Safe Home Security review: there is no out of the contract! 102

I would not recommend that anyone deal with these people. I paid my contract on time for 5 years. 60 days or more I decided to cancel the service at the end of my contract. I emailed, phoned and confirmed my contract cancellation and was told that there would be no more payments deducted after the payment in June 2014. Well I had a surprise in July when another payment was deducted. I called and spoke to Sonny ODay (sp) and he assured me a credit would be issued Waiting several months and no credit, the last phone call it was stated that the credit had been refused since I had not followed the contract to the letter. I did follow the cancellation policy and they are scam artists. Fortunately no more payments have been deducted. DO NOT DEAL with these people. I have phone call recordings and emails to confirm everything I am stating here. But I am still out $52.39. We are on limited income and could really use this money but I guess I will never see it. Sharon Giordano, PO Box 221, Delmar, DE 19940

as SOMEONE WHO DID BUSINESS WITH safe home i can tell you this. the owner and man in charge of everything is Dave Roman. he is in Conn. he is a smooth talking CON ARTIST SLAVE LABORER. his supervisors ! are paid $10 an hour ! He charges his employees for minor mistakes or for being late if their car broke down. all his employees hate him. he rips off his authorized dealers for thousands and makes up excuses to charge them for any reason. The BEST scam they run is this. They preach to their new customers that they will check their alarm system every week at no charge THROUGH THE PHONE LINES and if somethings wrong they will tell the customer before they even know. so lets say a dealer forgets to program that feature into the system.Roman has his slave laborers charge the dealer from 25 to $50. The Joke is NOBODY AT SAFE HOME EVER EVER EVER LOOKS AT THE WEEKLY REPORTS IF SYSTEMS ARE WORKING. I HAVE PERSONALLY SEEN ACCOUNTS NOT CONNECTED TO THE STATION for 2 years and they did nothing. these poor people think they are protected. god forbid they had a fire or burglary or hit the panic button for medical help. nothing would happen. but they keep taking the money every month. he is a piece of ----. He rips his own people off. People should know he uses sub contractors outside of connecticut meaning he does not even know the people they send to service peoples houses. Not to mention the fact he does not even pay THEM! they also hate him. If you are looking for a possible way out of contract with him check out if the actual person who signed you up was licensed. do not fall for they are under his license. thats bull ###. another possible out is to look at your paperwork and see if the central station form(it is for rapid response ) has a check mark next to weekly test. if so .you can request proof they abided by the terms of the contract. lets say your alarm was broken. did they inform you? thats what the test is for. if not you can fight it by breach of contract. another tidbit is something happened to him in his escapades of ripping everyone off that made him put the business into his wifes name. do your own research. He is a bernie madoff but smoother. dont walk. RUN FAR AWAY FROM THIS THIEF In most states your contract can not legally automatically renew unless someone from safe home called you and informed you of this. call and ask your attorney generals office. there is a site for alarm law. the man is a really good honest fair guy .you can email him and he will answer you. the site is https://www.kirschenbaumesq.com . if you ever plan to cancel from them u need to send a registered letter stating so with a return address proof request for your own good. good luck

Unfortunately, I did not see this post before I signed the contract. It was represented as a free installation due to my area has recently ranking higher with crime. I didn't know it would be 49.99 a month for 5 years. I shortly realized this once the reports began to hit my credit. I called about my concern and they were no help. I ask to cancel and they informed me like many other's on this post there was nothing I could do except buy out my contract. After several phones call, I agree to early terminate 3 years which resulted in me paying them to end my contract. A week ago I spoke to the collections department and they told me my buyout was 2, 049 dollars...within a week it went to 2, 350 dollars. I called to dispute this, knowing I was going to pay to get out of the contract and the guy "Joseph" informed me he would give me a deal of 200 dollars off (how nice). FINALLY, after paying for something I will never use for the next 3 years I am out of that company contract! THESE PEOPLE ARE SCAMMERS! Please be informed of who you sign a contract with beforehand. Unfortunately some of these posts are over 6 years old and its still happening. Hopefully, people will recognize the financial harm they are causing to others. So sad. Hope they feel confident in there ways of scamming others. What a horrible company!

Where do I begin?!1st off the field agent knocked at my door, misrepresented himself as an ADT affiliate & offer my husband & I an upgrade.

He had all our information & convinced us that with this upgrade we would have a better piece of mind. Considering there were many reported break-ins on our block, we decided to jump at the chance for better security. Well NOT TRUE at all. My home was broken into 6days ago with alarm & motion detector enabled, but no police dispatch was issued until I arrived home & reported it to Safe Home.

We were told by customer service rep that a technician would be out in 24hours. Well after 24hours I CALLED & was then told someone would be there the next morning for sure...Well no one arrived again, I then asked to speak to a supervisor but was told they were not in the office & was sent to voice-mail. Finally a dispatcher called later that evening & said that a technician would be there in an hour...Well THAT DIDN'T HAPPEN! I called the next morning mortified at this point & was told by rep that a technician would be out in a few days because its now the weekend & I can leave a message for the supervisor.

Monday morning came, still no technician or return phone call, so I called Safe Home back again (11am) & rep told me he can have a technician out tomorrow & still there were no supervisors to speak with.

Finally, supervisor calls apologizes, offers a month free & tells me that a technician will be out later that evening...needless to say, its now Tuesday & still NO TECHNICIAN!I asked to cancel services & was told that I would have to pay over $3, 000 for early termination even though they're not honoring their part of the deal...Crazy I Know!
UPDATE: Talk to another supervisor this morning( 7days later) & was told that a technician will be out early Saturday morning, 10days after my home was broken into, but yet they state/advertise that a tech would be at my home with-in 24hours:(

This is a bad company they will not come out and service their equipment .They will just keep on charging you even when your alarm isnt working.from Dec 22, 2015 until january 2015 they wouldnt come out just made excuses lied and told me they would come out and fix my alarm they never came they kept playing games.I had to get another service they left me unprotected during christmas and new year when burglars like to break in your home a lot.they are still charging me even though I have another alarm company when I call to question them why are they still charging me when I left there company years ago.They talk real dirty to me like I wasnt even human.They will never come out and fix the alarm when you have problems.Don't get this service you will be sorry they keep charging you even if you are no longer with them my bill is up to 500.00 and they are still charging even though I left them years ago and there alarm system doesnt even work.

I called this company on a recommendation from a friend who has them right after my husband passed away and someone broke in.
The man came out and signed me up (I'm a senior citizen) for 3 years. Had problems in the beginning because it wasn't hooked up right. After the 3 years I went to cancel and they told me it automatically renewed for another year. Since I moved I am still paying for the service because I still own the house. I sent them a letter shortly after the renewal to cancel my policy in October 2015 when the next year is up. So they got better than a 60 day notice. There equipment, wait I was told it was mine, isn't working. Why because the battery went dead. I pay a warranty on each bill but was told this warranty does not cover the $50.00 battery. So now I have a system that isn't working and still having to pay for the warranty. And the monthly bills till October. And you need to watch your credit score. I was never late with a payment, yet they said I was 30-60 days late. Try working with them on that one. Its a joke. I sure would never recommend them to anyone. And the customer service gal, Kayla Prescott is plain rude and nasty.

We are in the same situation. We signed a 36 month contract in 2009. We have had so many problems. Have had to make several service calls. Was told today that on the last service call we signed a new 5 year contract. I am so confused. You call to talk to them and they are rude and of no help. This is a shaft. Money scam. There is apparently no way out of the contract at all, so we are stuck. I requested them to send me a copy of this new 5 year contract I signed. 3 hours went by and no contract. When they finally sent it through email, it can not be opened at all. OMG, I am so sick of being taken advantage of. Don't know how any of them sleep at night, including all the costumer service people that take these calls and complaints. If anyone can help us, PLEASE DO. Thank you

Some of the same things was happening to me with Safe Home Security Inc. I cancel service after 5 years they act as if I didn't cancel they keep calling, writing and sending bills I called and wrote to cancel they act as if I had missed a payment they wanted to play let's make a deal I refuse to talk because they can't receive my cancellation .I canceled 3 months ago I said don't you get it go away you don't take no for an answer, my advice is don't talk with them don't believe anything they say it is a set up to string you along to keep you hanging on .Contact Attorney General in Connecticut the Attorney General is suing Safe Home Security Inc. for contract validation. I hope this help someone because Safe Home Security told me the only way that I could get out was if I moved or die.

This is an absolutely INCOMPETENT business! I have had an account for 7 years and not only had a technician call to tell me he couldn't show up at the last minute, after I had taken vacation to be there. Then a second time, I CALLED to confirm the install. To my surprise (not really), there was no install scheduled. To add to the insult, they actually talked me into upgrading my contract from 34.95 to 54.95 and waived me for one month. They ALSO did not inform me of my options. I was told that this was a 5 year contract. I was NOT told that this could be a 3 OR 5 year contract. Then I was billed the first month after being promised a waiver of the first month. This company does nothing but lie and generate a bill. DO NOT sign a contract with this company. I have seen absolutely no proof that they do anything except automatically bill your account. You will not receive phone calls or invoices, and you WILL be automatically renewed at the end of your contract if you do not call them to cancel it. They do absolutely NOTHING to protect you.

I started having a problem with my SAFE SECURITY system and decided to go with another company. They at that time said I was still under contract and could not cancel at that time. Now, I trying to cancel and they are giving me the run around. I am very close to the time for the automatic renewal-so I believe they are stalling. After the complaints I have read I know I'm going to have a hard time getting this monkey off my back.

Everything that people are saying about this company they are a rip off.
I am trying to get out of this an man oh man i CAN'T ..
I don't like this company an WOULD NOT RECOMMEND THIS COMPANY TO ANYONE AT ALL!
They paint you a pretty picture an the BAM they HAVE YOU.
SHS is full of it as they tell you one thing an do another.. I have told them for months that i want to cancel their service they say they would then they keep the service on an keep billing me.. Then i call again then they tell me i have to send them a cancelation letter or go online an give them one in order for them to cancel it.. So now i will see what SHS will do about my mom's service..

I had the system for three years. My alarm went off 5 times in that period and they only responded twice. Thank God nothing happened it was an error, but no phone call and no followup, no dispatch to police. I then decided to cancel it and it was coming due end of May. I called at the beginining of May and they had already renewed my contract. I was told they needed a cancelation in writing 60 days prior. Never got a bill. Was never told about the 60 day notice. Never in 15 months got any communication from them mind you. I just checked Credit Karma and found that my 857 credit score is now 654 with Experian. All these years of A credit ...these unprofessional people made that all go away with their callous attitude. People protect yourselves and your credit and do NOT give your info to this company they will ruin you!

i finished out my contract with safe home in august of 2015.. but as of now 02/20/ 2017 they are still reporting to credit report late payments and a false balance... i finished my contract with zero balance in 2015...contract was only for 3 years! I do not understand?

can not get this to work c/s said get a lawyer. This can service notice. 8584 Fairfax St Manassas VA 20110

Started service april 2014, by June false alarms happened, Requested service, nothing happened but charging monitoring, monthly fee. On System I disconnected, They will not stop service, although have been contacted numberous times, I t Is now March 2019, And I am still trying to stop service.

I would like to cancel my service, account #360141 effective as of April 30 2020. Please inform me of this cancellation by email maldonadoanna21@yahoo.com
Thank you,
Anna A. Maldonado
660 W. Burrell Ln.
Safford, AZ. 85546

We need to cancel we moved and the apartment I moved into does not allow this service.Acct.# 578008. The payout is $450.84. Please send bill to old address.

I was told by the seller it was the same 2 yr contract as my ADT that i left and have you sign on a small phone come to find out it a 66 month contract i have 4 witnesses he said 2 yr contract they dont fix any cameras they have no warranty was told as long as my contract is there they will fix cameras just like my old comp ADT they lied when you call the first week after install i am told to contact the installer or seller they only do the security part and wont let you out of contract

I'm trying to disconnect my service and having a hard time I spoke to someone. That was no help at all. She said fill out form. She gave me an email that did not work. I have been try since the end of last month. I don't want to pay for something I don't want any more. I'm off contract and wondering was is it so hard.