Rugs USA’s earns a 2.8-star rating from 49 reviews, showing that the majority of home decorators are somewhat satisfied with their purchases.
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Shipped wrong product – won't respond
Placed an order on 6/23 for 2 rugs. Both rugs received on 7/2 incorrectly - one was the wrong size and both were the wrong color. Sent two emails to customer service -no reply. Spoke by phone with a rep was told I had to send an email to returns department with digital photos of the rugs and it would take 5 days for a reply. No response after 7 days. Spoke with a rep via LiveChat and was told that returns dept sent me and email (they did not) that the rugs design was correct - however that was not the problem - the color and sizes were wrong. Oops, sorry for the misunderstanding they told me. Please resend the digital photos and it will take 5-8 days to hear back from the manufacturer who shipped the rugs. 5 days later - no response. Followed up with rep she said wait longer - it could be up to 8 days. Sent multiple emails to rep after 10 days and I am no longer getting a response. They have my money, I have two incorrect rugs. They will not respond. Check their record on Better Business Bureau and reviews online. This company has a horrible record.
The complaint has been investigated and resolved to the customer’s satisfaction.
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Overview of Rugs USA complaint handling
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Rugs USA Contacts
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Rugs USA phone numbers+1 (609) 447-4515+1 (609) 447-4515Click up if you have successfully reached Rugs USA by calling +1 (609) 447-4515 phone number 0 0 users reported that they have successfully reached Rugs USA by calling +1 (609) 447-4515 phone number Click down if you have unsuccessfully reached Rugs USA by calling +1 (609) 447-4515 phone number 0 0 users reported that they have UNsuccessfully reached Rugs USA by calling +1 (609) 447-4515 phone number+1 (800) 982-7210+1 (800) 982-7210Click up if you have successfully reached Rugs USA by calling +1 (800) 982-7210 phone number 0 0 users reported that they have successfully reached Rugs USA by calling +1 (800) 982-7210 phone number Click down if you have unsuccessfully reached Rugs USA by calling +1 (800) 982-7210 phone number 0 0 users reported that they have UNsuccessfully reached Rugs USA by calling +1 (800) 982-7210 phone number
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Rugs USA emailsinfo@rugsusa.com100%Confidence score: 100%Supportprivacy@rugsusa.com100%Confidence score: 100%
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Rugs USA address8 Santa Fe Way, Cranbury, New Jersey, 08512, United States
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 15, 2024
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