SafeCart
Reviews and Complaints

Safecart Receipt

Receipt ID: SPTS-C0404190018-00TZG

April 03, 2019

Renewal Spark Trust PC Cleaner Plus 1 $33.97 CAD
Alberta Canada does not have HST only GST
$33.97 X 0.5% GST = $1.70 $ 1.70 CAD
Total $35.67 CAD

I was charged $38.39 CAD
Suppose to be charged $35.67 CAD
Over charge of $ 2.72 CAD

Please reverse $2.72 back to my credit card.
If I don't get it back. I will be cancelling Spark Trust PC Cleaner Plus 1 next year

Thank you;
Nicholas Fedyna

I called safecart and they suggested that I fill out this formal form.
My problem is that I was charged twice (2x) for advanced system repair pro ui.
I have two separate licenses and procuct keys. I really only need one.
I was asked to contact you with this form and contact the agency which I used to pay for the product which was paypal. My next step is to contact paypal.

My sets of information:

Set 1: order reference number: phlp-u2001191911-19jzh
License key: [protected]

Set 2: order reference number: phlp-u1403191556-15gkz
License key: [protected]

SafeCart has been taking $25.99 out of my checking account for a year. I don't know who or what SafeCart does. I have tried to call them but the phone picks up and then goes dead. I do not remember applying for it since I know nothing about it. I do not know how they got my account but since I cannot get it cancelled I am writing for you help. When I estimated the amount they have taken out of my account, it is $1, 248. I am a 75 year old widow on a fixed income and I cannot afford to keep losing my money for no reason. Please help me with this problem. I will not include my personal information.

Slimware DriverUpdate
Thank you for your Purchase.

To quickly activate your DriverUpdate subscription, please enter the following email address and registration key in the application:

Your email address: [protected]@aol.com

DriverUpdate Registration Key: 11-141-818F9-15111-9

Please store your registration key carefully!

=

Your purchase details:
DriverUpdate™ (1 Year, 1 Computer) $19.97
Subtotal: $19.97
Tax: $0.00
Total payment amount: $19.97

Your bank statement will show a charge by "Slimwre*Driver Update".

If for any reason you are not pleased with DriverUpdate, please contact us within 60 days of your purchase to get a full refund, hassle-free!

For product support or billing questions for this purchase, please visit www.slimware.com/support or email us at [protected]@support. slimware.com Call Billing Support at [protected] between 9am-11pm EST, Monday - Saturday
Support | Privacy Statement | End User License Agreement

This is an informational email message from Slimware Utilities Holdings, Inc. Please visit our Privacy Policy to read about both our informational and promotional email messaging and to update your preferences applicably. Thank you for your interest in our products and services.

: ref:T:233a4d3c02e4c8ee60a4

I received an auto renewal email, which is content that my subscribe will automatically renew for 39.99 USD, but I dont want to renew my subsribe, I would like to unsubscribe form the service. As i would like to unsubscribe from the service, please delete the automatic payment option, and do not deduct the priceof the licence. I tried to log in and cancel my subscribe but the link wasn't working, so I would like to ask that cancel my subsrcibe

Order Date :
June 17, 2018
Order Id:
ENSG-U1706181253-12TEA
Product:
SpyHunter 5 - Single User License
Subscription:
Every 6 months
Name:
Petra Bálint
Email:
balint.[protected]@gmail.com
Postal / Zip Code :
4400
Payment Method:
PAYPAL
Credit Card Number:

Renewal Date:
December 17, 2018, 01:53 pm CET

When I agreed on the computer to try this product it said $39-95 they charged me $63-88 . The product has taken over my computer there are pop ups coming up all the time. It keeps telling me to upgrade. I only want to get rid on the product and get my money back . They say you can get your money back within 60 days. So I want my money back.
What more do I have to do for a result...

My name is Warren Hart
Address is [protected]@optusnet.com.au

I accepted a charge for Cumputer Tune of £13.18 ON 3 December and your system then billed me for a product I DID Not request. The item is: Privacy and Malware Protect and you billed me £18.20. You charged my mastercard with £35.26.
I have not downloaded any of the software and request that you cancel the order and refund me the full ampount.
Your receipt ID is: X6PK-G0312181620-16MFV.
I already have the required protection for my computer and only wanted to speed it up, and I do object to being billed for a product I had not requested.
Thank you
I expect to hear from yourselves within 24 hours for a full refund of the money you have taken from my mastercard and cancellation of the agreement.
Kind regards

N M Pannell

Good afternoon

I wish to make a formal complaint & request that the automatic deductions /payments from my account stop immediately please.

I have no physical documentation as to what is provided.
My bank account has been charged every 6 months for no apparent reason for the past 3 or 4 years. NO service has been provided.

My Name is Elizabeth ( Libby) Rodgers-McPhee,
14 Barber Street, Mayfield, NSW, 2304, AUSTRALIA.
Mb: +[protected] or Wk: +[protected]
email : libby.[protected]@hmri.org.au
or [protected]@gmail.com

Approx $45.00 was automatically deducted from my Greater Bank Account:
Access VISA : [protected]
on 1/10/2018
22/1/2018
27/7/2017
15/1/2017
15/7/2016
15/1/2016

Thanks so much Libby Rodgers-McPhee

I've been trying to cancel this from renewing for several years now.
Safecart's email states "You sent an automatic payment to SafeCart®, which will display on your statement as SAFECART SPYHUNTER [protected]."
Note-I didn't send anything to Safecart. Safecart took it out of my credit card account.
Spyhunter 5- Details:
Order Id: ENSG-U0308150231-26JXH
Renewal Frequency: Every 6 months
Term Start Date: August 02, 2015

I haven't had this software on my computer for several years now.

Please cancel my renewal and refund the $39.99.

I received this e-mail from you:
Sep 12, 2018 5:51 pm
Subject: SafeCart Order Information Reminder (Ref# PHLP-U2908182150-21GVV )
Thank you for your Aug 29, 2018 purchase from Advanced System Repair, Inc. for Order ID: PHLP-U2908182150-21GVV. This is a friendly reminder that your credit card statement should now show a purchase from SAFECART.COM SYSREPAIR|[protected].

Yes, l was having problems with my computer that my virus/malware services did not correct and went to Windows for help. This was one of the recommended "FREE" Apps that were offered. I did not see anything that resembled in any way that there was a monthly subscription charge.

I used it once. If that required a payment so be it. However, I am not going to pay a monthly fee for a problem that may or may not occur every year or so.

Please use this as notice that I am hereby UNSUBSCRIBING/CANCELING any and all association to this service. Please unsubscribe my account immediately with no further charges to my credit card.
Thank You
Carol Bontos

I am writing you to tell you your program did not fix my problem and like your

ad says "we will return your money if you don't like the program, no problem"

All your agent did was try and sell me another program for $200.00 that would fix any problem I every had.

Your program and he did not help me and I deleted the program and want my $44.97 returned..

My ref number is "Rm02-u1609180251-02sam"

I am requesting a refund...to my Visa account...

Thank you, Bill Seitz

After having allowed Spyhunter to scan my system I was asked to 'register' to remove unwanted 'PUPS'. However, to do so require the payment of Aud 55 for a 12 month initial period but, with an automatic renewal each 12 months. I sent an email indicating that I accepted the initial payment but did not accept the automatic payment for renewal every 12 months.
Now, when I try to sign in to use the removal tools I am informed that my sign-in is invalid. My payment was via paypal so there is no question that it has been received.
I either want my money back or performance of the original promises re removal of 'PUPS'.
Chris Butler
'[protected]@gmail.com'

I am disputing a debit because I was informed by paypal that any debit would not be processed if the bank card had expired, which this one did, contrary to what I have been informed of. The notice I received after "apparently buying this product" = driverwhiz at r567, 62 ($39, 90 on 19th june 2018) - reflected that the card had expired but yet it was processed against my account. I have not in any way, shape or form, updated my card details in this paypal account. That is the reason why I never downloaded the driverwhiz software - I have deleted this software from my downloads, in any case.

I therefore need a credit to be passed as soon as possible - this amount (r567.62) is currently still reflected on my bank statement as having been completed (reducing my available balance,

So could you please oblige!

Would not activate with license key. Called and a technician was suppose to have activated it. Still will not work.

I DO NOT HAVE TIME TO USE PRODUCT THAT CAUSES DELAYS. IT KEEPS ASKING ME TO PAY FOR IT AGAIN AND AGAIN AND WILL NOT LET ME REGISTER AND WHEN I FINALLY GOT TO THE LICENSE KEY AND PUT MINE IN IT SAID INVALID.

PLEASE REFUND THE $44.97 I PAID WITH PAYPAL. MAKE SURE THIS IS REFUNDED AND THAT THERE IS NO MORE CHARGES FOR THIS PRODUCT I HAVE UNINSTALLED IT.

I wanted to update my I/O programs, but when I tried I was given a lot higher prices on most all downloads, but I had already selected the ones I wanted and listed my credit card. I wish to start over and cancel all that I have purchased today, I will contact you later to assist me in purchasing items I need or want. I do not wish to have the automatic renewal feature on any of my purchases. A future thank you for your cooperation in solving my problem. (accounting)

Dewey Reynolds [protected]@frontier.com

Unknowingly I must have signed up with this company and they charged my paypal account in November 2017 for $39.95. Thinking that it was for a year, I let it go through not realizing it was a preauthorization transaction. Now, 6 months later they are coming back for another $39.95. I send an email today requesting refund, but doubt that will ever happen. I tried logging into their website to see what was going on, but password and email did not match. So, twice I requested a password reset but never received either reset authorization. I don't know how this "company" got my information. but want it to stop and refund the $80 they have taken from my Paypal account. I have deleted their preauthorization so they won't be getting anymore money from this senior citizen who is living on a fixed income and could certainly use the money they took. Beware of this company and their unethical practices.

I was charged $2.95 one time and then canceled my membership a few days later with a representive over the phone. I have been charged a $29.95 fee for the past three months. I want my money refunded immediately. Bad customer service. And honestly the website wasn't that great either. This is a scam to take people's money. And what makes it even worse is that they keep taking your money even when you are a dissatisfied customer that has already tried to get out of the situation.

Last week I paid 2.95 to use safe cart one time. I was asked to try the company for 24.95 which I did not sign up for. I could not afford this so I left the webpage because I thought this was too much. I am retired, raising 3 grandchildren and do not have this kind of money. Today I looked at my bank account and saw that they have made an unauthorized bank withdrawal pending to go through. This is stealing money from my bank account against my permission. I want the money added back to my account our I will file charges with the ethics commission and turn in fraud by your company.

On the 15th of december my credit card was billed with the mount 23, 74USD
- I don't own an account at this website and have never used it for purcheses
- no servie or goods where recieved in exchange for ths amount!
- No email with details of transaction was provied
- transaction details: SAFECART INFOTRACE GB [protected]
(see attached document)
-Request: full refound and appologies

I purchased the service for the PC cleaner on 5-5-16 for 39.95 and it renews automatically every 6 months. I looked online on the website to see what service it had me under and they have no knowledge. I have been charged this price three times and their service is crap. I have contacted them by email twice with no response. This is a scam. I will be trying a way to stop payment. I have already contacted the BBB as well.