Safe Home Security review: Monitoring alarm system

Please see the below email we sent to Safe Home regarding cancellation of their services which have not been active for many years. The first email to cancel this was sent on September 11. Please see the response. I have never received a phone call-althoughI told her there was nothing to discuss. Please cancel. period.

My name is Shane Manzo with Safe Home Security and I have been assigned as your account manager to address your concerns regarding your cancelation request.

Please provide the best contact information and times available to discuss the details of your account.

I look forward to speaking with you soon!

Safe Home Security company Invoice #320196Statement date-10/1/2023 Cust #227913 We have been trying to cancel this service for over a year without success. We are in our 90's and this is becoming quite stressful to us. We have tried over and over by phone, by email, They refuse to help and/or cancel the contract. I cannot provide the security pin as the system has not worked for a couple of years and my memory has been failing. The company has been non responsive with solution. I want the contract cancelled and the amount due credited. We do not owe this. Thank you for any assistance you can give in a resolution as we are in ill health as well. Eveyln and Richard O'rourke