Russ Darrow Group
Reviews and Complaints

DEALERSHIP CLEARED CHECK ENGINE LIGHT AND SOLD ME A FAULTY VEHICLE WITHOUT DISCLOSING THE NEED FOR REPAIR! I purchased a vehicle from Russ Darrow Mazda after being backed into a corner due to VERY poor sales ethics. I paid THOUSANDS of dollars for a vehicle from Russ Darrow Mazda, only to have the CHECK ENGINE LIGHT come on FIVE DAYS after signing papers at this dealership. Russ Darrow Mazda GM GEORGE and Sales Manager NICK PALADINO have offered NO resolutions to the fact that THIS dealership sold me a vehicle that cannot LEGALLY operate in the state of WI. When the car was brought in to diagnose the problem, Russ Darrow Mazda wanted to charge for the diagnostic test, as WELL as a $800 repair. After agreeing to repair the issue for us, GM George called back and said that we would have to pay, because they were "losing too much money". Visited the location again to explain that Russ Darrow Mazda has a duty to its customers to sell and finance multi-thousand-dollar vehicles for its customers THAT ARE LEGALLY OPERABLE! BBB and State will be notified of this HORRIBLE dealership.I will NEVER buy a vehicle from the Russ Darrow Company or its affiliates ever again. I will stop at nothing to make sure that EVERYONE I encounter will be made weary of this establishment as well.

Had a terrible experience with the GAP/GPP coverage we purchased on our new car. My wife & I still owe $240 after my insurance and GAP coverage paid. So, although we were told it would pay everything, it didnt. I was quoted fine print in all the various contracts and told they paid everything the were supposed to. So much for total coverage like they said at the time of sale. Buyer beware when you use Russ Darrow Kia. Better bring your lawyer with you to go over the paperwork.

Russ Darrow Honda of Milwaukee is by far the worst car buying experience I have had. Went in to buy a new car check in hand, and their lying, deceit, manipulation, and unprofessional caused me to walk out the door with my check in hand. I would need a novel to describe all they did in my two visits with them but here are some of the highlights. If they send you and internet price quote, it will be the lowest you receive so they can get you in the showroom and then lie to you over and over to try to get you to pay more. THEY WILL NOT MEET THE INTERNET QUOTE FOR ANY REASON. THEY ARE THE BIGGEST ### I EVER MET. The will offer you one finance rate then switch it when it goes on paper. The wasted so much of my time and energy. These people are liars from the top on down and if you read all the online reviews it supports my story.
If they had my dream car for one dollar on their lot I would not buy it. They would figure out a way to try to screw me!
If you have a problems with any Russ Darrow dealerships please report them to Better Business Bureau, A.D.A.M, Honda American, and any of the online review sites.
HONDA MAKES AN AWESOME CAR AND RUSS DARROW'S PRACTICES ARE TOTALLY UNNECESSARY!
CAN'T BELIEVE THEY CAN STAY IN BUSINESS!

I purchased a vehicle from this Darrow dealer in Milwaukee a couple months ago. Along with the vehicle, I bought a "gold plus" warranty package for an extra $2,800. As a condition of the sale, the brakes were to be completely redone, front and back. After telling me that it was fixed and charging me extra for the brakes, I was on my way. Two months later the vehicle begins to shake when I use the brake. Various other things are faulty at this time as well including the cruise control, back-up sensors, oil pressure gauge, ect.. I brought the vehicle back into them to tell me what the problem with my brakes is and to fix the other problems. They then lied to me by telling me we never agreed to having the rear brakes fixed, and also informed me that none of the other issues are covered by this $2,800 gold plus package warranty. The moral of the story is that if cheating a hard working man or woman to put a few extra greasy dollars in your pocket is worth sacrificing your integrity; you may want to work at Russ Darrow in Milwaukee WI. The End.

It is my opinion that Russ Darrow Kia of Waukesha will likely go by the way of some other Kia dealers in the Milwaukee, WI area and else where... OUT OF BUSINESS. I recently had problems that surfaced with the air conditioner on my 2003 Kia Sedona following a warranty visit for the same repair. The service writer sent me directly to a toll free number for Kia (they don't even try to remedy these issues within the dealership) which resulted in an effort by the manufacture to try to convince me to spend over ($100.00) to help find what if anything they might have done to create the problem. Give me a break!

I'll have the air conditioner fixed somewhere else and certainly never purchase or recommend any Kia vehicle to anyone.

My vehicle had a "check engine" light and some stuttering.
I contacted the dealer to see how much they would charge me for a tune up. l I agreed to do the 90K tune up which included the diagnostic check for $550.00 including tax.
This was Russ Darrow Mazda at3520 S. 108 st. Greenfield, Wi 53228.

I took my vehicle to the dealer at 7:00 am the next morning. The service salesman, Jim, said the repairs would take about 5 hours. I used their shuttle to get to work, which got into an accident, resulting in me getting to work late. At 9:30 am, Jim called me and said the problem did not have anything to do with the tune up. He said it was a leak in the lower intake gaskets and that my serpentine belt was cracked and my oil pan gasket was leaking also. I told him then, not to do the tune up and just fix the problem. He then told me he can't stop the tune up work because it was already 80% complete. What I don't understand is how they could have finished 80% of the tune up work in two hours, and that’s figuring 1 hour or more for the diagnostic check, when he told me the work would be done in 5 hours and the vehicle would be ready around 12 or 1 in the afternoon. I got to the dealer at 5:15 pm and Jim said the car was just finished and that it would be a few minutes to get the paperwork done - about 5 minutes. Well I waited 10 minutes in the lounge area. Since he didn’t come, I went back to the service area. I saw that my paperwork was on the desk ready, and he was doing other work. He then said that I need new tires.
When I got home I noticed that my headlights were not working. So I had to go back the next morning to get that fixed - another inconvenience.

In summary, my complaint is that at 9:30 a.m. when they called to tell me that it wasn’t a tune up that my vehicle needed, but rather what I mentioned above and when I requested not to have the tune up done instead fix the problem, they responded that the tune up was already 80% completed in a period of 1 hr which they said it was going to take 5 hours to finish, yet when I went to pick up my van they said they just finished working on it at 5:00 p.m. So in essence the tune up couldn’t have been 80% completed and the work that my van needed was all that could’ve been done. The correct course of action would’ve been for the technician to grant my request. I feel that I was forced to pay for a service that I did not need nor requested in fact a service that I told them not to proceed with.

When I spoke to the manager on Saturday morning to get my headlights repaired, he admitted that it was wrong of them to proceed with the tune up and all he can do was match another’s company’s price on new tires – so in order for me to receive some kind of compensation from the company I have to spend additional money?