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I ordered one of the 'Stix' charms and a silver necklace from Sally Jean.com back in March 2011. The money was taken immediately out of my bank and I paid through paypal. 2 months later I had not received my items so I emailed Sally Jean using the two email addresses from her website. I received no reply! So I sent another, again no reply... This kept going on and so I called paypal for a refund but because I ordered it over 6 weeks ago I couldn't claim! My order was just over 60 dollars. I then located Sally Jean on Facebook and sent her messages on there, no reply AGAIN! By this time I had sent around 10 emails. I'm absolutely disgusted by the cheek of this woman, she has stolen my money and failed to reply to any of my emails. I want this woman's site to be shut down because clearly this hasn't just happened to me! She is a theif and a liar, her site displays incorrect information - if you buy from her she will NOT send you the products, she will just steal your money. I am an art teacher in the UK and I used to be fan of her work, however I will now make sure I spread the word that she is a fraud. I am disgusted by the whole ordeal. It's now October 2011 and I never did received what I paid for.
The complaint has been investigated and resolved to the customer’s satisfaction.
I placed three separate orders, none of which came. I then started Googling Sally Jean, only to discover that lots of people have not received their orders. It's very weird, because I know someone who just attended one of her workshops! It is unbelievable that she has been getting away with ripping people off for so many years, and yet her business is still thriving. I was lucky, because I got my money back from my first two orders from Paypal on the 45th day. I am approaching the 45th day on the third order, and I will definitely get my money back again. But I really wanted the merchandise rather than the money. I would be so mad if, like you, there was no recourse. I would report her to the BBB, except that they already say on their website that her business is not BBB accredited, presumably because of the 20 complaints within the last 3 years... So apparently there is no recourse. Very frustrating. If enough people get their money back through Paypal, maybe they will stop doing business with them.
I have not received the videos I ordered on Jan. 1, 2012. It is very sad, unethical and disrespectful that an artist would treat other artists in this way, Her behavior is in very bad taste as well as incredibly poor business practice. She manages to blog on a regular basis but won't follow through with orders or with any a courtesy email. Shame on you Sally Jean.