Patrol Masters
Reviews and Complaints

I am a home owner in stanford court and my cars got towed even though they were safe listed. They refused to re-imburse the charge and they charged me half the price even though they were supposed to return the whole money. Secondly, I have been asking to permit my cars for two months and they keep safelisting them instead. When I talked to their supervisor she hung up the phone on me and they were extremely rude to us. I do not know should I consider that as a racism action against us or no.

Hi I just want to start by saying this patrol Masters Inc. is a joke. I recently purchased a condo in Palm Desert and just got towed for parking. When spoken to them their response was that I was not on a safe list of a condo that just closed escrow. However I've been trying to obtain parking permit but company just makes it impossible. No wonder Xtreme towing has told me good luck with the the company of Patrol Masters. It's astonishing how I was treated when this issue was communicated with them very rude and condescending. What a violation to a week old home owner. The worst was HOA just said my vehicle permit is still process of getting added. Therefore I was eligible for towing untill the process is finalized. So basically don't park in your house. WHAT A NICE HOME WORMING GIFT.

I work part time odd hours and so I'm able to get the same permitted parking spot, which has lead to a about 8 or do non movement citation over the past two and half years. Recently I recurved a citation and the car was being monitored after parking in another section of the complex after two days. Then things returned to normal and I got my old spot back. Then on a Wednesday at 5:30am I find my car towed on 4/17, which is truly stressful experience since I had work files and needed to be in San Diego by 7:30 after driving to my local wear house and pick up my work truck. I Was able ton get to the wear house and down to SD in time and called Patrol Masters at just after 7am. And was told the vehicle was "marked" on 4/6, 4/8, 4/11 and 4/14, by the dispatcher Misha, who then said she "didn't understand why my vehicle was towed." Keep in mind I used the car on 4/15, one day before it was towed. But she was referencing that it was under the 72 hours tow period time from the last marking on 4/14. At this point I felt some relief knowing they had apparently screwed up. Then I was put on hold and the story changed, but I had to start my job for the day. Anyway to make a long story short Patrol Masters flat out lies as they have deleted the last marking on the 4/14 from their system. And because I used the car a day before it was towed, they are not only dishonest they are also incompetent.

Security guard being racist at Sonora wells Indio California. Violating my privacy Follow me from the front gate to my home. Takes pictures of my car and my house With his personal phone. Then accuse me of racing and hitting his car. That Never happened. Then he says he knows me? Then shouting at me "do u speak English" over and over again. Call the Palese got my please report. A clear case of discrimination. Minority I do not feel safe in this community. The security guard I'm paying for. 📜👎🏿

My household is being unfairly targeted by a guard with Patrol Masters. We live in an HOA and the guard towed my brother's vehicle for parking on the street. The problem is, his is the only vehicle that has ever been towed in the complex. Then the night after it was towed, the security guard came on to my property and taunted my brother about having his car towed, and threatwned that he would be watching him to do it again. Then the guard proceeded to drive past my house multiple times over the next couple of hours, which they have never done. The guard stopped and asked us why we were scared to go un our house. My brother has on video when the guard got out of his car and came up my driveway to taunt him. I have spoken with Patrol Masters multiple times, including a Manager named Mark. At first understanding, he then informed us his guard denies all of the incidents occuring. Then said he considered it handled, .as no further incidences have happened since. Mark refused to tell us if any other cars have been towed, which they have not, and implied it is at the guards discretion. Additionally, the guards have been seen sleeping while on duty, and only ticket cars when they want to. Yesterday a car was parked in front of a fire hydrant all-night, and did not receive a ticket. Not the forst.time this has happened. I now feel uncomfortable with the security people that are supposed to keep our neighborhood safe.

We moved into an association 3 months ago and were Never notified of a required permit. My husband was attemptiong to leave work at 3:30 am to find out, his truck was towed by patrol masters security. They said they had 4 different dates noted in their system on my husbands truck and two different dates on my sons car. We never once received any warning on our vehicles or windshield. Not one single piece of paper or documentation and now we have to pay the towing company $332.50 to get my husbands truck out. How can we file a claim against them to get out money back? Obviously they are not giving proper notification to warn people of any towing.

Listen Patrolmasters, time to start cleaning house. Time to start firing some people. Like Donald trump says "YOUR FIRED". You want a good security company, get the security officers that accually want to work and do a good job. It does not matter if the top supervisors are your friends, fire them. If they were really your freinds and they cared, they would not of alowed the company to get this bad. To find some new people who know what there doing, give the hard workers who care a chance and you will have good company. Because the employees you have now are screwing people over and destroying the company. Time to start "Firing some people. good luck in your venture.

On January 21, Jessica (the woman who answered the phone) failed to enter the correct number of days for safelisting and I was towed. After filing a complaint with the BBB and contacting the HOA, Patrol masters finally sent me "copies" of their citations they claimed they issued - a month and a half after I first asked for them. They never left the citations on my vehicle, and therefore, I never knew I was not safelisted. It seems that these citations came out of the blue only as a last resort to deter me. The only document I received was from the tow yard which indicates dates other than what they claimed for "non-safelisting." I have the cell phone records showing the call was made to safelist, but they won't budge on admitting their mistake. Has anyone had similar problems? If so, have you made any progress with them? I'm debating small claims court at this time.

This neighborhood requires that you "safe list" your guest's vehicle for overnight stays. I've been a guest here many times, and I've adhered to the practice of calling in my truck. This past Saturday my vehicle was called in, yet the Patrol Masters operator did NOT enter my information into their system. Result? I got towed at 5 AM, had to pick my car at 7 PM that night, and pay $280 for all of it. Patrol Masters has no record of the phone call, so now I'm involved in a battle with them to prove I'm in the right. Fortunately the cell phone used to make the call shows the call in its history, so this is my greatest hope in proving my "innocence." I won't take this without a fight.

If Patrol Masters is going to be this negligent, then they'd better be ready for a heap of headaches, or just do the right thing and refund my money and apologize.

I am fifteen years old and I travel through a neighborhood on my way to school in the morning. Me and my friend stopped there today to eat breakfast because school didn't start for another hour. This creep comes out of a Patrol Masters car and starts walking around us for about fifteen minutes. Suddenly I feel his hand on my shoulder and he turns my body fully around and starts screaming about how we're not supposed to be there and he's going to arrest us both if we don't leave the area at once. He didn't even ask if we lived there or anything (which we met one of our friends who IS a resident there). So we leave and I turn around and this man is checking both me and my friend out, head to toe. I've never felt so harassed or violated so we called Patrol Masters to make a complaint. They didn't take us seriously because we're kids.

On 11/14/09 I notified Patrol Master, Inc. and was requesting a patrolperson to respond to a noise complaint coming from a party with several juveniles drinking and yelling throughout the night.
While on the phone with a male dispatcher who I was providing the information, I observed the Patrol Officer DRIVE PAST the (Party) House not stopping, I attempted to wave down the patrolperson but he was distracted by talking on his cell phone, the patrolperson then left the community.
I immediately called this time talking with a female dispatcher, I explained that I was requesting the officer contact the people at the party and asked if they can lower the music and bring the people in from the yard as it was disturbing neighbors. This Dispatcher stated that the patrolperson may have been on the phone with a dispatcher, I explained that I was just hanging up the phone with the dispatcher when I observed him on the phone. She said she did not know why he was on the phone but will call the patrolperson back to contact the party and she would even call me back to give a DISPO. Taking my number and reading it back to confirm it.
After about an hour waiting, I attempted several times to call back but Patrol Masters phones gave me a busy signal and sometimes a fax machine answered, it’s getting later and the party was getting louder.
I contacted Patrol Masters (a male answer this time) and I asked what was going on and that the party was still being loud, Dispatcher told me that the patrolperson had not arrived yet. I explained to the dispatcher that the officer was driving though when I made my initial call and had just left when I called the second time, the dispatcher continued to make excuses for the patrolperson, when I requested to speak with a supervisor, he stated he was the supervisor and provided me a name that was unpronounceable, the dispatcher was uncooperative and rude.

I received a Notice of Violation for "Non Movement of Vehicle: stating that This Vehicle is now be4ing monitored. After a specified period of time, the patrol officer will check back on this vehicle and if unmoved, this vehicle maybe towed at the vehicle owners expense. THIS VEHICLE IS MOVED EVERY DAY ! It is driven to work for a period of 8 - 10 hours each and every day. It is however parked within the same 3 spaces every night due to the size of the truck. How often does it have to be moved ? According to my HOA Rules and Regulations for parking it has to move within every 72 hours ! That is 3 days ! How do they know if it has moved if they don't mark the tire, do they take pictures ? Perhaps they should come out during the day and check to see if it has moved. While they are at it, they could tow the other vehicles that park there on a daily basis that either live or work in the building next door to ours. They DO NOT have a parking sticker, and they are NOT Guests of any residents at this Building ! Is this not part of what their duty as a Security Company is ? That is what is stated in all of the paperwork I received when I moved in as a new tenant. I am trying to submit this but cannot because it will not give me a complaint code ! Clever...

I had my vehicle towed from what the Security Co. said was an "undesignated" parking spot. This has resulted in my losing my vehicle to the tow company as I could not afford to pay the fees. I have several witnesses that have stated they were wrong in this tow, as well as pictures "I" took of the space, not just the pics they Security Guard took, which did NOT show all angles of the space and my vehicle parked there. I also have my Landlord who came to look at the space state they were wrong, and a letter from them stating this. Also, several other tenants of the building have said that this has happened before, and that the Security Co. was wrong in their action. Although it has been over 30 days since the incident, I have started legal procedings to get some type of compensation for the loss of my vehicle. The Company also has signs posted on the property stating that if we have any complaints about NON RESIDENTS AND NON GUESTS OF RESIDENTS parking on the property (basically they are trespassing) to call and they will come out and ticket or tow the vehicle, we have called several tlimes as people who live in the building next to ours park there EVERY day as well as surfers who come and park for the afternoon and THE SECURITY COMPANY WILL NOT COME OUT ! That is false advertising and a false sense of a "Secure and Safe Living Structure". This Company even prides themselves on having a good relationship with its customers. Well swallow your pride because there are SEVERAL unhappy tenants in this Building !

Patrol Masters Inc., is a relatively new new service to our community at Province De Aliso, however their reputation in the community is quickly dissipating. We have had several Vehicle vandalisms since they took over as well as some home invasion robery's. I recently had my vehicle towed because it was temporally backed into a Legal Parking Space. The towing company, Beach Cities Towing Services apparently caused damage to my vehicle during the tow, Not to mention they gouged me for every type of Bogus Fee they could tack on. The Total Cost was $270.00 which included 125.00 for towing 5 miles.

Needless to say I strongly believe there is a collusion between Patrol Masters and Beach Cities Towing Services, INC.

Patrol Masters is just like any other security company: they are able to get away with not performing regular, diligent work, so they just don't do anything. Their owner even said "what do you want me to do, tow cars?" in response to a request to tow cars in violation of code!

Lazy (they have been known to take up to 3 hours to respond to noise complaints). Inept. Crooked (they will email homeowners in violation and allow them a 'second chance' in violation of the HOAs, rather than cite and tow).

Patrol Masters does not earn the money they make from HOAs.

are patrol masters totally inept ###s?

i spoke to a representative last night about getting my garage inspected so we could be considered for a parking permit.
we picked a date, and the representative agreed to safe list my car for 10 days until the garage inspection.

while leaving work this evening, i noticed they had issued me a warning violation for not being safe-listed...EVEN THOUGH THEY TOLD ME THEY WERE SAFE_LISTING MY CAR...i had given them my license plate, phone number etc.

had i not noticed the crumpled up warning under my wiper, or had it blown away on the drive to/from work, I would've have woken up tommorrow morning to find that my car was towed.

the manager's response (her name was Rita), was that no appointment was made to inspect my garage and that my car was not safe-listed (WTF!?!?!).

she put me on hold to check their non existant "records"...during which time another patrol masters rep picked up the phone and asked if i was being taken care of...come to think of it, the night before I was also "juggled" between operators.

first they told me that they needed a copy of all the vehicle registrations associated w/ our property. i called back for details, and then they told me they made a mistake and that my particular community (costa brava) was an exception to those rules and didn't require vehicle registration for garage inspection. she put me on hold, then another representative randomly picked up. this was supposedly "rita" the manager. we set a date for the inspection, and she agreed to safe list my car for 10 days...she offered to give me a confirmation number, but i declined, as i was in my car and didn't have a pen handy.

back to today, they tell me that their records indicated someone called last night w/ my number/license plate, but that they had no confirmation number or record of safe listing me and scheduling an appointment.

i kindly asked her to remove the 2nd warning notice from my record, in case i ever needed a safety buffer against being towed. she said there's nothing they could do... again, total ### that they dont have that kind of communication w/ their patrol guards/towing nazis that they know when a car was issued a warning and being monitored.

these ###s need to be removed from the HOA's.