at The Restaurant Store. I was really hoping for a better outcome, but unfortunately, I have to add my voice to the chorus of negative reviews.

So here's what happened: I ordered a freezer from them, and when it arrived, one of the plastic panels was broken. No big deal, right? I followed their inspection checklist and made sure to note the damage on the delivery receipt. I even took pictures, just to be safe.

I contacted them within a day to let them know about the damage and request a replacement panel. And you know what they sent me? A blank panel that didn't match the rest of the equipment we have. Not exactly what I was hoping for.

So I reached out to their "customer solutions specialist," Courtney Carlson, to see if we could get the original panel as a replacement. And you know what? I'm still waiting. It's been four months now, and despite my emails and phone calls, I haven't heard a peep from Courtney.

Honestly, this kind of service is just unacceptable. I was really hoping to have a good experience with The Restaurant Store, but this has definitely been my last purchase from them.

I recently visited The Restaurant Store and had a frustrating experience with an employee named Jasmin C. I have been a loyal customer for five years and was simply trying to purchase an item that I have bought from them individually out of the box before. However, Jasmin C refused to sell it to me and instead called two other people to give me permission to buy it. This took a frustrating 15 minutes of waiting just for one item.

To make matters worse, Jasmin C got angry with me because I only wanted to purchase one piece of the item. After finally being allowed to purchase it, she refused to put my merchandise in my car for me like they have done for years. Instead, she told me that it was my stuff and I needed to put it in my car myself.

As a long-time customer, I was disappointed with the poor customer service I received from Jasmin C. It is not fair to treat loyal customers in this way. I hope that The Restaurant Store will take action to ensure that their employees provide better customer service in the future. Despite this negative experience, I will continue to shop at The Restaurant Store because they have a great selection of products at reasonable prices.

I recently made a purchase on The Restaurant Store website and was disappointed with the experience. I ordered equipment that was listed as "in stock" and expected to receive it within 5 business days. However, 3 days after my purchase, I received an email saying that the item had been shipped. I was excited to receive my order, but unfortunately, 3 days after the item supposedly shipped, I received another email stating that I should expect the product in 2 weeks.

I was frustrated with this delay and attempted to remedy the issue with several options, including paying more for a higher-end model. However, I was informed that the higher-end model was also out of stock and that I would just have to wait. I was disappointed with the lack of concern for the customer and zero initiative for rectifying the issue that they caused.

Their customer support was not helpful and showed no urgency in resolving the issue. All in all, I received the product more than 3 weeks after ordering, which caused me to push back my OPEN DATE for my establishment an entire week! This lack of urgency by everyone who I communicated with was highly frustrating and shows why you should think twice about doing business with these guys!

I was disappointed with the lack of customer service and will probably never purchase another item from them after this experience. I hope that they can improve their customer service in the future and avoid causing similar frustrations for other customers.

I recently made a purchase from The Restaurant Store (therestaurantstore.com) and I must say, I am extremely disappointed with the service I received. I spent a whopping $530 on a heavy duty stainless steel prep table, but what I received was far from what I expected. The table had crooked legs, missing hardware to support the table, and to top it off, a scratch with a black stain. I was beyond frustrated and tried to contact them multiple times, but they never returned any of my calls or voicemails. The only time they replied was when I left a review elsewhere.

They emailed me saying they would help as soon as I sent them pictures of the damage. I quickly replied with six clear pictures within three minutes. However, four days later, they were still nowhere to be found. I decided to call them and someone finally picked up. He claimed he never received any pictures from me, so I sent them again right then and there. He said he had never seen damages like that before and promised to send me a new table that same day.

To my dismay, they went ghost again for an entire week. I had no tracking number, no updates, nothing. I had to call them again, and to my surprise, the replacement was never sent! I was told I would receive an email with their decision on the matter, but it seemed like the decision to send me a replacement never happened. I finally received an email the next day with a tracking number for the replacement, but when I checked FedEx, that tracking number didn't even exist!

Overall, my experience with The Restaurant Store was a complete disaster. I spent a lot of money on a product that was damaged and received terrible customer service. I would not recommend this store to anyone and advise others to shop elsewhere.

I gotta say, I had a pretty bad experience with The Restaurant Store. Their customer service is just ridiculous, or should I say, lack thereof. I ordered three cases of bottles, and one of them came with broken ones in it. I mean, come on, that's just unacceptable. So, I contacted them and they said they would make me whole for the entire case. But guess what? Instead of refunding me for my inconvenience, they issued me a whopping $2.41 for "One broken bottle". Are you kidding me? And to make matters worse, the 3rd case arrives and the clasps won't seal properly. I mean, what kind of quality control is that? I was planning to deliver the liquid in them to 12 of my clients as a Christmas gift, but now I can't. So, the store has inconvenienced and cost me money twice, not to mention my word to my clients, which is a lot more valuable than the small sum spent on the bottles themselves.

When I offered to return the remaining bottles to the store, they asked me to provide video and photos, and then asked if I would be able to spend a few dollars sending the unusable bottles back. I mean, seriously? At this point, I was just done with them. The call was over. I have dealt with Webstaurant's customer service over the summer, and they were fabulous. But this nonsense from The Restaurant Store was absolutely unacceptable. I will absorb the cost of what is now money wasted and never purchase from The Restaurant Store again. In fact, I will inform my network of restaurant owners and clients of my experience with them. I typically do not take the time out of my day to leave negative reviews, but this particular experience had to be shared.

Wanted to get a small part for my restaurant, but it wasn't available in the store. So, I went to their website, therestaurantstore.com, to order it. But, I was disappointed to find out that I had to pay $18 for shipping, which was more than three times the cost of the part itself. When I asked if there were any other shipping options available, the customer service representative told me that "that's what we use." I was frustrated by this lack of options and the high shipping cost. To make matters worse, it took five whole days for the part to arrive. I was not happy with this experience and will not be buying anything from them again.